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Mercure Grand Hotel Alfa Luxembourg

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Mercure Grand Hotel Alfa Luxembourg
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823 Reviews from our TripAdvisor Community

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There are newer reviews for Mercure Grand Hotel Alfa Luxembourg
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Showing 459: English reviews
Italy
Reviewed 5 June 2014

I spent there 3 night during the weekend. Good rooms, no noise, very clean, big toilette and delicious breakfast. I hate one thing: the chambermaids come into the rooms freely, also in my presence. I hate it!

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Helpful?
1Thank Gattoreste
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. As we are most concerned with the satisfaction of our guests, your feedback is a great value to us. Concerning the housekeeping service, be sure that our manger has taken appropriate measures over this matter to ensure it does not...

Carrick-on-Shannon, Ireland
Reviewed 2 June 2014

We thought this hotel was fine -- great location across from the Central Gare (bus/train station). Meals were overpriced, however, with buffet breakfast at 20 euro per person, and two small bottles of still water from the minibar were 7.60 euro. We had a room with a small balcony on the 4th floor facing the Gare which was fine during...

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Helpful?
Thank MCD61049
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Good afternoon, Thank you for taking the time to tell Tripadvisor travelers and us about your recent trip and also for choosing the Mercure Alfa Luxembourg Centre Gare. As we are most concerned with the satisfaction of our guests, your feedback is of great value to us. It is with regret, we note that your stay did not give you...

San Francisco, California
Reviewed 1 June 2014

We stayed here for four nights and although it was pleasant enough, if I ever visit Luxembourg again, I will definitely check out other options. The hotel seemed long overdue for some TLC. Our room was clean but the carpet was a bit stained and the sheets (bottom sheet and duvet cover) had holes in them. The bed itself was...

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Helpful?
1Thank Sarah L
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. As your satisfaction is our goal, every day all staff strives to give the best of them to reach it and your feedback is the basis of our work. I take the...

Rickmansworth, United Kingdom
Reviewed 28 May 2014

This hotel is well situated for the railway station, in the Gare Quartier of Luxembourg, which is a slightly bohemian district of the city to the south of the centre. It is part of the Mercure chain, but having previously stayed in other Mercures, I was a little disappointed by this one. The room was of good size with perfectly...

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Helpful?
Thank cmasb
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, We would like to thank you for choosing the Mercure Alfa Luxembourg Centre Gare as your accommodation during your recent trip, and we sincerely appreciate you taking the time to give us your opinion. It is with sincere regret that we note your dissatisfaction with our service and facilities. Our goal is to improve ourselves every day and...

London
Reviewed 28 May 2014 via mobile

The room was terrible with very badly stained carpets that looked like they had had a flood happen. Shower had nowhere to put any products so kept having to reach down to the floor. Towels thin and worn out. Breakfast was very poor. Priced significantly at over €200 per night was very expensive. However, location for the train station was...

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Helpful?
Thank PatchesLondon
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with regret, we note that your stay did not give you entire satisfaction. Be sure that your feedback is really helpful for us, as it gives the basis of our...

Peterborough, United Kingdom
Reviewed 28 May 2014

As part of a group tour we stayed here. 4 star? Hmmm...stained/faded carpets in the corridors and in the rooms was off putting but apart from that everything else was good. Very close to the rail station. I had a room at the back but others in the group were pleased at how quiet the rooms were.

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Helpful?
Thank HJJ12
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It is with regret, we note that your stay did not give you entire satisfaction. Regarding the room, I just want...

Reviewed 27 May 2014

I stayed at the Mercure while working in Luxembourg and it was a great experience. The general manager was cordial, polite, and efficient. The staff always greeted me with a smile upon entering the premises. The beds were comfortable, the rooms were modern and spacious. The location was perfect as being across from both the train and bus station. The...

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Helpful?
Thank Evan F
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, I would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. It is with a nice pleasure that we discovered your feedback. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every...

Nailsea, United Kingdom
Reviewed 21 May 2014

Hotel and people fine BUT why don't they tell you when you book that there is nowhere to park or unload and finding it on Sat Nav was hopeless If you don't have a car or luggage you will be fine and enjoy the hotel

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank theerl
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, May I begin by thanking you for your review of the Mercure Alfa Luxembourg Centre Gare on TripAdvisor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It is with regret, we note that your stay did not give you entire satisfaction. Regarding the parking, I am pleased...

Beith, United Kingdom
Reviewed 21 May 2014

Review collected in partnership with Accorhotels.com
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1Thank Eileen G
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Plymouth, Devon
Reviewed 13 May 2014

A previous reviewer suggests this Mercure is 'good but tired'. Yes, it is. However, there are positive facets that may be outweigh the tired dimension. At check-in, Laura kindly allocated me to a large bedroom facing the buildings at the back of the hotel and, therefore, any noise for the station square was avoided. All the staff on Reception were...

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Helpful?
Thank plymouth
NOVOWILLEM, Sales Team Mercure Alfa at Mercure Grand Hotel Alfa Luxembourg, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to write a review of the Mercure Alfa Luxembourg Centre Gare, on Tripadvisor. We discovered your feedback with pleasure and your kind words have been passed on to our reception team, and especially Laura. Concerning the rooms, as you have probably seen it, we are...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located opposite the railway station, in the heart of the business and shopping district and close to the historic town centre, with the European institutions nearby. 141 airconditioned rooms with bathtub and shower, telephone, modem, televison and minibar.The hotel also features a restaurant and meeting rooms. Pay WiFi Internet is available throughout the hotel. ... more   less 

Additional Information about Mercure Grand Hotel Alfa Luxembourg

Address: 16 Place de la Gare, Luxembourg City 1616, Luxembourg
Region: Luxembourg > Luxembourg District > Luxembourg City
Price Range: ₹ 5,271 - ₹ 14,958 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Hotel Alfa Luxembourg 4*
Number of rooms: 141
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and ACCOR so you can book your Mercure Grand Hotel Alfa Luxembourg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Luxembourg City
Accor Luxembourg City
Mercure Grand Hotel Alfa Luxembourg Luxembourg City
Hotel Style:
#9 Green Hotel in Luxembourg City
#16 Luxury Hotel in Luxembourg City
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Hotel Alfa Luxembourg staff and other travellers.
5 questions
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over a year ago

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Questions? Get answers from Mercure Grand Hotel Alfa Luxembourg staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed in a room with front view railway station, so far wrong lighting switching ruined the experience, make sure about the switching”
 of 5 bubbles QuietBrazilian, 29 Jan 2017 | Read review
“city view rooms”
 of 5 bubbles kiltmaker2, 16 Jan 2017 | Read review
“During our stay the room on the 3rd floor was not yet remodelled.”
 of 5 bubbles 202arjens, 7 Jan 2017 | Read review
“Choose a room on a higher floor”
 of 5 bubbles petermathewscmg, 15 Dec 2016 | Read review
“Room on front overlooking the station has the better view”
 of 5 bubbles MartinL660, 3 Dec 2016 | Read review
5 of 5