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Castello City Hotel

Traveller (242)
Room & Suite (78)
Dining (37)
Certificate of Excellence


Certificate of Excellence
GreenLeaders Silver level
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.
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Property amenities
Free High Speed Internet (WiFi)
Room service
Free parking
Breakfast included
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know


Full view
81Good for walkers
Grade: 81 out of 100
159Restaurantswithin 1 km
42Attractionswithin 1 km
53Room tips
Traveller rating
  • 150
  • 266
  • 107
  • 44
  • 25
Time of year
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Popular mentions
The room was exactly as asked on booking process (even painted the color I have chosen)! Spacious, very clean and well cared! The staff was very polite and willing to help. Great location: nice view and easy access to the centre of Heraklio (max.: ten-minute walking distance).
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 3 weeks ago
Dear Mrs Chryssa, we appreciate your kind words about the personnel, the breakfast and the room. We never stop offering our guests top class service in order to create nice memories. Thank you for your stay, Greetings from Crete
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I stayed here just for a night and all that I can say is about the single rooms. They are small, not very cosy and the view is to the hotel's courtyard. You have nothing to see there and in the middle of the night you can hear sounds from the kitchen. The room I stayed in had a
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 8 Dec 2018
Dear Guest, thank you for your review, this is the reason why we call them Small single rooms and they are the most economic. The Fifth Floor Restaurant is a memorable place not only for the view, but for the meals also. We put a lot of attention in setting the menu for the breakfast. We want to offer a complete experience at the rooftop restaurant. Thank you for your stay.
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We spent three nights at the Castello City Hotel and had a very pleasant stay. Our room was clean and had decent space; we were on the front of the building so the street noise was a bit louder than usual but it did not keep us up at night. Breakfast was generous and varied,
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 25 Oct 2018
Dear Guest, we appreciate the fact that you to wrote this review, I wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues. There is a solution for everything. Thank you for your stay
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I am here visiting with family and I will say from the outside the hotel looks ok. The lady at the front desk was very pleasant, however we got to our room on the first floor and when we opened our door it smelled like sewage. Second it is a very tight fit. The beds were very
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 25 Oct 2018
Dear Guest, Two years ago we installed triple glazed windows with thermal and sound proof. When the doors are closed, the sound does not enter. There are various types of rooms for all the choices. For the guests seeking total quiet, we have the internal rooms that offer completely noiseless experience Thank you for your stay.
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Pleasant staff. Well equipped rooms Walking distance to ports, museum and all the restaurants.On a bus route to and from the airport. Nr 1 bus at very reasonable rate. Good 5th floor restaurant with good views.
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Response from Andreas_Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 25 Oct 2018
Dear Gust, We appreciate your nice review, Castello City Hotel is conveniently located very close to the center of the city, everything is within walking distance. People are walking up and down 24 hours, our city is one of the safest. The stores of the center are 10 minute to the east side on foot and the beach is 15 minutes to the west. Thank you for your stay,
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Album Categories
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Guest room
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Guest room
Photo provided by managementCastello City Hotel
Guest room
Hi how far are you from the bus station ?
Hello from Castello City Hotel. All the buses that come and go to West or East Crete have their station opposite the Heraklion port. Near the hotel there is a bus station for the buses that go to the villages south of Heraklion. Hope we helped. Have a great day
0 votes
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Hi. Does this hotel have a hairdressers xx
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as you arrive, they are within walking distance. We remain at your disposal for any further information. Yours Sincerely, Andreas Fotakis, Hotel Manager
1 vote
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Would you please advise where is the parking situated?
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is free of charge.
3 votes
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Dear Sir / Madam thank you for your question, we provide all kinds of massage in various prices. Our colleagues are well trained women that make equal level of massage.
0 votes
Dear rightgirlwrongplanet, My name is Michalis Aerakis and I am the online sales manager of Castello Hotels. First of all, I would like to thank you for your interest in booking with our hotel. - The fertility center is 600m from the hotel, roughly a 10 minutes walking. - Regarding the Cancellation policy, If you book directly with us we can offer a flexible cancellation policy to match your needs, else you will comply with the cancellation policy of the travel agent you have selected - As far as the payment and the rate, booking directly with us gives us the option of day by day payment, meaning you can prepay each day of your stay, and you can leave whenever you decide. The rates depends on the length of staying, the more you stay the less you have to pay per day. Travel agents have more rigid payment policies and rates. In any case, we totaly support and appreciate the cause of your visit and we hope the best for you and your family Best regards, Aerakis Michalis
0 votes
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"Ask for a room off the main street"
"rooms ending with number 5 are smaller. ( 215,315 etc.)"
"We had 1st floor room it was fine...our A/C was silent but worked!"
"Expect the usual noise from a city at night, but close the balcony door and put on the aircon if street noise is a problem"
"We slept with our windows open, so the street noise was quite loud."
US$ 51 - US$ 97 (Based on Average Rates for a Standard Room)
hotel castello citycastello city heraklion
GreeceCreteHeraklion PrefectureHeraklion
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