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Pestana Carlton Madeira

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#29 of 86 Hotels in Funchal
Certificate of Excellence
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1 room 2 adults 0 children
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Pestana Carlton Madeira
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2,089 Reviews from our TripAdvisor Community

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Showing 1,498: English reviews
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Paphos, Cyprus
Reviewed yesterday NEW

Mr Alvaro Goncalves won the Employee of the year award 2016. He is the maintenance man for this hotel. A worthy winner he is. Everything works. Nothing is broken and nothing is waiting to be fixed. I’ll also just say the competition to win this, Employee of the year, from other employees is very tough. Everyone who works here is...

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Helpful?
Thank John1234Paphos
Manchester, United Kingdom
Reviewed 2 days ago NEWvia mobile

We stayed at the Pestena Carlton between 13/02/17 and 20/02/17 in room 405. The entrance is very grand, and the theme continues throughout the hotel. The hotel is spotless and this continues throughout all the communal areas of the hotel. The hotel floor system is quite bizarre but once your used to it, it's ok. Basically street level is floor...

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Helpful?
Thank GJ_Hughes
Midlands UK
Reviewed 2 days ago NEW

We have just come back from a week in this hotel. The hotel staff were friendly and made a lot of effort to make our stay comfortable and pleasant. They remembered our room number when we went for meals etc. Food was very good - not much show cooking- but the puddings were delicious. The bread and fruit were always...

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1Thank nalajoy
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

Overall great stay. Went in Feb 2017 for a week with 2 kids (2 and 7) and wife. Pestana is a very good brand in Portugal Pros: - great location walking distance from marina and good restaurants - Excellent customer service - We booked a family room which was very big 60m sq - heated indoor pool with kids allowed...

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1Thank MonteCarlo121
Cheshire
Reviewed 3 days ago NEWvia mobile

stayed for 3 nights February 2017 2 adults and 2 kids. had a great time. enormous well-appointed and comfortable rooms. wonderful facilities and well looked after grounds. kids enjoyed all the pools. great quality buffet breakfast. location could not be better. only negative is food in pool bar which was very poor. also pub should be renovated. will definitely return.

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1Thank ajn11
yeovil
Reviewed 6 days ago NEW

We could not fault the hotel itself as we thoroughly enjoyed our stay there . The only problem we found was the during the night up till about 4 o,clock in the morning it can be noisey on the mountain view side due I believe due to a night club being across the road. We were on the 17Th floor...

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3Thank philbroke
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. It is good to know that you "thoroughly enjoyed" you stay with us, as you mention. Regarding the other issue, we sympathize with your discomfort and would like to thank you for your understanding that this is not within our reach at the moment, but is beeing looked into.It is comforting to read...

Reviewed 1 week ago NEWvia mobile

We visited as a couple for a valentines get away. As we booked with Thompson we had a shuttle coach from the airport to each hotel which was handy. To begin with there was a little wait to be seen by the staff but as it was busy we didn't care too much. The facilities such as Spa, pools, sauna,...

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Helpful?
2Thank Annabel C
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you enjoyed your stay with us, and that you appreciated the restaurant, bars, and other facilities.Regarding the less positive issue, it is good to know that we could eventually help and that this made you happy. Look forward to your next visit. Best regards Salomé Castanho

Reviewed 1 week ago via mobile

Great climate for January, hotel was lovely. All areas were spotless and staff were really helpful. Close to old town and lots of bars and restaurants all within easy reach. Rooms were big but more important they were well maintained. Would definitely visit again.

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2Thank Treeby64
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. We are glad to know you had a nice holiday with us, by appreciating our facilities and especially our cleaning staff service. Reading that you would like to visit us again, motivates us to do more, to serve better each day. We all look forward to your next visit in a very near...

Birmingham
Reviewed 1 week ago

This is an up-market hotel in a great location - easy walking distance from the Lido and the centre of Funchal. First impressions were fav orable - the lobby area is pleasant and the staff were very welcoming. There is reasonably priced parking on-site. Our room was impressively sized, with a dedicated massage area a large bed and a very...

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Helpful?
1Thank FatWelshBloke
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, Thank you for your review. It is nice knowing that you appreciated the good location, good facilities, and friendly staff service. Whilst reading, we have also taken note of your constructive comments so we may improve to serve better in future. We look forward seeing you on your next holiday. Best regards Salomé Castanho

London, United Kingdom
Reviewed 1 week ago

Just back from 7 days of being looked after so well. Lovely hotel, friendly staff, great breakfast options (even sparkling wine to go with cake). Plenty of restaurants nearby of top quality and reasonable prices. The choice of pools even in February are excellent and have to admit tried both the inside ones and the garden pool during our stay....

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1Thank Nick H
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Guest, We would like to thank you for your review, and for rating us so high. Reading your kind words, makes us feel that our hard work is really worth it. Our main goal is guest satisfaction and when reading " Cannot recommend highly enough." says it all. This is a very nice hotel, thank you for appreciating all...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: ₹ 6,368 - ₹ 14,412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#20 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
108 questions
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Glasgow, United Kingdom

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Questions? Get answers from Pestana Carlton Madeira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the pool/sea side.”
 of 5 bubbles nalajoy, 22 Feb 2017 | Read review
“Go for sea view rooms”
 of 5 bubbles philbroke, 18 Feb 2017 | Read review
“The lower rooms are closer to the pool and spa and have bigger balconies than the upper rooms. Ask for a lower room with a sea view.”
 of 5 bubbles FatWelshBloke, 15 Feb 2017 | Read review
“Sea view a must, rooms on side currently overlook the new Savoy building site”
 of 5 bubbles 780nickh, 15 Feb 2017 | Read review
“Sea view are best , with noisy building work on the land side for the next year ?.”
 of 5 bubbles IanM427, 15 Feb 2017 | Read review
5 of 5