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Cleanliness at the hotel was fine overall, however the staff definately need more training as some of the reception staff are just plain rude, needed to replace the keycard 3 times as it stopped working, was told breakfast was 6.30 to 8.30 i dont want...More
Review collected in partnership with this hotel
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Very nice hotel, check in was fast and efficient. I had phoned the day before I arrived with a problem and when I checked in, the gentleman I'd spoken to on the phone had sorted out everything for me prior to my arrival - excellent...More
1 Thank mandyafc
Response from Paul S, General Manager at Holiday Inn StevenageResponded 15 June 2017
Thank-you so much for your fantastic review.
We do try to ensure that every guest has a great stay with us, so I am please that this was the case for yourself.
I will be sure to share your great feedback with the...More
Had to stay here due to an administrative hiccup at original hotel, glad I did not choose it my self.
Having stayed at over 100 Holiday Inns over the years I can say this is not the worst I have experienced. Having said that though...More
The staff in this hotel make this stays exceptional. The hotel is good has good facilities and is clean and good value. I can not speak highly enough of the staff from walking in to checking out the customer experience is exceptional. Food in the...More
Every time we returned to our room the key did not work we kept going back to reception. The staff were rude and not helpful. They ran out off coffee unless you wanted decaf to this we were told to find a shop.More
1 Thank 1xcxc
Response from IHGService, Guest Relations Manager at Holiday Inn StevenageResponded 1 week ago
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel due to the level of service you received. We take comments such as these seriously and...More
US$ 58 - US$ 161 (Based on Average Rates for a Standard Room)
Official Star Rating provided by the AA.
Number of rooms
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