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Hallmark Hotel Carlisle

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Hallmark Hotel Carlisle
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940 Reviews from our TripAdvisor Community

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Showing 927: English reviews
Liverpool, England, United Kingdom
Reviewed 2 days ago NEW

First night of four. Restaurant special Monday night Teriayki Salmon ans Asian noodles I wouldn't recommend. Room very outdated. Toilet won't flush reported to reception still waiting for someone to take a look. First of four nights oh dear

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Helpful?
1Thank Denise P
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Denise P, Thank you for your review. I'm disappointed that your first room was not to your satisfaction. Please accept my apologies in this regard. Although, I'm pleased that we were able to change your room once you expressed your dissatisfaction. I'm disappointed to read about your dining experience. Our Teriyaki Salmon is one of our more popular dishes...

Reviewed 3 days ago NEWvia mobile

Tastefully decorated hotel. Very in keeping with period features. Very friendly staff. Food excellent compliments to the chef. Room comfortable whilst bathroom furniture tired looking the room was spotlessly clean. Would definitely stay again. Prime location in town centre for shopping or nightlife.

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Helpful?
Thank Cathy S
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Cathy S, Many thanks for the fantastic 5* review. I'm so pleased to read you enjoyed your stay with us at the Hallmark Hotel Carlisle. Our city centre location adjacent to both Carlisle Train Station and Carlisle Castle do indeed make us a fantastic base for exploring all Cumbria's Capital has to offer. I will be sure to pass...

London, United Kingdom
Reviewed 5 days ago NEW

I stayed at this hotel last weekend and it was dreadful. The room really dingy. The décor and furnishings were old, not at all like in the photos. The shower only had one temperature which was scalding and the hot tap dripped all night. Building works (which I wasn't warned about) started at 8am on Saturday morning and my room...

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Helpful?
1Thank 311ruth58
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello 311ruth58, Thank you for posting a review on Tripadvisor. I am disappointed to read your review as I know we are capable of much better. Please accept my apologies with regards to your room. It is a pity that you did not take the opportunity to address your concerns to one of our Duty Managers who would have have...

Copenhagen, Denmark
Reviewed 6 days ago NEW

The best check in cookies treat I came across so far. The double room on the third floor was nice and could be warmed easily. The bathroom was nothing special. Unfortunately the shower head was dripping and the extractor was dirty. The breakfast offered fizzy orange juice and fruit salad, but the freshly prepared porridge and vegetarian breakfast tasted ok....

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Helpful?
Thank Bärbel R
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Bärbel R, Thank you for taking the time to post a review following your stay at the Hallmark Hotel Carlisle. I can assure you that we will listen, respond and react to the feedback you have highlighted. We do hope to have the opportunity to welcome you back again soon. Yours in Service, Gearoid Pyne General Manager

Liverpool, United Kingdom
Reviewed 2 weeks ago

I arrived at the hotel at 1.55 as I had arrived by train which is only a couple of minutes walk to hotel, the receptionist greeted me with a smile but unable to check me in till 2pm - I appreciate that my room may not have been ready for occupation, however I do feel that the check in could...

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Helpful?
Thank Peggy B
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Peggy B, We very much appreciate your comments regarding your stay at the Hallmark Hotel Carlisle. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and...

London, UK
Reviewed 2 weeks ago

This place is fine for a night or two as the beds are comfortable but I wouldn't ever want to stay there any longer. The AA 4 star sign on the wall of the hotel implies a certain level of service, comfort and hygiene but I stayed there last week, for one night only, and found that the hotel would...

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Helpful?
Thank Numbergirl
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Numbergirl, Thank you for your concise and detailed review. May I take the this opportunity to apologize regarding the condition of your bedroom and the substandard level of service you received. As a recently appointed General Manager in the business, I intend to prioritize both customer service and maintenance over the coming weeks. It is my aim to see...

Birmingham, United Kingdom
Reviewed 2 weeks ago via mobile

We stayed for one night. Hotel receptionist was extremely helpful. Room clean, but bathroom needs updating. They have parking but only a few spaces. We had to park in the station where the hotel give you s 25% discount.. this was still £18! Food was good and bar staff great.

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Helpful?
Thank Lisatd
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Lisatd, Many thanks for your kind review following on from your recent stay at the hotel. Both the team and I hope to welcome you back again soon. Yours in Service, Gearoid Pyne General Manager

Falkirk
Reviewed 2 weeks ago

we stayed in room 324 the hotel is old as are the fittings windows doors etc. The shower in the bathroom is small would probably be better to make it into a wet room. Meals were ok but I would prefer to be served on a plate rather the bits of wood. The location is good with shops cathedral castle...

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Helpful?
Thank James S
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello James S, Thank you for the constructive review following your recent stay at the hotel. We do hope to have the opportunity to welcome you back to the hotel soon. Yours in Service, Gearoid Pyne General Manager

Reviewed 3 weeks ago via mobile

We stayed here on a DBB basis for an overnight stay. On arrival check in was quick and easy, our room was nice,clean and comfortable, and a bottle of complimentary bubbley awaited us. Although there was a mix up with our Dinner reservation at first, it wad quickly sorted and the food and service were great. The breakfast was served...

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Helpful?
Thank Margaret D
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello Margaret D, Many thanks for the fantastic 5* regarding your recent stay at the hotel. Both the team and I really appreciate your kind comments. We do hope to welcome you back again soon. Yours in Service, Gearoid Pyne General Manager

Bristol, United Kingdom
Reviewed 3 weeks ago via mobile

Bathrooms need updating. Fittings falling off and very noisy fan. Service at dinner very slow. The worst things were the de -freshments on offer at breakfast. Orange juice was fizzy due to the fact that it was going off and some of the sliced bread for toasting had mould growing on it - nice. On the plus side the girl...

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Helpful?
Thank EllaandFrank
hall1qy, General Manager at Hallmark Hotel Carlisle, responded to this review

Hello EllaandFrank, Thank you for taking the time to post a review on Tripadvisor. I am incredibly disappointed to hear about your over-all experience while you were staying with us. Please accept my sincere apologies for the shortfalls that you experienced. I been newly appointed as General Manager to the hotel in the last week. I can see from engaging...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Hallmark Hotel Carlisle is an elegant Victorian building dating from 1859. With a prime city centre location fronting Carlisle's historic Court Square makes Hallmark Hotel Carlisle one of the most convenient hotels in the city. Business and leisure guests alike benefit from, FREE WiFi and truly excellent customer service. ... more   less 

Additional Information about Hallmark Hotel Carlisle

Address: Court Square, Carlisle CA1 1QY, England
Region: United Kingdom > England > Cumbria > Carlisle
Price Range: ₹ 4,980 - ₹ 8,323 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Carlisle 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Hallmark Hotel Carlisle Cumbria
Hotel Style:
#5 Luxury Hotel in Carlisle
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Questions & Answers

Here's what travellers have asked, with answers from Hallmark Hotel Carlisle staff and other travellers.
1 question
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Preston, United Kingdom
over a year ago

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Questions? Get answers from Hallmark Hotel Carlisle staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles 311ruth58, 13 Jan 2017 | Read review
“Check the decor before you accept the room”
 of 5 bubbles nouveau27, 20 Dec 2016 | Read review
“Room103 very nice”
 of 5 bubbles whitelilly777, 8 Dec 2016 | Read review
“make sure food has improved before booking for evening meals”
 of 5 bubbles pauljF8156PN, 8 Dec 2016 | Read review
“Do not choose room 306”
 of 5 bubbles francescamZ9650CF, 14 Nov 2016 | Read review
5 of 5
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