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Pestana Carlton Madeira Premium Ocean Resort

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Largo Antonio Nobre, No. 1, Funchal, Madeira 9004-531 Portugal
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Traveller (2304)
Room & Suite (770)
Pool & Beach (446)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 05/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#36 of 98 in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Hiking
Mini golf
Tennis court
Evening entertainment
Fishing
Walking tours
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
Wardrobe / wardrobe
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Business
Languages Spoken
English, French, Spanish, German and 1 more
3980Reviews230Q+A100Room tips
Traveller rating
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Popular mentions
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Most Recent
Marline N wrote a review 9 May
3 contributions
My family and I visited Madeira for the flower festival. We had a fantastic time at the hotel. The hotel is ideally located near the beach, a few meters from several grocery stores, a variety of bars/resturants pharmacy and walking distance from the city centre. My kids especially enjoyed the kids dinner that was organised by the hotel, they had such a great time and made new friends. We also enjoyed the cocktail where we met some of the hotel management. The hotel was super clean with friendly staff who went out of their way to assist us throughout our stay. The breakfast had great variety and healthy options too. We also enjoyed the games rooms and especially loved the indoor pool and jacuzzi 😍 Thank you the wonderful experience. We look forward to staying there again the next time we are in Madeira!
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Date of stay: May 2022Trip type: Travelled
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 days ago
Dear Mrs. MarlineNg, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, The Team at Pestana Carlton Madeira
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Annika P wrote a review 8 May
33 contributions5 helpful votes
+1
It's a really nice hotel with great location. Our room was big and we had a view on the pool and ocean. We really liked the breakfast and dinner at the pub. The employees were friendly and helpful. We had live music almost every night. You can walk about anywhere in the town from this hotel in 15-20min. We really liked our stay and this hotel will be our choice again when we visit Madeira.
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
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kak2781 wrote a review 6 May
London, United Kingdom5 contributions2 helpful votes
Enjoyed my stay in this hotel. Had a lovely large seaview room. Booked bed & breakfast so I could try tge local restaurants. The breakfast was excellent catering for all tastes. Covid measures were excellent.
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Date of stay: March 2022
Value
Cleanliness
Service
Room Tip: Seaview rooms are quiet.
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 days ago
Dear Mr./Mrs. kak2781, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Maria da Paz Garcia - General Manager
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Roger K wrote a review 4 May
5 contributions
+1
We stayed in April 2022, this hotel is well located for most things and places. On arrival we felt the receptionist, who checked us in, was less than welcoming, but that was soon forgoten when we saw the room. We had a Junior Suite which was on the 11th floor and sea facing. The room was huge and had everything we could want and the views were wonderful. The receptionists on the desk when checked out were great, very helpful and organised our boarding passes for the flight home. This was particularly good as we had previously been told that this could not be done at the hotel. The hotel has very good facilities, excellent pools, access to the sea via steps from a small pier. The flower beds, around the main pool, were very well kept and very colourful. Everywhere was clean and fresh, although there were some small points in need of a little TLC., but generally the Hotel is very well looked after. We met some excellent members of staff who went out of their way to ensure that we wanted for nothing, in particular we would like to thank Nelia, Andre, Ana and Manuel, to name but four. We were made to feel welcome and wanted. The Chamber Maid service was excellent and the room was always clean and tidy. The only downside, for us, was the evening meal, whilst the food was ok, it wasn’t great, apart from the Lamb Chops which were delicious. There was always something that was good, but main courses tended to be a little dry or not to our taste. Should we return again, this was our second visit, we would probably do so on a bed and breakfast basis, as we did on our first visit. There were a couple of little niggles, the tea/coffee and milk in the room were not replenished. When we questioned this, we were told that we would have to pay extra, only 4 euros a day, but we thought this was odd in a hotel of this standing, so we bought our own coffee in a local supermarket which was better and cheaper. Also, there was no coffee offered after the evening meal, we asked if coffee was available and we were told that it was, but we had to pay extra for it. Coffee and other hot drinks were available at breakfast, but these were via machines and not very good. The orange juice was very good. There is little entertainment in the evening, sometimes there would be a young lady singers in the “Pub” and lounge, all were very good, but that was about all there was, apart from football on the televisions. Mind you, in a place like Funchal there’s always something entertaining going on. We would go again and we would recommend this hotel.
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Date of stay: April 2022
Value
Service
Sleep Quality
Room Tip: High floor and sea facing.
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. Y9257MXrogerk, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Good notice of your comments were made for further improvements. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia - General Manager
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Joan C wrote a review 3 May
Liverpool, United Kingdom62 contributions46 helpful votes
Just returned home from our stay at Pestana Carlton with family.The Hotel is fabulous, lots of outdoor spaces to just chill and relax, the Breakfast room is very big and lots of choices to eat. The hotel staff are very courteous and helpful, the young gentleman at the entrance is really pleasant taking time to greet you each day. There is a pub attached to the Hotel which is very reasonable for food and drink, Andre who is one of the staff members is excellent, always making sure we were served very efficiently a lovely young Gentleman, who made our time in the pub very pleasant There are a number of eating places close to the Hotel very handy if you do not want to venture far. Taxis close to hotel which are very reasonable. We booked a tour with the hotel to West side of Island which was excellent, our driver Augusta was very knowledgeable a trip worth doing. Would not hesitate staying at this hotel again.
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Date of stay: April 2022Trip type: Travelled
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. Joan C, On behalf of the entire team at Pestana Carlton Madeira, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, Maria da Paz Garcia - General Manager
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Janliverpool england wrote a review 3 May
27 contributions48 helpful votes
Second visit to the Island, but first time in this hotel. Lovely hotel,staff friendly and helpful.so much to do at this hotel,if you never wanted to move from Hotel you never needed to as so much to do. We had rooms over looking pool and sea on 4 floor (not the new block) Reception on 6 floor so we went down to our rooms which were lovely and cleaned everyday. The pub in the hotel was great to come back to after being out all day and food was excellent, A big shout out to Andras (think that is how he pronosed it ,he had only been working in hotel for 3 weeks) The Tavernna was also nice, did have entrainment in evening,but if you went later it was nice and relaxing for a drink. Would definitely recommend hotel ,and would book hotel again. Thank you to all the staff for looking after us and making our holiday enjoyable.
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Date of stay: May 2022Trip type: Travelled
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. Janpenwood, Thank you for your feedback on your stay at Pestana Carlton Madeira. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Carlton Madeira, and we look forward to welcoming you again soon. Best regards, Maria da Paz Garcia - General Manager
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Jonathan R wrote a review 1 May
Prestatyn, United Kingdom23 contributions3 helpful votes
Well located hotel with reasonable facilities and a decent breakfast. Higlight was the service from the hotel team. Noisy motorbikes and cars (boy racers) were the only drawback on the side of the hotel facing the town. Need better sound proofing.
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Date of stay: April 2022
Rooms
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. Jonathan R, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Good notice of your comments were made for further improvements. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia - General manager
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charlottehertzum wrote a review 1 May
Ebeltoft, Denmark98 contributions111 helpful votes
The hotel is nicely located close to the sea, the harbor and the city. There is only a 15 minute walk to the harbor promenade. Lovely breakfast with a large selection. Grill restaurant Taverna served delicious food but stay away from the buffet restaurant. There was an insulting little selection of food on the buffet and most of it tasted dry and dull, not worthy of a 5 star hotel! On arrival there were a selection in the room of tea and to small letters of Nescaffee and it was not possible to get more coffee without replacing the hold selection for a price of 4 EUR! We only needed the coffee! We chose to buy our coffee in the local supermarket, along with wine, beer and soft drink as there whas no beverage available in minibar. The standard of the hotel room was good but even though we had booked and paid for full sea view we were only assigned end rooms with sloping sea views. The hotel pool area is very nice and well maintained. Sun loungers and parasols, however, were of older date. The sunbeds was hard and uncomfortable and we were not offered cushions which are otherwise standard in most 5 star hotels. All in all it was a disappointment that you did not get the extra that you can expect when booking and paying for a 5 star hotel. We can therefore only give a medium rating and will not recommend the hotel to travelers who want an experience out of the ordinary
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr./Mrs. charlottehertzum, Thank you for taking the time to provide us with your feedback on your experience at Pestana Carlton Madeira. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pestana Carlton Madeira. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Maria da Paz Garcia - General Manager
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JillClardy wrote a review Apr 2022
Redwood City, California776 contributions236 helpful votes
+1
We stayed for 3 nights with a group tour and were utterly delighted with our huge room on the 7th floor overlooking the pool and the ocean. We had a sitting area with sofabed and ottoman, easy chair facing the tv, and a separate kitchenette area with table & chairs, coffee kettle and mini-fridge. The bathroom was luxurious with a huge soaking tub, separate shower and toilet stall, and double sinks. The balcony stretched the width of the room and was relaxing and quiet. The breakfast room is huge with a great variety of delicious hot and cold foods, though if you go later it can be rather hectic and crowded. We enjoyed drinks in the bar which had a nice duet singing one evening. We had a lovely lunch on the terrace overlooking the dock far below where the dive boat is located. The service was a bit a lackadaisical, but it didn't bother us because we weren't in a hurry. The elevators are tricky to figure out. One set of elevators goes from the lobby to the rooms on floors 5 and above. Separate elevators take you down to the pool level, and signage is poor, so it took a bit of exploring to figure it out. We walked a lot during a stay and found this an excellent location for exploring the town.
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Date of stay: March 2022
Value
Service
Sleep Quality
Room Tip: ocean view !
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. JillClardy, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. Good notice of your comments were made for further improvements. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia - General Manager
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David Williams wrote a review Apr 2022
5 contributions1 helpful vote
This hotel is in a prime position close to the main town of Funchal and overlooking the harbour. Rooms are clean and spacious, especially those overlooking the attractive swimming pools and gardens. Time spent on the balcony can be very relaxing. It is however, a hotel that needs to address some very basic problems which are certainly irritating. We were there for 3 weeks and several times the arrangements for breakfast were chaotic. A long queue waiting to get into the dining room is not what guests should have to do on several days; tables were slow to be cleared to allow more people to sit down as soon as they arrive to eat; queuing up for coffee at machines doesn't even happen at MacDonalds ! Jostling with too many people at the buffet suggests the lay-out was wrong. Yet, despite all this, the food was good; staff were courteous and helpful despite having to work in such trying circumstances. A total re-think is needed to improve the management and welfare of the guests at breakfast between 8.30 am and 9.30 am. The hotel senior management must show a responsible attitude by getting more staff - which is not easy after Covid - and re-organising the breakfast routine so that the guests can enjoy a welcoming and uncomplicated start to the day. Would we go again to this hotel? Yes, certainly, but we would expect a guarantee that the breakfast service had been greatly improved.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
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Response from , General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr./Mrs. dswpmh, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We would like to inform you that we thank you very much for your kind feedback about breakfast and we would like to inform you that we are doing our best to improve that situation and improve our quality levels of service during breakfast. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia - General Manager
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PRICE RANGE
$103 - $272 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
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Frequently Asked Questions about Pestana Carlton Madeira Premium Ocean Resort
Which popular attractions are close to Pestana Carlton Madeira Premium Ocean Resort?
Nearby attractions include Trap Music Bar (0.1 km), Capela Nossa Senhora da Penha de França (0.3 km), and MAMMA - Museum of Modern Art of Madeira (0.2 km).
What are some of the property amenities at Pestana Carlton Madeira Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira Premium Ocean Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira Premium Ocean Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira Premium Ocean Resort?
Conveniently located restaurants include X Tonel Restaurante, William Restaurant, and Casal Da Penha.
Are there opportunities to exercise at Pestana Carlton Madeira Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Pestana Carlton Madeira Premium Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Carlton Madeira Premium Ocean Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Carlton Madeira Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.