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62 Martyron 1 Avenue Therisou, Heraklion, Crete 71304 Greece
Lowest prices for your stay
Booking.com
$85
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Expedia.com
$85
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Priceline
$75
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Free cancellation until 02/09/22
Travelocity$85
travelup.com
FindHotel$92
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (316)
Room & Suite (111)
Dining (53)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 31/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Castello City Hotel
Updated 31/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#17 of 56 in Heraklion
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Situated by the ancient Pantokrator Gate, Castello City Hotel is just a short walk from Heraklion beach. It offers views of the sea, the old city, and the Venetian walls, and year-round accommodation in elegant rooms with free WiFi. Castello City Hotel's air-conditioned rooms are spacious with soundproofed windows, TV, mini fridge and safe. Open-plan family rooms are also available. Greek buffet-style breakfast is served daily with coffee or tea. For those who arrive early in the morning, a complimentary breakfast is served. At night, you can enjoy your drinks, the first one for free, at the Fifth Floor, lounge cafe bar and a la carte restaurant, while enjoying the views of the sea, the Venetian walls and the old city. Castello City Hotel is located close to the town center, next to bus and taxi stations, and with easy access to the airport and port. Castello City's 24-hour reception staff can arrange personalized service, including excursions and car, motorbike or bicycle rentals. Early check-in and late check-out is possible. A free 24-hour private indoor parking can be found 200 metres away from the hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Car hire
Conference facilities
Banquet room
Rooftop terrace
Baggage storage
Car park
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Wine / champagne
Rooftop bar
Meeting rooms
Concierge
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, German, Greek and 1 more
715Reviews10Q+A60Room tips
Traveller rating
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Popular mentions
Rena T wrote a review 4 May
Chania Town, Greece28 contributions18 helpful votes
I stayed at Castello city hotel with my family 3 nights, in April 2022. Everything was great. Clean room, delicious breakfast and only 15 mins walk from the centre of Heraklio. The staff is very kind and helpful. Everything was great.
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Date of stay: April 2022
Location
Service
Sleep Quality
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Go518322 wrote a review Nov 2021
1 contribution
It is not the first time we stayed here, and we always have a good stay at your hotel, nice rooms, very clean, lovely breakfast, very good service with always a smile. Thank you again, we will be back.
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Date of stay: November 2021Trip type: Travelled
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 30 Dec 2021
Dear Guests, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
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Mariann S wrote a review Nov 2021
5 contributions
I booked this hotel as it was located near the clinic my husband was admitted to. It's a great hotel, and even more amazing staff. The helpfulness at the front desk was super. The breakfast was delicious and the selection large. At night I eat at the hotel and the food is so good, and Lot of it. Anastasia and Katarina from the restaurant are wonderful people who took the time to talk and ekstra care, ask to my husbonds health. Thanks to All. Will definitely visit the hotel again.
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Date of stay: November 2021Trip type: Travelled
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 18 Nov 2021
Dear Guest, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
Read more
George C wrote a review Oct 2021
Corinthia Region, Greece1 contribution1 helpful vote
The staff was very friendly and responsive. Have stayed in two different rooms, of similar size. Both were crammed because of extra beds squeezed in what was originally a two-person space. The second room had some maintenance problems. The main (double) bed was squeaky. Also, the shower flooded spilling over half the bathroom floor. On the positive side, the breakfast is good and the view from the 5th floor restaurant is excellent, the price includes access to a parking space nearby an (imperative is you have a car in Heraklion), the location is very convenient for moving towards the city centre or in the opposite directions.
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Date of stay: October 2021
Value
Rooms
Service
Room Tip: Rooms that look to the city have a better view a (a bit more noisy though).
See more room tips
1 Helpful vote
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 28 Oct 2021
Dear Guests, we appreciate the fact that you to wrote this review, we wish that we knew this information on time to be able to offer you a solution. This is the reason why the reception is operating 24 hours, to resolve all your issues. There is a solution for everything. Thank you for your stay
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David & Adrian wrote a review Oct 2021
Leicester12 contributions1 helpful vote
Always a pleasure to stay at the Castello City Hotel. Unfortunately not been able to stay recently because of covid restrictions. Staff polite and friendly as always. Nice large room with fridge and aircon.
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Date of stay: October 2021Trip type: Travelled
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Response from Andreas Fotakis, Γενικός Διευθυντής at Castello City Hotel
Responded 14 Oct 2021
Dear Guests, on behalf of the Castello City staff, please allow us to express our gratitude for this nice and empowering review. It is true that our goal and our pride is to have our guests satisfied. We will always search ways to improve our services and offer a nice experience to our guests. Thank you for your stay. Greetings from Crete
Read more
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PRICE RANGE
$58 - $89 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel castello city, castello city heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
68
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Frequently Asked Questions about Castello City Hotel
Which popular attractions are close to Castello City Hotel?
Nearby attractions include Moni Palianis (0.4 km), Lampogialo - Rage Room (0.3 km), and Museum of Cretan Ethnology (0.4 km).
What are some of the property amenities at Castello City Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Castello City Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castello City Hotel?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Castello City Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Castello City Hotel?
Conveniently located restaurants include Pagoto Stellas, Mantalenios, and Rakoumel.
Are any cleaning services offered at Castello City Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Castello City Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Castello City Hotel?
The staff speaks multiple languages, including English, French, German, Italian, and Greek.
Are there any historical sites close to Castello City Hotel?
Many travellers enjoy visiting The Palace of Knossos (5.2 km), Castello del Molo (Koules) (1.5 km), and Venetian Walls and Tomb of Nikos Kazantzakis (0.7 km).