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Pestana Carlton Madeira

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#29 of 87 Hotels in Funchal
Certificate of Excellence
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Pestana Carlton Madeira
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2,146 Reviews from our TripAdvisor Community

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Showing 1,534: English reviews
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Salisbury, United Kingdom
Reviewed 5 days ago NEW

After staying at the Carlton for the first time in September 2016, we had no hesitation in booking again for February this year. When we walked through the main reception doors it just felt like coming home. We had requested a room on the third floor facing the pool and that is exactly what we got - Obregada Pestana. The...

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Helpful?
1Thank Lynne S
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Lynne S, Thank you very much for your kind review in Tripadvisor. We are delighted to read that you have truly enjoyed another holiday with us and we are already looking forward to welcome you soon. It give us a great feeling of mission accomplished when we read your kind words saying that you felt "like coming home". As...

Solihull, United Kingdom
Reviewed 1 week ago NEWvia mobile

We exchanged RCI timeshare to stay here and the timeshare part is called the Madeira Beach Club. It is accessed via the Pestana Carlton but has a far superior room location facing the ocean and being a stones throw from it. You still get access to all Carlton Hotel facilities which are many and excellent - pools, tennis, mini golf,...

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Helpful?
Thank Matthew B
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Matthew B, Thank you very much for your feedback. We are delighted to read that you have had an enjoyable holiday at the Pestana Carlton Madeira Hotel while using your RCI exchange. Your kind words are very much appreciated and we take this opportunity to thank you for your rewarding words regarding the staff. We thank your preference and...

Birmingham, United Kingdom
Reviewed 1 week ago via mobile

We were put up at the Pestana Carlton, after a flight delay.We were really impressed by the friendly and helpful staff.The view from our 16th floor room was amazing.There was a vast choice of food options at supper and breakfast.We would love to stay there again.Thank you to everyone for making our extended stay in Madeira extremely pleasant.

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Helpful?
Thank Lynne N
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Lynne N, The Pestana Carlton Madeira Hotel and all the Staff thank you very much for your kind contribution. The circumstances brought you to us by chance, but we are glad to read you have enjoyed a pleasant extended stay and that you intend to come back. We look forward to welcome you and have the opportunity to give...

Brno
Reviewed 1 week ago

The hotel is very well located near of the city centre of Funchal. Therefore one can simply walk to the evening live historical city. The location is also good for traveling on the island by rented car. The hotel is very big and very standard, clean. The rooms with "mountain" view are not good as you can only see service...

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Helpful?
Thank Radek H
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Radek H, The Pestana Carlton Madeira Hotel wants to take this opportunity to thank you for your feedback. We are very happy to know that you have found the hotel location very helpful and we also feel very sorry to read that we did not manage to fulfill all your expectations, reason for which we present our most sincere...

cheshire
Reviewed 1 week ago

I stayed at this hotel with my children ,my son is Autistic I was put on floor 14 overlooking the building of a new hotel complete with 3 cranes and building noise that started at 8am till 5pm every day of my 4 day stay when asked to be moved they offered me a smaller room , I had asked...

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2Thank jaydut
Manchester, United Kingdom
Reviewed 1 week ago

Lovely place to stay. Ideally situated with views of the sea (although you will need a sea view room and not a mountain view room for this). We stayed B&B as we do like to follow our instincts and explore. We stayed on the 4th floor with sea views. Loved the old castle style doors. Breakfast on floor 5 and...

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Helpful?
Thank KPG45
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear KPG45, Thank you very much for your lovely review in Trip Advisor and for choosing this resort for your fist visit to Madeira. Your comments about your stay at the Pestana Carlton Madeira Hotel as well as your kind recommendation will help other travelers to make their decision where to stay when they choose to come to Madeira. The...

Hornbæk
Reviewed 2 weeks ago

We have been at this hotel many times. And every time it stand up to our expectations. When arriving you feel your are welcome, staff is friendly and helpsome. Still af a nice breakfast buffet and they have af new restaurant with tapas on the menu. Very nice and competent staff

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Helpful?
Thank colombine_13
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear colombine_13, The Pestana Carlton Madeira Hotel would like to thank you for your review and kind loyalty. Achieving quality and our guest’s satisfaction is our daily goal and we are very happy to read that you felt well taken exactly as you expected. We are very glad to read that you have enjoyed the tapas on the menu and...

Orono, Canada
Reviewed 2 weeks ago

My wife and I stayed for a week in March/April 2017 in the Junior Suite overlooking the ocean and the stay was perfection. Everyone, from reception to housekeeping were pleasant, efficient, knowledgable and helpful....couldn't ask for anything else!!!

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Helpful?
Thank Dennis G
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Dennis G, Thank you very much for your great review in Tripadvisor. We are delighted to read that you have truly enjoyed your holiday in March/April and we hope to have the opportunity to welcome you again in the near future. We look forward to welcome you. With kind regards, Lisbeth Albuquerque

Edinburgh, United Kingdom
Reviewed 2 weeks ago via mobile

Overall, Pestana Beach Club has been a beautiful place to stay in Funchal. Our room's balcony overlooked the sea and a stunning view. Definitely get a sea facing view if possible. The room was spacious and comfortable, but perhaps a bit dated in decor. The whole facility is undergoing major renovations though, so perhaps decor will be updated shortly. The...

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Helpful?
Thank cm2333
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear cm2333, Thank you very much for reviewing your recent stay at the Pestana Carlton Madeira Hotel. We take this opportunity to confirm that the apartments are being renovated and will have a new image in the near future. We are very sorry to hear that the dinner did not meet your expectation and your comments were passed to the...

Reviewed 2 weeks ago

The accommodation is certainly five star and in in prestige condition. Food is varied and well cooked. The staff are very efficient and always helpful with a smile. Would recommend the hotel. Will come back here at any time. I was celebrating my 90th birthday

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Thank Norval Y
GSMPCM, Guest Relations Manager at Pestana Carlton Madeira, responded to this review

Dear Norval Y, Thank you very much for your excellent review and for choosing our hotel to celebrate your 90th birthday. We are delighted to read how much you have enjoyed your stay and our privileged location. Thank you for your kind recommendation and we look forward to welcome you in the near future. With kind regards, Lisbeth Albuquerque

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
  • Spa
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Pestana Carlton Madeira, one of the most lively hotels in Madeira, enjoys a privileged setting in Funchal, at the top of a slope on the island of Madeira, providing fantastic views over the bay of Funchal and the sea. This luxurious and charismatic hotel in Madeira is a reference point for any visitor to Madeira, due to the excellent conjugation of a family atmosphere with the sophistication of its excellent installations. Once you are in the hotel, you will find at your disposal a wide range of services you can enjoy, including 3 leisure areas. In the Garden Pool, you will find a heated saltwater outdoor pool and a swimming pool for children. In the Atlantic Pool, there is a salt water outdoor pool with access to the sea and an indoor pool with Jacuzzi, relaxation rooms and bar. The Magic Spa offers an indoor heated swimming pool with sauna, Turkish bath, Jacuzzi, gym and treatment rooms. To promote the cultural gastronomic diversity of Funchal, this 5 star hotel in Madeira has 3 restaurants and 3 bars, with excellent views of the Atlantic Ocean, with a variety of flavours that will satisfy the most demanding tastes. ... more   less 

Additional Information about Pestana Carlton Madeira

Address: Largo Antonio Nobre, no 1, Funchal, Madeira 9004-531, Portugal
Region: Portugal > Madeira Islands > Madeira > Funchal
Price Range: ₹ 6,348 - ₹ 16,582 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pestana Carlton Madeira 5*
Number of rooms: 285
Reservation Options:
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Also Known As:
Pestana Carlton Madeira Funchal
Carlton Hotel Madeira
Hotel Style:
#5 On the Beach Hotel in Funchal
#6 Business Hotel in Funchal
#17 Family Hotel in Funchal
#21 Spa Hotel in Funchal
#27 Romantic Hotel in Funchal
#28 Luxury Hotel in Funchal
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Questions & Answers

Here's what travellers have asked, with answers from Pestana Carlton Madeira staff and other travellers.
115 questions
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Glasgow, United Kingdom

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Questions? Get answers from Pestana Carlton Madeira staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room on the third floor facing the pool.”
238lynnes, 19 Apr 2017 | Read review
“The sea view rooms are much much better!”
radekh2013, 12 Apr 2017 | Read review
“Sea views (south) are always best, can see the sunrise and will stay on your balcony until late afternoon”
KPG45, 11 Apr 2017 | Read review
“A suite overlooking the ocean is the way to go”
731dennisg, 10 Apr 2017 | Read review
“See view rooms overlook the pool area and open sea. Corner suites are best”
norvaly, 9 Apr 2017 | Read review
5 of 5