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    Bay Norbreck Hotel

    Castle Road, Scarborough YO11 1HY, England
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    1/10/2017 2/10/2017
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    Traveller (159)
    Room & Suite (42)
    Storyboard
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    Overview
    • Excellent20%
    • Very good43%
    • Average19%
    • Poor10%
    • Terrible8%
    Travellers talk about
    “self drive” (16 reviews)
    “north bay” (39 reviews)
    Non-Smoking Rooms
    Restaurant
    Bar/Lounge
    Wheelchair Access
    Paid Wifi
    Free Parking
    Breakfast included
    Pool
    All hotel details
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    The Crown Spa Hotel
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    #6 of 26 hotels in Scarborough
     
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    Fountains Court Holistic Health Hotel
    51 reviews
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    Brindley
    1 review
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Reviews (409)
    Traveller rating
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    1 - 5 of 409 reviews

    Reviewed 1 week ago

    Some of the staff are lovely but some need to know they are at work not a social get together.The food was on the whole uneatable we laughed but it really was not funny. The dining room was dirty needed a good scrub and the...More

    6  Thank AngelJude54
    Response from Louise M, General Manager at Bay Norbreck HotelResponded 2 days ago

    Thank you for taking the time to make your comments. We appreciate all feedback as it helps us to learn and improve. We will take on board everything you have mentioned and it will be discussed with the whole team.

    Reviewed 2 weeks ago

    We have just returned from a 3 night stay. Lovely room , we did ask for an upgrade when we got there. The girl on the desk was lovely ,she gave us a key for the last room with a sea view to compare with...More

    3  Thank susiesut
    Response from Louise M, General Manager at Bay Norbreck HotelResponded 1 week ago

    Thank you for your review. It is nice to read that overall you had a good stay. The parking in the area can be busy, especially on a bright sunny weekend, however, there is ample in the area where the parking permit is valid. I...More

    Reviewed 2 weeks ago

    We stayed four nights on a Shearing holiday.We arrived at the hotel after a 7 hour journey which would have only taken half the time in the car, to find we had to wait as none of the rooms were ready! This hotel isn't giving...More

    5  Thank Sue P
    Response from Louise M, General Manager at Bay Norbreck HotelResponded 1 week ago

    Thank you for taking the time to write your comments. Firstly, can I assure you that the complaint made with regards to pest control was taken very seriously and a contractor attended the site. On his visit he found no evidence of habitation or damage...More

    Reviewed 3 weeks ago via mobile

    Words from my mother Went on a 4 day break with shearings, mattress springs sticking in my back , told the cleaner and nothing done , rats on site, poor service , poor food , first downstairs at evening meal offered white or brown roll...More

    8  Thank julesfergie
    Response from Louise M, General Manager at Bay Norbreck HotelResponded 1 week ago

    Thank you for forwarding the comments from your mother’s break. I am sorry we were unable to show you our highest standards during this break however, please be assured that the issues you raised have been discussed and attended to. In regards to our pest...More

    Reviewed 3 weeks ago

    Just returned last evening, after a 4 day mid week break. On a positive, the views from the hotel are wonderful. Our room, though very small 317, was clean. The main issue was that of the dining room. On our first evening we discovered dirty...More

    8  Thank cassieNorfolk
    Response from Louise M, General Manager at Bay Norbreck HotelResponded 1 week ago

    I appreciate you taking the time to write your review. The issues you have described have been fully investigated and I am sorry we were not able to deliver our highest standards during your stay. Unfortunately we experienced staff shortages in the restaurant which affected...More

    The Crown Spa Hotel
    4,906 reviews
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    Boston Hotel
    169 reviews
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    Fountains Court Holistic Health Hotel
    51 reviews
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    Brindley
    1 review
    #23 of 26 hotels in Scarborough
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Bar/Lounge
    • Things to do
    • Restaurant
    • Bar/Lounge
    Details
    • Price range
    • US$ 102 - US$ 171 (Based on Average Rates for a Standard Room)
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 52
    • Location
    • United Kingdom >
    • England >
    • Yorkshire >
    • North Yorkshire >
    • Scarborough District >
    • Scarborough
    Add Photo Photos
    Traveller (159)
    Room & Suite (42)
    Dining (11)
    Pool & Beach (2)
    Hotel & Grounds (92)
    Bathroom (16)
    Family and Play Areas (1)
    Nearby
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    4,906 reviews
    1.16 km away
     
    Fountains Court Holistic Health Hotel
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    .89 km away
     
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    .64 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Julie W
    9 June 2016|
    Answer
    Response from Louise M | Property representative |
    Hi, we are open to all whenever you would like to visit. We do have a couple of restrictions with regards to Christmas and New Year, but other than that it would be lovely to see you. We offer bar lunches and drinks daily... More
    1
    Vote
    daniel d
    6 June 2016|
    Answer
    Response from Louise M | Property representative |
    Hi Daniel D We serve Carlsberg and Tetleys on Draft, as well as Somersby Cider. We also stock a range of beers produced by a local brewery included a locally produced lager. Our drafts start at £3.65 per pint and our local... More
    0
    Votes
    Wilma M
    15 May 2016|
    Answer
    Response from Louise M | Property representative |
    Good Morning. The majority of our rooms do have grab rails for the bath or shower. To best assist you, it would be advisable to call the hotel to discuss your individual needs so we can ensure we are able to cater for you... More
    1
    Vote
    Room Tips
    "My experience is you cannot choose"
    Read review
    "First floor. Room 114."
    Read review
    "Dont go absouloutly disgusting"
    Read review
    "don;t go near it, and no where near room 208 or above and below it"
    Read review
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