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Acapulco Resort & Convention & SPA

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1,457 Reviews from our TripAdvisor Community

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Showing 637: English reviews
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Reviewed 2 days ago NEWvia mobile

Not 4 star hotel. Rooms are not very clean, the hotel is pretty craped and should be reinovated. The main building is very close to casino building and can be noisy in summer. Internet for room for extra fee (10 turkish lira per day). In conference room the internet connection is poor and not enough for video-conferences, even for audio...

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Helpful?
Thank Евгений Д
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your review regarding your business meeting at the Acapulco. I hope that you have discussed your concerns about the conference room with your organisers as they should check all connections with our team before the event. I will of course pass your concerns onto the Marketing manager and our hotel conference & banqueting department. All hotel lobby...

Ellesmere Port, United Kingdom
Reviewed 1 week ago

Stayed a week at the Acapulco hotel. Reception staff need a lesson in customer service skills . Very sullen men on reception, however couple of nice girls. Rooms were excellent . The restaurant is not in the hotel but a separate building. A little walk from main building and other blocks. Food cool most of the time but generally good...

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Helpful?
1Thank Sue R
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

It was with interest I read your review and appreciate your comments which I will pass onto the heads of departments so they can discuss this with their staff. It is unfortunate your agency did not let you know about the new beach bar and pool being built. As you have said the weather was poor and so for most...

Broadway, United Kingdom
Reviewed 1 week ago

This hotel does not have the ambiance of a 5# hotel as claimed it is about 3#, . the food is very average. The restaurant is a good walk outside from the accommodation & food is quite average. The self service on such a large scale results in a rugby scrum for the food. The staff are pleasant & helpful.....

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Helpful?
Thank Peter P
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

I do appreciate that in November the hotel could appear to have no ambience and seem a little isolated. For this reason we have recently opened a new lounge bar La Femme which has a lovely ambience and live music. The restaurant is situated as you say, a little distance from the hotel, but the walk way and restaurant offer...

Austria
Reviewed 1 week ago

The hotel offers some very nice, big rooms and really quiet. The staff is friendly and polite. The hotel area is beautiful and the meals were satisfactory. The lobby design is beautiful (in the building across the Casino) and one can surely have a pleasant stay there.

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Helpful?
Thank rodicam
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

It is always a pleasure for us when we know that our guests have had a pleasant stay and enjoyed their holiday. Thank you for your comments regarding the staff, hotel and it's surroundings they are very much appreciated. We hope to see you again in the future.

Islamabad
Reviewed 1 week ago

The first thing that hits you about the Acapulco Resort is it's scale. It is massive. The rooms are located in separate blocks and it is a fair bit of a walk to the restaurant, which serves breakfast, lunch and dinner, all buffet with plenty of variety but little day today variation. The restaurant like everything else runs on an...

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Helpful?
Thank kamranarif
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

Thank you for taking the time to write about the Acapulco Resort your comments are very helpful to us as we are always looking to improve our facilities and services. The sea front is being refurbished and will have a new beach bar and wonderful new pool, overlooking the sea. We have 3 hotels, 2 have direct sea view rooms,...

Reviewed 2 weeks ago

We have just returned home after our second visit. The first last August with our daughter and grandchildren and now with friends. Both visits were very good. The children adored the pools, water park and beach. Just so much there for them. As for us adults the spa was exceptional, staff lovely and the treatments were good. The Sunset restaurant...

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Helpful?
Thank Pauline C
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

Feedback about the hotel is very important to us and so thank you for your comments, which are appreciated. We have in the past discussed the possibility of seating for the bungalows, the outside areas and position of the bungalows can differ, so it may not be possible. But your reasons for an outside seating are of interest to us...

Birmingham, United Kingdom
Reviewed 2 weeks ago

I recently stayed in Pine Court 2 - lovely large room with double & single bed and a large balcony - all the staff were very helpful. We had a super breakfast every day - the restaurant is right on the seafront via a lovely morning walk through the grounds even in February it was 19 deg and everyone was...

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Helpful?
Thank Susiecy88
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

Thank you for your kind comments concerning your stay at the Acapulco. I am pleased that you enjoyed your stay in Pine Court 2 and that you enjoyed our lovely seafront location. It would be lovely to see you later in the year at the resort when the weather is warmer, as I am sure you will enjoy our outside...

Inverness, United Kingdom
Reviewed 2 weeks ago

Over the last 7 years I have used the spa at the hotel, mainly as they have a great heated indoor pool. Now a second jacuzzi pool is open, the staff working there are lovely and always a good sign same staff as 7 years back. the Owner /Manager deserve a pat on the back , ( always comes from...

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Helpful?
Thank floradempster123
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

It is wonderful to know that you have used our Spa and indoor pool for the last 7 years. Thank you so much for your kind comments and we hope that you will continue to visit us and that we can always offer you a lovely experience at the Acapulco Ocean Spa.

Swanley, United Kingdom
Reviewed 2 weeks ago

Lovely room, very comfortable. Reception was a lovely area where you could ask for any advice and also change up your currency. The food was lovely so many different choices. The beach is beautiful, the staff very helpful and friendly

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Helpful?
Thank jennypac
AdministrationOffice, Administration Office at Acapulco Resort & Convention & SPA, responded to this review

It was a pleasure to read your review and your lovely comments about our hotel and staff. We hope to see you at the Acapulco again soon.

Thun, Switzerland
Reviewed 2 weeks ago

We stayed for a week as part of a group travelling from Switzerland. As the price paid was low, it was good value but this hotel should not be described as 5-star. Anywhere other than North Cyprus, it would be rated 3 star at best. While the rooms were good and the location directly by the sea is nice, the...

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Helpful?
Thank Jeffrey_Switzerland
AdministrationOffice, :Administration Office at Acapulco Resort & Convention & SPA, responded to this review

Thank you for review your comments have been noted and will be taken into consisderation. Winter is our quiet season and so the focus is mainly on our Spa and indoor pool facilities. It would be nice if you could visit again when the climate is hotter to experience our outside venues and events, when I am you will have...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Children Activities (Kid / Family Friendly)

Additional Information about Acapulco Resort & Convention & SPA

Address: Catalkoy Kyrenia Mersin 10, Catalkoy, Cyprus
Region: Cyprus > Kyrenia District > Catalkoy
Price Range: ₹ 5,040 - ₹ 15,382 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Acapulco Resort & Convention & SPA 5*
Number of rooms: 789
Reservation Options:
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Also Known As:
Acapulco Resort And Convention & Spa
Acapulco Resort & Convention & Spa Hotel Catalkoy
Acapulco Hotel Convention
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Questions & Answers

Here's what travellers have asked, with answers from Acapulco Resort & Convention & SPA staff and other travellers.
62 questions
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Questions? Get answers from Acapulco Resort & Convention & SPA staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they all seem to have a view.”
 of 5 bubbles floradempster123, 8 Mar 2017 | Read review
“We found the hotel quite and the rooms spacious”
 of 5 bubbles jennypac, 8 Mar 2017 | Read review
“Ask for a room as close to the restaurant as possible - otherwise its a long, steep walk”
 of 5 bubbles Jeffrey_Switzerland, 6 Mar 2017 | Read review
“Pine Court Hotel Rooms”
 of 5 bubbles dianenels0n, 28 Feb 2017 | Read review
“rooms in the new building - Pine Court II - are much nicer and newer, and the ones with direct view of the sea are excellent”
 of 5 bubbles jkallweit, 14 Dec 2016 | Read review
5 of 5