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Castello City Hotel

489 reviews
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Traveller (201)
Room & Suite (95)
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Overview
  • Excellent24%
  • Very good48%
  • Average19%
  • Poor6%
  • Terrible3%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Castello City Hotel
Offers & Announcements: 10% off room rate
Hotel packages
Contact Info
Name/address in local language
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Reviews (489)Write a Review
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63
85
37
13
7
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All reviewstop floorwhere breakfast is servedvenetian wallstaxi rankfloor restaurantstreet parkingwell located hotelan overnight staymodern roomsrecommend this hotelwould definitely stay here againgreat varietycretan hospitalityenjoyed my stayrestaurant staffbooked this hotelair conditioning
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1 - 5 of 205 reviews
Reviewed 4 weeks ago via mobile

311 room is extra big double room with a good view at the sea,408 room is a small double room with a seaside view and 410 is a three bed room extra small too and sea view! I highly recommend the 311 room to choose...More

Thank giorgos r
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 3 weeks ago

Dear Mr Giorgos, thank you very much for your review, there are various types of rooms for various tastes. We are here for you in order to help you find what suits you better. The reception is operating 24 hours to assist our guests in...More

Hotel's Favourite
Reviewed 3 September 2017 via mobile

Well located ,clean rooms,parking facilities,roof garden but most of all very friendly staff. First time in town a nice location to visit Herakleion and Crete. Breakfast in the roof garden is really something......More

Thank didikaki
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 6 September 2017

Dear Sir / Madam, we are very proud for this review, all the staff is trying daily to offer an enjoyable exeperience to the people that honored us with their choice. We sincerely hope to be able to welcome you again in the future. Warmest...More

Reviewed 17 January 2018 via mobile

I recommend this hotel 100% . Good price The rooms where very nice . Very clean . Big shower . A/c . Free parking great breakfast . The staff are great friendly and very helpful . I had a emergency and had to cut my...More

Thank thekingspub
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 4 weeks ago

Dear Sir / Madam, thank you for your kind words. all the team of Castello City Hotel is devoted to offer a high level of service to our guests. We are very proud to read such an empowering review. the satisfaction of our guests is...More

Reviewed 12 December 2017

This Hotel is fantastic, close to all amenities and the City walls and Town. The Reception staff are so welcoming and helpful along with the cleaners and Restaurant staff. The manager is always on hand to help with anything he can, nothing is too much...More

Thank splinterose007
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 16 December 2017

Dear splinterose007, Cretan hospotality is well known through the ages and we, as Cretans, have the responsibility to maintain it. Your words are inspiring to all the people that are engaged to tourism, the guest satisfaction is always the ultimate goal. I cannot thank you...More

Reviewed 28 November 2017

Has one of the most kind and gentle staff in the city. They are always present for your impeccable service. Also they take initiatives to make your day better, e.g. to promote you to a better view room with no extra cost, if there is...More

Thank Konstantinos V
Response from Castello_Manager, Γενικός Διευθυντής at Castello City HotelResponded 29 November 2017

Dear Mr Konstantinos, thank you very much for your nice words about our personnel. We are always attentive in the needs of our guests. We have the responsibility to keep our guests happy because we respect the fact that they honored us with their choice....More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Bar/Lounge
Breakfast included
Room Service
Free Parking
Hotel Amenities
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Free Parking
Dry Cleaning
Business Centre with Internet Access
Concierge
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 45 - US$ 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 45 - US$ 102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Green Hotel in Heraklion
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (201)
Room & Suite (95)
Dining (38)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Lorraine H
31 May 2017|
AnswerShow all 3 answers
Response from Andreas_Fotakis | Property representative |
Dear Mrs. Lorraine, thank you for your inquiry, there is not a hairdresser inside the hotel, but around the hotel, there are plenty, since we are near the center of the city. We can recommend nice hairdressers as soon as... More
1
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Google Translation
AcostaLL
22 April 2017|
AnswerShow all 4 answers
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam, there is a 24 hours indoor guarded parking around 150 meters from the hotel. You arrive with your car at the hotel, unload your luggage and we will show you the way to the parking. The indoor parking is... More
3
Votes
Google Translation
hexpel
3 June 2016|
Answer
Response from Andreas_Fotakis | Property representative |
Dear Sir / Madam thank you for your question, we provide all kinds of massage in various prices. Our colleagues are well trained women that make equal level of massage.
0
Votes
Google Translation
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123
Room Tips
"Accessible for every where with free parking."
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"The higher up the quieter"
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"Great view from balcony ... it is quite noisy due to traffic but ok if you keep windows/balcony doors closed."
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"External rooms are very noisy, internal rooms lack a view but you can sleep!"
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