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Hallmark Hotel Carlisle

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Traveller (285)
Room & Suite (120)
Dining (10)
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Overview
  • Excellent30%
  • Very good26%
  • Average22%
  • Poor12%
  • Terrible10%
Travellers talk about
“train station”(145 reviews)
“christmas party”(15 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,278)
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1,260 results
Traveller rating
358
337
283
152
130
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LanguageEnglish
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358
337
283
152
130
Show reviews that mention
All reviewstrain stationtravelling by trainchristmas partynight portercentral locationbit datedevening mealtwin roomone night stayfollowing morningcomfy bedtown centreclairecastlerearscotland
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1 - 5 of 1,260 reviews
Reviewed 4 days ago

Housekeeping not good. Toilet roll not replaced for us coming in just a small amount on the roll. Serving a large burger on a lump of wood rather than a plate.- ridiculous. No bath mat to stop slipping in shower. All staff were excellent.

1  Thank Trevor J
Response from jazzyjeff40, General Manager at Hallmark Hotel CarlisleResponded 4 days ago

Dear Trevor J Thanks for the review, I will discuss these points raised with The Team. All small things that we should be getting right. Thanks for the Feedback Jeff & The Team

Reviewed 1 week ago via mobile

Lovely stay at this hotel. Room was lovely. Front of house Natalie very efficient and friendly. Ross on the bar did a cracking job to keep everyone refreshed. Food from the hotel was lovely. Good location great stay.

Thank Richard G
Response from jazzyjeff40, General Manager at Hallmark Hotel CarlisleResponded 4 days ago

Dear Richard G Thanks for the Great review, I will be sure to pass on the comments to Natalie & Ross. Thanks again Jeff & The Team

Reviewed 1 week ago via mobile

Great food and accommodation, special thanks to barman Mike and front of house Natalie for putting up with our group, nothing was too much trouble for them. First class. Food and beverage was very good and the location of the hotel was spot on for...More

Thank Grant C
Response from jazzyjeff40, General Manager at Hallmark Hotel CarlisleResponded 4 days ago

Dear Grant C Thanks for the great Review I will pass on your kind comments on to Natalie & Mike. We are pleased to here that you enjoyed the food & beverage whilst you were here. Jeff & The Team

Reviewed 1 week ago via mobile

Positives: on the whole the staff were helpful, particularly the night porter. The common space was kept clean and bar kept open. The room was fairly clean and the towels were changed daily. These were clean. V close to train station and literally can walk...More

Thank Holly C
Response from jazzyjeff40, General Manager at Hallmark Hotel CarlisleResponded 4 days ago

Dear Holly C Thanks for the review. As a managemnet team we will discuss these point in detail to try and improve for the other Guest. We are fortunately next to the Train Station and the City which has some real positives and unfortunately some...More

Reviewed 1 week ago

An old building that has been renovated to an adequate standard. The double glazing was a bit tired but I was neither hot nor cold and my sleep was not disturbed by the station despite overlooking it (I will caveat this with having done a...More

Thank d0cm0use
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About
Amenities
Top amenities
Room Service
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 80 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Carlisle
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 80 - US$ 152 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Carlisle
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (285)
Room & Suite (120)
Dining (10)
Business Centre & Event Rooms (5)
Questions & Answers
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brentown
9 February 2018|
AnswerShow all 2 answers
Response from jazzyjeff40 | Property representative |
Thanks, Real shame I know it was a genuine mistake. I thought trip advisor would allow you too take it down Thanks for trying Jeff
0
Votes
Kerry W
29 November 2017|
Answer
Response from jazzyjeff40 | Property representative |
Hi Kerry The Car park is £10.00 per day. Thanks
1
Vote
pomy63
22 February 2015|
AnswerShow all 2 answers
Response from jasonhanson | Reviewed this property |
The car park is a bit awkward to find as you have to go through the station car park. Access is tight if you have a large car and there are not very many spaces on a first come first stay basis. Costs £10 a night. I would... More
2
Votes
Room Tips
"Some rooms are on top of the train station which seemed to shut down between 2300-0500."
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"Unable to comment!!"
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"Ask for quiet room if you don’t want to be disturbed."
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"Book elsewhere"
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