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Best Western Hotel Carlton

Traveller (86)
Room & Suite (31)
Dining (24)
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Kaisaniemenkatu 3, Helsinki 00100 Finland See on map
Name/address in local language
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Room Service
Family Rooms
3 Star accommodation
30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Free Cancellation
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Reviews (241)
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All reviewsno elevatorrailway stationgreat locationrestaurant downstairsfirst floorthe ground floorquiet roomporridgesingle roomwould stay againhotel rooms areopen the windowcentral hotelon footsmall hoteltram stopairport
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1 - 5 of 131 reviews
Reviewed 2 days ago via mobile

Whilst this Hotel has a superb location right next to the Central Station, Senate Square, Cathedral area and Market Square with a friendly Reception and Breakfast staff. It is over very over priced and I agree with a lot of other reviews that it is...More

Thank John S
Reviewed 6 days ago

After the reservation on Booking.com (condtotions were "free cancellation+payment on arrival") the hotel immediately tried to charge my credit card. Thank God there wasn't enough money on my card account (yes I did it purposely) so the hotel failed in it. I immediately canceled my...More

Thank marin_milchev
Response from Markku L, Johtaja at Best Western Hotel CarltonResponded 4 days ago

Dear marin_milchev, Thank you for your Tripadvisor review. Please note that we don't charge free cancellation reservations in advance as we are only making a credit card authorization for one night rate in order to guarantee the reservation. Additionally, guests can pay these reservations upon...More

Reviewed 2 weeks ago

A little run down rooms, but quiet despite facing a busy street. Extremely comfy beds and pillows.Carpeting made it a little stuffy. Helpful staff. Bring all your hygiene products with you because the hotel doesn't offer any, just the basic overall body wash in a...More

Review collected in partnership with Best Western
Thank chrisebehrens
Reviewed 4 weeks ago

Too expensive for the level of the hotel. Rooms and bathrooms needs a complete renovation, as well as the restaurant of the hotel; Beds are good which is what is the most important but not only for 188 euros a night! I would recommend to...More

Review collected in partnership with Best Western
Thank 907bernardt
Reviewed 5 August 2018

Being close to the railway station was the only plus. The hotel does not even have a Best Western sign over the door. The lobby is a shabby bar. All rooms are on the 2nd floor, most facing the street. There is no AC so...More

Thank Doreen O
View more reviews
Best Western Hotel Carlton has an excellent location in the very heart of Helsinki. Superb shopping and sightseeing possibilities, museums, wonderful restaurants, urban nightlife and a casino are all ...More within a short walking distance. On-site you will find our lively coffee shop and Lost In Helsinki restaurant. Whether travelling for business or pleasure, Best Western Hotel Carlton is the perfect choice for you to spend your nights in comfort and security! Our friendly staff is always happy to help you with any request you may have. Less
Hotel class
Hotel Amenities
Free High Speed Internet (WiFi)
Room Service
Breakfast included
Air Conditioning
Laundry Service
Non-Smoking Hotel
Free Parking
Fitness Centre with Gym / Workout Room
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Room types
Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenLeaders Silver level
GreenLeaders Silver level
Hotel Style
Room types
Non-Smoking Rooms, Family Rooms
Number of rooms
Price range
US$ 131 - US$ 225 (Based on Average Rates for a Standard Room)
Finland > Uusimaa > Helsinki > Vironniemi
Traveller (86)
Room & Suite (31)
Dining (24)
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Questions & Answers
Ask a question
10 March 2017|
AnswerShow all 2 answers
Response from vichelly | Reviewed this property |
Kit K
11 May 2016|
AnswerShow all 4 answers
Response from Markku L | Property representative |
Dear Kit K, I'm sorry for the late reply. We operate a 24 hour reception and therefore you don't need to worry about the late check-in. Kind regards, Markku L Hotel Manager
Google Translation
Room Tips
"If you must stay here, ask for a rear facing room in advance. There are a few."
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"higher floors back-facing are quieter"
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"ask for a room situated to the backyard and not to the noisy street"
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"Choose a room on the street side rather than inside where there might be no windows."
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