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Novotel Andorra

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Novotel Andorra
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552 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Reviewed 8 September 2016 via mobile

On a whole the hotel was ok but didn't feel Like a 4 star at all, the online pics show a pool which is actually at the next door mecure, on wondering around there we kind of wish we had stayed there as it was more 4 star standard! Our room was very dated and with the sofa bed up...

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Helpful?
Thank Amy R
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Amy; We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Jersey, United Kingdom
Reviewed 3 September 2016

This is a nice hotel situated in the town close to great shopping streets and Caldea the pool and spar centre. The one thing about the hotel website is it advertised a pool and spar but it is actually in the hotel next door.

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Helpful?
Thank tmaloret
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear tmaloret; First of all, I would like to thank you for posting a comment for our Novotel Andorra and thank you for the time you spent here. We are glad to read that your stay with us was a great experience. The finest compliment we could ever receive from one of our guests is when they recommend us to...

Costa da Caparica, Portugal
Reviewed 23 August 2016

Very well located - a good hotel for visiting Andorra and surroundings. Good quality / price ratio, but in need of refurbishment. Friendly staff. To go to the indoor pool has to leave and enter the hotel side.

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Helpful?
Thank josecU150WH
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear josecV150WH; It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the team as a motivation to keep up our work. Thank you very much...

A TripAdvisor Member
1 review
Reviewed 18 August 2016 via mobile

The wife on the 6th floor is poor , weak and it is impossible to navigate. The parking is small, they always offer you a very small parking area when you hardly can open the doors of your car. The staff is not very helpful. The room is ok and the food is good. Ana

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Thank A TripAdvisor Member
Berlin, Deutschland
Reviewed 3 August 2016

I stayed at Novotel Andorra for 2 nights in July 2016 as part of a long bicycle trip. Because of all the cycling, I go to sleep quite early. Around 21:30 I was woken up by an incredibly loud concert on the square outside my room - it really was breathtakingly loud. I went to reception to ask to be...

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Helpful?
Thank sglennon
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear sglennon; Thank you for sharing with us your opinion. During the dates of your stay, just in front of the hotel, had located the Cirque du Soleil. Normally, our hotel is rated by our guests as downtown and at the same time quiet, but exceptionally during the month of July, due to the show of the Cirque du Soleil,...

Leeds, United Kingdom
Reviewed 13 July 2016

Very old hotel, especially bathroom area.Old tiles. Avoid car park area as it broke down during our stay and we couldn't use the car. The furniture in the room was old, the carpet are 30+yeard old., the lift quite scary and extremely slow

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Helpful?
Thank m0nikaz342
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Thank you for taking the time to tell us about your experience at the Hotel Novotel Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Sincerely,

Winchester, United Kingdom
Reviewed 24 June 2016

Stayed one night whilst on a motorcycle tour. We were charged 30 euros to park our 3 motorcycles in the hotel underground park. When I took this up with reception and explained that the machines did not fill one car parking space that is charged at 20 euros for a car I was told that it was non negotiable. Four...

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Helpful?
Thank Phillip C
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Phillip C; We regret that your stay has not been entirely pleasant as we'd like because of the incident of the parking and restaurant. Really, in our parking, the price of the service to park motorcycles, is for vehicle and not for parking place. In relation to the breakfast, our rates of restaurant already are created in agreement to...

Launceston, Australia
Reviewed 14 May 2016 via mobile

Very friendly staff on check-in, average rooms, small bathrooms, no cooling so you have to sleep with window open and listen to traffic noise. Great location right on the doorstep of the shopping district which is the only reason we stayed here. Good breakfast the next day and free use of pool/gym facilities at Mercury Hotel next door!

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Helpful?
Thank Patrick B
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear Patrick; We regret that your stay has not been entirely pleasant as we'd like because of the incident of the noise but at the same time, we are glad because overall the hotel, has met your expectations. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

Barcelona, Spain
Reviewed 14 February 2016 via mobile

As always this is a good choice in Andorra. This is already my fourth visit and this time I got a very nice room on the corner of the hotel, it was slightly bigger than previous rooms and it was not too noisy (still the hotel could improve in soundproofing). Now they are providing in room free water, coffee and...

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Helpful?
Thank J0nathanGarcia
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear J0nathan Garcia; Thank you very much for your kindly opinion. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the team as a motivation...

Frankfurt
Reviewed 30 November 2015

This hotel is located pretty centrally, about a three-minute walk from the bus station and another few minutes' walk to the main shopping street. Everything was pretty normal here, i.e. nothing stood out in any sense. Staff seemed nice enough. The gym, located in the Mercure hotel (same chain) across the street, was adequate but not great. I noticed but...

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Helpful?
Thank dhbar1
Prestigi H, Departamento comercial at Novotel Andorra, responded to this review

Dear client; Thank you very much for your nice comment. Your feedback encourages us to keep working every day to get to meet the expectations of all customers. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Concierge
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
The Novotel Andorra is located in the centre of Andorra la Vella. The hotel offers 102 rooms including two rooms with facilities for guests with limited mobility and 18 non smoking rooms. Enjoy a wide variety of different cooking styles in our restaurants and a different ambience in each of our three bars. With a spa centre, gym and swimming pool, this 3 star hotel welcomes you for a weekend or short break in Andorra with your partner or family. Undercover parking for your convenience. ... more   less 

Additional Information about Novotel Andorra

Address: 011 Prat de la Creu s/n, Andorra la Vella AD500, Andorra
Region: Andorra > Andorra la Vella Parish > Andorra la Vella
Price Range: ₹ 6,972 - ₹ 17,212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Andorra 4*
Number of rooms: 102
Reservation Options:
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Also Known As:
Novotel Andorra La Vella
Andorra La Vella Novotel
Novotel Andorra Andorra La Vella
Hotel Style:
#8 Luxury Hotel in Andorra la Vella
#8 Family Hotel in Andorra la Vella
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Questions & Answers

Here's what travellers have asked, with answers from Novotel Andorra staff and other travellers.
3 questions
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Questions? Get answers from Novotel Andorra staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“331 brilliant”
 of 5 bubbles MaryS513, 20 Jun 2015 | Read review
“Away from elevator above 3rd floor or you'll get significant street light issues”
 of 5 bubbles Forca_Barca, 30 Dec 2014 | Read review
“Rooms on inside are more quiet and still have a great mountain view.”
 of 5 bubbles Marc66, 19 Apr 2013 | Read review
“There is no road noise from a Room on the hotel front.”
 of 5 bubbles AnnieCat60, 1 Feb 2013 | Read review
“Prefer rooms at front because you got river and mountain view.”
  • River in front of Novotel Andorra
 of 5 bubbles UTor, 5 Jan 2013 | Read review
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