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Castello City Hotel

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Traveller (222)
Room & Suite (100)
Dining (46)
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Overview
  • Excellent25%
  • Very good48%
  • Average18%
  • Poor6%
  • Terrible3%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
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Reviews (518)
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215 results
Traveller rating
66
92
37
13
7
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LanguageEnglish
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66
92
37
13
7
Show reviews that mention
All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankrecommend this hotelmodern roomsgreat varietywell located hotelwould definitely stay here againcretan hospitalityrestaurant staffenjoyed my stayair conditioningnight staybed was comfortablethe busper day
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1 - 5 of 215 reviews
Reviewed 6 days ago via mobile

Hotel is good value. Rooms aren’t huge but big enough for a night stay, breakfast was decent in the mornings but the location was great. Short walk to everything you need which was great, the updates to the technology in the hotel are cool and...More

Thank Stephen G
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 days ago

Dear Mr Stephen, we passed two winters while renovating the hotel. Our guests demanded it and we made it happen. The result proved us right. The restaurant on the fifth floor is really a place to remember. Thank you for your stay, Greetings from Crete

Reviewed 1 week ago

Our plane to Athens left at 8am in the morning so we had to stay overnight the night before in Heraklion. It cost us 10 Euro from the airport to the hotel but 15 Euro from the hotel to the airport. The taxi driver didn't...More

Thank BoloBunch
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 3 days ago

Dear Guest, thank you for the time you spent on this review, the opinion of our guests is respected, accepted and evaluated. this is the reason why we have made such steps forward and we are every day improving. Concerning the cleanliness that you mentioned,...More

Reviewed 2 weeks ago via mobile

Nice hotel, nearby the centre of Heraklion. Bus station is also on the courner. The room was clean and nice. Not very big for 3 persons but if you are not staying long then it's okay. Breakfast was good and with beautiful view.

Thank Gre T
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Guest, we appreciate your kind words about the breakfast and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete

Reviewed 4 weeks ago

Although the Castello City is on a busy roundabout, very little traffic noise was audible inside this pleasant and comfortable hotel, which is also well away from the airport flight paths. Location is excellent for getting around the city generally, and to the main archaeological...More

1  Thank Judith L
Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City HotelResponded 2 weeks ago

Dear Mrs Judith, we appreciate your kind words about the personnel, the breakfast and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete

Reviewed 5 weeks ago

We stayed for three nights in order to explore the museums and city of Heraklion. The hotel is located on a very busy roundabout, but the taxi rank is just across the road so very convenient. The rooms are clean and well equipped and have...More

Thank peregrineventures
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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 68 - US$ 114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 68 - US$ 114 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
#3 Best Value Hotel in Heraklion
#8 Luxury Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (222)
Room & Suite (100)
Dining (46)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Claire S
25 March 2018|
AnswerShow all 6 answers
Response from Sales C | Property representative |
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of... More
0
Votes
Lorraine H
31 May 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
Vote
Google Translation
AcostaLL
22 April 2017|
AnswerShow all 5 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
Room Tips
"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise..."
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"We slept with our windows open, so the street noise was quite loud."
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"Accessible for every where with free parking."
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"The higher up the quieter"
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