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The Ritz-Carlton, Vienna

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The Ritz-Carlton, Vienna
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1,041 Reviews from our TripAdvisor Community

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Showing 770: English reviews
West Chester, PA
Reviewed 28 September 2016

We spent but three nights at the Ritz Carlton, Vienna during a 14 day trip. We wish we had devoted more time to both the city (had been there previously) and the hotel. We stayed on the club level. The staff was remarkable, the young men and women were charming. polished and eager for us to enjoy our time in...

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Helpful?
Thank PhillyJim69
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear PhillyJim69, Thank you so much for sharing your very positive experience at our hotel. So happy to hear that your stay went so well and that we were your favourite hotel on your two-week trip through Europe - this really means a lot to us. We hope to have the pleasure of welcoming you back soon to our beautiful...

Lewisville, Texas
Reviewed 25 September 2016

The hotel is located central to most of Vienna. The rooms are very well appointed and the staff is very helpful. We spent 3 nights there as part of a large group and were treated extremely well. We would stay there again.

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Helpful?
Thank John M
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear John, Thank you for sharing your very positive experience at our hotel. So happy to hear that your stay went so well and that you enjoyed our excellent service and facilities. We are delighted to read you would be happy to come back, this is always a good sign! Wishing you all the best and looking forward to welcoming...

Beijing, China
Reviewed 25 September 2016

Had high hopes before checking in at The Ritz Carlton. The concierge was the highlight of the stay with recommendations of local dining and shopping options. We were looking for an Asian restaurant opening at 10pm and a perfect optic store where we could find nice sunglasses, and we were not at all disappointed. The property is a little bit...

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Helpful?
Thank exzx
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear exzx, Thank you very much for your review. I am happy to know that you were very satisfied with various aspects of your stay (such as concierge service or location) but do regret to hear that we nevertheless did not fully live up to your expectations. It is true that our hotel is made up of four historic palaces,...

Los Angeles, California
Reviewed 22 September 2016

My husband and I recently spent 3 nights at the Ritz Carlton at the end of our own bicycling trip in Austria. We arrived at the hotel on bicycles (!!), looking pretty dirty and sweaty, and no one even blinked. The front desk and bellman happily helped take the bikes away to storage, escorted us upstairs, and suggested we check-in...

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1Thank efpatters
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear efpatters, Thank you so much for your lovely review! I am so happy to know you and your husband had a terrific stay and that everything went so well. I agree that our club lounge is a little oasis that offers scrumptious food and outstanding service. I hope you also found the time to experience the daily apple strudel...

Land O Lakes, Florida
Reviewed 20 September 2016

Member of Ritz-Carlton Rewards; enjoyed many Ritz properties both in Europe and United States. Penha Longa and Hotel Arts, in particular, were favorites. However, the experience in Wein, was awful..in reception area, stacks of dirty glasses, no greeting; told our room "ready in 15 minutes"; 5 HOURS later it was. My husband is Austrian and had to cancel afternoon/evening plans,...

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2Thank LindaItaliaUSA
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear Linda, First of all, I would like to thank you for choosing to stay with us. Your feedback is very important to us and I am very sorry that you experienced so many challenges. I am troubled that there were issues in so many different areas, from check-in to room condition to service at the club lounge. There really...

Vancouver, Canada
Reviewed 20 September 2016

We rented a car and drove to Vienna from Budapest. When we first pulled into the hotel, we were greeted by Mohammend. He's like the Energizer-bunny ... lots of energy, smiling, and constantly on the move. Mohammed quickly got our bags out of the car and instructed the other staff members to take us to reception. Mayreen, at reception, had...

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Helpful?
Thank Jay S
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear Jay, We really appreciate your taking the time to share your very positive experience with us! We are looking to offer the best customer service possible and it is a real pleasure to know that our ladies and gentlemen took such fantastic care of you. I am very proud to accept your praise on behalf of my team and...

Brandon, Florida
Reviewed 20 September 2016

From the moment we arrived it was all down hill. As a Ritz-Carlton client staying at many US and European locations this is not what I would have expected on one of their properties. So sad to have had such negative experience.

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2Thank Jeffrey E
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear jjprum69, As the General Manager of The Ritz-Carlton, Vienna, I am extremely saddened to hear of your severe disappointment. We are committed to inspiring life's most meaningful journeys and I am so sorry that your stay with us was anything but enjoyable. Without knowing the specifics, though, I am unfortunately unable to address your concerns. I would therefore like...

Memphis
Reviewed 20 September 2016

When we arrived at the Ritz Carlton we were directed to the Club for check in as we were staying in a club suite. Our suite had welcome fruit and bottled water along with welcome notes from the Vienna hotel and the Boston Ritz where stayed in June. The living room had a window seat where my wife enjoyed reading...

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1Thank ElvisMem
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear ElvisMem, Thank you very much indeed for your wonderful review. We are really lucky to have such an excellent location that ensures a great experience for our guests. Glad to know you also got to enjoy our club lounge - Gwendolin and her team really excel at providing a veritable home away from home for our guests. I apologize...

Gaithersburg, Maryland
Reviewed 17 September 2016

This hotel is located in a great part of the city, walking distance to St. Stephen's cathedral and right on the Ringstrasse. It's also no more than a 5-minute walk to the Stadtpark subway stop, making it very convenient for those traveling to the airport or anywhere else. Our flight got in very early in the morning and we didn't...

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Helpful?
Thank Lee K
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear Lee, Many thanks for your lovely review. We are truly delighted that you enjoyed our convenient location and the anticipatory service by our ladies and gentlemen. So sorry to hear that you did not get the chance to fully enjoy our rooftop bar - it is a very popular place but we are usually trying to always have tables...

San Francisco, California, United States
Reviewed 16 September 2016

What's not to like about staying at the Ritz Carlton! Centrally located, amazing staff, great room. We stayed for four nights recently and had a great stay. The bed was very comfortable with great pillows. Everyone was incredibly helpful and friendly. Simon and Simon were a great help at the Concierge desk before and during our stay. We arranged for...

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Helpful?
Thank Dan R
ManagerRitzCarlton, General Manager at The Ritz-Carlton, Vienna, responded to this review

Dear Dan, We are so proud to read you had such a wonderful time and thank you for sharing your great experience at our hotel. It is so nice to know that you enjoyed your room and here especially the bed and pillows - we agree that they are really super comfortable and make for cosy nights and restful slumber....

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Staying in Inner City

Neighbourhood Profile
Inner City
In Vienna's best-known district, pedestrian boulevards Kärntner Strasse and Graben connect you with landmarks such as the Wiener Staatsoper (Vienna State Opera), Vienna’s iconic Stephansdom (St. Stephen’s Cathedral) and the vast compound of Hofburg, the Habsburgs’ former Imperial Palace. Peek down side streets such as Annagasse and Weihburggasse, and Graben’s Seilergasse and Habsburggasse, to get a feel for the centre. The Imperial Apartments and the refreshingly demystifying Sissi Museum are must-dos at Hofburg. Spacious squares such as Am Hof and Freyung often host beautiful seasonal and antiques markets.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Spa
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located next to Stadtpark directly on the famous Ring Boulevard, The Ritz-Carlton combines the charm of four historical buildings with stylish and modern interior design. The hotel’s Club Lounge remains unique in the city and is specifically designed for the luxury seeking traveler. Guests can rejuvenate at The Ritz-Carlton Spa, a luxury urban retreat that combines Austrian know-how and products with international spa expertise in order to create holistic, memorable spa experiences. The Ritz-Carlton Spa features six elegantly appointed treatment suits, a Health Club, Fitness area, sauna, steam bath and relaxation area in separated ladies and gentlemen areas and 60-ft. long indoor pool with underwater music. Atmosphere Rooftop Bar on the 8th floor became Vienna’s new hot-spot and has spectacular views over the city whilst Dstrikt Steakhouse offers the best selection of Austrian meats cooked on a “Josper” charcoal grill directly from farm-to-table. In Melounge Lobby Lounge you enjoy a rich breakfast during the mornings, an incomparable, modern interpreted afternoon tea "Tea & The City" during the afternoons and a delicious cheese plate from "Poehl am Naschmarkt" together with one of the best wines in the world. ... more   less 

Additional Information about The Ritz-Carlton, Vienna

Address: Schubertring 5-7 | 1010 Vienna, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Price Range: ₹ 18,970 - ₹ 35,729 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Vienna 5*
Number of rooms: 202
Reservation Options:
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Hotel Style:
#7 Spa Hotel in Vienna
#8 Business Hotel in Vienna
#13 Romantic Hotel in Vienna
#13 Family Hotel in Vienna
#16 Luxury Hotel in Vienna
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Vienna staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Vienna staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“eat in the Distrikt you wont be disapointed”
 of 5 bubbles JasonB1969, 20 Feb 2017 | Read review
“Ring view room are particularly nice. 2nd floor junior suites have 8/9 meters ceiling and you get a nice duplex.”
 of 5 bubbles 81RubenB, 20 Feb 2017 | Read review
“The higher floors would tend to be quieter, but there was very little difference between them.”
 of 5 bubbles buggzee, 17 Feb 2017 | Read review
“If you need it, ask for a room with good wifi access.”
 of 5 bubbles frankbN6011JC, 2 Jan 2017 | Read review
“Best location, quiet rooms”
 of 5 bubbles 881ristos, 30 Dec 2016 | Read review
5 of 5