We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hotel Mercure Wien Westbahnhof

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hotel Mercure Wien Westbahnhof
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow

934 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 324: English reviews
Start your review of Hotel Mercure Wien Westbahnhof
 Click to rate
Lahti, Finland
Reviewed 1 week ago

I spent one night in this comfortable hotel with good location. If you like Mercure hotel this is good alternative for you. I had very nice privileged room in upper floors. Room was not big but nicely equipped and perfect for me. Everything was clean and sleeping quality was excellent. Outside the hotel room all the staff was friendly and...

Review collected in partnership with Accorhotels.com
Thank OPP_lahti
Yokohama, Japan
Reviewed 2 weeks ago via mobile

とても良いホテルでした。レセプションの方もフレンドリーに対応して頂き、駅からも近いので観光も楽でした。 部屋も綺麗に保たれていて、朝食も美味しく満足でした。 I had 3 nights at this hotel. It was close to the Westbahnhof and it made us very easy to go to the center of the city. We had a grocery store, fastfood shops etc at the station, which was useful. The staffs were very nice, the room was always cleaned and the breakfast was good!

Thank Anna72913
About Hotel's Favourite Review
Reviewed 2 weeks ago

Nice hotel, comfortable and clean. Well positioned for shops, restaurants and public transport. Rooms have safety deposit boxes and tea/coffee making facilities. The blurb says it has a bar, but it doesn't and the breakfast is expensive. You can go into the centre, only 5 minutes away and buy breakfast at less than half the price. Our room was at...

Thank Katherine F
Cannes, France
Reviewed 2 weeks ago

This hotel is conveniently located but the amenities are closer to those of a 2* than those of a 4*: - the room was tiny - without air conditioning - the soap (or rather a combined soap/champoo !) was provided in plastic bottles, officially "for the planet", in reality to cut costs - breakfast was very bland for the price...

Thank Damien G
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Damien G, thank you for taking the time to tell us about your stay. I am sorry to hear that your time with us did not meet your expectations, but I am happy that all-in-all you had a good stay with us. Also I thank you for pointing out what could and should have been better. Please rest assured...

Reviewed 3 weeks ago via mobile

The hotel is located next to the Westbahnhof, and with a few steps you can reach not only the train station but the U-Bahn station as well - it is really easy to explore the city (and its main attractions) from here. The rooms are nice and clean, the bed is very comfortable! The painting of the walls in some...

Thank Vanessza E
MarkHuber, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Vanessza E, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,...

Reviewed 4 weeks ago via mobile

The hotel is just accross the road from Westbahnhof station. So quite easy to find. If you are coming from the airport there are many options. The airport bus stops outside the station and takes around 50 minutes with a cost of €8. So takes a lot longer and is more expensive than the train. If you prefer the train,...

1Thank 92,002
New Delhi, India
Reviewed 4 February 2017

Very good facilities, nice location and well connected. Cooperative and very well behaved staff. We enjoyed our trip and the hotel made us to felt home. I will recommend this hotel for a very comfortable stay in Vienna

Review collected in partnership with Accorhotels.com
Thank govindpsharma
Wickersley, United Kingdom
Reviewed 3 February 2017 via mobile

Booked with Fleetway Travel and found the 3 night break excellent value. We were upgraded to a superior room and were allowed to check in early. Comfortable bed and good bathroom. The first 2 mornings breakfast was very relaxed, but on the third morning it was extremely busy and we had to wait for a free table. The restaurant did...

1Thank ggwood1950
São Carlos,SP
Reviewed 2 February 2017

This hotel is located beside Wien Westbanhof station, so reaching it is really easy. It can be reached from the airport with the airport bus ta goes to Europlatz at 8 euros per person, or from any station. The hotel's staff is really helpful, rooms are clean, breakfast is amazing, beds are comfortable and the room size is enough to...

Thank Buba3
Warsaw, Poland
Reviewed 19 January 2017

First of all, it took ages to check in, with just two people working at the reception desk. I got a room facing a very busy street, with a window, which frame was damaged, so it could not seal the sounds off. I asked for another room and finally got it in the other part of the hotel building, which...

Thank TheButterflyEffect75
Benjamin K, Manager at Hotel Mercure Wien Westbahnhof, responded to this review

Dear Mr. TheButterflyEffect75, Thank you for taking the time to review on your stay at Mercure Wien Westbahnhof. What you describe does not reflect the quality of service we stand for and what you may well expect from us. Please rest assured that we will use your comment to address the described together with our department heads and teams so...

382 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (335)
Room/Suite (72)
Hotel & Grounds (56)
Bathroom (37)
Business Centre/Function Rooms (1)
Dining (8)
View from Room (23)
Family/Play Areas (4)
Other (134)

Management photos: Courtesy of the property manager

All Management Photos (47)
Room/Suite (16)
Dining (5)
Hotel & Grounds (4)
Other (22)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Vienna hotels
IntercityHotel Vienna
IntercityHotel Vienna
#156 of 367 in Vienna
565 reviews
Hotel ibis Wien Mariahilf
Show Prices
Show Prices
Show Prices
Mercure Wien City
Mercure Wien City
#140 of 367 in Vienna
933 reviews
Fleming's Hotel Wien-Westbahnhof
Leonardo Hotel Vienna
Leonardo Hotel Vienna
#161 of 367 in Vienna
1,002 reviews
Show Prices
Show Prices
Show Prices


  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Hotel Vienna Mercure Westbahnhof is situated next to the train station City West, in an impressive location near Mariahilfer Strasse with a fantastic range of shops to choose from. It is also close to Wiener Stadthalle, a venue for international artists, just around the corner from Vienna's top musical stage - Raimund Theater. The Naschmarkt, Schonbrunn Palace, Art History Museum, the new Stadtsaal Theater and Vienna's historical old town are easy to visit by metro and tram. The hotel has 252 rooms as well as a restaurant and "M Fifteen" bar. It offers 5 meeting rooms, which can be connected for a total area of 2799 sq. Ft. (260 M²). We offer space for up to 200 people, whether for business or pleasure. ... more   less 

Additional Information about Hotel Mercure Wien Westbahnhof

Address: Felberstrasse 4, Vienna 1150, Austria
Region: Austria > Vienna Region > Vienna
Price Range: ₹ 4,309 - ₹ 9,607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Mercure Wien Westbahnhof 4*
Number of rooms: 252
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Priceline, ACCOR, Agoda, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Hotel Mercure Wien Westbahnhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Wien Westbahnhof
Mercure Hotel Vienna
Hotel Style:
#112 Luxury Hotel in Vienna
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hotel Mercure Wien Westbahnhof staff and other travellers.
9 questions
Ask a question

See all questions (9)

Questions? Get answers from Hotel Mercure Wien Westbahnhof staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It was very noisy at the front of the hotel, it looks like a quiet street, but traffic woke us early every morning.”
 of 5 bubbles katherinef964, 9 Mar 2017 | Read review
“High floor room...”
 of 5 bubbles BambangS, 5 Jan 2017 | Read review
“Higher the better”
 of 5 bubbles GGBIRA, 30 Dec 2016 | Read review
“choose superior room facing the street”
 of 5 bubbles outlaws_2000, 16 Dec 2016 | Read review
“Rooms at the back are quieter”
 of 5 bubbles Pigsfoot, 11 Nov 2016 | Read review
5 of 5