We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Acapulco Resort & Convention & SPA

1,893 reviews
Save
Traveller (1246)
Pool & Beach (244)
Room & Suite (131)
Overview
  • Excellent36%
  • Very good33%
  • Average17%
  • Poor8%
  • Terrible6%
Travellers talk about
“pine court”(88 reviews)
“water slides”(60 reviews)
“animation team”(36 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,893)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
746 results
Traveller rating
250
262
121
68
45
Traveller type
Time of year
LanguageEnglish
More languages
250
262
121
68
45
Show reviews that mention
All reviewspine courtwater slidesanimation teamluna parkbeach towelshalf boardnorth cyprusgreat resortnice beachinfinity poolmeal timesbeach barfamily holidaygreat holidaylarge hotelprivate beachpeak season
FilterEnglish
Updating list...
1 - 5 of 746 reviews
Reviewed 2 weeks ago

Having been in this hotel during the same week as the two reviewers below ( presumably a couple … I think I may even have talked to them ) I have to say that I have a lot of sympathy for the points they have...More

3  Thank simonjames048
Reviewed 3 weeks ago

The hotel staff and the dinning hall staff were some of the BEST! The hotel was FULL, the dinning hall was FULL and yet the service was fast, friendly and personable. Thanks to the workers our time there was great!More

Thank FEK80
Response from AdministrationOffice, other at Acapulco Resort & Convention & SPAResponded 3 weeks ago

Thank you so much for taking the time to write about your stay at the Acapulco. Your comments are appreciated and I will pass these onto the staff at the restaurant. We hope that you may return in the future especially in the summer when...More

Reviewed 4 weeks ago

We feel strongly that Cyprus Paradise have mis sold this holiday to us . There was a group of 1300 Christian worship / born again followers here ... for the entire duration of our week ... aside from the obvious security risk this presented at...More

6  Thank georgedea2016
Response from AdministrationOffice, Administration at Acapulco Resort & Convention & SPAResponded 2 weeks ago

I can appreciate and will look into your comments regarding the hotel room. However, as I know that you spoke to several of the managers during your stay I am disppointed that you did not tell them of your concerns about the room. You met...More

Reviewed 4 weeks ago

This review which I have given only one star is specifically for this week in January. This week unfortunately coincided with an enormous noisy dominating conference of 1300 happy clappy Christians. We feel the hotel should not have sold rooms to tourists not on this...More

5  Thank Nina T
Response from AdministrationOffice, Administration at Acapulco Resort & Convention & SPAResponded 2 weeks ago

As I have written in the previous review, I can appreciate and will look into your comments regarding the hotel room. Our facilities and what is included are on the Acapulco website. As you were half board, your lunch would not have been included at...More

Reviewed 4 weeks ago via mobile

Wow! I was there for 10 days and it was absolutely amazing! The hotel, the restaurant and food, the crew etc. are amazing. It has a really beautiful view on the sea and has a lot to offer, however the spa area is really small.More

1  Thank Daniel B
Response from AdministrationOffice, other at Acapulco Resort & Convention & SPAResponded 3 weeks ago

Thank you for taking the time to write a review about our hotel, I am so pleased you had an amazing time, it is nice to know that you felt the hotel had a lot to offer. I am not sure if you visited both...More

View more reviews
PreviousNext
123456150
About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Pool
Beachfront
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Casino and Gambling
Tennis Court
Indoor pool
Outdoor pool
Details
Price range
US$ 76 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 76 - US$ 257 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (1246)
Pool & Beach (244)
Room & Suite (131)
Dining (90)
Family and Play Areas (24)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Pigsey123
21 February 2018|
AnswerShow all 2 answers
Response from Nina T | Reviewed this property |
I haven't stayed at the Acapulco during February 2018 but I did write a review for a specific week in January. We have stayed in many 5* star all inclusive hotels in Turkey, Tunisia and Egypt. This hotel is just not 5* The... More
0
Votes
simonjames048
10 February 2018|
AnswerShow all 2 answers
Response from georgedea2016 | Reviewed this property |
On the second night we telephoned the Tour Plus rep to explain our horror at what we found to be the situation in the hotel . He was very sympathetic . When we met him the next morning ( day three .... of the six we spent... More
1
Vote
Kelliewoo78
29 January 2018|
Answer
Response from mutluilayda41 | Reviewed this property |
Unfortunately I don’t have a baby so I don’t know anything about it but i do know that its a child friendly hotel my daughter has been there loads of times with my granddaughter and they were very happy are intact going back... More
0
Votes
PreviousNext
12345631
Room Tips
"Sea view rooms in Pine Court 2 do not get any sun."
Read review
"Pine Court 2 has the best ambiance. All rooms have a balcony"
Read review
"Beach view, not military base or casino wall view."
Read review
"NOt Rooms 1201 or 1202 as they are over the front of the hotel entrance and besides being noisy the balconies..."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing