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All reviews elizabeth suite opus restaurant former palace butler service beautiful hotel piano bar grand staircase felt like royalty luxury collection torte old world marble bathroom opera house luxury hotel deluxe room viennese style an upgrade
This was a big birthday disappointment! My mom purchased two vouchers here, under the conditions that I am vegan. Food was uneatable and I am truly disappointed that they have lied to her. It's crazy that a five star hotel cannot cater for vegans.More
1 Thank MonicaM3000
Response from DanielaStoppel, Public Relations Manager at Hotel Imperial, a Luxury Collection Hotel, ViennaResponded 6 days ago
thank you for your and your mother's visit to our Advent brunch on Sunday.
We are grateful for every comment we receive from our clients. Only through your remarks we can see where we are and above all where we can improve, so...More
I am a classical musician, and this was my first trip to Vienna. We crammed in all the music and culture we possibly could in 6 days, and the cornerstone of it all was this fabulous hotel located conveniently near many of the big concert...More
Went to Vienna for 4 days a Friday to a Monday. As soon as we walked into this hotel the decor was outstanding and breathe taking. The rooms are astonishing clean and immaculate. The bed was so comfortable I didn't want to get out of...More
Vienna is truely a wonderful city and the Imperial is magnificent. Loved every part of this stay. The hotel is wonderful and furnished so well. We chose a junior suit and certainly wasn't disappointed. It makes a difference having so much room.
Needs a major update to compete in the 5* / Palace category. Living off its past glory reputation. These days there are much better hotels in Vienna.
Service is not friendly, Deco attention to detail is lacking, Flower arrangements in lobby are better in any...More
Thank k k
Response from DanielaStoppel, Public Relations Manager at Hotel Imperial, a Luxury Collection Hotel, ViennaResponded 1 week ago
Dear k k,
Thank you for your valued visit and feedback.
We are grateful for every comment we receive from our guests and therefore would very much appreciate if you could share with us in further detail what led to your dissatisfaction.
As it is...More
Response from Deborah L | Reviewed this property |
It’s easy to taxi but you might want to consider contacting the hotel before by email to arrange for a hotel Mercedes pick up. The price is about the same as a taxi, very reasonable, and you will receive excellent service... More
It’s easy to taxi but you might want to consider contacting the hotel before by email to arrange for a hotel Mercedes pick up. The price is about the same as a taxi, very reasonable, and you will receive excellent service with your luggage and help with check-in at the hotel.