Pestana Casino Park

Pestana Casino Park

Traveller (3231)
Room & Suite (759)
Pool & Beach (507)
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About

4.0
#50 of 95 hotels in Funchal
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
4.1 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Pestana Casino Park is a 5-star hotel in Funchal, Madeira, surrounded by 15,000 m² of private gardens. Designed by world-renowned master architect Óscar Niemeyer, this hotel is adjacent to the Funchal bay cruise port. Plus, it is only 5 minutes on foot from the city centre and the epicentre of the city's social and cultural life. Its privileged location on the shores of the Atlantic Ocean makes it one of the most famous hotels on the island of Madeira. It features an infinity swimming pool, gardens with peaceful alcoves, a private car park available for a fee, a Spa where you can schedule a massage and/or Magic Spa treatment, and an indoor swimming pool with water jets, jacuzzi, Turkish bath, sauna and gym. You can enjoy four restaurants and bars with views overlooking the tennis court and access to the Casino da Madeira, with games, shows and a nightclub. All rooms have Wi-Fi and a private balcony.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Game room
Children Activities (Kid / Family Friendly)
Parking
Wifi
Fitness / spa changing rooms
Sauna
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Poolside bar
Tennis court
Evening entertainment
Fishing
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Infirmary
24-hour front desk
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Marina View
Harbour View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Rua Imperatriz D. Amélia, Funchal, Madeira 9004-513 Portugal
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Madeira Airport
14.2 km
See all flights
Porto Santo Airport
71.3 km
See all flights
4.0
4.0 of 5 bubbles4,763 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled near the heart of Funchal, Pestana Casino Park Hotel captivates many guests with its scenic location and tranquil gardens. While the hotel's cleanliness and amenities, including multiple pools, are frequently commended, there's a consensus that the decor feels dated and some areas beg for renovation. Opinions on the service and room noise vary, with experiences ranging from professional to disappointing. Travelers often consider the hotel's value for money lacking, pointing to pricey beverages and subpar meals.
Location
Central
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
scareyCornwall wrote a review Mar 2020
cornwall
3.0 of 5 bubbles
I wrote this review on return from our stay in November and just realised I never posted it.

This was to be our 7th holiday to Funchal, having previously stayed at Porto Santa Maria a 4* hotel and used the facilities of it's sister hotel Cliff Bay 5* many times, and would put Pestana Casino at a 3* at best.

It would appear not to have had anything done to it since in was first built in the 1970's.

We found the hotel to be very dated, uncomfortable and staff unfriendly in all areas. Our room was very dark, uncomfortable bed so I slept on the pillows, very uncomfortable patio chairs, limited sockets, and we could hear our neighbours talking through them! the pedal bin in the bathroom had the pedal broken off and I cut my toe on it the 1st day, so I took the plastic liner out to use just that, the maid put it back in the bin daily! Shame she did not mention it to the maintenance department and get it replaced. I had requested a kettle prior to arrival and was told it was 5 euros, I took my own T bags etc. no kettle in room but when I requested one it was provided, free as I had my own supplies. We made good use of the fridge to chill our wine. I requested a room facing Funchal, this was a mistake as we had no sun what so ever, should have requested a room on the other side. Breakfast at Santa Maria is always the highlight of our stay due to the staff, amazing food and fabulous setting. The restaurant at PC is HUGE but all the glass makes it very uncomfortable, it gets far to hot in there and sunglasses are a must if you are not to be blinded. On day 3 we opted to eat outside which was better, but then we were surrounded by smokers. Food was plentiful but of a lower standard than Santa Maria and the food area got far too crowded. Staff were the most miserable I have ever encountered, not so much as a Good Morning.

We were blessed with the best weather we have ever had in Funchal for the entire week, with wall to wall hot sunshine for the duration. We do not usually spend much time sitting around as there is so much to see and do but decided on some relaxation, and I did manage to nap for an hour a day on one of the cabanas which were more comfortable than our bed!. The pool bar has an absolutely stunning view and the infinity pool looks hugely inviting but the noise from the construction work that was taking place by the fish quay was horrendous and totally spoilt the experience as did the awful fumes from the cruise ships. Additionally the music from the Casino went on until around 3-4am every day with the revellers shouting, screaming and honking their hooters at closing time.

We got an excellent rate for our stay and fantastic weather which was the saving grace of the holiday, but if the weather had not been so great the lack of comfort and noise would have had a big impact for us. It made us realise that the old town is certainly the best place to stay in Funchal.
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Date of stay: November 2019
3.0 of 5 bubblesRooms
2.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando C, Diretor-Geral at Pestana Casino Park
Responded 8 Mar 2020
Dear Guest, We appreciate your comments regarding your stay at Pestana Casino Park hotel. We are sorry that we did not meet your expectations and our apologies for that. Despite recognizing some of our faults, some improvement / requalification works are done every year. On a positive note, we would like to thank you for your compliments regarding our view. We hope that your next stay in Pestana Casino Park will be a pleasant journey and looking forward to welcome you back again. Kind regards, Fernando Carriço
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Whohoo49 wrote a review Sept 2021
London, United Kingdom
+1
5.0 of 5 bubbles
Just returned from a fantastic 12 night stay at this lovely hotel.

Firstly, to address the exaggerated negative reviews on 5 stars, surely the price is a bit of a giveaway that this isn't a 5 star hotel if you want that rating then book the Savoy or Cliff bay at 5 star prices!!! this hotel is more a 4 star. But what I must say the location and views are definitely a 5 star rating!!

On arrival we was greeted by the very pleasant hotel staff (not to mention hand sanitiser everywhere on the door and on all counter tops where ever you went & at the entrance to breakfast)

We asked to change rooms as we wanted a pool view rather than garden view the staff couldn't have been more accommodating we was moved straight away to a lovely room on 2nd floor overlooking the pool. The room had great quiet air conditioning, lots of wardrobe / drawer space, lovely balcony & views across the beautiful harbour and gardens / casino and pool so amazing 5 star views!!!

Room cleaning / fresh towels / bed making was every day not to mention lovely spacious bathroom hot shower, but to be fair we only slept in the room so not sure why the negative comments. We couldn't wait to get up and explore!! There was a huge mirror in bathroom & hairdryer and a mirror in the room (if you feel lack of plugs albeit there was ample plugs, take an extension lead like we did hey presto sorted). Also, request tea / coffee facilities they bring straight to your room, no problem! and take your own supply of tea bags if you don't want to purchase theirs! The rooms were also so quiet had the best sleep ever!!

The grounds / gardens are amazing, so peaceful and clean and very relaxing. Lots of sun loungers and great views over Funchal harbour from the pool and bar area.

Breakfast choices were amazing something for everyone, plus champagne, again lovely views from the seated area next to the pool or inside if you choose.

Lastly, the location we felt we was in the best area turn left from the hotel you can walk to the Lido area and further where there is a great choice of restaurants etc or turn right and a short 10 minute stroll you are at the harbour and then into Funchal Old Town.
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Date of stay: August 2021
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Veríssimo, Owner at Pestana Casino Park
Responded 3 Oct 2021
Dear Wendy B., On behalf of the team, I would like to thank you for choosing Pestana Casino Park as your holiday accommodation and for the wonderful feedback about your stay with us. Your comments are very motivational for all of us. Looking foward to welcome you back very soon. Kind regards, The Management
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bunny19 wrote a review Aug 2021
Hertford, United Kingdom
5.0 of 5 bubbles
Having visited this hotel some years ago, we were happy to return, and booked as a package only a fortnight in advance. From our previous visit, we remembered it is much more attractive inside than out and in a very convenient location, downhill to the town centre and bus back.
Our standard room was large with a balcony overlooking side gardens. The bathroom with separate toilet cubicle was a good size and bath robes provided. Note, the casino has no impact on the hotel and is in a completely separate building. The gardens between the hotel and the road, and side view rooms minimise any traffic disturbance. Despite my overall rating, there are a few short-comings (dusting could be better and bed sheets need to be bigger), but service, facilities and food far outweigh those. 5*? Almost, but certainly 4*+.
Breakfast was first class, plenty of space, hand sanitising on arrival and use of individual tongs for the buffet. There was a huge variety of food, cooked and fresh, plenty of drinks and everything was replenished, so even a last minute diner had the full range of food.
We chose to eat in using the 3 themed dinner package. I was doubtful at first, but soon changed my tune. The hotel does themselves a disservice with the themed descriptions. On each of the three occasions, every diner could have found a varied and substantial meal, salads and cold plates in addition to the main theme, in fact on the Italian evening I had a delicious, extravagant meal without any of the hot dishes, as there was so much temptation. Overall, the dinners represented good value and are far better than I expected. Thank you and congratulations to the kitchen staff, too, as they labour away from early hours to produced such a marvellous spread. Within a short walking distance there is a variety of restaurants at differing price ranges, as well as the traditional old town not too far.
It is hard to imagine how much better and larger the infinity pool is from photos. As a regular swimmer, I'd estimate it at well over 30m long. With many first time visitors out all day, it was never crowded. Swim towels are provided in the rooms. An additional indoor pool was pleasant for relaxation, but fairly shallow. During our stay in early July the steam room and sauna were still not permitted, but the gym was open and spa treatments available.
The standard of service and friendliness were exemplary in all areas and staff seemed genuinely pleased to be there. One of the staff even kindly helped sort out a historic iPad, for which many thanks.
The gardens provide areas to relax, overlooking the sea, away from the pool and there are tennis courts at the side. Having travelled during the pandemic, the hotel was quieter than it might be in other summers, but there's plenty of indoor and outdoor space. For us, the lack of 'entertainment' was a distinct bonus, making this a relaxing and enjoyable break. At no time did we have any concerns about covid precautions.
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Date of stay: July 2021
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Veríssimo, Owner at Pestana Casino Park
Responded 2 Sept 2021
Dear guest, We were delighted to hear that your recent stay at Pestana Casino Park was delightful and that you thoroughly enjoyed your stay. Our team is very proud of your comments and would like to thank you for your very kind feedback. Many thanks for choosing Pestana Casino Park for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Management
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Jesper Rye J wrote a review Feb 2020
Naestved Municipality, Denmark
1.0 of 5 bubbles
We booked this hotel as family since our kids had Holiday this week from school. So we were really looking forward to this trip. When we booked we asked for a room with harbour and sea view. But we got 2 rooms with wiev to the city and partially to the sea. We were informed that the hotel was fully booked. If we wanted to change rooms we were informed that the price would increase with 45€ per room per day meaning total 90x7= 630 €.
Besides this hotel is quite worn out and our room as well as you can see from the pictures. And we have payed a lot of money for this Hotel.
Internet was not working, we called reception about this and they could not inform when the problem was solved, so we most of the time had to use data from our phone.
Also we got only one bottle of free drinking water upon arrival. We asked for more and reception told us we must pay 3€ per bottle, I asked if you can drink the tab water and they informed me that it is not recomendable. They recommended us to go and buy water from the nearbuy supermaket.
We wanted to play tennis for one hour, but they wanted us to pay 16,5€ even we were guest at the hotel, since the only tennis court they have are not straight but uneven we refused this offer.
One morning my Wife was not feeling too well, so she just picked a little fruits from the breakfast buffet to bring to our room, but she was refused that and had to leave without breakfast!.
One of the first days we were invited by an employee at the hotel to see another hotel in the Pestana group, the Carlton Pestana hotel. We were informed that we would spent maximum 1½ hour and the purpose was only to see and learn about the other hotel. Since they offered us a rebate on a boat tour we accepted. However it turned out that the agenda was completely other namely a information meeting and a attempt for us to join the Pestana Vacation Club where they tried to make us pay 5.500€ for a membership and I calculated that this would mean that the total price of trip and stay in a Pestana Hotel would cost us minimum the double price as we had payed for this trip. And also this information meeting lasted 2-3 hours and not 1½ hour! So be very carefull with this hotel, don’t join such meeting it is waste of your important holiday time.
Also when we arrived at the hotel reception they gave us a rebate offer for 20% for the Magic Spa massage. And when I went to book this for my wife, the staff refused to give us this discount.
Please notice also, that it is not possible to make a coffee or tea in your own room, this service they don’t offer.
The outdoor Pool was not heated so it was too cold to use.
Television set is old and very small.
Be carefull the hotel is trying to con you all the way. Really a quite a dissapointed visit. That is why we only give 1 point in the rating. Sorry about that.
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Date of stay: February 2020
1.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Room Tip: Fin beliggenhed i forhold til Funchal by og havn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando C, Diretor-Geral at Pestana Casino Park
Responded 15 Feb 2020
Dear Guest, Thank you for choosing Pestana Casino Park and I appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. When your travels bring you back to Madeira, I look forward to welcoming you back to stay with us again. Kindest Regards, Fernando Carriço Unit Manager
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O3car1711 wrote a review Aug 2021
+1
5.0 of 5 bubbles
We booked a 10 night stay as Pestana Casino hotel & spa a week before our arrival date and we definitely chose the best hotel listed. The hotel is clean, welcoming and all staff are extremely lovely, friendly and helpful from the reception staff, front of house and housekeepers. A big mention must go to the housekeeping team though. Every day our room was cleaned to a high standard and the bed was always made nicely and all towels replenished. The only thing that could be done better was the dusting in the room but this was not overly a big issue to me. The bathroom came with little bottles of shampoo, shower gel and soap which was a nice touch. The room has a fridge which was of good size to keep some standard bottles of water.
The bed was absolutely huge for the 2 of us which was a luxury! The air con in the room kept it nice and cool. Our room overlooked part of the gardens which were beautiful and the pool / sea.
All throughout the hotel it’s kept very clean especially with the current times it’s nice to see. The restaurant is very lovely. All staff working extremely hard at breakfast time to ensure it’s kept clean and tables cleared and cleaned ready for the next guests. Breakfast was delicious with so much choice. We really enjoyed it. The idea of giving each guest their own pair of tongs to pick items up is a fab idea! We did not eat dinner at the hotel as it was very expensive for €27 ahead per person. We ate at some local pubs and restaurants which suited us well and for half the price!
The pool area is lovely, the pool picturesque with the infinity pool. We are at the pool bar a few times for lunch which was nice food. The drinks were every expensive though! €4.20 for a large bottle of water yet you can go across the road to the petrol station and pick up the same bottle of water for €1 so we ended up doing this.
The indoor pool was lovely but we only used this once. The hot tub, sauna and steam room were not in use due to Covid which was a shame. We enquired about the spa but it was very expensive so we gave that a miss.
Overall a lovely stay and would recommend the hotel.
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Date of stay: August 2021Trip type: Travelled as a couple
Room Tip: The Prince Albert pub served lovely food and so did Restaurante Casal da Penha which was our...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Veríssimo, Owner at Pestana Casino Park
Responded 2 Sept 2021
Dear guest, Thank you for your feedback on your stay at Pestana Casino Park. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Casino Park, and we look forward to welcoming you again soon. Kind regards, The Management
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JustSomeDad wrote a review Feb 2022
Warwickshire, United Kingdom
3.0 of 5 bubbles
The Pestana Casino Park is a fantastic building, the architecture is truly impressive and the hotel has a spacious feel to it. The dining area is huge and brilliantly makes the most of the view out to the gardens and sea beyond - eating there on a sunny morning is a great way to start the day.

But...there's a distinct feel that this hotel is no longer the outstanding destination it once was. Parts of the interior decor are looking distinctly tired, with threadbare carpets and damaged wooden furniture. Bathrooms are functional but also dated, with a bath/shower curtain arrangement that makes showering a challenge each morning. Toiletries were supplied but only shampoo, no shower gel or anything else.

The breakfast buffet is good but struggled to cope with large numbers of guests, meaning long queues at the coffee machines and the counters running out of food on a regular basis.

It is when the sun goes down though that you really need to start thinking about spending the evening elsewhere. The evening buffet if you chose to eat in the hotel is supposedly themed each night (e.g. fish night, Italian night) but there was very little to distinguish the dishes, which were also frequently not labelled so you just had to guess what it was. Most of the food was fairly bland and depending on when you got to the buffet, often either dried out or very oily and greasy. There is usually a wide range of desserts, but most taste exactly the same and are basically either a small cake of some sort or a flavoured mousse. I'm sure local eateries offer a better and more tasty range of food and at better value too.

Finally, the bar and lobby areas have the feel of a deserted spaceship from a 70s sci-fi film - lots of seating but none of it arranged to be conducive to socialising. A bar which did very little business during our stay, and a TV showing football. Basically no atmosphere whatsoever and an environment that actively discourages you from wanting to spend time in it due to its layout and furniture.

The Casino Park is in a great location and is no doubt a fantastic building, but unless there's some investment in refurbishments and modernisations, it will struggle to compete with the newer, more modern hotels that are springing up around it.
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Date of stay: February 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Freitas, Other at Pestana Casino Park
Responded 6 Mar 2022
Dear Guest, Thank you for sharing with us your feedback about your stay. It is indeed disappointing that your time with us has not been outstanding. Despite recognizing some of our flaws, every year some improvement/requalification works are done. On a positive note, thank you for highlighting our privileged location, breakfast offer and restaurant areas. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, Fernando Carriço Unit's Manager
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CSNunes wrote a review Sept 2021
Porto, Portugal
4.0 of 5 bubbles
The staff was great, always helpful. The service was also good, in the reception, pool and restaurant. An excellent buffet breakfast. During the week they have different themed dinner, which were good for a buffet meal with a lot of variety. Although they could have more fruit specially local fruit, Madeira has lots of different fruit and the hotel was basic (except for one day in the entire 8 days of our stay). The pool was good, with great views and not very crowded, but there was a persistent problem “reservation of sun beds”. People leave the towels on the sun bed for hours, booking their spots. When we arrived at the pool, at least 50% of the sun beds were “reserved” with a towel, and they stayed like that for the remaining of our time in the pool. Although in the swimming pool rules it says that people cannot reserve sun beds, the staff did nothing about it.
We booked a family room, and got two communicating rooms on the 5th floor, which was great. But the rooms were outdated and in need of a renovation, there were broken drawers, carpets all over (if you have allergies, you should be careful), no USB sockets, the bathtub still has curtains.
Location is great, walking distance from the marina and city center. It has beautiful gardens and views. The car park is the same as the casino and it is 6.40 euros per day.
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Date of stay: August 2021
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Rooms on the 5th floor are outdated.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Veríssimo, Owner at Pestana Casino Park
Responded 5 Oct 2021
Dear guest, Thank you for choosing Pestana Casino Park as your holiday accommodation. We apologize for any inconvenience caused during your stay. Nonetheless, we would like to clarify some issues reported in your review: - reservation of sunbeds are not allowed in the Hotel. The pool staff makes great effort everyday alerting guests to this procedure and if necessary, we also leave a note on the reserved sunbed. However, some guests do not understand/accept our procedure and therefore this is not an easy task for the team; Your comments about the rooms wil be considered for future investments in the Hotel. Kind regards, The Management
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Stephanie2466 wrote a review Oct 2021
Manchester, United Kingdom
4.0 of 5 bubbles
We had a fantastic week at the Pestana Casino Park . When we checked in we were told are rooms would not be available until 4pm so we just changed and headed into Funchal whilst the luggage was kept secure for us . Although the hotel is dated it had no impact on the enjoyment of the holiday . Everywhere was clean sanitizer available everywhere and the housekeeping staff were always busy . Rooms were cleaned daily and clean towels readily available .All the staff we dealt with were polite courteous and very helpful The infinity Pool was brilliant never crowded and sunbeds were available each time we needed them . The location is perfect with several really good bars and restaurants down a side street a few minutes walk away . The centre , Marina and Old Town were any easy walk away although a little steep on the way back . The breakfast was lovely almost everything you could want for a breakfast was available it was all fresh and nothing looked reheated . I thoroughly enjoyed my stay and hope Covid-19 doesn't stop me returning in 2022
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Date of stay: September 2021
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Beatriz Beatriz, Other at Pestana Casino Park
Responded 21 Oct 2021
Dear Mrs. Stephanie, Warm greetings from Pestana Casino Park. I am glad that you have enjoyed your stay with us. Thank you so much for having praised our staffs and facilities, I will certainly share your comments to all our team and for their exemplary service attitude. We look forward to your next visit. Kindest Regards, The Management
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It’s 5pm somewhere wrote a review Aug 2021
Liverpool, United Kingdom
5.0 of 5 bubbles
Beautiful public areas, friendly welcoming staff and an excellent location.

This hotel is 5 star Madeira but only 4 star Jet2. That’s probably my down to the room decor rather than the service. It has been a 5 star in its day but the rooms need updating. That said they are spacious - we stayed in a junior suite. The decor is not shabby and worn just a bit dark due to all the wood.

The pool, bar, restaurant areas are lovely though. Pool towels are free and breakfast is plentiful and served until 10:30. Pool bar prices are a bit steep but for lunch there is a great Italian and bakery just across the road.

The Irish bar and a great Indian are also a short walk away.

Reception staff booked our pre return covid test for us which saved us a headache and it was only a 5 minute walk away.

This hotel is in a great location with amazing sea views and no need for taxis. There is also a casino next door which is not usually my thing but we enjoyed a night there.

We would recommend this hotel just as long as your mindful of the room decor. It didn’t detract from our holiday one bit but if you are used to 5 star you may raise an eye brow when you initially open your room door.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Veríssimo, Owner at Pestana Casino Park
Responded 1 Sept 2021
Dear guest, Thank you for your feedback on your stay at Pestana Casino Park. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Casino Park, and we look forward to welcoming you again soon. Kind regards, The Management
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasmine B wrote a review Mar 2020
4.0 of 5 bubbles
Me and my boyfriend saved up to go to this incredible hotel, with reasonable room rates per night situated next to the only casino in Madeira! I definitely would recommend!
The hotel staff were welcoming and helpful, we were surrounded by incredible views and our room was immaculate.
Breakfast was stunning and you have the choice of sitting inside or outside with panoramic views overlooking the pool.
I would say the only disappointing points I can make was the price of dinner at the hotel, it’s very overpriced and wouldn’t pay for it at all! Also they won’t give you a few extra teabags unless you pay £5 for it to be room serviced (they wouldn’t let you come down to collect it!) apart from that it was excellent, great facilities and food. WOULD 100% recommend. A Holiday to remember :)
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Date of stay: June 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fernando C, Diretor-Geral at Pestana Casino Park
Responded 13 Mar 2020
Dear Guest, We appreciate your comments regarding your stay at Pestana Casino Park hotel. It is always a pleasure to receive positive feedback. Thank you for your very kind comments regarding our staff service, view and breafast offer. We hope to have the opportunity to welcome you back to our Hotel to offer you “the time of your life” Kind Regards, Fernando Carriço Unit Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Briant566
West Yorkshire, United Kingdom149 contributions149 helpful votes
We asked jet 2 before we went and there was a kettle in our room but it's not restocked
Answer from Sally-Ann M
Norwich, United Kingdom17 contributions21 helpful votes
We had a suite on the 3rd floor and it had a walk-in shower and separate bath.
Answer from indie999
UK401 contributions81 helpful votes
Absolutely no idea but personal experience this is not Oberoi Dorchester Claridges 5* for sure or Michelin etc no idea
Answer from trainback
London, United Kingdom329 contributions128 helpful votes
we were asked to provide a credit card at check in and then added drinks to the room during our stay. Settled to credit card at the the end.
mrbarrington wrote a tip 1 Jul
England, United Kingdom27 contributions27 helpful votes
2.0 of 5 bubbles
"Check what is on offer prior to booking"
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WorldTravellers021 wrote a tip Jun 2024
Devizes, United Kingdom322 contributions194 helpful votes
4.0 of 5 bubbles
"Taxi’s and buses readily available."
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misstraddy wrote a tip Jun 2024
Ridgmont, United Kingdom186 contributions48 helpful votes
3.0 of 5 bubbles
"Watch out for the 10%service charge at the bar!"
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alexg3 bml wrote a tip Jun 2024
Vilamoura, Portugal5 contributions1 helpful vote
1.0 of 5 bubbles
"This hotel"
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EGF wrote a tip Jun 2024
Essex, United Kingdom38 contributions45 helpful votes
4.0 of 5 bubbles
"Plenty of sun beds and no need to get up early to put a towel out. "
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PRICE RANGE
₹12,444 - ₹18,457 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana hotel park
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
379
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PESTANA CASINO PARK (Funchal, Madeira) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Pestana Casino Park
Which popular attractions are close to Pestana Casino Park?
Nearby attractions include Parque de Santa Catarina (0.3 km), Madeira Discoverers (0.3 km), and CR7 Museum (0.3 km).
What are some of the property amenities at Pestana Casino Park?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Pestana Casino Park?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Casino Park?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pestana Casino Park?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Pestana Casino Park?
Conveniently located restaurants include Favilla Restaurant, Le Bistrot Jacaranda, and Victória Restaurante.
Are there opportunities to exercise at Pestana Casino Park?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pestana Casino Park have airport transportation?
Yes, Pestana Casino Park offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Pestana Casino Park offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pestana Casino Park?
The staff speaks multiple languages, including English, Spanish, French, German, and Portuguese.
Are there any historical sites close to Pestana Casino Park?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.0 km), Santa Clara Convent (0.9 km), and Sao Tiago Fort (1.8 km).
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