Stayed at the Galaxy for 6 days for a scientific conference. Very nice, modern hotel with consistently high service and friendly staff. Great breakfast buffet with small tweaks each day; beautiful and surprisingyl quiet pool very close to the city center. Overall very pleasant stay! if anything could be improved, it may be email communication prior to the trip.
Location: near enough the city center (10 min. walk) without being smack in the middle of it. Its being between two streets of diffent heigh and its buildings' layout create an internal (small) oasis that is quiet and relaxing. Prefessionalism is obvious throughout: room quality and cleanliness, breakfast quality, staff behaviour. a five-star experience.
The hotel was really clean and had good facilities. Even though it is situated on a relatively busy road, it was nice and quiet. It is about 1km walk from the Heraklion city centre. It has a nice pool in an inner courtyard and robes in each room. The staff was super friendly and attentive. The breakfast was really nice with plenty of choice with variety of food served each day.
Overview: Breakfast - best breakfast buffet in all of Greece Facilities - excellently maintained with an eye for detail Staff - each and everyone makes you feel like family *special thanks to: Yianni E, Aris, Valandee, Anna, Nikolette, (the other) Anna, George, Georgia, Yianni (the cook & maintenance ), Marianna, all of housekeeping, & the countless others not listed above...thank you.
Attentive staff, great food - including a wide choice in the breakfast buffet - convenient location, wonderful pool (on a hot day). Would definitely return. Only downsides for us were the very limited English-language TV channels and weak coffee (a kindly waiter brought me a Greek coffee to sort that out).
Stayed one night. The room was small but had all amenities including coffee machine, bathrobe, slippers and complimentary bottled water. Breakfast was good with plenty of choices of hot and cold food. Dinner was buffet style with hot and cold food choices. However, the hot food was lukewarm because its been set out prior to dinner commencing at 19.30. The hotel maintained good standards of hygiene with the COVID 19 situation, with mask policy in place and antiseptic hand gel available throughout hotel areas. Overall, a pleasant stay.
The breakfast was nice and the staff was ultra helpful . The rooms were clean , but very noisy . We changed room once and both of them were noisy . The first one because we could hear the neighbours whisper , the second because there was an engine sound in the middle of the night . Unfortunately the rooms were not up to a 5 stars standard. However , the pool area , the common area and the staff were great .
For a five star hotel, rooms are rather small, the TV is quite small and the WC chain didn't work propperly. As well, they were rude when they told us in not a satisfactory way at all not to sleep in the couches of the hall, when it was the only place where you could rest a bit the last day when already having checked out. We were a family and we asked for two continuous rooms, and they gave us two rooms that were three floors apart. The pool has no sun at all, always down the shadow of the building and the dining room is a bit small to host all the guests. Also, they leave the luggage in the hall the day you leave for a long time, which I regard as a non propper thing to do. They charge for EVERYTHING, and when I day EVERYTHING I really mean It. To sum up, if I ever come back to Iraklio, I wouldn't make the same mistake again.…
Great stay, 10 minute walk from the main city center. Very helpful staff, even ordered me a taxi to the airport. Pool is very busy, if you want a chair you need to get up early to get one. Pool is nice and big. Great rooms with fridge and very comfy bed!
Kindly staff, central and comfortable hotel to stay in Hiraklion. The pool is small but enough to swim after a long day outside of the hotel. the swimming pool closes at 19:30 all days. The rooms are calm and you will have silence during the night. Beds are comfortable and the rooms modern and clean. The room where I stay was a little bit small. The park for the cars are too small. Only you can park if you come early. All about 6 cars are allowed to get in the park.