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Pestana Carlton Madeira Premium Ocean Resort

Largo Antonio Nobre, No. 1, Funchal, Madeira 9004-531 Portugal
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Traveller (2928)
Room & Suite (848)
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.

About

#42 of 95 hotels in Funchal
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Travellers' Choice
The Pestana Carlton Madeira is a luxurious and charming 5-star hotel in the city of Funchal, on the island Madeira with views of the sea, garden, swimming pool or Funchal bay. It's only 10 minutes on foot from the city centre, with a private car park available for a fee. It features two enormous outdoor saltwater swimming pools, direct access to the Atlantic ocean, and a dive centre where you can experience your first underwater adventure and take boat excursions. For deeper relaxation, you can take advantage of all of the services available at the Spa, including the 25-foot indoor swimming pool and relaxation rooms where you can enjoy a Magic Spa treatment. The hotel features Wi-Fi, four restaurants and two bars.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Diving
Game room
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Hiking
Mini golf
Tennis court
Evening entertainment
Fishing
Table tennis
Walking tours
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Hair dryer
Safe
Telephone
Wardrobe / wardrobe
Electric kettle
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Room types
Ocean view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, French, Spanish, German and 2 more
Hotel links
Special Price:Become a PGC Member to get 10% of discount, among other special benefits!
4520Reviews248Q+A100Room tips
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Carolina052014 wrote a review Feb 2024
Lisbon, Portugal8 contributions1 helpful vote
Spacious room with an incredible view over the sea and also the swimming pool. Bed was very confortable. All the staff was amazing. We felt at home. A special thank you to Lisbeth and to Miguel Lopes for all your assistance. We look forward to return to Pestana Carlton Madeira.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 days ago
Dear Mrs. Carolina052014, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jane O wrote a review May 2023
7 contributions11 helpful votes
Hotel's Favourite
From the moment we arrived, we felt well looked after by the staff. We came in on an early flight, so we knew there would be a long wait for our room, but we were delighted to be greeted with a glass of cool juice while we checked in, our luggage and coats were whisked away and we were directed to the poolside cafe with a voucher for a restorative cuppa, which was exactly what we needed. We had booked a sea view and we loved the room on the 16th floor, which had a generously sized bathroom and plenty of storage and seating. The fridge contained some complementary water and soft drinks, and there was an initial tray of tea/coffee, and a kettle, however there is a charge if you ask for refills. We hadn't visited Madeira before so we booked half board to make life easier. Breakfast and dinner were both buffet style. We like an early breakfast and the choice of food on offer was excellent - many different types of bread rolls, little cakes, croissants, toast, fresh fruit and juices, cold meats and cheese, cooked breakfasts, omelettes on request and the makings of a buck's fizz. Dinner was a different theme each night (eg Portuguese, Italian, barbeque) and again, plenty of choice and excellent food. I don't really eat fish or seafood, but if you do I think you would enjoy it even more. Each night there was also a choice of soups, salads and cold desserts. Another thing we liked is that there are a variety of places to sit outside as well as our balcony eg on loungers by the pools or in the shade on a sofa on the terrace. The only downside to our stay was getting a bit lost to start with in the hotel - the unusual architecture means that to get to the pool you need to go down in one lift, cross over and carry on in another one, and being built on a hill means the street and reception are at level 6. And we did have to wait for lifts at busy times. The hotel is in an excellent location, so we could walk to all the places we wanted to visit in Funchal (about 20 minutes to the cathedral for example) and use buses to go further afield.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 Jun 2023
Dear Mr. Relax691135, On behalf of our entire team at Pestana Carlton Madeira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Carlton Madeira. Best regards, Maria da Paz Garcia General Manger
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy S wrote a review Feb 2024
1 contribution
Family holiday, we had 2 rooms which were located on the same floor. Rooms were excellent in size and felt clean and fresh. Rooms tidied daily. Hotel staff were all very friendly and polite, even when room maid came into room and my little one had just gone to sleep and I shushed and ushered them quickly out. My fault entirely as I didn’t put the sign on the door. We have each other the thumbs up later when leaving the room. I had my birthday whilst there and came back in the afternoon to some fizz for us and some juices for the kids. Made the stay extra special. Facilities in the hotel were excellent, 4 pools, spa, bar, breakfast was good. The location is excellent for Funchal centre and the other direction plenty of restaurants nearby. Kids pool side food was huge so only really needed one between two.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Parking available, places to rent cars nearby, plenty of restaurants nearby in both directions,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. A9284USandys, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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woodbank66 wrote a review Feb 2024
Lancashire, United Kingdom111 contributions107 helpful votes
+1
So we are just coming to the end of a wonderful 11 day holiday in this beautiful hotel.Where shall we start, the greeting was friendly after a 8 hour journey our room was ready and what a room we had booked a superior double with seaview, and wow what a view !! We were the 4th floor with a view of the coast and the sea the best view we have ever had in hotel we’ve stayed before. Our luggage was brought to our room another great service, we had a kettle,fridge,a mini kitchen with plates cups knifes forks even salt and pepper.I could say such a lot about this hotel but I will try and condense as much as I can. We had never visited the beautiful Island of Madeira and we were unsure how wrong we were it’s wonderful. The staff are so pleasant and helpful nothing is too much trouble the young chap that runs the dining room is a credit to the company.The level of detail and cleanliness is so wonderful to see although apart from lovely ladies that clean our rooms we never actually saw any cleaners. Now to the food there is a buffet restaurant for breakfast and dinner and you have also a choice of 3 more Al a carte to visit but you need to book, we booked the Italian and it was delicious. Now I’m quite a fussy eater and I struggled a bit with the food in the buffet to find something I liked, I do think it could be improved the area is too small for the volume of people that are using the buffet. The choice of salads is lovely but let’s face it you don’t want salads all the time, but a chicken breast or pork chop or sliced beef with new potatoes fries and plain veg instead of in sauces would be improvement. No complaints about breakfast at all.The hotel has entertainment every night and its each to there own whether you like it or not.we celebrated Valentine’s Day while we were there and hotel did go all out with chocolates in our room and roses and drinks in the restaurant which was a nice touch. The pools and bar area are amazing again so clean,and if you wish to sit outside for breakfast there is even a lady/gentleman with a bird of prey that keeps the pesky pigeons at bays so you can eat in peace now if that is a level of detail that surpasses anything I’ve encountered before.great hotel lovely stay and that view will stay with me for a long time ❤️
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. Woodbank66, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sylvia W wrote a review Feb 2024
2 contributions
The staff in this hotel are very well trained and always try to be helpful. Our room had a city view which provided endless fascination and never got too hot. Big bed good bathroom although appeared to be dated and ready for a refurb but clean. Like others I would have expected a 5 star hotel to replenish tea and coffee in the room. Breakfast provided plenty of choice, although disappointing to see that omelettes were made in advance. Buffet dinner was themed differently each day. Plenty of choice and some excellent fish. The taverna was very good as HB guests we had an allowance towards a meal here. The bar staff were very good. Choice of routes to walk into the centre of Funchal within about 15 minutes. But, steep uphill on the way back! A very convenient location.
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Date of stay: February 2024
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr. J7989VLsylviaw, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven W wrote a review Feb 2024
1 contribution
+1
Breakfast is great, plenty of options and terrace tables with sea views Staff are friendly and helpful Rooms are a decent size The attached pub is good as well. Pools clean and monitored Oh - there is a falconer and a hawk to keep the pigeons away from your breakfast! 20 minute walk to town or nearby bus stop with very frequent busses. Small bars and restaurants in the immediate area
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr. R3LLstevenw, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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nickH4664KG wrote a review Feb 2024
Manchester, United Kingdom2 contributions
Great hotel in a perfect location. Enjoyed a week’s holiday there in early February. The hotel facilities were excellent and the staff very friendly and helpful. We had the benefit of staying in a Junior Suite with a sea and pool view, which was well worth the extra cost as the room was really spacious, with an enormous bed and stunning views…! We’ve been to Madeira lots of time before but this was our first stay at the Pestana Carlton and we’d highly recommend it and will be returning again in the future.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 1 week ago
Dear Mr. nickH4664KG, We were delighted to hear that your recent stay at Pestana Carlton Madeira was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Carlton Madeira for your stay. We look forward to welcoming you again soon at our hotel. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patricia B wrote a review Feb 2024
Jersey, United Kingdom6 contributions5 helpful votes
The only good points about this hotel are the Staff who were really nice and so was the food. Downsides and there have been lots of them. We booked a suite thinking we would have a lovely room with a better experience. BUT this was not the case at all. Room was shabby, rugs stained and towels were rock solid and everything went wrong from day one. Tap not working on day one so plumber called. Then a few days later the toilet broke so couldn’t flush it. Then the shower drain wasn’t working so for a third time maintenance people called. Not what you would call a 5 star experience. We did complain and we were given a free spa treatment but to be honest Mr Pestana needs to spend money on this hotel. I feel sorry for the staff having to work with a poor hotel. Would I come back ? No and I wouldn’t recommend others coming here either until rooms are upgraded.
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Date of stay: February 2024
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Maria da Paz Garcia, General Manager at Pestana Carlton Madeira Premium Ocean Resort
Responded 2 weeks ago
Dear Mr. Taiski2015, Thank you for taking the time to provide us with your feedback on your experience at Pestana Carlton Madeira. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. We would like to thank you for staying at Pestana Carlton Madeira. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kind regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mo L wrote a review Feb 2024
4 contributions1 helpful vote
We went for two weeks and during the second week we suffered either Norovirus or food poisoning so we stayed in our room. The evening meal was tepid, un appetising and certainly only worthy of a two star. The salad bar looked good on reflection until you noticed the previous nights meal was often hidden by salad. We were not informed we could eat in the Taverna at no extra cost to which Jet2 should have informed us also. The pillows were lumpy and I requested a feather pillow but it never appeared. If you look closely the rooms are not as clean as you would expect of a 5* hotel. Drawers were broken and the fridge only worked occasionally. Dont expect your tea/coffee to be replenished there is an extra cost for that. Why would a hotel have an omelette making station where you were offered an omelette already made along with 12 others already made, isn't the point you have it made fresh with YOUR choice of ingredients. Yes you could ask but it was not warmly undertaken. Often we had to fetch our own tea and coffee as it was quite disorganised and breakfast really wasn't a pleasant experience. It is near a taxi rank and lively bars so dont expect a full good night sleep. It is very near to Funchal and there are plenty of places to eat around which is its only selling point. BEWARE of touts offering free vouchers for trips but you will have to spend 2-3 hours taken to the hotel group to buy what they call 'Vacation Club'. Saw many people being taken off just for the sake of saving a few Euros thinking they were getting a great deal. Pestana will only give an automated reply but at least people can make their own minds up by the reviews.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with friends
Room Tip: Go eleswwhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Duarte Jesus, Guest Services / Front Office at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 weeks ago
Dear 992mol, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the negative experiences you encountered during your time with us. First and foremost, we deeply regret that you or someone in your party fell ill during your stay. The health and well-being of our guests are of utmost importance to us and we take all necessary precautions to maintain a safe and hygienic environment throughout the hotel. We will certainly investigate the matter further to ensure that appropriate measures are in place to prevent any similar incidents from occurring in the future. We're also sorry to hear that the quality of the evening meals did not meet your expectations. Providing exceptional culinary experiences is a priority for us and we will address these concerns with our food and beverage team to ensure improvements are made. Regarding the cleanliness of the rooms and the functionality of amenities such as the fridge and pillows, we apologise for any inconvenience you experienced. Rest assured, we will address these issues with our housekeeping and maintenance teams to ensure that our rooms meet the high standards of cleanliness and comfort that our guests expect and deserve. We appreciate your feedback regarding the omelette station and the replenishment of tea and coffee, and we will review our procedures to ensure that we are providing the best possible service to our guests. Once again, we apologise for the shortcomings you experienced during your stay, and we appreciate your honesty in sharing your feedback with us. We hope that you will consider giving us another opportunity to provide you with the exceptional experience that you deserve. Warm regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John R wrote a review Feb 2024
152 contributions73 helpful votes
Have visited three times, no complaints, Staff great, nice friendly hotel, not perfect but what Hotel is? My only concern is……. when I visited the Sauna for the first time it was very relaxing, but on another occasion there were two young children in the Jacuzzi for over an hour while their Mother/carer played on her mobile. This despite a notice indicating minimum age limit of 14 years - these children were about 5 and 9, which was also ignored by two attendants! Now I know why other Hotels have fairly strict rules which are adhered to. A great facility as usual spoiled by a minority. We will not let this put us off, and intend to return, but feel this should be addressed.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Rooms with sea view preferable, pool a bit chilly (this may be attributed to old age!) Tips not...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duarte Jesus, Guest Services / Front Office at Pestana Carlton Madeira Premium Ocean Resort
Responded 3 weeks ago
Dear John R, Thank you very much for choosing to stay at Pestana Carlton and for taking the time to leave us a review. We truly appreciate your loyalty and your feedback. We're delighted to hear that you've enjoyed your visits with us overall and that you found our staff to be great and our hotel to be friendly and nice. We're truly sorry to learn about the less satisfactory experience you had at our sauna with the presence of young children in the Jacuzzi, despite the posted age limit of 14 years. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you. We take matters like these very seriously and we will address this issue with our staff to ensure that it doesn't happen again in the future. Your feedback is invaluable to us and it helps us to continuously improve our services and maintain the high standards we strive for. We hope that despite this isolated incident, you will consider staying with us again in the future. Once again, thank you for your patronage and for sharing your experience with us. Warm regards, Maria da Paz Garcia General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹11,441 - ₹16,001 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana carlton madeira funchal, carlton hotel madeira
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
290
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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PESTANA CARLTON MADEIRA PREMIUM OCEAN RESORT (Funchal) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Pestana Carlton Madeira Premium Ocean Resort
Which popular attractions are close to Pestana Carlton Madeira Premium Ocean Resort?
Nearby attractions include Madeira Discoverers (0.2 km), Trap Music Bar (0.1 km), and Capela Nossa Senhora da Penha de França (0.3 km).
What are some of the property amenities at Pestana Carlton Madeira Premium Ocean Resort?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Pestana Carlton Madeira Premium Ocean Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Carlton Madeira Premium Ocean Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Carlton Madeira Premium Ocean Resort?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to Pestana Carlton Madeira Premium Ocean Resort?
Conveniently located restaurants include X Tonel Restaurante, Restaurante Hemingway, and Casal Da Penha.
Are there opportunities to exercise at Pestana Carlton Madeira Premium Ocean Resort?
Yes, guests have access to an indoor pool, a fitness centre, and fitness classes during their stay.
Are any cleaning services offered at Pestana Carlton Madeira Premium Ocean Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Pestana Carlton Madeira Premium Ocean Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Carlton Madeira Premium Ocean Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Carlton Madeira Premium Ocean Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.