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Hallmark Hotel Carlisle

HallmarkUS$ 79*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 122*
US$ 79*
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US$ 80*
US$ 80*
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Hallmark Hotel Carlisle
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993 Reviews from our TripAdvisor Community

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Showing 978: English reviews
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Reviewed 6 days ago NEWvia mobile

We had our wedding at the hallmark hotel and the staff were great and the food was great .. We had friends and family who stop in the hotel and there all love it and the bridal suite was great . so a big thank you to all the staff at the hallmark hotel for making our day very special

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Helpful?
1Thank Kevinbigchef
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

It was a pleasure to look after you on your special day. We look forward to seeing you again in the very near future.

Dundee, United Kingdom
Reviewed 1 week ago

I have just spent a wonderful evening in this surprising hotel. I came for dinner and to await a very late train. Every member of staff, in the bar, the reception, and the dining room, were friendly and helpful and went out of their way to make sure I was comfortable and had everything I needed. I stay in lots...

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Helpful?
1Thank MaryHumberton
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Fantastic review, thank you so much for taking the time to post your positive comments!

Sutton Coldfield, United Kingdom
Reviewed 1 week ago via mobile

Hotel is exceedingly tired, dirty and generally run down. Staff try their best. Food not bad. Definitely will not be revisiting! We all felt we should have stayed in a cheaper hotel- it certainly could not have been worse!

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Helpful?
1Thank 1951Teddy28
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I am truly sorry that you did not enjoy your visit with us. I sincerely hope that you will get in touch with me directly so we can look into the issues that you had with your room.

Washington DC, District of Columbia
Reviewed 1 week ago via mobile

We stayed at the Hallmark for 1 night. The location was ideal for catching the early train as it's next to Carlisle station. While their staff was very friendly and helpful it's clear the building could use some renovation. The carpets were pretty dirty, the plaster walls and ceiling are cracked throughout, and the bathroom has black mold growing in...

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Helpful?
Thank Jennifer S
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for your balanced and helpful feedback. We are currently working through a list of improvements for the hotel and I hope that if you visit again you will have a much improved impression of us.

Brisbane Region, Australia
Reviewed 1 week ago

From reading current comments, it sounds as if this hotel has not improved since we stayed there a few years ago. We had a room on the top floor and faced the railway line. The paperwork in the room compendium advised that Queen Victoria had often visited for lunch at the hotel.......would suggest that the top floor had not been...

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Helpful?
1Thank 197montrose
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I am sorry that your stay was not to your liking. I cannot comment on the details as the stay was such a long time ago. I do feel this review to be an unfair out of date view, but I do regret your disappointment, we wish you had not left it so late to let us know.

Stratford-upon-Avon, United Kingdom
Reviewed 1 week ago

Staff friendly and helpful let down by management. Hotel dull and depressing, bedroom dark due to frosted windows then we realised they needed cleaning, never enough staff on in the mornings, and dinner in evening was very poor, would not recommend.

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Helpful?
1Thank Jean P
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I am sorry you did not enjoy your visit, I hope you discussed your points with the team whilst they had an opportunity to improve your impression. I hope you will contact me directly so I can investigate this further.

Reviewed 1 week ago via mobile

This hotel badly needs a general manager and a dedicated full time chef. The meals were bizzare ranging from good to abysmal . We stayed a week Out of a party of 35, 19 went out for a meal to avoid the poor menu. Beefburger and chips is not what I expect as the main course in a 4 star...

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Helpful?
2Thank hoteltipster88
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I truly regret that you did not enjoy your visit, we need to be realistic with our menus etc and over a week I regret there were some meals you did not enjoy. I hope that you took the opportunity to discuss your points with the team when you were still with us as it is hard to react to...

Carlisle, United Kingdom
Reviewed 1 week ago via mobile

After a quick and efficient check in followed by a delicious late lunch my husband and I were more than happy. We spent the afternoon mooching about the fabulous city of Carlisle, full of great historic sites and full of both quirky and big brand shops. Later we enjoyed a couple of drinks in the bar and a excellent 3...

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Helpful?
Thank Nicholl21
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for the great feedback, it is fantastic to learn that you enjoyed your visit with us. We look forward to seeing you again very soon.

Aberdeen, United Kingdom
Reviewed 1 week ago

Hot, noisy, run down, dreadful hotel. Parking abysmal with receptionist advising we would be cheaper parking in the Railway Station, turns out we weren't and that was with a valid blue badge. Had stayed there previously and it was better, but seemed as if nothing had been spent on the hotel (including cleaning products) since then. Internet access did not...

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Helpful?
Thank romnic
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

I am sorry you did not enjoy your visit. We do not charge for disabled parking but do not control the car park next door which is public, this should have been communicated to yourselves in a much better way. I do hope you will give us another chance so we can improve your lasting impression of us.

Lake district uk
Reviewed 2 weeks ago

My friend and I stayed at the Hallmark overnight as we were going to see a show at the Sands Centre. We decided on arrival to have a light lunch, and decided to try a scone. When the scones arrived we were very impressed with the presentation. The scone came with jam and cream and the plate was decorated with...

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Helpful?
Thank Nicelady123
Daniel G, General Manager at Hallmark Hotel Carlisle, responded to this review

Thank you for the great review. It is fantastic to learn that you enjoyed your visit and we sincerely hope we will see you again in the very near future.

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square and next door to the railway station, the Hallmark Hotel Carlisle is truly one of the most convenient hotels in the city. Business and leisure guests will benefit from free WiFi, excellent customer service and delicious food. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: ₹ 5,107 - ₹ 10,343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hallmark Hotel Carlisle Cumbria
Hotel Style:
#4 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
1 question
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to see the room before you agree to stay.”
197montrose, 21 May 2017 | Read review
“Avoid like the plague”
romnic, 17 May 2017 | Read review
“Do not make a booking at this hotel.”
Maureen10352, 20 Apr 2017 | Read review
“Upgrade to a suite it's worth it”
christina19672013, 6 Feb 2017 | Read review
“Don't stay here”
dawn123vallily, 31 Jan 2017 | Read review
5 of 5
Hallmark
US$ 79* /night
View Deal
Hotels.comUS$ 80
Expedia.comUS$ 80
getaroom.comUS$ 122
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Prices are for 1 room, 2 adults
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