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Holiday Inn Express Folkestone Channel Tunnel

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Holiday Inn Express Folkestone Channel Tunnel
Holiday Inn Express Folkestone Channel Tunnel
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1,153 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Folkestone Channel Tunnel
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Showing 1,128: English reviews
north yorkshire
Reviewed 17 August 2015

Location excellent for our needs as we were attending motorbike rally at cadet camp right next door. Room very nice, clean and well appointed, HOWEVER the breakfast and the cleanliness left a lot to be desired. Twice we had to endure absolute mess of food wastage all over the floor. We thought there had been a food fight the night...

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Helpful?
Thank bikerblue
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Bikerblue Thank you for providing the feedback after your recent stay with us, I was so sorry to learn of the poor level of cleanliness in the Great Room. There can be no excuse for what you experienced when it comes to food on the floor. Of course I will be speaking to the breakfast team to address this....

Hampshire, United Kingdom
Reviewed 16 August 2015 via mobile

From the minute we checked in to when we checked out it was Perfect. A lovely lady at reception called Anita booked us in and she was making us very welcome giving us places to eat because there dinner lounge was fully booked up. I would recommend booking early if you want to eat it, even though it wasn't busy...

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Helpful?
Thank Platt98
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Platt98 Thank you for your lovely review of your stay with us this month. I was so pleased to read that the staff provided such good service and particularly Anita. It is very rewarding to read reviews where we have been able to meet or exceed the expectations of our guests. I look forward to the opportunity of welcoming...

Coventry, United Kingdom
Reviewed 16 August 2015

We stayed at this Holiday Inn in cheriton Folkestone. We had a a family birthday party to attend in Folkestone. We have stayed at the Holiday Inn on previous occasions and found it to be clean comfortable and value for money.

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Helpful?
Thank jeanashby
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear jeanashby Thank you for leaving your feedback after you last stay with us, I was pleased to learn that we provided a clean and comfortable stay. It is always good to hear from returning guests and I will look forward to welcoming you back on the next occasion you are in Folkestone. With many thanks again for your review,...

Braintree, United Kingdom
Reviewed 16 August 2015 via mobile

Like every other guest we stayed here to use the Eurotunnel in the morning. Reception staff were so friendly. Nothing was too much trouble. We were recommended to order a take away as the children would enjoy it. It was delivered to the hotel, they provided plates, sauces, cutlery and free fruit juice and colouring for the children too. Breakfast...

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Helpful?
Thank Choppette2000
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Choppette2000 Many thanks for your review after staying with us this month. I was very pleased to read that the staff provided helpful service that enable you all to enjoy your stay that much more. We try very hard to deliver this level of service and it is nice to get the feedback when we get it right. I...

Birmingham, United Kingdom
Reviewed 16 August 2015 via mobile

We had an early euro tunnel so pre-booked the night before in HIE. A warm welcome, free wifi for 4 devices, sofa bed made up ready for son, clean & comfy beds. When checking in she told us breakfast was from 6, and when we said we had to leave before that, she offered a takeaway. This was ready &...

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2Thank Ju1969
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Ju1969 Thank you so much for taking the trouble to write your review after your stay with us. I was so delighted to learn that the staff had provided such a high level of service during your visit which helped to start your journey off so well. it is very rewarding to read when the team has done well...

Skipton, United Kingdom
Reviewed 15 August 2015

A quick stop over on our way to the channel tunnel. The hotel is clean, the beds were comfy and it is a very convenient way to break the journey to france. I am compelled to write through because the staff were fantastic. Really friendly, genuine and happy.

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4Thank Jenny h
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Jenny H Thank you so much for the lovely review about the staff in particular. It is always so very rewarding for the team to have such positive feedback after all the hard work and I know that this will be very encouraging for them all. I look forward to welcoming you back in the future should your travel...

Oswestry, United Kingdom
Reviewed 15 August 2015

The only reason to stay in this hotel is to catch an early Chunnel. It is easy to find, very near the Chunnel, has good parking and is clean and well run by helpful staff. It has a small bar and a simple burger type menu in the 'restaurant ' although I use the term loosely. Book early. I booked...

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Helpful?
Thank Thetroothfairy
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Thetroothfairy Many thanks indeed for your feedback following your stay with us this month. You hit the nail on the head with your review! I was very pleased to read that you found the staff helpful and the hotel clean and convenient. The rates we offer do indeed vary tremendously on demand. The earlier you book, the more preferential...

Plymouth, United Kingdom
Reviewed 13 August 2015

Needed a stopover prior to going through Channel Tunnel. This hotel fits the bill. The rooms are clean and comfortable, and the staff very friendly and courteous. Breakfast is OK if you go down early. Wouldn't want to be there with a rush on as there is not much access around the buffet table.

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Helpful?
Thank Andrew R
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Andrew R Many thanks for taking to the time to feedback after your stay with us. We certainly value the time our guests take to review us. I was very pleased to read of the very friendly staff and the clean and comfy facilities. We do occasionally get a bit of a bottle neck around the buffet at breakfast...

Liverpool
Reviewed 11 August 2015

This is something that I don't usually do but felt the need to on this occasion. I WAS going to book a room here for pre euro tunnel travel and phoned ahead to the reception to ask a question. after what seemed an eternity waiting for the phone to be picked up, I simply tried to ascertain if there was...

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Thank TheToothFairy30
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear toothfairy30 Thank your for your feedback flowing the communication you had with both the hotel and the Customer Service office. In the first instance I should like to offer my sincere apologies for how your enquiry was handled. I am at a loss to know why any of the team here would hang up the phone and can only...

Reviewed 11 August 2015 via mobile

We booked into the Holiday Inn Express to break the journey into 2 on the way to France, upon arrival the staff were pleasant and sorted our room keys. There are only 2 disabled parking bays onsite but all parking is relatively close to the main entrance. Breakfast was very nice and was made easy by help your self service...

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Helpful?
Thank Stuart C
Reservations M, General Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review

Dear Stuart C Many thanks for taking the time to leave a review following your recent stay with us. I was pleased to read that the staff provided a satisfactory level of service and you enjoyed the buffet breakfast as well. The air-conditioning units are currently being serviced and I was sorry that at the time of your visit this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more   less 

Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Address: Cheriton Parc Cheriton High Street, Folkestone CT18 8AN, England
Region: United Kingdom > England > Kent > Folkestone
Price Range: ₹ 4,680 - ₹ 13,906 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
Number of rooms: 100
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel Kent
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Folkestone Channel Tunnel staff and other travellers.
9 questions
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Suffolk, United Kingdom
Lydney, United Kingdom
5 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express Folkestone Channel Tunnel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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