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    Palais Hansen Kempinski

    1,280 reviews
    #10 of 358 Hotels in Vienna
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    Schottenring 24, Vienna 1010, Austria
    011 43 1 2361000
    Hotel website
    Lock in the lowest price from our partners
    US$ 486
    US$ 424
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    Official SiteUS$ 423
    Orbitz.comUS$ 435
    Expedia.comUS$ 436
    TravelocityUS$ 435
    Hotwire.comUS$ 435
    getaroom.comUS$ 486
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    Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
    Booking.com
    US$ 424
    Official Site
    US$ 423
    Orbitz.com
    US$ 435
    Expedia.com
    US$ 436
    Travelocity
    US$ 435
    Hotwire.com
    US$ 435
    getaroom.com
    US$ 486
    Cancelon
    US$ 427
    Elvoline
    US$ 463
    TripAdvisor
    US$ 424
    Hotels.com
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    All photos (1,348) 1,348
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    Travellers' Choice award winner
    Traveller (794)
    Room & Suite (448)
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    Overview
    5.0
    1,280 reviews
    • Excellent84%
    • Very good12%
    • Average2%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “grand deluxe room”(9 reviews)
    “electronic controls”(11 reviews)
    “cigar lounge”(13 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    5 Star Hotel
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    Offers from Palais Hansen Kempinski
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    Contact Info
    Hotel website
    011 43 1 2361000
    Schottenring 24, Vienna 1010, Austria See on map
    Offers from Palais Hansen Kempinski
    Special Offer: Package Deal
    Hotel deals
    Rooms
    29 Apr30 Apr
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (1,280)
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    Traveller rating
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    Show reviews that mention
    All reviewsgrand deluxe roomelectronic controlscigar loungebath and showerbeautiful hotelwater temperatureroom serviceturn down serviceconcierge servicenespresso machinelobby arearing roadwould highly recommend this hotelbreakfast buffet isrooms are spacioushigh ceilingscity centre
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    1 - 5 of 809 reviews
    Reviewed 2 weeks ago
    Dissapointing Place with al Lot of Bus Tourists

    Quite good location, nice emenities, but very arrogant staff und nearly no service flexibility. After some business meetings, I prefer some much better places directly in the city centre. Bus tourists are not exactly I was expected at such an expensive place.

    1  Thank Datrex
    Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 5 days ago

    Dear estimated guest, Thank you for your feedback. I am sorry that you did not have a good experience at our hotel and I will follow up with my team regarding your experience. Kind regards, Gerhard Mitrovits, General Manager

    Hotel's Favourite
    Reviewed 11 March 2018 via mobile
    Relaxing weekend away

    Beautiful hotel, stylish yet extremely comfortable. The service is impeccable, attentive, courteous and efficient. Nothing is too much trouble, just what you want when away from home. It’s location is great, a short walk from restaurants, places of interest and shops. Definitely worth a visit...More

    Thank Linda N
    Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 15 March 2018

    Dear Linda, Thank you very much for your nice review, especially mentioning your service! I am happy that you enjoyed your stay at Palais Hansen Kempinski. We hope to welcome you again at our hotel. Kind regards, Gerhard Mitrovits General Manager

    Reviewed 2 weeks ago
    Unfulfilled expectations

    Sometimes when you do not expect anything you get better impression. I think that our fault in terms of this hotel was that we already know the standard of 5 stars hotels including other Kempinski hotels around the world so we did expect particular things...More

    1  Thank MaksimEst
    Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

    Dear estimated guest, Thank you for your review! Only with detailed information we can improve our service. I am very sorry to read that you were not satisfied during your stay. I already contacted you directly via email, but I also wanted to answer your...More

    Reviewed 2 weeks ago
    Absolutely wonderful hotel, very nice staff

    We stayed here over the Easter weekend. When we arrived early, our room was ready and it was very plush and big. The staff were very helpful in organising trips and giving us directions. The breakfast buffet was very lavish. The bar staff was excellent...More

    Thank Balaji R
    Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

    Thank you very much for your nice feedback and you recommendation! I am glad that you had a wonderful stay with us during your Easter holidays. We hope to welcome you again at Palais Hansen Kempinski! Kind regards from Vienna, Gerhard Mitrovits, General Manager

    Reviewed 2 weeks ago
    wonderful place! all about being healthy

    wonderful place staff, bar, lobby, front of house, everything! great brekkie also and very focused on being healthy. Wonderful place and not intimidating at all. nothing was too much super helpful loving the free champers at 7pm also wonderful spa well done all!More

    Thank paris123456711
    Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

    Thank you very much for your feedback! I am glad that you had a wonderful stay at Palais Hansen Kempinski and I will share your nice comments with my staff. We hope to welcome you again at our hotel! Kind regards from Vienna, Gerhard Mitrovits,...More

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    Best Value Properties in Vienna, Austria
    See all 358 hotels in ViennaSee all
    About
    Awards & Recognition
    Travellers' Choice2018 Winner
    Certificate of Excellence
    Amenities
    Top amenities
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Pool
    Room Service
    Spa
    Restaurant
    Bar/Lounge
    Hotel Amenities
    Meeting Rooms
    Room Service
    Dry Cleaning
    Business Centre with Internet Access
    Laundry Service
    Concierge
    Banquet Room
    Multilingual Staff
    Airport Transportation
    Conference Facilities
    Babysitting
    Room amenities
    Air Conditioning
    Minibar
    Things to do
    Fitness Centre with Gym / Workout Room
    Pool
    Spa
    Restaurant
    Bar/Lounge
    Heated pool
    Indoor pool
    Details
    Price range
    US$ 329 - US$ 548 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #3 Romantic Hotel in Vienna
    #3 Business Hotel in Vienna
    #6 Spa Hotel in Vienna
    #10 Luxury Hotel in Vienna
    #15 Family Hotel in Vienna
    Room types
    Non-Smoking Rooms, Suites, Accessible rooms
    Details
    Price range
    US$ 329 - US$ 548 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #3 Romantic Hotel in Vienna
    #3 Business Hotel in Vienna
    #6 Spa Hotel in Vienna
    #10 Luxury Hotel in Vienna
    #15 Family Hotel in Vienna
    Room types
    Non-Smoking Rooms, Suites, Accessible rooms
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    All photos (1,348) 1,348
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    Traveller (794)
    Room & Suite (448)
    Dining (158)
    Pool & Beach (9)
    Amenities (129)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Inner City
    In Vienna's best-known district, pedestrian boulevards
    Kärntner Strasse and Graben connect you with landmarks
    such as the Wiener Staatsoper (Vienna State Opera),
    Vienna’s iconic Stephansdom (St. Stephen’s Cathedral)
    and the vast compound of Hofburg, the Habsburgs’
    former Imperial Palace. Peek down side streets such as
    Annagasse and Weihburggasse, and Graben’s Seilergasse
    and Habsburggasse, to get a feel for the centre. The
    ...More
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    Questions & Answers
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    See all 19 questions
    Buch78
    27 January 2018|
    AnswerShow all 5 answers
    Response from Suresh G | Reviewed this property |
    Sorry for the delay. Yes , ask for twin beds. The hotel staff & concierge are very helpful.
    1
    Vote
    Sidneyleee
    12 September 2017|
    AnswerShow all 9 answers
    Response from Lizzie0145 | Reviewed this property |
    We found it to be within walking distance of the main attractions. We also used the Hop On/Hop Off bus. The concierge ordered us a taxi to go to the palace for the evening concert. That's a little further out.
    1
    Vote
    Nicholas M
    29 August 2017|
    AnswerShow all 6 answers
    Response from Assigee110681 | Reviewed this property |
    Upon request yes
    0
    Votes
    1234567
    Room Tips
    "Junior Suite"
    Read review
    "Inside rooms overlooking one of the two courtyards are free from outside traffic noise."
    Read review
    "The junior suites are spacious and very comfortable."
    Read review
    "Despite being close to the lift our room was very quiet. Information is on the iPad."
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