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Mercure Newbury Elcot Park Hotel

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Mercure Newbury Elcot Park Hotel
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703 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Newbury Elcot Park Hotel
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Showing 687: English reviews
Reviewed 15 March 2016

We arrived in the afternoon for a meeting, followed by a dinner and an overnight stay. The hotel was in chaos, not enough staff, the bar staff had little knowledge (never heard of and didn't stock Campari) and even had to go to the kitchen for ice at lunchtime, because, as they said, "we don't often serve gin and tonic...

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Helpful?
3Thank Judith H
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very...

Cambridge, United Kingdom
Reviewed 14 March 2016 via mobile

Stayed at this hotel with family just for one night. The grounds and setting of the hotel are picturesque and spacious. We enjoyed drinks and lunch on the patio in the afternoon sun which was pleasant. Rooms were clean and large enough. Carpets in main reception area were a little tired but this was the only thing I would have...

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Helpful?
1Thank werdnaduncan
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure...

Norfolk, United Kingdom
Reviewed 27 February 2016 via mobile

Visited for training course and after a terrible stay at a Travel Lodge, we were all very sad we hadn't stayed here instead! We were given lots of biscuits and tea, coffee and breakfast smoothies. We the had a fab hot lunch. I had one of the best fish pies I've had and butternut squash tortolini, and Eton mess after....

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Helpful?
3Thank ReginaPhilangi
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, thank you for your review. I will share your comments with the team especially our kitchen staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you...

Norwich, United Kingdom
Reviewed 26 February 2016

We stayed for two nights as we were visiting friends nearby, so our B&B plus dinner on first night rate was ideal, and proved to be exceptional value. In a quiet location surrounded by its own grounds ,the Hotel is an interesting well cared for old building. There are smart, comfortable public rooms, lovely welcoming log fire in reception, some...

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Helpful?
1Thank Cityexiles
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

Cheltenham Uk
Reviewed 23 February 2016

A very interesting building set in a lovely location not too far from Newbury. However being a captive audience out in the countryside they take maximum advantage of the fact which is understandable except if you are going to charge exorbitant rates for food & drink they ought to be of the best quality. The experience of my wife &...

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Helpful?
1Thank Michael H
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay at the Mercure Newbury Elcot Park Hotel. Please allow me to express my sincerest apologies as your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would...

Callington, England, United Kingdom
Reviewed 17 February 2016 via mobile

We stayed here for valentines weekend. Lovely old mansion house set in its own grounds about 4 miles from Newbury. On arrival there was a welcoming log fire in reception which was lovely as it was very cold. Check in was very easy and the staff were very welcoming. We stayed in the Mews House which is seperate from the...

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Helpful?
3Thank Karen M
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Thank you for your review. I will share your comments with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you once again to Mercure Newbury Elcot...

Wotton, United Kingdom
Reviewed 10 February 2016

Romantic weekend away with my husband for my birthday. Arrived Friday afternoon welcomed by reception and went up to our Room - Really nice four poster bed with a lovely bathroom overlooking the front gardens very pleased. No atmosphere in bar and restaurant area so we decided to go out for a pub meal. Got back about 8.30 went to...

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Helpful?
Thank 1971Rosie
Reviewed 9 February 2016 via mobile

In fairness our visit here started well, with probably the best reception and interaction we've had anyway. Nadia on the front desk was delightful, engaging, funny, polite and informative. Then we went to our room and were impressed at the size, view, bathroom and especially the four poster bed. It being Mrs B's birthday weekend we went out for dinner...

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Helpful?
Thank Brian B
Brighton
Reviewed 6 February 2016

Outside Newbury in quiet grounds. Arrived late at night in rain so can't say much about facilities but good reception from staff. Seemed to have lots of business folk milling about so probably not the best place for families in the week at least.

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Helpful?
1Thank EOCBrighton
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. And it would be an absolute delight in welcoming you once again.

Pembroke, United Kingdom
Reviewed 1 February 2016

Stayed here for a two night conference and enjoyed the experience, though those annoyed by the quirks of older hotels/houses may not be so happy. I'd love to give this venue a 4, but it is only 3 because the quirks and minor issues undermine what could otherwise be excellent: Lovely fire in the reception area, but the smell of...

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Helpful?
2Thank SimSar
Deon M, Front Office Manager at Mercure Newbury Elcot Park Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Newbury Elcot Park Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Impressive Country Mansion with modern extensions set in 16 landscaped acres. The Brasserie Restaurant has been awarded an AA Rosette for Culinary Excellence. ... more   less 

Additional Information about Mercure Newbury Elcot Park Hotel

Address: Elcot, Newbury RG20 8NJ, England
Region: United Kingdom > England > Berkshire > Newbury
Price Range: ₹ 4,592 - ₹ 10,657 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Newbury Elcot Park Hotel 4*
Number of rooms: 73
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Also Known As:
Ramada Elcot Park
Ramada Newbury
Newbury Ramada
Mercure Newbury Elcot Park Hotel Berkshire
Hotel Style:
#4 Luxury Hotel in Newbury
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Newbury Elcot Park Hotel staff and other travellers.
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Questions? Get answers from Mercure Newbury Elcot Park Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The superior room is recommended”
  • Superior room 1
 of 5 bubbles MS79NOR, 27 Oct 2016 | Read review
“Even if you request a certain room.. you might not get it!”
 of 5 bubbles Bizkidd, 13 Oct 2016 | Read review
“Avoid this hotel”
 of 5 bubbles cm190, 12 Sep 2016 | Read review
“Need to be away from the area where they hold weddings etc.”
 of 5 bubbles tiacat_somerset, 11 Sep 2016 | Read review
“Ask for a room away from the bar.”
 of 5 bubbles Dale-icious, 23 Aug 2016 | Read review
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