super food in the a la carte restaurants. unfortunately the smell off the nearby toilets diminish the experience. we were in Alila, blue domes and Rinela. we always had sunbeds. if you don't put towels before 9 in laguna you don't have space near the pools. service is good and friendly staff. we personally prefer Bleu domes. much more possibilities for lunch, more water sports for kids.
We stayed in Mitsis Laguna in the first two weeks of June. We had an amazing family holiday. The customer care was amazing, the staff is very friendly. They are always very helpful and attentive. We had a couple of small issues, but I am not going even to highlight them as all the problems were solved efficiently and quickly. Highly recommend this hotel. We also want to say hello to Yannis who is taking care of the main buffet, Michael who’s working as barista at the pool bar (he is making amazing frappe), Alexandros who is from the front desk reception, also girls from Champagne bar and a barmen who’s making an amazing “Basil smash” and Ewelina from the kids club. Thank you all!!
Me and my partner came to the Mitsis mid June, it was our first time to Greece and it was amazing! The Food at the buffet was lovely! We pre booked our Al a Carte restaurants a few weeks before we arrived to guarantee space (well worth doing!!). The only let down was the Steak restaurant, it seemed to be the most popular one, yet we couldnt understand why? The steak itself was lovely but if you want sauce, You'll only get BBQ (not what you want to dip your steak into!!). The service from all the staff was amazing, nothing was too much trouble. It was lovely to have the Mini-bar stocked up every day! They had a games room which closed at 11pm. The room itself if a bit cold and lonely, but great for kids. They had 4 pool tables, it would be great to be able to access it after those hours, but never mind! Overall our experience was great and we cant wait to come back!…
This is an outstanding resort hotel. It ticks all the boxes. Clean, comfortable, stylish, excellent food and what a selection of food there is. The staff are exceptional, without exception. There is a regular drinks service to the poolside or the beach. Every aspect is 5 star.
It’s been a perfect stay in family with a very kind and welcoming crew. Accommodation and facilities are perfect. We very much appreciated the pools, the proximity of the sea, the kindness of staff, and the all inclusive service 24/7. See you next time!!!
Fabulous stay, couldn’t fault the place. Variety of food was excellent, staff very friendly Music & entertainment round the pool although we enjoyed the more peaceful sunbeds on the beach across the quiet road . Champagne bar upstairs was classy
We returned last week from our long awaited trip to Mitsis Laguna. We had an amazing time and didn’t want to leave. The hotel itself was stunning, wow factor on arrival, clean, modern and feels like your in a palace. Our room 444, was a jacuzzi seaview bungalow room, our terrace was big with 2 sun loungers a table and chairs a 3 person hot tub and it got the sun all day! Our room was clean and spacious, 2 single beds pushed together but didn’t bother us to much, mini bar was filled every day with wine, beers and soft drinks and the air conditioning was our best friend, as the room was up 2 flights of stairs and was a hot walk up them. You get several staff members visit your room through out the day for various reasons, all to make your room more comfortable to stay in, would also like to thank manos, our hot tub service man, we saw him nearly every day, and he is such a lovely man, always polite and recommending good places to visit whilst in crete. The food, we had initially booked all of the restaurants but cancelled 2 due to plans changing, we visited the Asian restaurant which was my favourite, excellent food and excellent service by Johnny and his team who made us feel comfortable, we was also served by Johnny for a brunch we had later in the week and again was so worth the visit! Second favourite was the Italian restaurant, you can pretty much have what ever you want of the menu, including an additional main etc, and the salads in all the restaurants where “starters” but could be enough for a main course they was delicious! Finally we went to the steakhouse restaurant, the food was again lovely and the staff here worked really hard, it didn’t go unnoticed and Anastasia and poppy stood out to us for this reason, so thank you to them! In addition to the main restaurant my partners favourite meals was from the main restaurant, they cook a lot of the meats and fish, pasta and others in front of you fresh, this is the same with breakfast, and lunch and offer a great selection of sweet treats, bread, salads. You get welcomed at the door and seated either outdoors or in depending on your preference, table service for drinks, and then go and help yourself. Yiannis, Alanni and the team in the main restaurant where extreamly welcoming, Yiannis was always happy and treated everyone the same. Although we was not travelling with children I did notice that babies and children would also get well looked after. The crepes.. I only had the chance to have 1 an Italian savoury .. but it was delicious!! The location - the hotel itself isn’t surrounded by the best beaches or an awful lot to do, however, we enjoy a bit of a walk so to the right of the hotel we walked for 45 mins beautiful scenery throughout the whole walk, and managed to swim in clear waters of the sea. To the left of the hotel, lots of hotels, bars and restaurants if you fancy an evening out. We did venture to herakalion it was 45 euros each way in a taxi, and I would recommend to go in the evening, there’s lots restaurants. You can get a land train to herassonniss, which we regret not doing. In summary, the hotel is beautiful, all the staff are exceptional, we felt completely comfortable and welcomed from the minute we arrived, we did not want to go home! Will definitely stay in a Mitsis hotel again!…
We travel a lot but this is the only hotel/resort we’ve ever returned to. This was our first visit post-covid so we were wary of what it would be like, however we were not disappointed. Standards were as high as always and the hotel lived up to expectations. All areas of beautiful hotel seemed very clean, staff all friendly and attentive. Main restaurant good quality though as with all buffet restaurants can get repetitive - would definitely recommend booking a la carte restaurants in advance of arriving at the hotel. We used the Italian, the Green tavern (twice) and the grill restaurants - all were excellent. The menus do have minimal changes from previous years so variety maybe isn’t key, however quality is excellent. I also have a nut allergy and found this much easier to navigate with staff in the a la carte compared to main restaurant, however Sous chef was very helpful in main restaurant with offering alternative desserts. Lovely new addition since last visit is the beach bar, which also serves salads, wraps, and gyros throughout the day - this was a firm favourite. Creparie and ice cream bar also a firm favourite - standard always excellent. Room was clean and spacious - might be due for some redecorating soon but nothing to complain about. Shower does tend to flood the bathroom though! Pool areas well kept and though the hotel was busy, was still easy enough to get loungers, though as always is easier if you’re out fairly early. Beautiful hotel, location, all round great all-inclusive hotel.…
I stayed at this hotel for a week in June 2022 with my husband and two year old twin boys. It was a last minute booking due to the cancellation of our previously booked holiday so we did not really look into the hotel prior to booking. However this hotel did not disappoint. The hotel is absolutely beautiful and we were blown away by the lobby upon arrival. We were taken to our room on a golf buggy and the gentleman who checked us in was very helpful and friendly. Our room number 606 which was directly next to a pool which was very handy with two small children. It seemed to be a quiet area of the hotel as we could not hear any noise from the main pool or the entertainment on a night. The main bedroom was lovely with sliding doors to another room which lead onto a small patio area. While the rooms had a quick clean each day and towels refreshed, our bed sheets were not changed during our 7 night stay and the tray of welcome food was never cleared. The bath area could do with a revamp. The minibar in the room was restocked each day with cans of coke, Fanta, sprite as well as alcohol and water. There are four pools and a water slide. All a nice temperature, when we visited in June anyway. The food was nice. I would say it is a little repetitive in the main restaurant but this is to be expected in an all inclusive buffet. Always different meat, fish, pasta as well as a variety of veg, rice, potatoes etc. Special mention to Yiannis and the outdoor waiters who were very friendly and attentive. The gyros by the beach were delicious. The hot dogs at the pool bar were nice however not the best choices for food down there. The creperie was our personal favourite of the holiday. We visited for crepes and waffles each day and they were delicious. We tried the Italian, Steakhouse and Pan Asian a la carte restaurants and all were lovely. They can be booked online before your stay which we did not know however we managed to get a table for four of our seven nights whilst there. Taxi into Hersonissos was 10 euros where there are lots of cafes and bars. If you walk left out of the hotel by the beach, there is a small town where we played mini golf one night which was nice. We requested a late check out and this was 60 euros until 5pm going up 10 euros per hour which we found quite expensive.…
We had unforgettable 12 days at Laguna. Amazing Service and awesome staff. The friendly and warm hospitality and how lovely they treated our daughter Ellie is outstanding. Thank you thank you thank you. We will recommend you anytime. Special thanx to the MiniClub Ladys and the restaurant staff, and Georgios from the Bar. Our daughter was unbelievable happy about the tinfoil flowers from Stefanos and the smiling treatment of the whole team. Much love
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