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Castello City Hotel

Hotels.comUS$ 60*
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GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$ 69*
US$ 60*
US$ 69*
US$ 69*
US$ 60*
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Castello City Hotel
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378 Reviews from our TripAdvisor Community

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There are newer reviews for Castello City Hotel
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Showing 163: English reviews
mumbai
Reviewed 24 May 2015

The hotel in all respects is just about okay. It is a 15 minute walk from the centre. And most of the places to see in the city are within walking distance from the hotel. The hotel itself us very basic. The toilet looks and feels like the toilets in trains. The room is small. There is a desolate restaurant...

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Helpful?
Thank deeptipanda19
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear deepitipanda19, thank you for your review, we respect everybody's opinion and we are trying to improve ourselves through your written speech. The truth in your review is that is a little bit confusing. At first you write that is just about ok, this means that you had a positive opinion and finally you write that people should find someplace...

Oxford
Reviewed 7 May 2015

I've stayed at a few Heraklion hotels, but this has to be the best so far! The staff were so friendly and helpful (even when busy), the room was large and very clean, and my bed was particularly comfortable. I opted out of breakfast when I booked, and was pleasantly surprised to be given a voucher for a free drink...

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Helpful?
1Thank stormswept
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear stormswept, there are no words that can express how proud are we when we read such reviews. It is truly inspiring and is leading us into even stronger effort for our guests. We do not have clients, we have guests that are important to us. We are sorry about the noise, this is the reason that we put new...

Tauranga, New Zealand
Reviewed 6 May 2015

We stayed for 2 days in early April. Staff were so helpful (as we didn't speak the language). We left for a couple of days to see the rest of Crete. We returned to the Castello after our ferry to Santarini was cancelled (9am) . They welcomed us straight into a room ( no extra charge for early check in)...

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Helpful?
Thank mentawaiacc
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mentawaiacc, on behalf of the personnel, we express our sincere gratitude about your inspiring words. They give us the power to be even better and try even harder. The early check in upon availability is of course without charge because we want the best for our guests. We want you to feel at home. Greetings to New Zealand

Beirut
Reviewed 30 April 2015

A 10 min walk from the center and near the bus station. The room was spacious but noisy; we heard people/traffic throughout the night. Uncomfortable bed, thin pillow. Small bathroom. Inadequate shower curtain that allowed water to spray the bathroom. Average quality of food and breakfast variety.

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Helpful?
Thank Nadou14
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Nadou, thank you for your review, we always want to hear the opinion of our guests. We are sorry that you found the bathroom and the bed incomfortable, we have a variety of rooms, some with shower and some with bathtub for all the demandings. So, we are expecting you the next time to host you in a...

Mykonos, Greece
Reviewed 22 March 2015

This hotel is situated in a very beautiful area ,named Hanioporta.I stayed there unfortunately only 5 days-from 12th until 17th of March.I had a very good time there.The hotel is situated very close to the center of Heraklion.Only 10 minutes walking from the central squares and the central shopping streets.Also is very close to the coast road of Heraklion and...

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Helpful?
Thank Margaret77777
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Margaret, your nice words are truly inspiring! Thank you for choosing Castello City, it was a really big honor to welcome and host you in our hotel. We honestly want to receive your positive reinforcement as a power that will lead us to go even further, to be even better, in order this experience that we will achieve...

Komotini, Greece
Reviewed 4 March 2015

Our staying in the particular hotel was very good. The staff was friendly and willing to help. The room was simple and beautiful and the sheets were clean. Generally there were signs of dirt both in the bathroom and the room and I think that a renovation would be a good idea. The area around the hotel is not that...

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Helpful?
Thank Evi D
Castello_Manager, Διευθυντής at Castello City Hotel, responded to this review

Dear Mrs Evi D, it was an honour hosting you at Castello City Hotel and thank you for your kind words. We are really sorry that the cleaning sfaff missed some small spots in the cleaning procedure, the training and evolving of our personnel is daily and improving. Concerning your idea about rennovation, we already have started two years ago,...

London
Reviewed 3 February 2015

This hotel is about a 15 minute walk from the city centre. The room I had was clean and comfortable. The breakfast is really amazing, with a large selection of hot foods to choose from on the menu that are cooked as you order them and for €6 per day, it really is fantastic value for money. I would definitely...

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Helpful?
Thank LondonTravelbug1977
Athens
Reviewed 28 November 2014 via mobile

The room is a good size and electrical appliances work by plugging in the room key. There is an air conditioning split unit for heating and cooling. My room had not much if a view, but I did not mind as I did not spend a lot of time in it. The price per night was very reasonable. Breakfast is...

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Helpful?
Thank LVW1972
Reviewed 13 September 2014

It's only a 15 minute walk to the main town center, we found it provided value for money. Basic accommodation, nothing fancy. Rooms appeared clean, beds were o.k. We had a balcony overlooking the street, happy that the doors were double glazed as we hardly heard any noise during the night, however when we opened them in the morning, the...

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Helpful?
Thank Kapmeister
Ovar, Portugal
Reviewed 14 August 2014

We stayed in Castello City for 3 nights, during or trip to Crete. When we first checked in, we were pretty disappointed with the room they set us in, because its only balcony was directed towards the middle of the building, an ugly view that consisted in a wall and a series of AC exhaust machines. We asked Maria, the...

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Helpful?
Thank JonPQ

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel. ... more   less 

Additional Information about Castello City Hotel

Address: Leoforos 62 Martyron 1, Heraklion, Crete 713 04, Greece
Region: Greece > Crete > Heraklion Prefecture > Heraklion
Price Range: ₹ 3,212 - ₹ 5,718 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Castello City Hotel 3*
Number of rooms: 68
Reservation Options:
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Also Known As:
Hotel Castello City
Castello City Heraklion
Castello City Hotel Heraklion, Crete
Hotel Style:
#1 Green Hotel in Heraklion
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Questions & Answers

Here's what travellers have asked, with answers from Castello City Hotel staff and other travellers.
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Questions? Get answers from Castello City Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For peace and quiet ask for rooms on high levels at the back side if I can put it this way.”
923lidaf, 7 Mar 2017 | Read review
“We had a room right on the corner so it can be noisy but if you keep the doors shut its fairly minimal.”
susanf660, 20 Nov 2016 | Read review
“Rooms in the upper floors”
MarcoS684, 31 Oct 2016 | Read review
“Get a room facing away from the street if possible”
849timm, 20 Oct 2016 | Read review
“Ask for a room in higher floors and not on the main street if you want a bit more quietness.”
Chronotraveler, 9 Oct 2016 | Read review
5 of 5
Hotels.com
US$ 60* /night
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Prices are for 1 room, 2 adults
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