To be avoided at all cost We had to stay at this “hotel” as our villa was not available on the day of arrival. Apart from the fact that the hotel is tired and need a major upgrade, the bar/restaurant is closed and staff refused to even provide a glass of water !! No breakfast is served in the morning either The person minding the reception would win Gold at the “worst services” competition in any category! To be fair the rooms were at least clean and the indoor pool nice to swim in.
We booked a Deluxe villa but there was nothing Deluxe about it. On entry to the apartment immediately realised that the property was very tired and in need of maintenance. The bathroom needed a refurbishment and the sink tap was broken. The sink furniture, mirror & light was dirty. The kitchen also was in need of a refurb and was badly stocked. No wine glasses, only one pan, no kitchen knives and the fridge freezer was filthy. We walked next to the terrace and not one piece of furniture wasn’t broken, and either the cushions were missing, ripped with holes and filthy! It was also very dirty and littered with cigarette butts. The main bedroom had a wardrobe with louvred doors cakes in dust between the slats. Worse still was that every evening from about 20:00 the Terrace, kitchen and single bedrooms became unusable due to the stench coming from the drains. This property advisers itself as 4 star but is not much more than 2. My advice is please don’t stay here.…
do not go to this hotel! rip off! humid and dirty room with artificial perfume dispenser to cover the smell, no other room available and the hotel seemed to be empty to me. they promised to do the refund for this 1 night €320 without breakfast!!! and they never did, not after my 20 mails and phonecalls. So so bad and Agoda/Booking.com still keep selling this place; At 11pm we had to look for another hotel with a 7 year old kid. no one deserves this, never! 😔
We booked our stay from 6th to 10th of October last March, getting a super deal seeing how early we booked it. We got to the Hotel early on the 6th and they were super nice and gave us the room even though it was way earlier than check in time and when I told them that we were with other friends who were not there yet they upgraded us to a room closer to theirs. The room was in fact a little apartment, nicely furnished with a nice terrace overlooking the woods and the San Antonio Bay ( the latter at a distance, though). Breakfast was ok, the food was always fresh and the price ok if you are a morning eater, if you only crave a cup of coffee and a croissant is obviously expensive, but aren't all buffet expensive if you do not eat? The staff was super nice and helpful, some other friends who booked last minute (and paid a lot more than we did), and who needed to leave a day earlier were granted a discount. It was just the perfect place at the perfect price for a little Ibiza escapade.…
I’m writing this review because after dealing with their staff, I’ve given up hope trying to reschedule my booking or get a refund. I guess they were counting on that. I booked this hotel last year, and when I was unable to make it, I was informed that I couldn’t get a refund. However, a nice staff member, (Maurizio) assured me in writing that I could reschedule for 2019. Fast forward, and the current staff claim that Maurizio hasn’t worked there for “many years”. I sent them written evidence several times, and they claimed not to receive my emails. The only time they received my email is when I was on the phone with them (how convenient!) Anyway, they were always saying they’d “get back to me” and never did. I thought it might be a language barrier, so I had my Spanish speaking husband and friend contact them with no success. So I lost thousands of dollars thanks to these guys and booking dot com. If you choose to stay with them, keep in mind that their English is poor, and they don’t issue refunds for any reason. Also they either have a problem receiving emails, or aren’t being honest. I think as a gesture of good faith, they should have honoured Maurizio’s word, or at least offered a partial refund.…
Down a bumpy track and up a steep hill from the main road near Port es Torrent this place has great views over San Antonio bay. Very quiet, suspiciously so for July, a bit like a ghost town in fact. Nice landscaping, but greeted by dead rat in car park, plenty of cute cats around and it is the countryside so not the end of the world. Nothing really within walking distance except the local supermarket and 1 restaurant. This could be a plus or minus depending on your viewpoint. Car essential (plenty of parking), friendly reception staff happy to call taxis. These can take anywhere from 10 minutes to over an hour to arrive depending on how busy San Antonio radio cars are, allow plenty of time if you have a booking elsewhere! 20 minutes or so into San An, about 15€. Our suite had a great balcony view and a basic kitchenette complete with cute tiny ants. No mosquitoes to be seen in July. The air con worked well when it had been left on long enough. Tip, leave on all the time if you're not concerned with carbon footprint. Close blinds during day to keep sun heat out. Breakfast basic and overpriced by the looks of things, we had a kitchen so we made our own. Nespresso machine nice touch. Photos, website and Booking.com reviews VERY misleading (from a parallel universe perhaps?). Other reviews on Tripadvisor seem more reflective. This place is clearly trading on past glories and could do with some care and attention. Despite some nice decor touches (which look great in photos) the furniture is getting a bit shabby and more attention to basic functionality would have been better. Bathroom was tired, towel service patchy (random sizes, not changed daily), sink drained slowly. Plenty of hot water though. You get what you pay for as they say and Ibiza is not cheap. Unfortunately I think accommodation of a similar standard is available in better locations for similar amounts or more likely less! This place is clearly running on a shoestring, perhaps hindered by its location. Frankly you could stay at the Hard Rock for 100€ a night more per room, which while a different style of hotel, the quality difference is light years apart. Had a nice holiday exploring the SW of Ibiza and using it as a base to sleep, but would not stay there again.…
Booked in march for one week in early may. On mid april asked to cancel for dramatic health problem (sudden brain cancer surgery). waited two months for the answer: no way to get an effective contact .After some fifty calls and emails, Customer Service of the web booking company succeded in talking to the management who said no refunding at all (cost of breakfast included).
- NOT a 4 STAR hotel - Website photos are very DECEIVING and NOT at all representative of reality - VERY DATED accommodations - POOR access to apartments - POOR breakfast - TERRIBLE CHEMICAL smell in the apartment to mask the SEWER smells - Balcony furniture UNCOMFORTABLE no cushions - VERY NOISY - NOT recommend this property.
We went to Ibiza as a family, 4 adults, celebrating my mums bday. We arrived at 23.30h at the accommodation, nothing looks like the pictures. Badly furnished, than we entered the room, what a bad smell. In the meantime the lights went out, after 15 min we all had throat and breathing problems and decided to leave and still find another hotel. The aromas are chemical and toxic. No way you can sleep there... We never got a refund of our money. No good response from the reception no solution. In the meantime still no refund of our 300 euros. DONT STAY HERE ITS A SCAM....
Very bad smell in the old building/apartments. You get sick of the toxic injectors they use. We could not sleep in this smell. We had to leave and find an other hotel in the middle of the night Casa Victoria Suites took the money from credit card and we could not even stay in the appartment Cheaters, bad management. Can not solve their problems . They only want M O N E Y
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