Savoy Palace
Avenida Infante 25, Funchal, Madeira 9004-542 Portugal
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Room & Suite (193)
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About
#15 of 100 hotels in Funchal
Location
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Travellers' Choice
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Spa
Internet
Hot bath
Rooftop pool
Indoor pool
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast buffet
Massage
Salon
Concierge
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Business
Languages Spoken
German, Portuguese
Location
98Great for walkers
Grade: 98 out of 100
82Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Contact
Avenida Infante 25, Funchal, Madeira 9004-542 Portugal
Name/address in local language
Getting there
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856Reviews76Q+A100Room tips
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Great breakfast Very serviceminded staff No individual body wash and lotion, shampoo and conditioner as I expect from a five star hotel. Pool is too cold for many people - 21 degrees It’s not ok, that you have to pay 35€ for the spa, when you stay at the hotel
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was a last minute booking but we were really glad that we found this amazing hotel. Nothing is too much trouble for the extremely helpful staff, whether on the front desk, the restaurants, the bars or just around the hotel. The room we had not only overlooked the pool but also had a sea view with views across to the harbour so we were able to see the cruise ships coming and going each day. The roof top bar serves some amazing cocktails! We will certainly be back and can highly recommend it.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The rooms are generously appointed, clean and fresh. Each ocean view has a unique and beautiful view of the south facing sunrise. The pool side area and Skybar are highlights and the perfect place for a cocktail at sunset. Highly recommended
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed for 8 nights in February and had a wonderful time. The hotel is luxuriously massive and stylishly furnished. The staff were friendly, professional and helpful. We had a a Beautiful large Garden-view room right opposite the pool . The restaurants within the hotel had fantastic good food as we were half-board basis and having breakfast by the beautiful large pool was a joy. The location was also great and within walking distance to the market and the seafront. This was our 3th visit to Funchal and we have always stayed in other luxury 5 star hotels as this was . We will definitely go back to Savoy Palace again. Definitely Well recommended.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 3 days ago
Dear Valued Guest, Warm greetings from Savoy Palace! Thank you very much for the high rating as well as the words of appreciation towards our hotel's facilities and staff. We are delighted to know you enjoyed your stay with us and that our services and facilities met with your expectations as a whole experience thanks to our staff and location. We are also pleased to learn that our excellent food, gladly cooked by our Chefs, has given your stay an undeniable value. It is good to know we contributed for a relaxing holiday experience and thank you for your preference. We look forward to welcoming you again soon! Warm regards, Jose António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This really was a 5 star experience. Such a large hotel that managed to create a personal experience. The views are beautiful. Ocean View room is a must. The outside pools both on the roof and below were beautifully kept. Breakfast was so very good and the staff exceptionally friendly. Local restaurants nearby as well as there own. A wonderful place to just be.for a bit.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 1 week ago
Dear Valued Guest, Warm greetings from Savoy Palace! Thank you very much for the high rating and for making the time to give us your feedback on your recent visit to our hotel. It is a joy for us to read that you had a true 5 star experience and that our beautiful views, our pools and our breakfast were highlights during your stay. We feel equally pleased to read that our team members met with your preferences and expectations, providing you with an excellent service. Your words confirm the dedication of the entire team and we are extremely delighted to know your stay with us was an enjoyable one. We look forward to your next visit! Warmest regards from the Savoy Palace Team, Jose António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would firstly like to start off this review by saying that the hotel is absolutely stunning, close to amenities, has very high standards and there is lots to do and see. We had an ocean view room which was beautiful waking up in everyday. It is cleaned daily to perfection and the housekeeping staff do such an outstanding job I sincerely hope they are paid well. However the beauty of the hotel isn’t always enough. We did run in to some issues. Firstly we had an issue when we went to the Sky Pool. No where around the hotel, signage on different areas etc state that the Sky Pool is for premium guests only (only when we went looking on the website and in the last question of the FAQS did we find this) We went up and were handed towels, we went in the pool and lounged on the sun beds. We ordered some drinks and then they asked for our room number. About 5 minutes later the pool hand and someone else in a suit were stood a few feet away from us talking to eachother and then looking over at us. A further 10 minutes passed and still no drinks and now another person in a suit had turned up and all 3 of them were looking over and talking. At this point I realised something was up and this was confirmed when we were approached and asked for our room number again and then told that we couldn’t be in the area and that we needed to leave as weren’t premium guests. Being told to leave was not the problem. The problem was the fanfare around us. Why it took 2 people in suits and pool hand to ask us to leave is beyond me. For reference I’m 4”11 and know that it’s a horrible task asking someone to leave an area so I remained friendly and considerate of the staff. The hotel should ask upon arrival at the sky pool for your room number and let you know then and there it’s for premium guests or at least have some signage stating this. Other negatives we ran into included a limited half board menu. We were also told upon arrival that as part of our half board stay we only had access to the Pau De Lume restaurant but we actually had access to another restaurant and we only found this out on our last day. The water in the rooms is not free and is classed as using the mini bar so please bare that in mind. Finally whilst waiting for our transfer back the airport (we chose to sit outside and soak up the last of the sun) we were approached every 5 minutes by the concierge asking us where our transfer was and if they could call us a taxi. We explained that we had sat outside to enjoy the weather and that we think our transfer is running a little late. We definitely felt like they wanted us to move on and that we were making the place look untidy by there persistence on calling us a taxi. Our transfer was late picking us up and the poor gentleman was in such a tizz over picking us up late and repeatedly asked if the hotel had told us he was going to be late because he’d phoned ahead and told them. They didn’t tell us he’d phoned. The lack of communication between the concierge and reception team meant that we were made to feel very on edge and uncomfortable. Overall the hotel is beautiful and most of the staff are wonderful especially the restaurant staff but these negatives although just a few had a big impact on our stay and because of this we won’t be returning. …
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
+1
It was our 3rd time in Madeira and the first at this amazing hotel. All the staff is incredible nice and efficient. The restaurants are fantastic, great atmosphere and very good food. The hotel is really fantastic, rooms are very big and comfortable. The SPA is fabulous! It was an excellent choice! We had a great time and awesome experience. For sure to repeat.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 1 week ago
Dear Valued Guest, Warm greetings from Savoy Palace! Thank you so much for sharing your kind review and for a very positive recommendation, we are delighted to know you have enjoyed your time with us. We are pleased to know that our services and facilities met with your expectations as a whole experience thanks to our fabulous Spa and comfortable rooms. We are proud of the positive comments and kind words addressed to all our staff and facilities. It is a joy to receive such wonderful comments from our valued guests. We hope to see you again soon for another memorable stay! Warmest regards, José António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This is a lovely hotel where the staff cannot do enough to help you. Staff standards are at the highest. The place is spotless and our bed was exceptionally comfy excellent breakfast with lots to choose from. What I would say the wardrobes space is limited, the air con needs to be worked out or it goes off which can be a pain at night as when the window is open you get noise from the air conditioner units from the nearby facilities just below. We will be staying agin.
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 1 week ago
Dear Valued Guest, Warm Greetings from Savoy Palace Hotel! Thank you very much for the high rating as well as the words of appreciation, there are no words to describe how flattered our entire team is to hear your compliments about how friendly everyone was during your stay in our Palace. We take pride in knowing that your room provided you the level of comfort you expected and that the wide variety from the breakfast lived up to your expectations. I am sorry to read that the room you stayed in was noisy and that the wardrobe space was limited, we would like to assure you that if we would have been informed about this, we would move for a different room category. We look forward to welcoming you back in the near future for another memorable stay and "Muito Obrigado!". Sincerely from the Savoy Palace team, José António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Originally booked direct for 10 days half board . Had to cut short after 8 days as a very close friend passed away in London. So - beautiful hotel with fantastic staff - pool just fabulous - although cold . Room one of the nicest we’ve stayed in anywhere in The world . Cleaned early each day - Breakfast was superb - staff so helpful, welcoming and efficient - partic the two older ladies . …. Rooftop bar also very special . Negatives were an argument at dinner over food choices . Very little choice on our menu . So typically in Pau de Lume restaurant was a soup ( very poor ) a salad and then either a vegetarian main, shellfish or pork . I don’t eat shellfish or pork - I eat mainly fish . So I chose Turbot from a la carte menu ( €19) A performance with head waiter as to whether I could have that at no extra charge . Finally agreed after some puffing and blowing ! Other disappointment Was on checking out I was told that my $80 discount on restaurant food, given with my direct booking, did not apply . Why print it on my confirmation if it didn’t apply ? Silly argument of $80 on my bill of well over $3000. Finally given to me resentfully . So all in all a great hotel I would thoroughly recommend- but stupid arguments should not have happened!…
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Not great space for clothes in room - room is beautiful - but not practical for tourists
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 1 week ago
Dear Valued Guest, Warm greetings from Savoy Palace! Thank you for taking the time to review your recent stay with us. We would like to point out that guest satisfaction is our top priority and your feedback is valuable in helping us to improve our services. We can assure you that every word has been taken into our highest consideration. Please rest assured we will remain fully committed in fine tuning our service standards and hope you can give us a second chance to make it up for you in a near future. Warmest greetings from the entire Savoy Palace team, Yours sincerely, José António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The breakfast is sensational, the rooms spacious, but unfortunately only for 1 person the possibility to accommodate clothes, the other may live out of a suitcase. In the bathroom only in the shower 2 small hooks to hang something.
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip: if you like to look at the sea, you should choose a superior room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Savoy Palace, Diretor-Geral at Savoy Palace
Responded 1 week ago
Dear Valued Guest, Warm greetings from Savoy Palace! It is with great appreciation that we receive your detailed review and constructive comments. Your input is valuable to our continued improvement. We are glad to learn that we provided a "sensational" breakfast thanks to our food quality and customer experience provided by our team members. Our guest's satisfaction is paramount to us, and your feedback reaffirms the sense of commitment we engage in on a daily basis. To concern the comment regarding the closet space we regret to know that it did not met your needs. However we have taken note of your opinion, which is so important for us. Thank you for your kind words and we look forward to welcoming you again in a near future. Warm regards, José António Pereira General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$303 - $401 (Based on Average Rates for a Standard Room)
LOCATION
PortugalMadeira IslandsMadeiraFunchal
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Frequently Asked Questions about Savoy Palace
Which popular attractions are close to Savoy Palace?
Nearby attractions include Parque de Santa Catarina (0.4 km), Trap Music Bar (0.1 km), and Casino da Madeira (0.4 km).
What are some of the property amenities at Savoy Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Savoy Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Savoy Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Savoy Palace?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Savoy Palace?
Conveniently located restaurants include Victoria Restaurante, Le Bistrot Jacaranda, and X Tonel Restaurante.
Are there opportunities to exercise at Savoy Palace?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Savoy Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Savoy Palace offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Savoy Palace?
The staff speaks multiple languages, including German and Portuguese.
Are there any historical sites close to Savoy Palace?
Many travellers enjoy visiting Colégio dos Jesuítas do Funchal (1.3 km), Santa Clara Convent (1.0 km), and Sao Tiago Fort (2.1 km).