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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsrobinsons holidaysdriver pauldining roommeal timesevening mealcoach tourturkey and tinselmince piesshower roompremier roomhalf boardolder generationserved hotband standour waiterwould recommend this hotel to anyoneexcellent hotel
Stayed for the weekend and was very happy with everything. Room was clean and spacious we had everything we needed. Brekfast and dinner had plenty of choice for all of us. The staff were amazing. We were a very lively bunch but they coped well....More
1 Thank Liz O
Response from Holdsworth-Hotels, Manager at Imperial HotelResponded 15 February 2018
Dear Liz O
Many thanks for leaving your lovely review, we are extremely pleased that you enjoyed your weekend break at our Imperial Hotel in Eastbourne.
We visited the 'Imperial' on a Monday to Wednesday break. On our arrival we were greeted by the Manager who was friendly and informed us in detail regarding arrangements for Dining, the location of our room and entertainment for the duration of our stay.
Our...More
2 Thank mari0nstephen
Response from Holdsworth-Hotels, Manager at Imperial HotelResponded 13 February 2018
Dear mari0nstephen
Many thanks for leaving such a lovely review; we are extremely pleased to hear that you found everything to your liking.
We will of course be passing on your comments to the hotel team and I am sure this will spur them on.
We come all the way from Bedford and visited our friend in the hospital before checking in the hotel, which was past 9pm, the receptionist on duty was very helpful and pleasant. Room is clean, bed are comfortable, pity about the window, hard to push...More
1 Thank Antoniaxxx
Response from Holdsworth-Hotels, Manager at Imperial HotelResponded 13 February 2018
Dear Antoniaxxx
Many thanks for taking the time to leave your review following your weekend stay at our Imperial Hotel.
We were very glad to hear that you found the receptionist to be pleasant and very helpful and the breakfast good; we do agree that...More
My wife and myself plus two friends have just spent 5 days at the Imperial Hotel.
we were both satisfied with our rooms,basic but very clean,towels changed every day.
Staff very efficient and polite.the food was good,basic but OK.
Overall a good five days.(Pity about...More
1 Thank Harry r
Response from Holdsworth-Hotels, Manager at Imperial HotelResponded 8 February 2018
Dear Harry r
Many thanks for taking the time to leave your review of your recent stay at our Imperial Hotel in Eastbourne.
We were pleased to hear that you had a good five day holiday and we are only sorry that we could not...More
stayed here last week on Robinsons coach tour,
single room was basically a large cupboard, with walls so thin I could here everything they said in the next bedroom.
hotel was clean and most of the staff very friendly
evening entertainment was excellent
breakfast was...More
1 Thank michaelhiggins692000
Response from Holdsworth-Hotels, Manager at Imperial HotelResponded 8 February 2018
Dear michaelhiggins692000
Many thanks for taking the time to leave your review following your recent stay at our Imperial Hotel in Eastbourne, all feedback whether good or otherwise is always gratefully received and acted upon.
We were sorry to hear that you did not enjoy...More
Response from Holdsworth-Hotels | Property representative |
Dear lyntaz
The hotel does have a small set of steps at the front entrance to the hotel, but there is a door bell at the bottom of the steps to alert the reception staff and they will arrange for the team to bring out the... More
Dear lyntaz
The hotel does have a small set of steps at the front entrance to the hotel, but there is a door bell at the bottom of the steps to alert the reception staff and they will arrange for the team to bring out the portable ramp and bring you up into the hotel.
A lot of our showers are fitted with grab rails, but I would always suggest that you phone the hotel directly to confirm your needs direct with them; please telephone 01323 411043.
Response from Holdsworth-Hotels | Property representative |
Dear _thomashart05
Many thanks for your question regarding walk in showers at our Imperial Hotel in Eastbourne.
The hotel does have a large number of bedrooms with walk in showers, however it is always best to request a... More
Dear _thomashart05
Many thanks for your question regarding walk in showers at our Imperial Hotel in Eastbourne.
The hotel does have a large number of bedrooms with walk in showers, however it is always best to request a walk in shower when booking your holiday. The hotel will always do their best to accommodate all guests requests, but these unfortunately cannot be guaranteed.
Response from Holdsworth-Hotels | Property representative |
Dear _thomashart05
Please see my previous answer regarding walk in showers, however none of our rooms are sea view. The hotel is located on a street leading from the seafront, just a few paces away.