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Paid £ 900 for two nights for a standard Double Room, so I expected a lot. I was not disappointed, friendly and helpful staff, decent Restaurant, good Breakfast, so since everything was very much what I was expecting, I would like to elaborate on the...More
Thank Hugo W
Response from SheratonSalzburg, General Manager at Sheraton Grand SalzburgResponded yesterday
Dear "Hugo W",
thanks for your Feedback. I am glad to read that you were in general satisfied with our staff and your Restaurant experience. Tea making facilities can be requested on demand but is not a standard. Coffee is served in our restaurants. I...More
Staff were great, breakfast was good. Be sure to ask for a newly renovated room as it makes a big difference, as the non renovated areas are showing their age. Location is good as walkable to the key sights but away from the often crowded...More
2 Thank NGG-22
Response from SheratonSalzburg, General Manager at Sheraton Grand SalzburgResponded 2 weeks ago
thank you very much for staying with us and taking the time to write a review on Tripadvisor. We appreciate your positive words about the Sheraton Grand Salzburg very much. I am glad you had a pleasant stay and that you were satisfied...More
First let me start off by saying, this hotel was way overpriced! We spent four nights at the Ritz in Vienna for a fraction of what we paid here. This hotel was incredibly dated from the decor, to the phones, to the bathroom. In addition,...More
Response from SheratonSalzburg, Front Office Manager at Sheraton Grand SalzburgResponded 3 days ago
thank you very much for your feedback.
I am really sorry to hear that you were not satisfied with your stay with us and that we could not meet your high expectations.
We are doing renovations on the different floors nearly every year...More
We did not want to be in the hustle of center Salzburg (across the river), and this Sheraton has the perfect location in being next door to the Mirabell Gardens (featured in the “Do Re Mi” song of Sound of Music) as well as one...More
My family and I nice stay at the Sheraton Grand Salzburg. While the hotel appears to be an old Property it’s still “Grand”. The staff was friendly, helpful and accommodating. Location is great !
What was really good was the SPG Lounge. I have used...More
As far as I know, the rooms on the "club floor" have not been renovated in recent times. However, having club privileges can be extended to any room in the hotel. So, I guess I would request A room that is newly renovated... More
As far as I know, the rooms on the "club floor" have not been renovated in recent times. However, having club privileges can be extended to any room in the hotel. So, I guess I would request A room that is newly renovated making sure that you have the same privileges as any club floor room. When we stayed, we had a newly renovated room higher up near the club lounge and it was excellent. Also, it was away from the noise of the construction zone next-door to the hotel.