Pestana Palms
Rua Gorgulho 15-17, Funchal, Madeira 9000-107 Portugal
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About
#25 of 100 hotels in Funchal
Location
Cleanliness
Service
Value
Travellers' Choice
The Pestana Palms is a 4-star hotel in Funchal, located along the coast of the Atlantic Ocean, with direct beach access. Built along the seafront, the Pestana Palms is located in Funchal's hotel zone, 20 minutes on foot from the city centre. Its splendid and original architecture combining modern and traditional styles ensure all of the hotel's rooms have incredible views of the sea. In the modern building, you will find the guest rooms and the restaurant. In the traditional building, an old Manor House surrounded by gardens, you will find the common areas. This hotel offers an outdoor swimming pool with views of Funchal's cliffs. Reserve some time for your mind and body at the Health Club equipped with a massage room. Madeira International Airport is located 23 km away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Boating
Babysitting
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Game room
Billiards
Darts
Evening entertainment
Fishing
Table tennis
Walking tours
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Massage
Baggage storage
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Refrigerator
Kitchenware
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English, Russian, Spanish, German and 1 more
Location
90Good for walkers
Grade: 90 out of 100
102Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
Contact
Rua Gorgulho 15-17, Funchal, Madeira 9000-107 Portugal
Name/address in local language
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1062Reviews40Q+A100Room tips
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Lovely location, very nice large rooms. Breakfast looking over the sea with rising sun. So beautiful. Nice pool and access to swim in the sea too. Dinner choice not great. Lots of nice local restaurants close by and of good quality and reasonably priced. Bedroom has cooking facilities but we never used them. A large supermarket right across the road. Bus stop very close by up a hill. Lovely 3 km sea walk starting at hotel. Staff very friendly and helpful. Sorry to say it is currently closed for renovations until June. I am so disappointed as I would be rebooking again.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Book early.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 15 Jan 2023
Dear Mrs. Maura M, On behalf of our entire team at Pestana Palms, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guest´s needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at "new" Pestana Palms. Best regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We arrived on the 15th of December for a 2 week break on half board basis. Food was great, we ate in the a la carte most nights and breakfast was taken in the round restaurant on the 5th floor overlooking the sea. It was fantastic eating breakfast in the sun! We have been to Madeira a few times around Xmas but never actually for Christmas day and beyond. The hotel made the whole festive experience really traditional with the most amazing choir performing in the evening and a beautiful candle light dinner for Christmas eve and buffet for xmas day! The hotel is really charming and in a brilliant position for funchal or the forum, both are about 20/30 easy walk.The supermarket is across the road and really handy and there are a good few restaurants within short walking distance too. There is direct sea access just a few steps away from the pool and you can always get a sunlounger as there was nobody reserving them. The hotel is going under renovation and will hopefully still retain it's charm but with a nice fresh, modern twist? Our room was absolutely fine with comfy beds lot's of pillows and pool/bath towels replaced regularly. Our balcony was a good size with stunning views of the sea. Everything was taken care of and nothing was a problem! The staff are probably some of the nicest, most accommodating that we have met in all of the hotels we have stayed in and always greeted us with a friendly, smiling face and had time for a quick chat. Our maid was super helpful and left our room spotlessly clean.Pestana you have some fantastic, hard working staff at the palms! I would absolutely return anytime not just over the Christmas period to this hotel. Keep doing what you are doing. Hope to visit again when the renovations are complete. Obrigado…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 8 Jan 2023
Dear Mrs. victoriacW5075KQ, We were delighted to hear that your recent stay at Pestana Palms was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Palms for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear oh dear. This was probably a 4 star accommodation when it was built but not now . Worn out carpets , curtains, bathrooms , doors , I could go on. Tea and coffee sachets are only left on the first day. Only had breakfast once , that was enough. The only positive was the views from the balcony and the pool area wasn’t bad. Paid a lot of money for this hotel, stayed in far better for less. Definitely not value for money
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Find another hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 6 Jan 2023
Dear Mr./Mrs. 424davep, Thank you for taking the time to provide us with your feedback on your experience at Pestana Palms. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. We have shared your comments with our teams to ensure that improvements will be made. The Pestana Hotel Group has been investing, structured and sustainably, in the Tourism sector over the last five decades, always seeking to combine the hospitality tradition with the modernization of its Hotel Units. It is in this context that we inform that from January 2nd until June 30th, 2023 (inclusive) we will close the Hotel Pestana Palms for renovation works which will focus on the rooms and public areas, in order to provide all comfort expected for an even more memorable experience. The reopening date of this unit is foreseen for July 1st, 2023. We would like to thank you for staying at Pestana Palms. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Sincerely, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Exelent service and friendly staf. This is an older hotell but well maintaind. Rumors are that they are going to renovate the facilitys in spring 2023. 30 minits walk to funchal or 5 houers depending on how meny bar stops you have on the way... 100 meters to supermarket and 15 minister to madeira forum.
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Review collected in partnership with RCI
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 29 Dec 2022
Dear JesseG2023, On behalf of the entire team at Pestana Palms, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. The Pestana Hotel Group has been investing, structured and sustainably, in the Tourism sector over the last five decades, always seeking to combine the hospitality tradition with the modernization of its Hotel Units. It is in this context that we inform that from January 2nd until June 30th, 2023 (inclusive) we will close the Pestana Palms Hotel, for renovation works which will focus on the rooms and public areas, in order to provide all comfort expected for an even more memorable experience. The reopening date of this unit is foreseen for July 1st, 2023 We look forward to hosting you again soon at our hotel. Warm regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Fantastic hotel in a great location. Steps to take a dip in the see was great. Breakfast was spot on. First visit to this lovely island and will definitely be returning. Funchal Town was great it was like a mix of a beach destination and a city break.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 24 Dec 2022
Dear casperooney, On behalf of the entire team at Pestana Palms, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel. Warm regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This hotel was in a fantastic position with clear views over the sea and within easy walking distance of Funchal town centre. Rooms were an excellent size with cleaning staff being first class. Pool area great with plenty of loungers and access to the sea. Food excellent and good prices. All the staff were friendly and helpful. This is our fourth visit and will go back again.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 9 Nov 2022
Dear Sightseer68577484037, We were delighted to hear that your recent stay at Pestana Palms was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Palms for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of Pestana Palms is awesome. The waves crashing against the rocks while in bed while as great. Good views from balcony and breakfast area. The supermarket is across the street. Plenty of restaurants nearby. Taxi stand in front. Great daily Happy hour and entertainment for most nights. The pool area is nice with a decent restaurant. Friendly and attentive staff. The property could use some renovation.
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Date of stay: September 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 10 Oct 2022
Dear 75pauli, On behalf of the entire team at Pestana Palms, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. It is in this context that we inform that from January 2nd until June 30th, 2023 (inclusive) we will close the Hotel Pestana Palms for renovation works which will focus on the rooms and public areas, in order to provide all comfort expected for an even more memorable experience. The reopening date of this unit is foreseen for July 1st, 2023. We look forward to hosting you again soon at our hotel. Warm regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is perfect and the views are great. You get to swim easily in the ocean and there are lots of restaurants nearby. There is also a bus stop near the hotel so you can easily travel from place to place cheaply. The hotel room was ok, could be prettier though. Decoration and condition weren't up to date. Also the balcony door did not lock. Breakfast was good, tho it was a little bit annoying when the staff were walking around and picking plates all the time while you were eating.. The elevator didn't work one time, it didn't move at all - luckily the door opened after few minutes and we could use the stairs. All though hotel staff and reception were helpful and kind. All in all, I would visit again.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: ocean view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 29 Sep 2022
Dear Henuks, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. The Pestana Hotel Group has been investing, structured and sustainably, in the Tourism sector over the last five decades, always seeking to combine the hospitality tradition with the modernization of its Hotel Units. It is in this context that we inform that from January 2nd until June 30th, 2023 (inclusive) we will close the Hotel Pestana Palms for renovation works which will focus on the rooms and public areas, in order to provide all comfort expected for an even more memorable experience. The reopening date of this unit is foreseen for July 1st, 2023. We appreciate that you chose Pestana Palms for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Duarte Correia Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a wonderful holiday here. Staff lovely and it's in such a beautiful place, right on the edge of the sea. From watching sun rise at breakfast and sunset in the evening, it was lovely. Rooms large and very clean and great balcony. Breakfast could improve especially the fried eggs and rashers. This is the only fault we had with the hotel. Staff very helpful. Lovely facilities and in walking distance of old town. Bus stop 3 minutes away up the hill & the red & yellow bus, stops there too. Great restaurants very close to the hotel. All very reasonable priced. Big supermarket also across the road. Lovely paved walks starts at hotel and goes for 3km along coast. Be warned there are lots of mosquitoes in Madeira. We travelled around the island easily on local bus tours. Very enjoyable too . Beautiful flowers every where. The island is so tropical. Weather was great too.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 27 Sep 2022
Dear Mrs. Maura M, On behalf of our entire team at Pestana Palms Hotel, we would like to thank you for taking the time to provide us with your positive and kind feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guest´s needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Palms. Best regards, Duarte Correia Assistant Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 5 nights, and although we enjoyed our stay and I would not particularly criticise the hotel, there were a few points to note. The breakfast was bad quality, with hot food over-cooked and mostly everything a bit bland. The serving area gets very crowded and it would be better if the food was covered more as lots of people were leaning over the food areas. The room was really spacious which was a treat, but the decor does need up-dating badly. Although sold to us as a “luxury” hotel, I would not class it so. There were cracks in the marble sink and it did not drain very well. The curtains did not close fully and it felt like there was a general lack of maintenance. The pool was maintained well, but outside furniture, especially the odd umbrella stands (painted tyres with concrete in them) were difficult to move and unsightly. The grounds were lovely and it is in a fantastic location. I would consider returning if the rooms are updated.…
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Duarte Correia, General Manager at Pestana Palms
Responded 16 Sep 2022
Dear Mr./Mrs. Ninochka1, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. It is in this context that we inform that from January 2nd until June 30th, 2023 (inclusive) we will close the Hotel Pestana Palms in Funchal, Madeira, for renovation works which will focus on the rooms and public areas, in order to provide all comfort expected for an even more memorable experience. We appreciate that you chose Pestana Palms for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Duarte Correia Assistant Hotel Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$127 - $186 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pestana palms ocean aparthotel hotel funchal, pestana palms ocean aparthotel funchal
LOCATION
PortugalMadeira IslandsMadeiraFunchal
NUMBER OF ROOMS
76
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Frequently Asked Questions about Pestana Palms
Which popular attractions are close to Pestana Palms?
Nearby attractions include Madeira Mandolin Orchestra (0.3 km), Hole in One (0.4 km), and Passeio Público Marítimo e Jardins do Lido (0.3 km).
What are some of the property amenities at Pestana Palms?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pestana Palms?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pestana Palms?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Pestana Palms?
Conveniently located restaurants include Lido’s Tavern, Indian Palace Restaurant, and La Vaca Negra.
Are there opportunities to exercise at Pestana Palms?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Pestana Palms have airport transportation?
Yes, Pestana Palms offers airport transportation for guests. We recommend calling ahead to confirm details.
Are pets allowed at Pestana Palms?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Pestana Palms offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pestana Palms?
The staff speaks multiple languages, including English, Spanish, German, Russian, and Portuguese.