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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mitsis Laguna Resort & Spa
Updated 06/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 11 hotels in Anissaras
Location
Cleanliness
Service
Value
Travellers' Choice
Mitsis Laguna Resort & Spa lies on the beach of Anissaras in the area of Hersonissos in Crete. It is a majestic and luxurious five-star hotel with a state of the art Wellness Spa that provides premium service. Guest accommodation in this five-star resort includes 351 luxurious rooms, consisting of 180 bungalows (34 of which shape a small island, surrounded by a lake and the rest are family bungalows), 90 beautiful sea view and garden view rooms, 79 superior rooms in the main building, and 2 presidential suites with a private pool for each. A number of infrastructures and facilities such as meeting rooms, tennis courts, beach volley, mini soccer court, gym, 3 seawater swimming pools, a kid’s pool, water slides etc. make the hotel an entertainment paradise for guests of all ages. The hotel places great importance on high quality gastronomy, as guests can try various gastronomic selections in the resort’s seven restaurants and 4 bars. The point of reference though is the unique sense of hospitality and the high standard of service in every guest encounter.
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Property amenities
Free parking
Free internet
Pool
Fitness / spa changing rooms
Free breakfast
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Outdoor pool
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Rooftop bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Business Centre with Internet Access
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Ironing service
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Room features
Bathrobes
Air conditioning
Private beach
Additional bathroom
Private balcony
Safe
Refrigerator
Flatscreen TV
VIP room facilities
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Russian, German and 1 more
Hotel links
Location
Full view
Contact
Anissaras, Hersonissos, Crete 700 14 Greece
Name/address in local language
Getting there
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3609Reviews924Q+A100Room tips
Reviews
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super food in the a la carte restaurants. unfortunately the smell off the nearby toilets diminish the experience. we were in Alila, blue domes and Rinela. we always had sunbeds. if you don't put towels before 9 in laguna you don't have space near the pools. service is good and friendly staff. we personally prefer Bleu domes. much more possibilities for lunch, more water sports for kids.
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Date of stay: July 2022Trip type: Travelled with family
Helpful
+1
Hotel's Favourite
We stayed in Mitsis Laguna in the first two weeks of June. We had an amazing family holiday. The customer care was amazing, the staff is very friendly. They are always very helpful and attentive. We had a couple of small issues, but I am not going even to highlight them as all the problems were solved efficiently and quickly. Highly recommend this hotel. We also want to say hello to Yannis who is taking care of the main buffet, Michael who’s working as barista at the pool bar (he is making amazing frappe), Alexandros who is from the front desk reception, also girls from Champagne bar and a barmen who’s making an amazing “Basil smash” and Ewelina from the kids club. Thank you all!!
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Date of stay: June 2021Trip type: Travelled with family
4 Helpful votes
Helpful
Response from MitsisLaguna M, Υπεύθυνος at Mitsis Laguna Resort & Spa
Responded 27 Jun 2021
Dear Guest, We would like to thank you for reviewing Mitsis Laguna Resort & Spa. We appreciate your kind words for our dedicated and caring team! We can not wait to share your review with our hotel staff. Many thanks, once more, for being our guest and for posting your wonderful rating. We look forward to welcoming you back at Mitsis Laguna Resort & Spa! With kind regards. Mitsis Laguna Resort & Spa team
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Me and my partner came to the Mitsis mid June, it was our first time to Greece and it was amazing! The Food at the buffet was lovely! We pre booked our Al a Carte restaurants a few weeks before we arrived to guarantee space (well worth doing!!). The only let down was the Steak restaurant, it seemed to be the most popular one, yet we couldnt understand why? The steak itself was lovely but if you want sauce, You'll only get BBQ (not what you want to dip your steak into!!). The service from all the staff was amazing, nothing was too much trouble. It was lovely to have the Mini-bar stocked up every day! They had a games room which closed at 11pm. The room itself if a bit cold and lonely, but great for kids. They had 4 pool tables, it would be great to be able to access it after those hours, but never mind! Overall our experience was great and we cant wait to come back!…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Hayley, Thank you for your awesome review and for your great comments regarding our food offerings as well as our service. Please be assured that the areas you highlighted will be taken into consideration. We are happy that overall you had a great experience and we can't wait for your next visit! Kind regards, Laguna Management Team
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This is an outstanding resort hotel. It ticks all the boxes. Clean, comfortable, stylish, excellent food and what a selection of food there is. The staff are exceptional, without exception. There is a regular drinks service to the poolside or the beach. Every aspect is 5 star.
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: It is worth the extra for a sea view
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Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Guest, Thank you for your amazing review and for choosing us for the third time. Your compliments regarding the cleanliness, the comfort and the style of our hotel are highly appreciated! Moreover, we are glad to see that we met your culinary expectations. It is great, also to read your kind comment about our exceptional staff. They will be thrilled to know that they made such an impact on your experience. It was a pleasure to welcome you and we are looking forward to your next visit! Kind regards, Laguna Management Team
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+1
It’s been a perfect stay in family with a very kind and welcoming crew. Accommodation and facilities are perfect. We very much appreciated the pools, the proximity of the sea, the kindness of staff, and the all inclusive service 24/7. See you next time!!!
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Pierre, Thank you for taking the time to share your views regarding your recent stay at the Mitsis Laguna Resort & Spa. We are delighted to see that we met your expectations! We can't wait for your next visit! Kind regards, Laguna Management Team
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Fabulous stay, couldn’t fault the place. Variety of food was excellent, staff very friendly Music & entertainment round the pool although we enjoyed the more peaceful sunbeds on the beach across the quiet road . Champagne bar upstairs was classy
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Dave, Thank you for your review and for choosing us for your holidays! We are very happy to read your amazing comments about the variety of our food offerings and our very friendly staff! It is also great that the Champagne Sushi bar met your expectations! It was a pleasure having you with us and we can't wait for your next visit! Kind regards, Laguna Management Team
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We returned last week from our long awaited trip to Mitsis Laguna. We had an amazing time and didn’t want to leave. The hotel itself was stunning, wow factor on arrival, clean, modern and feels like your in a palace. Our room 444, was a jacuzzi seaview bungalow room, our terrace was big with 2 sun loungers a table and chairs a 3 person hot tub and it got the sun all day! Our room was clean and spacious, 2 single beds pushed together but didn’t bother us to much, mini bar was filled every day with wine, beers and soft drinks and the air conditioning was our best friend, as the room was up 2 flights of stairs and was a hot walk up them. You get several staff members visit your room through out the day for various reasons, all to make your room more comfortable to stay in, would also like to thank manos, our hot tub service man, we saw him nearly every day, and he is such a lovely man, always polite and recommending good places to visit whilst in crete. The food, we had initially booked all of the restaurants but cancelled 2 due to plans changing, we visited the Asian restaurant which was my favourite, excellent food and excellent service by Johnny and his team who made us feel comfortable, we was also served by Johnny for a brunch we had later in the week and again was so worth the visit! Second favourite was the Italian restaurant, you can pretty much have what ever you want of the menu, including an additional main etc, and the salads in all the restaurants where “starters” but could be enough for a main course they was delicious! Finally we went to the steakhouse restaurant, the food was again lovely and the staff here worked really hard, it didn’t go unnoticed and Anastasia and poppy stood out to us for this reason, so thank you to them! In addition to the main restaurant my partners favourite meals was from the main restaurant, they cook a lot of the meats and fish, pasta and others in front of you fresh, this is the same with breakfast, and lunch and offer a great selection of sweet treats, bread, salads. You get welcomed at the door and seated either outdoors or in depending on your preference, table service for drinks, and then go and help yourself. Yiannis, Alanni and the team in the main restaurant where extreamly welcoming, Yiannis was always happy and treated everyone the same. Although we was not travelling with children I did notice that babies and children would also get well looked after. The crepes.. I only had the chance to have 1 an Italian savoury .. but it was delicious!! The location - the hotel itself isn’t surrounded by the best beaches or an awful lot to do, however, we enjoy a bit of a walk so to the right of the hotel we walked for 45 mins beautiful scenery throughout the whole walk, and managed to swim in clear waters of the sea. To the left of the hotel, lots of hotels, bars and restaurants if you fancy an evening out. We did venture to herakalion it was 45 euros each way in a taxi, and I would recommend to go in the evening, there’s lots restaurants. You can get a land train to herassonniss, which we regret not doing. In summary, the hotel is beautiful, all the staff are exceptional, we felt completely comfortable and welcomed from the minute we arrived, we did not want to go home! Will definitely stay in a Mitsis hotel again!…
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Date of stay: June 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Steph, Thank you for sharing your views regarding your recent stay with us. We are excited to read that you had an amazing time and that you did not want to leave! We want our guests to feel the pleasure and comfort of being treated and welcomed with a spirit of warmth and generosity. It was a pleasure having you with us and we will be happy to welcome you in the Mitsis Laguna Resort & Spa or to another hotel of the Mitsis Group! Kind regards, Laguna Management Team
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+1
We travel a lot but this is the only hotel/resort we’ve ever returned to. This was our first visit post-covid so we were wary of what it would be like, however we were not disappointed. Standards were as high as always and the hotel lived up to expectations. All areas of beautiful hotel seemed very clean, staff all friendly and attentive. Main restaurant good quality though as with all buffet restaurants can get repetitive - would definitely recommend booking a la carte restaurants in advance of arriving at the hotel. We used the Italian, the Green tavern (twice) and the grill restaurants - all were excellent. The menus do have minimal changes from previous years so variety maybe isn’t key, however quality is excellent. I also have a nut allergy and found this much easier to navigate with staff in the a la carte compared to main restaurant, however Sous chef was very helpful in main restaurant with offering alternative desserts. Lovely new addition since last visit is the beach bar, which also serves salads, wraps, and gyros throughout the day - this was a firm favourite. Creparie and ice cream bar also a firm favourite - standard always excellent. Room was clean and spacious - might be due for some redecorating soon but nothing to complain about. Shower does tend to flood the bathroom though! Pool areas well kept and though the hotel was busy, was still easy enough to get loungers, though as always is easier if you’re out fairly early. Beautiful hotel, location, all round great all-inclusive hotel.…
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: We visited in June this time, definitely felt quieter than July/august previously
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Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Guest, Thank you for your amazing review and for choosing us one more time for your holidays! We are also happy to read that you liked our new addition, the Snack Beach bar and your stay met your expectations. Moreover, your compliments on the cleanliness of the hotel and the friendliness of our staff are much appreciated! Please be assured that the areas you highlighted will be taken into consideration. We hope to welcome you back in the near future. Kind regards, Laguna Management Team
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I stayed at this hotel for a week in June 2022 with my husband and two year old twin boys. It was a last minute booking due to the cancellation of our previously booked holiday so we did not really look into the hotel prior to booking. However this hotel did not disappoint. The hotel is absolutely beautiful and we were blown away by the lobby upon arrival. We were taken to our room on a golf buggy and the gentleman who checked us in was very helpful and friendly. Our room number 606 which was directly next to a pool which was very handy with two small children. It seemed to be a quiet area of the hotel as we could not hear any noise from the main pool or the entertainment on a night. The main bedroom was lovely with sliding doors to another room which lead onto a small patio area. While the rooms had a quick clean each day and towels refreshed, our bed sheets were not changed during our 7 night stay and the tray of welcome food was never cleared. The bath area could do with a revamp. The minibar in the room was restocked each day with cans of coke, Fanta, sprite as well as alcohol and water. There are four pools and a water slide. All a nice temperature, when we visited in June anyway. The food was nice. I would say it is a little repetitive in the main restaurant but this is to be expected in an all inclusive buffet. Always different meat, fish, pasta as well as a variety of veg, rice, potatoes etc. Special mention to Yiannis and the outdoor waiters who were very friendly and attentive. The gyros by the beach were delicious. The hot dogs at the pool bar were nice however not the best choices for food down there. The creperie was our personal favourite of the holiday. We visited for crepes and waffles each day and they were delicious. We tried the Italian, Steakhouse and Pan Asian a la carte restaurants and all were lovely. They can be booked online before your stay which we did not know however we managed to get a table for four of our seven nights whilst there. Taxi into Hersonissos was 10 euros where there are lots of cafes and bars. If you walk left out of the hotel by the beach, there is a small town where we played mini golf one night which was nice. We requested a late check out and this was 60 euros until 5pm going up 10 euros per hour which we found quite expensive.…
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Date of stay: June 2022
Value
Rooms
Service
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your detailed review and for choosing us for your holidays. We are delighted to read that you remained satisfied with our beautiful hotel and concretely with our lobby area. Moreover, your compliments for our helpful and friendly staff are highly appreciated. It is great that the room design and allocation met your expectations. Please be assured that the areas you highlighted will be shared with the concerned departments. It was a pleasure to host you and we hope to have this opportunity again in the near future. Kind regards, Laguna Management Team
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We had unforgettable 12 days at Laguna. Amazing Service and awesome staff. The friendly and warm hospitality and how lovely they treated our daughter Ellie is outstanding. Thank you thank you thank you. We will recommend you anytime. Special thanx to the MiniClub Ladys and the restaurant staff, and Georgios from the Bar. Our daughter was unbelievable happy about the tinfoil flowers from Stefanos and the smiling treatment of the whole team. Much love
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from MitsisLaguna Michail Giorntamilakis, Γενικός Διευθυντής at Mitsis Laguna Resort & Spa
Responded 4 days ago
Dear Mickey, Thank you for taking the time to write a review and of course for recommending us. Your compliments for our amazing service as well as for our awesome staff are highly appreciated. Moreover, we are excited to hear that your daughter was unbelievably happy with the kind gesture of a member of our team and the smiling treatment of the whole team! It will be our great pleasure to welcome you back in the near future! Kind regards, Laguna Management Team
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PRICE RANGE
$223 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mitsis laguna hotel anissaras
LOCATION
GreeceCreteHeraklion PrefectureHersonissosAnissaras
NUMBER OF ROOMS
351
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Claim Your Listing Frequently Asked Questions about Mitsis Laguna Resort & Spa
Which popular attractions are close to Mitsis Laguna Resort & Spa?
Nearby attractions include Luxurious Furs (1.7 km), Central Bar ( formerly Sports Cafe Central) (5.1 km), and Buggy Safari Motoxperience (2.3 km).
What are some of the property amenities at Mitsis Laguna Resort & Spa?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free breakfast.
Which room amenities are available at Mitsis Laguna Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mitsis Laguna Resort & Spa?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Mitsis Laguna Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mitsis Laguna Resort & Spa?
Conveniently located restaurants include Taverna Harakas, Sofas Taverna, and Spyros Taverna.
Are there opportunities to exercise at Mitsis Laguna Resort & Spa?
Yes, guests have access to an indoor pool, a sauna, and fitness classes during their stay.
Which languages are spoken by the staff at Mitsis Laguna Resort & Spa?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to Mitsis Laguna Resort & Spa?
Many travellers enjoy visiting Megali Vrisi (Great Fountain) (14.4 km).
Does Mitsis Laguna Resort & Spa have any great views?
Yes, guests often enjoy the ocean view available here.
Is Mitsis Laguna Resort & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.