Captain's Club Hotel
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Wick Lane Wick Ferry, Christchurch BH23 1HU England
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Hotel direct offer!Special rate available
$436
Free cancellation until 10/10/22
$406
Free cancellation until 11/10/22
$436
$401
Free cancellation until 12/10/22
Priceline$436
Travelocity$406
Hotels.com$406
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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About
#4 of 12 in Christchurch
Location
Cleanliness
Service
Value
Travellers' Choice
Modern 4 star luxury hotel and spa in Christchurch, Dorset. Overlooking the river Stour and located in the historic town of Christchurch, Captain’s Club Hotel & Spa is a small independent luxury hotel with a nautical twist. The hotel features 12 two and three bedroom luxury suites, each with separate lounge/living areas, and a selection of hotel rooms. Captain’s Club Hotel & Spa is home to one of the best bars in Christchurch. They also have a 2 AA rosette restaurant, event facilities for up to 100, and a spa complete with hydrotherapy pool, sauna, and treatment rooms. All accommodation and event spaces face out onto the River Stour so no matter what you are travelling to Captain’s Club for, you are guaranteed a beautiful view. The alfresco dining terrace is open all summer and provides the perfect location to soak up the atmosphere of life on the river. This Christchurch hotel is family-friendly and rooms/suites are dog-friendly. The on-site parking is free to all residents (cars must be registered at reception on arrival) and paid parking for all other patrons.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Indoor pool
Fitness / spa changing rooms
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Wifi
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kids' meals
Outdoor dining area
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
24-hour check-in
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Telephone
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Romantic
Languages Spoken
English
Location
Full view
85Good for walkers
Grade: 85 out of 100
63Restaurantswithin 1 km
28Attractionswithin 1 km
1164Reviews6Q+A100Room tips
Reviews
Traveller rating
- 771
- 218
- 84
- 50
- 41
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Visited for a three nights break on what materialised to be a lovely weekend, albeit the lovely weather made for a very busy scene on both the water and shoreside. Nice welcome by James and our room was fine, rather larger than usual with a very comfortable super king bed and nice seating area looking out on to the water and parkland opposite. Given the space it was a shame that the bathroom didn’t have a walk in shower especially as getting into the high sided bath was rather a challenge in our advancing years! A few grab handles would have been welcome. The breakfasts were very good as was dinner on the Sunday evening. We made good use of the terrace for drinks in the sunshine
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 5 days ago
Thanks so much for taking the time to give such great feedback Mike. Everyone at the Captain's Club was thrilled that you loved your stay with us so much. Next time you stay, please feel free to request 'grab' handles as we have these available and can fit them for (to suit) on arrival. We trust you have a wonderful Spring until we see you next time. Kindest regards...
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Hotel's Favourite
Second stay at this marvelous hotel and we will be back! So relaxed, amazing friendly staff, superb food, relaxing spa... perfect views of the river and dog friendly...3 nights felt like a week away. Thank you to all of the amazing team at The Captains club for the most relaxing stay! Our suite was perfect (thank you to Jo for making the room up!), Our breakfast was stupendous....the best eggs beni you will ever taste ..the evening bar meals and wine were superb and made even better by Harry and the teams welcome, wine tasting and cocktail advice and general chit chat...The hotel could not have made our stay any better...THANK YOU!
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Date of stay: March 2022Trip type: Travelled
Room Tip: As the spa is so small this gives it a friendlier and more relaxed feel...don't be put off by not...
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Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 7 Mar 2022
Your review this morning is a joy to read and thank you so much for taking the time to write it. Our crew here at the Captain's Club work so hard to ensure that every guest leaves us happy so thank you especially for mentioning Harry and Jo by name and I will ensure your special thanks is passed on. We very much look forward to welcoming you and your four-legged friend again later this year and wish you a wonderful 2022 until then. Kindest regards...
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Stayed two nights in early April and really could not fault the place. Rooms were superb, food was great and all members of staff were friendly and helpful at all times, always the sign of a well managed establishment. Location is superb being right on the River Stour and the views are wonderful. This is a high end boutique hotel and would be the perfect choice for that special occasion, would highly recommend to anyone considering a stay in the Christchurch area.
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Date of stay: April 2022
Rooms
Cleanliness
Service
Room Tip: River facing rooms are superb
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Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 5 days ago
Thank you so much for your wonderful review Ron and we are delighted that you had such a super stay with us. Are you still over in the UAE...if so we hope to see you when you are next over or much sooner if you have relocated back? With best wishes from all at the Captain's Club Hotel until then...
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Just returned from a two nights stay the only downside we did not stay longer, from the time we checked in service was excellent. The fantastic team of staff are efficient attentive and friendly creating a very calm and relaxing atmosphere. We had lunch in the lounge and dinner in the restaurant on both days and was not disappointed great food especially the rack of lamb. The icing on the cake was the complimentary suite upgrade which was spacious and well equipped. Thank you Captains Club, I have already booked a return visit.
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 2 weeks ago
Thank you so much for taking the time to write following your stay with us last weekend. We are so glad that you have 'discovered' us and that our crew created a great (and hopefully lasting!) firdt impression. We very much look forward to your return visit and please let us know if we can do anything at all to make it even more memorable. Julia (our Revenue Manager julia@captainsclubhotel.com) and Juliet (our Guest Relations Manager juliet@captainsclubhotel.com) are always on hand to help with anything. Best wishes to you both until we see you again...
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Nothing has changed, despite the impact of coronavirus restrictions on the hospitality sector. People still moaning about car parking, despite signs everywhere detailing clearly what the arrangements are ... but never mind, The ambience hasn't changed. Relaxed, calm, efficient and very welcoming. The rooms as sparkling clean as always. The restaurant, excellent, for all mealtimes, but dinner, even in the lounge to accommodate Max our dog, is always made to feel special. Above all, the staff. A few new faces, a lot of old ones, but still that excellent, understated quality of service. Nothing is ever too much trouble, smiles are always present, service is outstanding, the feeling of being a welcome guest is always there. This hotel has always excelled for us, and as I said, nothing changes, it excelled again. Thank you everyone at the Captains club for making our 4 day break such a relaxed occasion.…
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Date of stay: April 2022
Value
Location
Service
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 3 weeks ago
Thank you Jennifer and what a pleasure to read your super review this morning. It is always wonderful to welcome back old freinds (and especially our four-legged ones!) Thank you for empathy and understanding tof the car park and covid issues (especially their impact on the hospitatlity sector!) At the Captain's Club, we aim to do everything that we possibly can to make peoples stay a treat so it is lovely when guests acknowledge all that our hard-working crew do to achive this. Have a wonderful summer until we see you again...
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Myself and my mum stayed for 2 nights this week. We were returning for our second stay and are already planning when we will be back. We eat here regularly and the food is still as good! What makes this place is the staff, every one of them go out of there way to make your stay extra special. From remembering your names, asking where you’re going and wishing you a safe journey. Even though I noticed some faces have changed, the Captains service and magic remains! Couldn’t recommend a stay here any more! Can’t wait to be back!
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 4 weeks ago
...and very lovely to have you back with us Hannah! Yes as you say, some faces have changed but we are proud to have many of our original crew (and some other wonderful long-termers!) who opened the Hotel with us 15 years ago! It is wonderful that in this world of chains~hotels that people like yourselves remain loyal to our privately owned ones. We really hope to see you and your mum again very soon and wish you a wonderful summer until then,,,
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I visited Captain's Club Spa for an all day experience 12/4/22. Katy, my masseuse, was excellent. She gave a firm massage and is very knowledgeable about the muscle & bone relationship. I also enjoyed my facial I had with her. The spa and the champagne lunch where the staff were also attendant was a perfect day of relaxation for me. Thank you!
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Date of stay: April 2022
Rooms
Cleanliness
Service
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 4 weeks ago
How lovely that you enjoyed a perfect day with us and we are delighted that you went away feeling so relaxed. I am a little confused as to why you have only given us 4/5 stars as it would have be good to know if anything needed improvong upon. With all good wishes until we see you again...
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Situated an easy and pleasant 15-20 minute stroll from the centre of Christchurch, the bedrooms and public rooms at this hotel make the most of its riverfront location. Service was top notch. It would be wrong of me to single out any one individual. Everyone we came across was cheerful and helpful and made us feel very welcome. Food in the restaurant was superb and the breakfast was one of the best we've come across in any hotel anywhere. This was our second stay. It won't be our last.
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 11 Apr 2022
Thank you so much for your wonderful review Douglas and we are so delighted that you enjoyed such a wonderful stay with us and that all our crew made your visit to the Captain's Club Hotel a memorable one. You sound like you had an enjoyable stroll along the quay and stream past the castle to Christchurch town centre...lovely! Alternatively you can get there in 5 minutes along the road but we much prefer your route too! We very much hope to see you agian soon and wish you an enjoyable spring until we do. With best wishes...
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Well located, excellent food but appalling service. Having reserved a table everything went downhill from there. We had to call for a waiter at every stage of the meal. Our best service came from a waitress passing through from the bar - who helped us out twice - promote her !!! No-one came to serve us without our calling them first, upon complaining we were given a free glass of wine by the sommelier - who seemed only to spend his time with tables ordering bottles. We told our waiter we were inclined not to pay the service charge - already in the bill - but he told us he was working alone and management knew of the problem - not much taken by them it would seem. Very disappointing and causing us to consider going elsewhere for our next meeting.
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Date of stay: April 2022Trip type: Travelled
Room Tip: Go somewhere else if you want good service !!!
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Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 6 Apr 2022
Dear Mr Dixon. Thank you very much for taking the time to review your visit for lunch earlier today. I was so sorry to read of your disappointment with the service but pleased you enjoyed your meal and the ambience. If I am to be totally honest with you we have had staffing issues since this weekend. Sadly our restaurant manager had to leave the hotel with no notice on Sunday, whilst this is not your fault it is not an excuse but a fact that contributed towards this situation. Vitor was working alone in the restaurant , which is not usual I can assure you. We had restricted the number of covers but sadly we already had a lot of bookings from people and we didn't want to let anybody down, on reflection we probably should have made the decision to do so. Given your feedback it is certainly something that we will look into immediately. We are in the throes of recruitment. On a personal note I do hope you will reconsider your decision to look elsewhere for your next meeting as we would love to welcome you back and show you that we can deliver on both food and service. Indeed please contact me in advance of your next visit, via email, tim@captainsclubhotel.com and hopefully I will have the opportunity to apologise to you in person. I will definitely, however, oversee the arrangements for your visit. Thank you again for your time.
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Not impressed. My daughter's attended a spa asssion. It was overpriced and the parking enforcement company issued fine despite valid ticket. Despite contacting them they have threatened legal action. There are better places to go nearby.
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Date of stay: December 2021Trip type: Travelled
Helpful
Response from Tim Lloyd, Owner at Captain's Club Hotel
Responded 6 Apr 2022
Thank you very much for your feedback Nigel. Sadly you do not give any detail as to your daughters spa session. We provide an excellent service and offer great value for money in our spa so I'm surprised that you write this. We also offer complimentary parking to anybody using our spa so your daughter would just have needed to key in her registration plate on arrival or if not, she could have paid in the car park to avoid a fine. The parking is not managed by us and as such, it is a shame that you have written this review with such a bias. Wishing you all the best for 2022...
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PRICE RANGE
$413 - $440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
captains hotel christchurch, the captains hotel
LOCATION
United KingdomEnglandDorsetChristchurch
NUMBER OF ROOMS
29
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Claim Your Listing Frequently Asked Questions about Captain's Club Hotel
Which popular attractions are close to Captain's Club Hotel?
Nearby attractions include Christchurch Priory Church (0.5 km), Christchurch Quay (0.5 km), and Regent Centre (0.6 km).
What are some of the property amenities at Captain's Club Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Captain's Club Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Captain's Club Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Captain's Club Hotel?
Conveniently located restaurants include Cuckoos Coffee Bar, Nusara, and The Priory Fryer.
Are there opportunities to exercise at Captain's Club Hotel?
Yes, guests have access to an indoor pool, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Captain's Club Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Captain's Club Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Captain's Club Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Captain's Club Hotel?
Many travellers enjoy visiting Russell-Cotes Art Gallery & Museum (6.4 km), Christchurch Priory Church (0.5 km), and Red House Museum & Gardens (0.5 km).
Does Captain's Club Hotel have any great views?
Yes, guests often enjoy the harbour view available here.