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Hotel Spa Termes SERHS Carlemany

TripAdvisorUS$ 68*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 121*
US$ 68*
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US$ 70*
US$ 70*
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Hotel Spa Termes SERHS Carlemany
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224 Reviews from our TripAdvisor Community

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Showing 19: English reviews
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Athens, Greece
Reviewed 1 week ago

Good customer service Good location - 20 minute walk from the central bus station Spacious neat tidy room Comfy bed and pillows Nice spa, jacuzzi, turkish bath and steam shower Good price Happy! I highly recommend!

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Helpful?
Thank gogoc389
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, thank you for choosing us and for sharing your experience. We are glad to read that you enjoyed your stay, the great location of the hotel, and the services of it such as the spa, jacuzzy or the turkish baths. We hope to welcome you back soon. Best regards, María Pérez - Guest Relations Department

Reviewed 14 March 2017 via mobile

Very nice service, although lacks or gets lost in small details...for example the quality of bread or variety of some foods being served on breakfast buffet. I believe is expensive for the kind of services and the quality of rooms (small and way too hot: not being able to regulate the heating system). I know comparisons shouldn't be made but...

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Helpful?
Thank pilar53col
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear, Pilar. We appreciate you taking the time to provide us with a feedback. We are sorry to read that we didn't meet your expectations. We take into account all your comments in order to improve. Regarding the heating system, we would like to specify that as we are located in a historical building, it is a central system. We...

Prague, Czech Republic
Reviewed 9 March 2017

Very nice and helful staff, good Location:5 minutes from the center of Andorra, free transfer to mountain, very good Spa with sauna and jacuzzi, good wifi connection. We were lucky and got amazing room for 4 people with 2 floors:) DefinitelyI highly recomend this hotel for ski season. Great value!

Review collected in partnership with this hotel
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Helpful?
Thank Aksana T
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear, Aksana. Thank you for your time and for your comments. We are very happy to read that you enjoyed all the services that the Hotel-Spa Termes SERHS Carlemany offers to our guests and that you liked our Duplex room. Finally, thank you very much for recommending us. We hope we have the chance to meet you soon in our...

Cambridge, United Kingdom
Reviewed 27 February 2017

Could not use spa facilities as they were not open early enough in the morning nor late enough in the evening. The decoration is old and dated. The car park costs 13€ but you are not tools that when it is offered to you.

Review collected in partnership with this hotel
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Helpful?
Thank victor659
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear, Victor. Thank you for reviewing us. We will take into account your comments in order to improve. At the same time, I am glad to inform you that the hotel is going to be refurbished very soon. It would be a pleasure to welcome you again soon. All the best, Laura Guest Relations Department

Barcelona, Spain
Reviewed 4 February 2017

We booked a deal which included breakfast and ski passes for 2 people on official website. It was a good value for money. The hotel is not big and crowded. It has its own spa area. It includes a jacuzzi, a steam room and a sauna. You can have a massage for an extra cost. There is an outside parking...

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Helpful?
Thank Evgeniya_ef
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, It has been very kind of you, that you took the time to let us know about your amazing experience. We are very happy to see that you appreciate our work and facilities, regarding the parking, amentities in the room and wellness zone area. The SERHS Carlemany is a unique thermal spring water spa hotel in Andorra, with...

Sydney, Australia
Reviewed 24 December 2016 via mobile

Located just up the road from all the shops it is also near the northern exit of town. This way you can walk to the shops but you don't have to sit in traffic when you come back from skiing. The rooms are small (with a large bathroom) but functional and clean. The SPA is basic but enough to relax...

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Helpful?
Thank Petoner
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear Petoner, Thank you very much for taking the time to to share this review with other travellers. We would like to thank you for choosing the Spa Termes SERHS Carlemany for your stay in Andorra. We are glad to know you enjoyed the experience with us. We will be very pleased to welcome you back to the Hotel Spa...

Stuttgart, Germany
Reviewed 9 October 2016

Nice hotel located just outside the shopping street in Escaldes. 5-10 minutes walking to the shopping area. Rooms are very small, hardly space left for the luggage. The air conditioning does not work reliably, there is always some smell in the room. Rooms are nicely decorated and they come with a special charme of the good old times. Hotel comes...

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Helpful?
Thank weltenbummler07
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, Thank you very much for your stay at the Hotel SERHS Carlemany en Andorra and for taking the time to share your opinion and impressions with fellow travelers on TripAdvisor. We are most thankful for constructive reviews as they allow us to enhance our understanding of our guests' needs and wants. Also, we would like to comment that...

Valencia, Spain
Reviewed 28 September 2016

nice hotel, good location,large rooms helpful staff. I was travelling in the off season and got a really good deal. The spa is nice but closes early at 8.pm a kettle and some tea in the room would be a good idea but overall I had a pleasant stay here

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Helpful?
Thank gordondee2015
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, The Termes SERHS Carlemany spa hotel team wishes to thank you for choosing us for your last stay in Andorra and for taking time to share your comments about your experience. We are happy to know that the experience was satisfactory. We will take note of all your impressions to try to give our guests the best quality...

Reviewed 10 September 2016

Only an over night stay. The room and bathroom were good, as was the service and breakfast. Hotel booked for the spa. Didn't use the sauna, but the steam room was excellent, but I thought the jacuzzi was on the cool side? The spa treatment I wanted was not available, I was looking forward to, so was disappointed! Close enough...

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Helpful?
Thank J7782PP
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear guest, Thank you so much for sharing your experience with us. We are glad to read you had a nice experience at the hotel Spa Termes SERHS Carlemany hotel. At the same time, we are deeply sorry that you couldn't get the treatment you were looking forward. In our website you can have a look to our offer and...

Reviewed 24 August 2016 via mobile

Nice place. Not very modern but clean and cozy. It offers wet and dry sauna and a jacuzzi. Massage is extra. It's very close to the city center, shopping and restaurants area but still far enough so the noise doesn't disturb you.

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Helpful?
Thank Petru-Rares B
SERHSHotels, Director de Relaciones con Clientes at Hotel Spa Termes SERHS Carlemany, responded to this review

Dear, guest. We would like to thank you for choosing the Spa Termes SERHS Carlemany for your stay in Andorra. We are glad to know you enjoyed the experience with us. We are also glad to inform that we offer special packages that include the accommodation and one of our thai and local massage. Finally, we would likte to thank...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Pool
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Concierge
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Hotel Spa Termes SERHS Carlemany

Address: 4 Avinguda Carlemany, Escaldes-Engordany AD700, Andorra
Region: Andorra > Escaldes-Engordany Parish > Escaldes-Engordany
Price Range: ₹ 3,361 - ₹ 8,080 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Spa Termes SERHS Carlemany 4*
Number of rooms: 33
Reservation Options:
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Also Known As:
Hotel Spa Termes SERHS Carlemany Andorra/Escaldes-Engordany
Hotel Style:
#1 Family Hotel in Escaldes-Engordany
#4 Luxury Hotel in Escaldes-Engordany
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Spa Termes SERHS Carlemany staff and other travellers.
5 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms to the front come with noise from the street, better choose the river side. Permanent "noise" from the river also with windows closed.”
weltenbummler07, 8 Oct 2016 | Read review
“Get a room on the river side”
TravelBugDW, 28 Jan 2015 | Read review
2 of 2
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US$ 68* /night
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Prices are for 1 room, 2 adults
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