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Palais Hansen Kempinski

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Traveller (794)
Room & Suite (448)
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Overview
  • Excellent84%
  • Very good12%
  • Average2%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
5 Star Hotel
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Rooms
29 Apr30 Apr
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,280)
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Traveller rating
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675
101
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7
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All reviewsgrand deluxe roomelectronic controlscigar loungebath and showerbeautiful hotelwater temperatureroom serviceturn down serviceconcierge servicenespresso machinelobby arearing roadwould highly recommend this hotelbreakfast buffet isrooms are spacioushigh ceilingscity centre
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1 - 5 of 809 reviews
Reviewed 2 weeks ago

Quite good location, nice emenities, but very arrogant staff und nearly no service flexibility. After some business meetings, I prefer some much better places directly in the city centre. Bus tourists are not exactly I was expected at such an expensive place.

1  Thank Datrex
Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 5 days ago

Dear estimated guest, Thank you for your feedback. I am sorry that you did not have a good experience at our hotel and I will follow up with my team regarding your experience. Kind regards, Gerhard Mitrovits, General Manager

Hotel's Favourite
Reviewed 11 March 2018 via mobile

Beautiful hotel, stylish yet extremely comfortable. The service is impeccable, attentive, courteous and efficient. Nothing is too much trouble, just what you want when away from home. It’s location is great, a short walk from restaurants, places of interest and shops. Definitely worth a visit...More

Thank Linda N
Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 15 March 2018

Dear Linda, Thank you very much for your nice review, especially mentioning your service! I am happy that you enjoyed your stay at Palais Hansen Kempinski. We hope to welcome you again at our hotel. Kind regards, Gerhard Mitrovits General Manager

Reviewed 2 weeks ago

Sometimes when you do not expect anything you get better impression. I think that our fault in terms of this hotel was that we already know the standard of 5 stars hotels including other Kempinski hotels around the world so we did expect particular things...More

1  Thank MaksimEst
Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

Dear estimated guest, Thank you for your review! Only with detailed information we can improve our service. I am very sorry to read that you were not satisfied during your stay. I already contacted you directly via email, but I also wanted to answer your...More

Reviewed 2 weeks ago

We stayed here over the Easter weekend. When we arrived early, our room was ready and it was very plush and big. The staff were very helpful in organising trips and giving us directions. The breakfast buffet was very lavish. The bar staff was excellent...More

Thank Balaji R
Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

Thank you very much for your nice feedback and you recommendation! I am glad that you had a wonderful stay with us during your Easter holidays. We hope to welcome you again at Palais Hansen Kempinski! Kind regards from Vienna, Gerhard Mitrovits, General Manager

Reviewed 2 weeks ago

wonderful place staff, bar, lobby, front of house, everything! great brekkie also and very focused on being healthy. Wonderful place and not intimidating at all. nothing was too much super helpful loving the free champers at 7pm also wonderful spa well done all!More

Thank paris123456711
Response from Gerhard M, General Manager at Palais Hansen KempinskiResponded 2 weeks ago

Thank you very much for your feedback! I am glad that you had a wonderful stay at Palais Hansen Kempinski and I will share your nice comments with my staff. We hope to welcome you again at our hotel! Kind regards from Vienna, Gerhard Mitrovits,...More

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Best Value Properties in Vienna, Austria
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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Spa
Restaurant
Bar/Lounge
Hotel Amenities
Meeting Rooms
Room Service
Dry Cleaning
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Airport Transportation
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Spa
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 329 - US$ 548 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Vienna
#3 Business Hotel in Vienna
#6 Spa Hotel in Vienna
#10 Luxury Hotel in Vienna
#15 Family Hotel in Vienna
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$ 329 - US$ 548 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Vienna
#3 Business Hotel in Vienna
#6 Spa Hotel in Vienna
#10 Luxury Hotel in Vienna
#15 Family Hotel in Vienna
Room types
Non-Smoking Rooms, Suites, Accessible rooms
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Traveller (794)
Room & Suite (448)
Dining (158)
Pool & Beach (9)
Amenities (129)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Nearby
Inner City
In Vienna's best-known district, pedestrian boulevards
Kärntner Strasse and Graben connect you with landmarks
such as the Wiener Staatsoper (Vienna State Opera),
Vienna’s iconic Stephansdom (St. Stephen’s Cathedral)
and the vast compound of Hofburg, the Habsburgs’
former Imperial Palace. Peek down side streets such as
Annagasse and Weihburggasse, and Graben’s Seilergasse
and Habsburggasse, to get a feel for the centre. The
...More
Questions & Answers
Ask a question
Buch78
27 January 2018|
AnswerShow all 5 answers
Response from Suresh G | Reviewed this property |
Sorry for the delay. Yes , ask for twin beds. The hotel staff & concierge are very helpful.
1
Vote
Sidneyleee
12 September 2017|
AnswerShow all 9 answers
Response from Lizzie0145 | Reviewed this property |
We found it to be within walking distance of the main attractions. We also used the Hop On/Hop Off bus. The concierge ordered us a taxi to go to the palace for the evening concert. That's a little further out.
1
Vote
Nicholas M
29 August 2017|
AnswerShow all 6 answers
Response from Assigee110681 | Reviewed this property |
Upon request yes
0
Votes
Room Tips
"Junior Suite"
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"Inside rooms overlooking one of the two courtyards are free from outside traffic noise."
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"The junior suites are spacious and very comfortable."
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"Despite being close to the lift our room was very quiet. Information is on the iPad."
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