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Eden House Hotel

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266 Reviews from our TripAdvisor Community

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Showing 266: English reviews
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Reviewed yesterday NEW

Located in the library my family had a lovely meal. The staff was attentive and helpful. The various dishes were well cooked and served promptly. A good range of meals was available though the selection of drinks at the bar were limited. The vegetables for the main meal were just cooked but all freshly prepared & seasonal.

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Helpful?
Thank Steven R
Grantham, United Kingdom
Reviewed 3 days ago NEW

This hotel has been completely transformed from the old "Kings Hotel" into bright and airy modern welcoming place. Break fast is superb and staff are very friendly and professional. I would recommend this hotel to any one visiting this area.

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Thank boots621
Reviewed 1 week ago

Went here with my husband and grandson on Tuesday afternoon. Asked at reception about afternoon tea as we had not booked and was given a menu and told to take a seat on the sofas then someone would be over to take our order. After half an hour the reception lady asked if anyone had been to which I said...

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Thank Fun Farm G
Chris D, Owner at Eden House Hotel, responded to this review

sorry to hear of your experience. I will look into this as it is not our normal service level and falls below my expectation and requirement. thank you for the feedback always useful. regards Chris Duggan

Nottinghamshire, United Kingdom
Reviewed 1 week ago

My husband and I had a Groupon Afternoon tea (a Xmas gift) at the Eden House Hotel. We were seated in the lounge/reception area at a fairly small table. We were served with a pot of tea straight away. The sandwiches were a good variety - we both particularly liked the scones with jam and clotted cream (would like the...

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Helpful?
Thank lizzys19
Chris D, Owner at Eden House Hotel, responded to this review

hello There thank you for your review. we are pleased you enjoyed your Afternoon tea so much. apologies for it being a very cold day, we would have gladly put another heater near you or adjusted the heating in your area. we hope you come again . regards Chris Duggan

Reviewed 2 weeks ago

Having stayed here twice now to meet with friends some who have travelled from the USA, we found it a great place to all meet up stay the day and evening and I'm sure there will be a third time. The staff are always pleasant, they cant do enough for you even when you knock a round of drinks over....

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Thank Ali M
Chris D, Owner at Eden House Hotel, responded to this review

Thank You for your kind and informative review. we are pleased you enjoyed your stayand we welcome you back again soon . not quite sure why the bar closed early but i will look into this . take care Chris Duggan

Dunblane, United Kingdom
Reviewed 2 weeks ago

I arrived late so didn't eat in the restaurant, so cannot comment. However, Breakfast the next morning was freshly cooked to order and off a good standard. The continental breakfast choice was also good with a range of Yoghurts, cereals and fresh fruit available. The room whilst clean and comfortable was a little tired and in need of updating. The...

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Helpful?
Thank Steve E
Chris D, Owner at Eden House Hotel, responded to this review

Thank you for your feedback. we are pleased you enjoyed your stay and i did check which room you were in and your comments noted. we are finishing the rooms as some are rather tired but have done 16 out of the 21 rooms. come back and see us again . thank you chris Duggan

Northamptonshire
Reviewed 2 weeks ago

First went to a Birthday party here and then the next week cream tea which was a Christmas present. The staff could not have been more polite and helpful and certainly if you left here hungry it was only your fault

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Thank Jill U
Chris D, Owner at Eden House Hotel, responded to this review

Thank you for your kind and helpful review. we are pleased you enjoyed the food ,service and overall experience. take care and see you again soon . regards Chris Duggan

Lincoln, United Kingdom
Reviewed 2 weeks ago

Visited the Eden House Hotel today for afternoon tea. Food was lovely and very well presented, in comftable and relaxing surroundings. All the staff were very welcoming and friendly. Would certainly recommend and visit again.

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Thank Susansusan54
Chris D, Owner at Eden House Hotel, responded to this review

Dear Susan Than you for your kind review,we appreciate your comments and are pleased you enjoyed your time with us . The Afternoon tea is popular and we pride ourselves on giving good and friendly service. Than you again and take care Chris Duggan Owner

Newark-on-Trent, United Kingdom
Reviewed 3 weeks ago

Christmas present from husband, four of us went for festive afternoon tea in January. Lovely lady called Jane on reception, very helpful, as one of us was a vegetarian. Fab choice of sandwiches and cakes, unlimited tea and coffee. Very polite staff, nothing too much trouble, thoroughly enjoyed it.

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Thank MaggieH114
Chris D, Owner at Eden House Hotel, responded to this review

Hi Maggie Thanks for your lovely review. We appreciate you taking the time to let us and others know what good food and service you received. Thank you again See you soon Regards Chris Duggan Owner

Grantham, United Kingdom
Reviewed 3 weeks ago

The Eden is a good meeting place. The lounge area is pleasant with comfy sofas and chairs and the bar is nice, however our lunch on Thursday was disappointing. Myself and a few friends sat in the lounge and ordered sandwiches (not a great selection to choose from!) tea/coffee. We have had a lunch in here before which was quite...

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Helpful?
Thank Tess K
Chris D, Owner at Eden House Hotel, responded to this review

Hello There We are sorry to learn of your poor experience in respect of lunch. Would you be so kind as to contact the Hotel and leave your contact details so we can address this poor service . We are sorry as we do not like to see this type of review as it is against our aims. Thank you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
The newly refurbished Eden House Hotel was originally a prestigious Hunting Lodge to the North of Grantham called Hotel Diana. It was extended and transformed into the Kings Hotel and stood unchanged for decades until 2014. The new owners, Chris and Theresa Duggan, have worked their magic to bring the original spirit of finesse, comfort and style coupled with the highest standards of dining back to this historic Hotel. Renamed the Eden House Hotel it offers a choice of two main restaurants, the brasserie and fine dining Victoria room. ... more   less 

Additional Information about Eden House Hotel

Address: 130 North Parade, Grantham NG31 8AU, England (Formerly The King's Hotel)
Region: United Kingdom > England > Lincolnshire > Grantham
Price Range: ₹ 4,412 - ₹ 5,827 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Eden House Hotel 3*
Number of rooms: 21
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Also Known As:
Eden House Hotel Grantham, England
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Questions & Answers

Here's what travellers have asked, with answers from Eden House Hotel staff and other travellers.
6 questions
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Wimbledon
5 months ago
over a year ago
Holt, United Kingdom

Dear Theresa D

I’m sorry that my Trip Advisor review appears to have hit a nerve.

I assure you that none of our party has any connection with any of your perceived competition. I felt that my review was a well-balanced and accurate description of our evening and I did give you an ‘average’ rating which is considerably better than some you have been receiving. The individual couples in our family eat out regularly and, from fast food joints to Michelin starred restaurants, we know what our expectations are.

We were presented with your £10/£12.95 winter menu on the 2nd November and no mention was made that this was for a limited period only and would not apply to the evening we had booked. The price increase was not the main problem it was the fact that the menu was completely different to the original one and was unappealing to our party.

As for your staff saying there was no pleasing our party…. This is a complete lie. We were more than accommodating in the circumstances. We treated all the disappointments with good grace and humour. We were aware that you had Christmas parties in the function rooms and had no problem with that. In fact when the senior staff member was concerned that the music may disturb us we reassured her that it was no problem and that we were enjoying the music.

The ONLY inaccuracy in my review was that I got the number of lagers available wrong; you had three not one (Cider is not a beer and the cask ale was off on the night we visited).

If you read my other 60 Trip Advisor reviews you will see that I am always fair and honest and I have given honest feedback in the review and the comments above.

I wish you every success for the future.

Yours sincerely – WhineAndDine2

over a year ago

See all questions (6)

Questions? Get answers from Eden House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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