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There are loads of hotels to choose from in Andorra. This is one is good because of the location, proximity to shopping and Caldea and parking. The best thing about this place is when you have any problem. The staff is all local and genuinely...More
Overall, a very disappointing experience. The rooms are dated, the staff are unhelpful and service is lacking. The hotel charges extra to use the swimming pool and sauna (even if you are a paid guest), they offer complimentary snacks and beverages which were often not...More
We did absolutely not like this hotel. Lucky enough we paid only 50 euro/night! Why disappointed?
Do you want added a bed for the kid, of course it cost extra. But here the extra depends on how much you paid for the room: the less...More
Response from Patricia Vieite... V, Director General at Golden Tulip Andorra Fenix HotelResponded 30 May 2018
I´m very sorry to know that your past experience with us has been so negative.
Our main goal is to improve every day, our guests are a key part of this process, so that each and every one of the comments we do...More
nice hotel, very close to Caldea that needs refurbishment
The free coffee/tea + cake facility on the lobby has excellent coffee and is nice facility
Patricia was excellent in check in me in and a friendly person
The Chef at Breakfast was incredibly...More
Response from Patricia Vieite... V, Director General at Golden Tulip Andorra Fenix HotelResponded 29 May 2018
I am very glad to read your positive remarks regarding our services. We really appreciate them! We share your comments with all our staff!
All opinions are important for us because it makes us to improve our service taking in consideration our guests...More
Second time we with my husband booked this hotel and again were happy to stay here. It was like the coming back home, we knew almost everything around, advised us by the staff in 2015 Don Denis Restaurant, Italian Gelateria, which are less than 200...More
Response from Patricia Vieite... V, Director General at Golden Tulip Andorra Fenix HotelResponded 1 March 2018
We would like to thank you for choosing Golden Tulip Fenix Hotel for your stay in Andorra as well as for reflecting in Tripadvisor your feelings around your experience as our guest.
We really feel honored by your valuable words about our cozy...More