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Pestana Palacio do Freixo

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1,479 Reviews from our TripAdvisor Community

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There are newer reviews for Pestana Palacio do Freixo
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Showing 679: English reviews
Christchurch, New Zealand
Reviewed 4 weeks ago

Tricky to find when you are driving. GPS takes you the wrong way and signage when you get to the entrance needs a reception sign. Stressed by the time we got there. Quite a wait to checkin but settled in a beautiful lobby area with a coffee and the concierge came and got us when there was a check in...

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Helpful?
Thank Cherillio
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear Cherillio, Thank you very much for your useful feedback. We are sincerely sorry for the inconveniences you experienced during your stay, our management was already informed and we will act accordingly to prevent this from repeating. Once again, we thank you for your comments and to give us the opportunity to improve our services. Warm regards, Paula Coutinho

bay area
Reviewed 4 weeks ago

The was an abandoned palace which has an added section (built where a factory was) to house the rooms. Little out of the way but there is a free shuttle service to the cathedral and return a couple times daily but you must reserve seats in advance. Taxi from port to hotel was around 8 euro. Grounds are beautiful. Daily...

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Helpful?
Thank echoy
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear Echoy, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Reviewed 4 weeks ago

Immaculate Hotel and interesting history and conversion of the industrial old soap factory which is linked next door into the bedrooms and spa complex. Food and staff excellent enjoyable stay wouldn't hesitate to stay there again great pool as well overlooking the river which with the warm weather we took advantage of.

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Helpful?
Thank Simon B
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear Simon B, It is a great joy to know that you had a good time at Palácio do Freixo. Our team is really grateful for your kind words. Until next time! Warmest regards, Paula Coutinho

Toronto, Ontario, Canada
Reviewed 5 weeks ago

A room was a little small and dark but clean and modern. I enjoyed the river looking scenary from the hotel. I like the breakfast, especially a croissant. Location is not ideal if you don't have a car. But if you do, I recommend this hotel.

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Helpful?
Thank Littlesheep
Paula C, Gerente de relações com clientes at Pestana Palacio do Freixo, responded to this review

Dear Littlesheep, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Lisbon, Portugal
Reviewed 3 November 2016

great location,great building,wonderfully decorated and kept,very cinfortable and spacious room equiped with the best quality aminities The views are overwhelming.. You wish you could stay longer and definitly whant to go back siin

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Helpful?
Thank 984carmo
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear 984Carmo, We genuinely appreciate your feedback. It is a delight to know that you enjoyed your stay. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

Lisbon, Portugal
Reviewed 3 November 2016

Bad housekeeping, bad breakfast. Friendly staff, beautiful hotel, very luxurious, excellent room. Away from the hustle of the city center. Yet a short car ride from the winery's and the restaurants by the riverside,

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Helpful?
Thank sumantbr
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear Sumantbr, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our hotel did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest...

Vancouver, Canada
Reviewed 31 October 2016

This hotel is a little heaven hidden from the main tourist area of Porto A van brings you into town for the visits and the porto tastings and you can enjoy the quiet and the luxury of the Palacio afterwards . The rooms are spacious and well designed for today's conforts, the spa, pool area, atriums...everything screams relaxation and peace....

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Helpful?
Thank jojodion
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear jojodion, Thank you very much for your comments; it is a pleasure to know that you enjoyed your stay at Palácio do Freixo. We are looking forward to see you again! Warmest regards, Paula Coutinho

Italy
Reviewed 30 October 2016

the hotel is an amazing monumental building; the location and the facilities are fantastic but the staff needs to improve its friendliness and its capability to satisfy the customer needs. Food and restaurant service are very good.

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Helpful?
Thank MxNItaly
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear MxNItaly, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our service did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near future. Warmest...

Ridlington, United Kingdom
Reviewed 25 October 2016

We stayed at the beautiful Palacio do Freixo in early October 2016. As this hotel is sited a short way out of Porto we did not feel the instant buzz of being in the heart of the city. However, the hotel ran a regular courtesy mini-bus into the city centre which only took five minutes or so. The hotel architecture...

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Helpful?
Thank Steve P
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear Steve P, We genuinely appreciate your feedback. Regarding the room, we have informed our Manager and we sincerely thank you for your suggestion. We wish you a pleasant day and we are looking forward to see again! Warmest regards, Paula Coutinho

cleveland, Ohio
Reviewed 25 October 2016

We loved the entry to this hotel, the architecture is gorgeous, and the setting was beautiful, right on the Douro river with lovely views. That said, while our rooms were large (junior suites) the decor was very contemporary & cold and furniture not that comfortable (although the beds were good) and the color scheme was definitely "unusual" - lots of...

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Helpful?
Thank worldcurious
Paula C, Guest Relations Manager at Pestana Palacio do Freixo, responded to this review

Dear worldcurious, Thank you very much for your feedback and to give us the opportunity to improve. We are sorry if our service and decor did not meet your expectations, your comments were already forwarded to our management and we are sincerely grateful for bringing those to our attention. We hope we can receive your visit again in the near...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This hotel is situated by Porto's Douro River in a restored 18th-century Baroque building. It offers grand public areas with original architecture. Rooms at Pestana Palacio do Freixo are spacious, air-conditioned and have a separate seating area. Bathrooms include luxury amenities and a hairdryer. Some rooms offer Douro River views. Guests can relax on a sun lounger next to the Palacio Do Freixo's outdoor infinity pool which overlooks the river. The restaurant Palatium serves a daily buffet breakfast cooked with fresh ingredients. Guests can order light snacks at the pool or evening cocktails at the hotel's bar. The hotel is situated 2.5 km from the Dolce Vita Shopping Area and 1 km from Campanha Train Station. Porto Airport is a 20-minute drive away. ... more   less 

Additional Information about Pestana Palacio do Freixo

Address: Estrada Nacional 108, 206 | Campanha, Porto 4300-316, Portugal (Formerly Pousada do Porto - Freixo Palace Hotel)
Region: Portugal > Northern Portugal > Porto District > Porto
Price Range: ₹ 9,882 - ₹ 17,327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Palacio do Freixo 5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Palacio Do Freixo Hotel Porto
Hotel Style:
#1 Family Hotel in Porto
#2 Romantic Hotel in Porto
#4 Business Hotel in Porto
#4 Spa Hotel in Porto
#5 Luxury Hotel in Porto
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Palacio do Freixo staff and other travellers.
26 questions
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Questions? Get answers from Pestana Palacio do Freixo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All guest rooms are located in the annexed building, not the Palace itself. Despite its facade, this is an upscale modern hotel.”
 of 5 bubbles Dellis12, 28 Nov 2016 | Read review
“Rooms with a river view would make the stay that much more exceptional.”
 of 5 bubbles Inaway, 21 Nov 2016 | Read review
“Ask for a high floor”
 of 5 bubbles foody573, 9 Nov 2016 | Read review
“River view is nice with opening windows”
 of 5 bubbles Cherillio, 6 Nov 2016 | Read review
“Rooms overlooking the river the best of course”
 of 5 bubbles , 5 Nov 2016 | Read review
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