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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Daily temperature and symptom checks for staff
- Contactless check-in
Updated 18/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 18/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#7 of 56 hotels in Heraklion
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
The recently renovated Aquila Atlantis Hotel situated close to the archaeological museum and commanding a spectacular view of the harbour.The hotel also has a variety of facilities and services that are sure to meet the needs of both business and leisure travellers. Spacious rooms also with view to the harbour with a 42-inch flat-screen TV, free Wi-Fi, box spring bed with a walk-in rain shower. Main Restaurant, Lounge Bar, Room Service, Swimming Pool, Luggage room, Conference Center, Business Center. Kindly note that smoking is only allowed in designated areas and bedrooms. There is a fee for guests who do not comply with the hotel's non-smoking policy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
Spa
Parking
Wifi
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Greek
Hotel links
Location
Full view
100Great for walkers
Grade: 100 out of 100
195Restaurantswithin 0.5 km
59Attractionswithin 0.5 km
Contact
2, Ygias Street, Heraklion, Crete 71202 Greece
Name/address in local language
Getting there
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1357Reviews42Q+A100Room tips
Reviews
Traveller rating
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Most Recent
Me and my friend spend 4 days at this hotel and it was an amazing stay the room was clean the staff were exceptionally helpful and attentive they assured us with booking cabs and recommending places to visit. Food was Devine and the roof top pool was so lush. Definitely recommend this to anyone Visiting Crete The hotel is nice a modern great food selection. Warning If you want to go to Malia every night the cab is €50 euros
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Date of stay: June 2022Trip type: Travelled with friends
Helpful
This is at best a three star priced as a 5 star. We booked a room with harbour view and got a room with parking lot view, safe not working and the slot where you put the electronic card for the electricity was broken. After complaining we got a room with a partial view. No complementary water, anonimous toiletries, nothing what a 5 star hotel should provide. The receptionist did not inform us that we had to get the towels for the swimmingpool on the 6th floor from the reception! Swimmingpool completely unserviced, tables and chairs full of dirty glasses and plates never removed. Breakfast area with shortage of staff, same problem, tables filled with cutlery never removed... a shame.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Avoid it
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Helpful
Myself and my partner stayed here for a week. The hotel facilities were great and staff even better. Every employee was helpful and polite. The food was also lovely we particularly enjoyed the pastry selections at desert!. Unfortunately didn’t have enough time to go to the pool as we spent a lot of the time out exploring. We also were allowed to stay in the lounge and use facilities after our check out time which we were really appreciative for since our plane wasn’t til the evening. I would of given 5 stars but the view from our window let it done as it was just facing a wall.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Close to the Venetian fort, easy transport by bus & taxi station down the road, plenty of food...
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Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 6 days ago
Dear Valued Guest, I thank you so very much for taking time out of your day to write such a wonderful review about your recent stay at Aquila Atlantis Hotel. I was delighted to learn that you loved our hotel so much and that we exceeded your expectations. Our aim at the Aquila Atlantis Hotel is to ensure that our guests receive a first class service and it is wonderful to receive such a positive, personal recommendation, one which we highly value and appreciate. It was our pleasure to host you and we look forward to welcoming you back in the very near future. Kindest regards George Barelier General Manager
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I’m first time in this country. I’m working in air company and visiting a lot of countries. People looks very nice and friendly! Location is very good not far from the sea. Hotel staff very good. Room accessories and tea-coffee set fantastic. But view from my room leaves to be better.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 3 weeks ago
Dear Valued Guest, Thank you for choosing Aquila Atlantis Hotel, and for taking the time to leave us with such a wonderful review. To learn that you found our hotel to offer the highest levels of service and standards is extremely rewarding. I am absolutely delighted to read your feedback and personal recommendation, as it is always our main priority to ensure that our valued guests receive first class service in all areas. From myself and all the team, thank you for taking the time to provide us with your feedback and we certainly hope we have the pleasure of your company again, in the not too distant future. Kindest regards George Barelier General Manager
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We stayed here for a week and moved on to Athens. It is a Lovely hotel with exceptional staff, lovely breakfast, lunch and dinner buffet, drinks at the bar are reasonably priced. The only issue was with the petite lady from the Spa, she seemed overly keen to offer treatments to my husband which made me extremely uncomfortable ( unprofessional approach) Even when enquiring about her services, she would only make eye contact and smile with my husband when talking to us and even expressed disappointment when he refused a treatment, she seems like a nice lady but she needs to respect boundaries when dealing with couples. Apart from that, it is a lovely place to stay, great food and attentive staff.
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Date of stay: May 2022Trip type: Travelled on business
Room Tip: Walk around and get to know the area, you don’t need a taxi as you are in a central location
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Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 3 weeks ago
Dear Valued Guest, I’m so pleased that overall you enjoyed your stay with us and want to thank you for choosing Aquila Atlantis Hotel. It is our absolute aim, at all times, to ensure that our guests have a memorable vacation, and it is therefore so rewarding to learn that you and your husband had a vacation with us which was so enjoyable. I was concerned to note that you were unhappy with the level of customer service that you received from some of our staff. This is certainly not acceptable and I can assure you this is not the impression we want to give our valued customers. Please rest assured that this will be discussed with my team. It was a great pleasure to host you and I thank you once again for taking the time to provide us with your valuable feedback. Kindest regards George Barelier General Manager
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We were disappointed with this hotel. Inadequate bathroom with nowhere to put anything by the sink. We had to request a small table to put toiletries on. The lighting was poor so could not see for makeup, shaving etc. The 'desk' in the room had no mirror. When we complained the hotel did provide a stand alone mirror so we could do hair, makeup etc. The wardrobe only had a half length hanging bar without a full length drop for dresses so all our clothes were jammed in together. There were no drawers to put underwear, other clothing and items. Shelves are not acceptable for this and I had to use my suitcase as a drawer. We did later discover a very small hidden drawer in the bedside tables which we could use for small items overnight. The bed was comfortable and we had a free safe in the room. The coffee machine was set on a very high dark shelf and wired directly into the wall so you could not see or reach the controls properly. The result was, when we tried to use it, we got cold coffee which overflowed all over the shelf. The swimming pool is unattended and when you get there the notice says you should go from the 6th floor down to Reception to get a towel! Fortunately the Spa Lady was outside and said she could provide a towel which we could drop back/exchange up there. Reception were apologetic and helpful and said it was designed as a business hotel. But a 5 Star hotel should be designed for all users and women are business people too!…
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Date of stay: April 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 May 2022
Dear Valued Guest I am extremely sorry to read that you were not entirely satisfied with your recent stay with us at Aquila Atlantis Hotel. The vast majority of our guests thoroughly enjoy their time with us, and consider our hotel is more than worthy of its official classification. I sincerely regret that you did not leave your stay with us completely happy. It was our pleasure to host you and we hope to welcome you back again soon. Please be assured that we take all feedback from our guests extremely seriously, and I will certainly be discussing your comments with my team to ensure any possible improvements can be made. Kind Regards, George Barelier General Manager
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I stayed at this hotel for a week in April and was blown away by every member of staff I came across. Everyone was so friendly and helpful and really went the extra mile. The hotel is in a great location near the port but also the centre. The rooms were of a really good quality with a great shower! I would like to extend a special mention to all the restaurant staff who were so helpful. I was fasting for lent and therefore had vegan requirements and everyone made sure I had exactly what I needed and there was always plenty of options of for me. The restaurant captain was always friendly and patient and also gave me lots of help with local recommendations which I was so grateful for. On a very busy morning during the breakfast rush both Maria and Chrisanthi checked I had everything I needed and if I needed any further help. Thank you so much to all of you!…
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Date of stay: April 2022Trip type: Travelled on business
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 May 2022
Dear Esme, Thank you for choosing the Aquila Atlantis Hotel and for taking the time to leave such a personal recommendation. I am delighted that our hotel fulfilled all of your holiday needs. It is our main priority to ensure that guests have a memorable vacation and receive first class service in all areas. I will certainly be sharing your feedback with the rest of my team, in particular, Maria and Chrisanthi, who will be thrilled to know that their efforts have been appreciated and that they have gone some way towards ensuring you had an enjoyable vacation. It was our pleasure to host you and we hope to welcome you back again soon. Kind Regards, George Barelier General Manager
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Location, location, location. This is a nice hotel, in central Heraklion, with much to see within walking distance. (As a bonus, it's got great reading lamps, which are rare!) Another bonus: I usually avoid hotel restaurants, which tend to be bland and overpriced. Not this one. It's got a great menu, and terrific waiters. The breakfast buffet is also great, and carefully monitored for sanitation, which I really appreciated. I was told my room had a "sea view," which meant I saw a sliver of ocean beyond the many rooftops. But that didn't bother me. The hotel had enough going on in its favor, and the sea was a short walk.
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 19 May 2022
Dear Valued Guest, It was our pleasure to welcome you to the Aquila Atlantis Hotel and I would like to thank you for taking the time to provide us with your review. I am so pleased that your visit was clearly so memorable and your kind words are truly appreciated. Our aim is to ensure that you experience a wonderful stay and so it is a great pleasure to be provided with such positive comments in respect to our facilities and the food that we serve. Thank you once again for your valuable feedback and we look forward to welcoming you again. Kind Regards, George Barelier General Manager
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Despite the clever photo angles the hotel is not adjacent to the sea, and the sea views were not full ones. Disappointed that the roof top, including the pool, was closed and very disappointed that we weren't told of this in advance, nor was this mentioned on the website. Spacious room, with large comfortable bed, good storage and lovely walk in shower, plus separate toilet. Very quiet room considering the city centre location. Breakfast buffet well managed re Covid - very good choice of quality products. Bar prices reasonable - we didn't try lunch or dinner. Staff were very friendly and helpful. The hotel is 50 years old but doesn't look it. It's obviously popular for conferences. As tourists we felt slightly let down by the views on arrival, and the immediate approach to the hotel. However it is in a very good location to explore the old town and nearby sights and restaurants. We very much enjoyed our stay but weren't wowed.…
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Date of stay: April 2022
Rooms
Service
Sleep Quality
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 21 Apr 2022
Dear Valued Guest Thank you for choosing the Aquila Atlantis Hotel and for taking the time to provide us with your review. It is clear that on the whole you had both a relaxing and enjoyable stay with us, and I would like to thank you for your feedback both positive and negative. I would wish to assure you that we take on board all our guests feedback, as such comments really do assist us in our continual pursuit of excellence. I am extremely pleased to read that you were very happy with the service offered by our team at the hotel and the quality of the food, and I would like to thank you for your kind comments in this respect as it is always a pleasure to hear such kind words. Your constructive feedback in respect of the room is taken on board and will be used when we are considering any future improvements. Thank you once again for taking the time to provide us with your valuable feedback. Kindest regards George Barelier General Manager
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Just wanted to hop on here to give a fantastic review of Zoe who gave myself and my partner massages Tailored to our individual needs. She was so friendly and approachable and shared with us some recommendations of places to go and things to do on our trip. Still at the beautiful Aquila Atlantis now so will be sure to review the hotel at a later date but really wanted to review Zoe and thoroughly recommend booking in at the spa with her.
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Date of stay: April 2022Trip type: Travelled as a couple
Helpful
Response from General Manager, Other at Aquila Atlantis Hotel
Responded 21 Apr 2022
Dear Valued Guest Thank you for choosing the Aquila Atlantis Hotel and for taking the time to provide us with your wonderful review. We are delighted that you are thoroughly enjoying your stay. My team, in particular Zoe in the Spa, will be delighted to know that she exceeded your expectations in every way and I am sure they would wish for me to thank you personally for your kind comments on their behalf. It is our great pleasure to host you and we hope you enjoy the remainder of your stay Kindest regards George Barelier General Manager
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PRICE RANGE
$88 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
atlantis hotel heraklion
LOCATION
GreeceCreteHeraklion PrefectureHeraklion
NUMBER OF ROOMS
164
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Claim Your Listing Frequently Asked Questions about Aquila Atlantis Hotel
Which popular attractions are close to Aquila Atlantis Hotel?
Nearby attractions include EscapeRooms.gr (0.4 km), Kotsanas Museum (0.3 km), and Irida Family Workshop (0.2 km).
What are some of the property amenities at Aquila Atlantis Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Aquila Atlantis Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Aquila Atlantis Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Aquila Atlantis Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Aquila Atlantis Hotel?
Conveniently located restaurants include Avli, Ntoré Gastronomy & Symposia, and ML Espresso Bar.
Are there opportunities to exercise at Aquila Atlantis Hotel?
Yes, guests have access to an indoor pool during their stay.
Does Aquila Atlantis Hotel have airport transportation?
Yes, Aquila Atlantis Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Aquila Atlantis Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Aquila Atlantis Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Aquila Atlantis Hotel?
The staff speaks multiple languages, including English and Greek.