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The Palace Hotel

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Traveller (849)
Room & Suite (249)
Dining (34)
Overview
  • Excellent17%
  • Very good30%
  • Average23%
  • Poor17%
  • Terrible13%
Travellers talk about
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,151)
There are newer reviews for The Palace Hotel
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3,139 results
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All reviewsgrand old hotelgrand staircasesweeping staircasecourse mealbuffet stylebit datedshort breakopera houselovely viewfull englishchandelierscharacterderbyshire
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11 - 15 of 3,139 reviews
Reviewed 5 days ago

Open Letter 15/4/18 The Deputy Manager – Mr Sajaad Khan The Palace Hotel (Britannia Hotels) Buxton Mr Khan. Please pass our best wishes and gratitude to all your staff from Cleaners, waiters, reception and of course yourself. My wife & I stayed at the Hotel...More

2  Thank mah2261
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded today

Thank you for taking the time to write a review. As a company we are always delighted to hear that our guests have enjoyed their stay with us and have checked-out happy. I have personally forwarded your email over to Sajaad at The Palace for...More

Reviewed 5 days ago

I came here with my son as part of a coach party, as these trips are fairly cheap I don't expect anything amazing. My room was a bit shabby. Cracked tiles in the bathroom, tatty old shower, wardrobe drawers didn't close properly, the mattress was...More

1  Thank 330andrea2018
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded today

Thank you for taking the time to write a review of our Palace Hotel, Buxton. I am concerned to learn of the issues you experienced with your hotel, especially in regards to the catering options available. I hope your recent break does not discourage you...More

Reviewed 1 week ago via mobile

I stayed here last night and when I went to have a bath I found several hairs in and around Bath plus something stuck to bottom of bath. I managed to get what was stuck to the bath off and put it to the side...More

1  Thank Karen W
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded today

Thank you for taking the time to write a review of our Palace Hotel. I am disappointed to read of the issues you had with your bathroom cleanliness. This is not something we expect our guests to experience. I hope your recent break does not...More

Reviewed 1 week ago via mobile

We booked just one night,a spontaneous night away last minute. The place was easy to find the town is beautiful and lots to do. Thoroughly enjoyed the town and the gardens and looking at the history. Anyway upon arriving to the hotel the outside was...More

Thank Hoteltry
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded 1 week ago

Thank you for taking the time to write a review. I regret to hear that you had concerns with your hotel room. If I could please ask you to contact our Customer Services Team (customerservices753@britanniahotels.com) with your concerns in order for them to fully investigate...More

Reviewed 1 week ago via mobile

After booking my stay at palace hotel via Groupon, I checked the previous reviews and became slightly concerned about the negative comments it had recieved. Upon arrival, we were pleased to see that the building was full of character and hadn't been modernised too much...More

Thank Danielle V
Response from GuestRelationsBH, Guest Relations Manager at The Palace HotelResponded 1 week ago

Thank you for leaving such a positive and detailed review, which I'm sure other guests will find very useful. I am glad to hear you enjoyed your stay at our Palace Hotel, Buxton and hopefully you will return again in the future. If you do...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$ 63 - US$ 189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 63 - US$ 189 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (849)
Room & Suite (249)
Dining (34)
Pool & Beach (3)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
chris14855
16 April 2018|
Answer
Response from Sebsgran |
The hotel has a car park, but you are charged £4.50 per 24 hours to park there.
0
Votes
Sebsgran
2 April 2018|
AnswerShow all 2 answers
Response from Rubitooz | Reviewed this property |
Sorry - got the wrong palace hotel. Haha this is well and truly still open
0
Votes
Joanne R
31 January 2018|
AnswerShow all 4 answers
Response from Sebsgran |
Room 216 was a large front facing room with lovely views. 6 foot bed , newish tv and great bathroom with a bath ! Yes the floor creaks a bit but that’s part of the quirkiness.
1
Vote
Room Tips
"Front views lovely. Second floor"
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"Room 152 is terrible"
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"Avoid the basement rooms"
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"Expect a tiny room if booking with a Groupon voucher"
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