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Hotel Mercure Wien Westbahnhof

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Traveller (396)
Room & Suite (169)
Dining (22)
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Overview
  • Excellent21%
  • Very good46%
  • Average22%
  • Poor8%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
Offers from Hotel Mercure Wien Westbahnhof
Special Offer: CHEAPEST ONLINE RATES!
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,092)
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All reviewstrain stationwelcome drinktea coffee making facilitiesconvenient locationexcellent locationthe main shopping streetminute walkeasy accesscentral viennabreakfast roomwiencitymariahilferstrassereachablestopsreceptionistkettle
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21 - 25 of 375 reviews
Reviewed 16 October 2017

It's a big slab of a place, with no charm, but its position, just a stone's throw from the West Station, is excellent. The room was adequate, with the twin beds that my friend and I had requested, and the bathroom was small, with a...More

Thank lynnekloot
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 17 October 2017

Dear lynnekloot, we are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based...More

Reviewed 14 October 2017

A very nice, modern well located hotel with comfortable rooms but as with most hotels bar prices are a bit high. The room card stopped working twice which meant trailing back to reception but nothing major. It took 1 hour 20 minutes to walk back...More

Thank Irene N
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 16 October 2017

Dear Irene N, Thank you for staying with us at Mercure Wien Westbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay...More

Reviewed 4 October 2017

I had originally booked this hotel for 5 nights, but we left after only one. Reason being that the room we were assigned was just not acceptable (especially for the price we were charged!!). It was a "junior suite" and cost more than a regular...More

Thank TeresaOntarioCanada
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 9 October 2017

Dear TeresaOntarioCanada, we very much appreciate your comments regarding your stay at the Mercure Wien Westbahnhof. Thank you for the positive assessment for the breakfast. But we regret that your experience with the room did not meet your expectations; please allow us to express our...More

Reviewed 3 October 2017

This is my 3rd time in this hotel in the last 5 years. it is almost the same with no added value or benefits. it is practical hotel , not fancy, rooms are too small but clean. Elevators are small & you have to wait...More

Thank Rafik A
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 9 October 2017

Dear Rafik A, Thank you very much for your loyalty and your 3rd visit and of course for taking the time to review your stay at Mercure Wien Westbahnhof. We are very pleased that you rated us good to best in almost all categories and...More

Reviewed 28 September 2017

I was shocked when I got into my single room. U cannot walk in it, it s ridiculously small, and the bed if u turn while sleeping u will fall off. I went down to rthe receptionist, she said this is the size of single...More

Thank Shaheer F
Response from MarkHuber, Manager at Hotel Mercure Wien WestbahnhofResponded 6 October 2017

Dear Shaheer F, I am very pleased that you took the time to review your visit with us at Mercure Wien Westbahnhof. Thank you for your positive review, the nice feedback regarding to the Team, and also for your critique and suggestions on improvement. We...More

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About
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GreenPartner
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Conference Facilities
Banquet Room
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Bar/Lounge
Spa
Details
Price range
US$ 78 - US$ 157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Vienna
#126 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 78 - US$ 157 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Best Value Hotel in Vienna
#126 Luxury Hotel in Vienna
Room types
Suites, Non-Smoking Rooms
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Traveller (396)
Room & Suite (169)
Dining (22)
Family and Play Areas (4)
Business Centre & Event Rooms (1)
Questions & Answers
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ALW125
30 May 2017|
AnswerShow all 5 answers
Response from MarkHuber | Property representative |
Dear ALW125, thank you for asking. There are hairdryers in the room and there is an ironing room on the second floor. Best regards, Mark Huber Rooms Division Manager
1
Vote
Jolie T
24 January 2017|
AnswerShow all 4 answers
Response from MarkHuber | Property representative |
Dear Jolie T, thank you for asking. We serve our buffett breakfast on weekdays from 6.30am untill10.30am, on week-ends from 6.30am untill 11.00am. Best regards, Mark Huber Rooms Division Manager
0
Votes
Parneet S
26 August 2016|
AnswerShow all 4 answers
Response from EmanSaad1 | Reviewed this property |
‫Hello there is only electric kettle‬
1
Vote
Google Translation
Room Tips
"I believe part of this large hotel has already been refurbished, we were obviously in the older section."
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"try to get room in the 1st part if you are looking for a view and for quieter room select the 2nd part."
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"Do not go to level 8 (no direct elevator, need stairs as well)"
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"Make sure of the size of the room, whether they have AC, SAFE in the rooms or not. Higher floor better"
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