CASTELO DE SANTA CATARINA (Porto) - Hotel Reviews, Photos, Rate Comparison

We stayed in a room just off reception in the palace for 3 nights. When we arrived (lete) the reception staff was helpful & friendly and moved us from the room we were supposed to be in (upstairs in the castle) to one in the ground floor as we explained that we couldn't really do stairs. All the staff is friendly and helpful, cleaning is done every day and there's an electric kettle in the room with teas and coffees for one to use (particularly helpful for a caffeine addict like me). The beds are very comfy, big and linens r very soft and the room we stayed in was spacious and comfortable (it was meant for 3 people but we were only 2) and very, very clean. Breakfast was a treat every morning in a beautifully decorated room upstairs (those stairs were the only not so positive thing in it all, but were doable with some effort). Now Camilla. Camilla is the resident black&&white tabby cat and she was an absolute sweetheart - albeit probably in it for the treats I gave her every night! Unsure if she usually does this with others or if she sensed I was missing my own kitty, but every night I would fall asleep cuddling with her and listening to her soft purrs. She usually would wake us (aka me) round 5am to go out of the room but I didnt mind in the least. I bought her cat treats and would show her my appreciation of her by giving her some every night before bed. I want to go back next year, hopefully stay in the same room as we did. :)…

Date of stay: September 2018Trip type: Travelled with friends

Great Location METRO 5min, MALL & MERCADO only 15min WALK on Rua de Santa Catarina

Clean large room air condition was more than adequate(could be COLD if you desired). Reception was very helpful when we needed to check about DOURO VALLEY Trip we had booked elsewhere. DO IT! ABSOLUTELY STUNNING! Close Proximity(about 400m) to Marquez Station Metro. USB Connection, coffee & tea in room but NO SAFE only safety deposit @ Reception. Free Breakfast was OK, fresh baked pastries, delicious breads, boiled eggs, scrambled eggs & bacon but not warm enough(could have borrowed a pan to warm more, staff friendly), fresh tomatoes, cold meats, cheeses, fresh fruits, juices, coffee, yogurt, cereals. Staff also helpful finding a Continente(Supermarket in Via Caterina/MALL) about 15min walk down Rua de Santa Catarina. JUST WHAT WE WERE LOOKING FOR a SALE 33%, 50%, 75% OFF Douro Valley Ports, Wines & MANY MORE etc. SO we bought groceries & Wine went back to our Room plugged in my Music USB that I just happened to have, ROMANCE started ALL OVER AGAIN! FYI watch out for PICKPOCKETS lines in and out of TRINDADE Metro, my Review of Thai Beach Club Restaurant Vilamoura gives you some insight.…

Date of stay: August 2019

Only stay here if you aren't parking and have other breakfast plans

The place looks like a castle. It is as advertised. Super cool interior especially in the royal suite. A truly one of a kind experience. However, two things would prevent me from returning if I am back in Porto. 1) The breakfast is mediocre. I had breakfast at multiple places on my 10 day trip through Portugal, and this one just felt like they weren't trying. Additionally I showed up 15 minutes before the end of breakfast and I saw staff taking food for themselves even though I, a guest, had not even had the opportunity to eat. 2) I had a deep scratch on my car from another guest in the parking lot. I paid for 2 nights of parking. This is not FREE parking. They have cameras that are literally looking at my car at all hours. They could not help me find the culprit and refused to take any responsibility. They wouldn't even refund the two nights of parking. They said the videos are only live feed so too bad. And if it happened at night when no one is watching that closely, they wouldn't have even seen it. A better hotel would have done a lot more about the situation than this one. Truly disappointed.…

Date of stay: July 2019

Value

Service

Sleep Quality

Trip type: Travelled as a couple

Esteemed guest, many thanks for you positive remarks about our facility. We're glad that your stay, as you've put it, felt like one of a kind. Although we're extremely appreciative of your review, we would like to take this opportunity to clarify your comments about parking: Upon arrival, every guest is presented with a document stating the terms, conditions and privacy policy. In that document, it is stated very clearly, in 3 languages, that "The hotel is not responsible for any damages caused to the vehicles, whatever the cause (...)" as well as pricing. In order to use our parking, this document must be read and signed by our guests. Our cameras are not recording and are only working with a live feed. With that said, if we glance at the cameras and see an event like what you claimed had happened in our grounds, we'd act immediatly, but as it wasn't the case, once again, we're very sorry, but there's nothing we could've done about it. Concerning breakfast: We offer a free buffet service, with 6 variety of fresh cut fruit, 3 types of cheese, sorted yogurts, 5 types of bread, cereals, tomatoes, mushrooms, ham, scrambled and boiled eggs, bacon, sausage, juice, coffee, different kinds of tea, capuccino, chocolate milk and a wide variety of local sweets. For your next stay, please be so kind to inform us what else you may need for your breakfast as well as any other aspect that's not meeting your expectations, we were as will always be here to further improve all of our guests stay when confronted with any complaint, opinion or suggestion. We're sorry we could not meet your high expectations.

+1

Fabulous unique Palace in Porto

Wonderful couple of nights spent in Porto's best kept secret Palace. Beautiful room & view, great bathroom. Excellent breakfast in a room decorated with antiques & a huge chandelier. Immaculately clean throughout. Garden area stunning. Great value & very helpful staff. Will be back…

Date of stay: June 2019Trip type: Travelled with family

Esteemed guest, we have registered and taken in consideration your positive review regarding our establishment. It's a hard job keeping a 120 year old structure authenthic and clean, so we are very proud to see all the effort that Castelo Santa Catarina’s staff has put together being appreciated. It's really good to know that you have had a good stay with us. The photos you took are amazing! Thanks for sharing! Kind regards from our team.

+1

Nice rest after the Camino

Charming place-former estate from 1887. Gorgeous tile work, formal gardens and even a chapel on site. Quiet, gated & attentive to all requests. Good home base to explore Porto. Evening “ladies” were out on a late return to hotel but fairly quiet during the day.

Date of stay: June 2019Trip type: Travelled as a couple

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We will be staying in Portugal for over two weeks so I am thinking about renting a car at the airport prior to our stay if the parking is free or we may choose to take public transportation from the airport if there is a charge for the parking. Is the parking free, and what is the best means of public transportation from the airport to Castelo de Santa Catarina and back to the airport after our stay?

The parking at the hotel is free and the drive is not difficult.

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hello I am reading about a new part of the hotel and the old one castle what are the preferences ??in both options I need wc and shower in the room

All rooms are en suite. We were in the new part, as the old was still being renovated. We liked the fact that there were few stairs and a nice garden view.

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I'll be there on Sunday, Mar. 26th. I was drawn by the fact that there is a 'Castle Cat'. Where does he/she hang out?

breakfsst room, reception area, garden, and she slept with me for the 3nights we stayed there. (Room off of reception to ur right)

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What is the closest metro stop to the hotel? How far is it to walk from the metro to the hotel?

Marques is right. Get a multi-trip ticket and enjoy the whole system. Taxis are fine if you need one, but the transit system is excellent.

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I am wondering if you can advise us as to the best way to travel to Lisbon after our stay in Porto? Is it necessary to book transportation in advance? Thank you!

We had a car and drove. It allowed us to stop along the way to see things especially the library at the University of Coimbra. It has been called the most beautiful college library in the world. Certainly worth the stop.

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