Very disappointed with the service 👎 the staffs dont have manners expect mrs swasty.We were still eating the woman who was cleaning talked very rudely to us as if she was pushing us away !! Mr clement Lam who was supposed to be a manager was swearing at clients and told them they were smelling bad and his wife too dont have a proper behaviour !! They were insulting clients by telling them to get their ass back at home just because they asked some icecream more !! The food is very basic and not good at all ! 😡😡 wont come again !! This is a big waste of money !! Mr Lam try to work on your customer service 🙂 i have wasted my weekend by going at this awful hotel !!! They dont even deserve a one star!!!
Reception: No greetings no welcoming at all. Room was clean and tidy perfectly great job from housekeeping but bed was very uncomfortable had really bad body pain. At the bar no problem at all good job from Elvis. Restaurant: For dinner no greeting no welcoming we waited for someone to come to us but no one until we got on a table then a lady came to ask our room number and told us where our table was. Food quality was not good. For breakfast Swasty was helpful explaining the buffet but croissants was not fresh. The ambiance was very dul. We wanted to extend but after the experience we had was not good at all.
Casa florida is a very nice hotel to go with family, we all with my family spend a lovely and amazing time there, all staff are very helpful, always pleasant, room are clean and romantic, you can enjoy happy hours in the afternoon with amazing cocktail, food is very tasty and for sure you get late check out,. Thank you so much for caring and will come again
We were very satisfied with the hotel. Personal and friendly service. Good hygiene/cleaning. Great main pool and kids pool. There were not many other visitors during our visit, which made it really quiet and relaxing place to be. We liked the available choice of free activities (pool, table football, petanque, tennis, table tennis, gym). One of the best public beaches in Mauritius is really close as well as a large grocery store. We were very satisfied with the massage that the spa offers. The hotel restaurant has good food with affordable prices. An area where this hotel could improve is the breakfast. There the pancakes and omelet were great, but everything else was not so tasty. We definitely recommend this.
Very nice and cozy place. Calm surroundings and nice landscape. Very friendly staff with a smile when doing their service. They are always up to a chat. And also thank you to mrs kantee for the casual chat and making sure we are Ok
Definitely recommended!! Great atmosphere and friendly staff...special thanks to Mrs Kantee, she was really helpfull...good hygiene.. Will definitely go there again! Value for money!! You won't regret your visit guys.. Do visit!
Very satisfied with my day pass at this hotel. Very caring staff, you feel like you are at home... Big thanks to Miss kantee, as she ia a very caring person...... The food was very tasty, and you are served always with a smile.....
I was at Casa Florida today with my family,i really appreciated the way the staff treated us ❤️ the pool was simply wooow 👌 the room clean and neat 💯 had an amazing time with my family and ofcourse value for money. I highly recommend Casa Florida 🌴❤️🌞
We were welcome warmly by Kantee who made us feel at home; gave us a room to change and shower, she was very caring and good at her job. The pool was very fun for both the kids and adults. Good amount of food. We thank the Casa Florida Family for the service and welcome. Wish you all the best for the future. We will be back soon.
I had a very bad experience at casa folrida.. The service was horrible. The staff do not have manners. Poor management It was my first time at casa florida and i had a bad day over there becoz of a staff inresponsible behaviour.
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