Pousada Palácio de Queluz

Pousada Palácio de Queluz

Largo do Palácio Nacional, Queluz 2745-191 Portugal
Traveller (316)
Pestana Pousada Queluz Classic Room
Room & Suite (121)
Pestana Pousada Queluz Restaurant Bar Food
Dining (39)

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About

4.0
#1 of 2 hotels in Queluz
4.2 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.9 of 5 bubbles
Value
The Pousada de Queluz is found in the clock tower building, next to the National Palace of Queluz, known as the " Portuguese Versailles " and the permanent residence of the royal family from 1794. The building of the Tower is by the architect and staff sergeant Manuel Caetano de Sousa, and served as a warehouse and as the quarters for the staff in service to the palace. With a unique and sumptuous decor, the Pousada de Queluz, D. Maria I, is a treasure waiting to be discovered and marvelled at. The air-conditioned rooms of the Pousada de Queluz are individually decorated, with warm colours and elegant wooden furniture. The Pousada is a point of reference for whoever is looking for the Lisbon business area, idyllically situated around 14 km from Sintra and 20 km from Cascais. It comfortable decor and its rigorous rehabilitation makes the 2 rooms an excellent choice, having been carefully reconstructed for the purpose of meetings and seminars. The rooms have natural lighting and access to the internet fixed of wireless, air conditioning among other characteristics. Free parking is also available.
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Property amenities
Free parking
Wifi
Bar / lounge
Game room
Hiking
Banquet room
Meeting rooms
Baggage storage
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Concierge
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Flatscreen TV
Hair dryer
Safe
Telephone
Radio
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Romantic
Languages Spoken
English, Portuguese

Location

Largo do Palácio Nacional, Queluz 2745-191 Portugal
Name/address in local language
539Reviews6Q+A50Room tips
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Detailed Reviews
Duncan M wrote a review Feb 2020
Norwich, United Kingdom35 contributions22 helpful votes
3.0 of 5 bubbles
Stayed at the Pousada Queluz after two others - Evora and Estremoz. The room here was excellent, nice large size with a large bathroom and nice shower. However as with many hotels in the Pestana Group, the bed mattress was much too firm. We asked for a mattress topper and this helped a little but Pestana should learn from Marriott for instance who have much more comfortable beds. I guess if you are on the heavy side however the mattress might suit. The hotel is out of town but the train ride from the nearby (ten minutes walk) Queluz/Belas station is only 20 minutes to the centre. The train tickets are cheap at Euro 10.50 each for a return and 24 hour pass on the Lisbon Metro/Buses. If you travel in the opposite direction the train takes you to the wonderful Sintra with wonderful palaces. Watch out for people at the Sintra Station exit that will try and persuade you to part with up to Euro 60 for a tour! The blue bus which takes you everywhere hop on hop off is Euro20.
While in Lisbon, visit Belem via tram 15 and nearby LX Factory for some brilliant art and shops.
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Review collected in partnership with Pestana Hotel Group
Date of stay: February 2020
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from armindat15, Manager at Pousada Palácio de Queluz
Responded 24 Feb 2020
Dear Duncan, Thank you so much for your preference and for sharing your experience with us. Your comments about Pousada and tips about trains and what to see in town are extremely precious and will help other guests. Our mattress are brand new but might relly be a bit too firm… We will keep that in mind when buying new ones. Hope to have the oportunity to be at your service again in the next future! Kind regards Arminda Teixeira Pousadas Portugal
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Cathleen A wrote a review Nov 2022
Kitchener, Canada51 contributions18 helpful votes
5.0 of 5 bubbles
Queluz, the suburb of Lisbon is quite a distance from downtown and not easy to access on transit. With a car, it's a nice location, closer to Sintra and points west.
The hotel itself is small and cozy and across from a former palace (in a matching style).
Breakfast is in a bright well appointed room with the standard selection of scrambled eggs, cold cuts, cheese, cereals and yoghurt. The cakes were a pleasant and decadent surprise. Really tasty!
Our room did not have a mini-fridge but Joao helped get us a bucket of ice for beer and wine.
Nearby are a few restaurants and I can fully recommend the Buona Serra pizza.
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Date of stay: November 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Only 26 rooms. We had a standard.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Serviços ao cliente/atendimento at Pousada Palácio de Queluz
Responded 8 Nov 2022
Der Mrs Cathleena We take this opportunity to thank you for taking the time to share your opinion. We were delighted to read your laudatory comments about our Pousada and services. It is with great pride that we always try to provide a memorable experience for our guests. We appreciate your stay and we hope to welcome you again soon at Pousada de Queluz and that this will be your preferred place when you return. Cordially, The Team at Pousada de Queluz
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Sara Cristina C wrote a review May 2023
Southwest Ranches, Florida17 contributions
5.0 of 5 bubbles
Pousada Palacio do Queluz is a warm, well appointed hotel in the heart of many Queluz historical tourist sites. Many cafes and restaurants are within walking distance plus free parking at the hotel is a win-win. The check in and check out were quickly and efficiently completed. The front desk staff were all friendly, informative, helpful and professional. The rooms are spacious and nicely furnished. Mini fridge, safe, complimentary water provided. Chocolates were left at turndown services. The rooms and hotel were impeccable. The buffet breakfast was excellent and well varied. The breakfast staff was attentive and quick to replenish all breakfast items. Fresh fruits, yogurt, cereals, eggs, sausage, bacon, variety of cold cuts, breads, crackers cheese and a variety of pastries were avaible for your choosing. I highly recommend the Pousada Palacio do Queluz for solo, couple, family and business travelers.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Serviços ao cliente/atendimento at Pousada Palácio de Queluz
Responded 12 May 2023
Dear Sara Cristina hank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It is with great satisfaction that we see that you enjoyed our breakfast and exceeded your expectations. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Palácio de Queluz
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Galante2014 wrote a review Feb 2020
Rio Grande, RS621 contributions110 helpful votes
+1
5.0 of 5 bubbles
The Pousada de Queluz has the same quality other Pestana palaces. The room is lovely decorated and extremely comfortable. The silence is amazing to relax and sleep. The staff is nice and attentive. The breakfast
could be better when compared to Estremoz or Marvão. However, it is good.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from armindat15, Manager at Pousada Palácio de Queluz
Responded 28 Feb 2020
Dear Galante, Thank you so much for your recente visit and for sharing your experience with us. Your feed back is very importante as it help us to improve our service. We are very pleased by learning you appreciate your stay and will definitly improve our breakfast. Thank you for you kindness and hope to welcome you again soon Kind Regards Arminda Teixeira Pousadas Portugal
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Jennifer259 wrote a review Oct 2023
Llanelli, United Kingdom469 contributions495 helpful votes
3.0 of 5 bubbles
This is a rather elegant Pousada which is managed by the Pestana Hotel chain.
Checking in at Reception was painless and swift. The staff generally were pleasant and friendly.

Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy.

The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing

The size of the room left very little space to conveniently store suitcases.

The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV.

The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me.

There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem.
A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management.

The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal.
Buffet breakfast had lots to chose from with a choice hot and cold dishes.
The Lounge bar is comfortable and pleasantly furnished.

Apart from the lack of bath plugs, the hotel is in good condition and decorative order.
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Date of stay: September 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded 12 Oct 2023
Dear Mrs. Jennifer Thank you in advance for your review. Our guests' opinion is very important to us and helps us to improve and achieve excellence. We took note of all the observations you mentioned and we are working with our maintenance team to check each point, because we have no problems with water heating and we control its temperature to prevent legionella. In our TV offer, you can find several English-language channels, such as: Cinemundo, Hollywood, Fox Movies, Fox, Fox Life, Fox Crime, AXN Movies, AXN, AXN White, Discovery Channel, National Geografic, AMC Break, AMC Crime, TLC, 24 Kitchen, FTV, MTV, Trace Urban, MCM Pop, Euronews, CNN, Sky News, BBC World News, BBC Entertainment, I24 News... You can also find programs in other languages, such as German, French, Spanish and Israeli. During your next stay, ask for help from our employees at reception, who will be happy to help you We hope to be able to welcome you back to our Pousada soon. Kindest regards Queluz Pousada Team
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WallabyGal wrote a review Dec 2022
Concord, Massachusetts84 contributions72 helpful votes
5.0 of 5 bubbles
You stay in what was the barracks of the amazing palace. When you visit the palace, you practically have it to yourself. This is a lovely hotel, about a 12 min. walk to the train station to Lisbon (about a 15 min ride - get the LISBOA PASS as it's included. We loved our stay there - lovely large rooms, with champagne & chocolate covered strawberries waiting for us as it was our honeymoon. For us not staying with the crowds in Lisbon was perfect! We so enjoyed being in a lovely quiet suburb (we did have a car, but didn't drive it while in Queluz). The staff was wonderful - helpful & kind. Great breakfast too. Recommend highly!
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Date of stay: September 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Serviços ao cliente/atendimento at Pousada Palácio de Queluz
Responded 7 Dec 2022
Dear Mrs. WallabyGal On behalf of the entire team at Pousada de Queluz, we would like to thank you for your positive feedback. Your opinion is essential for us to continue to improve our service and anticipate the needs of our Guests. We are glad to know that we met your expectations. It was a real pleasure to have you as a Guest and we hope to welcome you back soon at Pousada de Queluz. Sincerely, The Pousada Queluz Team
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Sille J wrote a review Nov 2023
Cologne, Germany19 contributions8 helpful votes
+1
3.0 of 5 bubbles
The hotel is ok, but not above average.
Breakfast is good with many things to choose from. A lot of cakes and fresh fruit.

The building is beautiful outside, but the interior is not at all what I expected. It is not like the pictures, that shows a magnificent breakfast and dining room. There were no restaurant and breakfast was in a small ordinary room. The bar was supposed to be handled by the receptionist, but he was too busy so I gave up, when trying to get a cup of tea.

When I asked the receptionist about the restaurant and breakfast room from the pictures, I was just told that it had changed.

The location is quite far from the center of Lisboa, about 20-30 minutes by car. We had difficulty finding it, because the GPS took us to a place closer to town. The location is just opposite the National Palace in the suburb Queluz. (It is not a part of the actual palace).
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Date of stay: November 2023Trip type: Travelled on business
Room Tip: Don’t expect an extra ordinary experience, it is just a normal hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded 22 Feb 2024
Dear Sillej, Thank you for taking the time to provide us with your feedback on your experience at Pousada Palácio de Queluz. Your opinion is crucial for us to improve how we work. We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused. After reading your comments, which deserved our best attention, we would like to inform you that the Pousada is part of the National Palace of Queluz, although physically separated from the main building, as it was initially the accommodation for the royal guard. Our restaurant stopped operating as such and became a banquet space for groups only. Our breakfasts have been served in the same room since we opened as a Pousada, we have never served breakfast in any other space other than the one we currently use. Being a historic building we have limitations in terms of changes to the structure, so we only have to use the existing space, and it is not possible to increase or make any other structural changes. We regret that we were unable to respond to your request within the desired time frame during your visit to our bar. Our apologies for any inconvenience caused. We would like to thank you for staying at Pousada Palácio de Queluz. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay. Kindest regards, Pousada de Queluz Team
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Dany wrote a review Dec 2023
Calgary, Canada141 contributions116 helpful votes
5.0 of 5 bubbles
Charming little property with great and attentive staff. Room was clean, spacious, and had everything you would need. Breakfast was delicious - especially the fresh squeezed juice. The area is nice and quiet but also close to everything if you are driving.
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Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded 6 Dec 2023
Dear Guest, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Palácio de Queluz
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Report response as inappropriate
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Carl G wrote a review Sept 2022
4 contributions
5.0 of 5 bubbles
Amazing place that transports you to the splendor past of Portugal.
Palacio Queluz keeps its original facade and cobblestone entrance/ parking that immediately make you aware that you're entering a very special place in Portugal's history.
Very modern and comfortable rooms assisted for a very friendly and amazing staff.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded 27 Sept 2022
Dear Mr. Garyloz, Thank you for your feedback on your stay at Pousada Palácio de Queluz. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence. It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Palácio de Queluz, and we look forward to welcoming you again soon. Best regards, The Team at Pousada Palácio de Queluz
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Martin H wrote a review Jul 2022
Hong Kong, China923 contributions398 helpful votes
4.0 of 5 bubbles
The bedroom and bathroom were of a big size and were very comfortable. The bedroom was really nicely decorated.

There is no restaurant on site for an evening meal but there is an excellent restaurant across the road which is related to the hotel.

Reasonably good breakfast on site.

Good price.
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Date of stay: June 2022
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Rute Correia, Guest Services / Front Office at Pousada Palácio de Queluz
Responded 7 Jul 2022
Dear Mr. Martin Thank you for your preference in our Pousada de Queluz ! We would like to thank you for your positive feedback, it was a pleasure to welcome you to our Pousada. We hope to welcome you soon on a new visit and once again meet your expectations. Cordially, The Queluz Pousada Team
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51545 asked a question Jun 2016
Philadelphia5 contributions6 helpful votes
How much is the cab fare from the Lisbon Airport to the hotel? How long is the ride?
Answer from Steve D
20 contributions9 helpful votes
Hi, We booked our taxi through the hotel. The driver was waiting for us when we landed and picked up our luggage. He had parked in a very convenient location in the indoor parking garage. The fare was 40 Euros I think. Maybe it was 45 Euros, I don't remember. It was not 50 Euros. This was a very nice car. Immaculate in fact. Coming back to the airport from the same hotel we paid 10-12 Euros including a tip. The car and driver were good. He off-loaded us at a very advantageous place for getting into the airport; we are grateful for all of that. This was our very first time to Lisbon airport. Next time it might not cost us so much to get to the hotel from the airport. I don't know that either. Likely you could just get a taxi from the line-up outside the Arrivals; or wait with your belongings at the Departures entrance and hope to get a taxi departing the airport. It would be a gamble of course. Maybe just calling the Reception at the hotel and asking for a suggestion of a cheaper fare. Maybe ask them to arrange a round trip taxi originating in Queluz might keep your cost lower than we encountered. Best of luck with it!
51545 asked a question Jun 2016
Philadelphia5 contributions6 helpful votes
How much is the fare from the Lisbon Airport to the hotel? How long is the trip? Thank you.
Answer from Stedendwinger
Wilhelminaoord132 contributions38 helpful votes
Im not sure about fares. But i remember there is a train to Queluz
Answer from Manager_DMaria
Queluz, Portugal
Dear Guest, Thank you for your contact. To go to the Airport at bthat time you need about 1/2 hour, including time to return the rental car Shouls you need further assistance, please do not hesitate to contact us Best Regards Arminda Teixeira
Answer from Manager_DMaria
Queluz, Portugal
Dear Guest, Thank you for your questions. The price for the Palace tour is 8,50€ including the gardens. Regarding the Horse Show now is not possible to assit as they are renovating the areas but you still van visit the stables for free. We will be very pleased on assisting you and help with tours or anything tyou might need. Best regards Arminda Teixeira
Answer from Maurosrocha
Curitiba, PR96 contributions88 helpful votes
Em verdade, nas proximidades da pousada tem uma estação de trem que vc pode ir lá a pé tranquilamente . Nesta estação vc deve pegar o trem que vai a Lisboa e descer na estação Rocio. Demora uns 25 minutos. Mesmo assim acho mais tranquilo vc se hospedar em Lisboa, pois fazer o percurso ida e volta Queluz - Lisboa por mais de um dia vai ser meio cansativo.
Sille J wrote a tip Nov 2023
Cologne, Germany19 contributions8 helpful votes
3.0 of 5 bubbles
"Don’t expect an extra ordinary experience, it is just a normal hotel."
Read full review
Tom_Jsudbury wrote a tip Jan 2023
lively55 contributions24 helpful votes
5.0 of 5 bubbles
"dont forget to tour the palace and gardens across the street, Portugal seems to be keeping this gem a secret."
Read full review
Cathleen A wrote a tip Nov 2022
Kitchener, Canada51 contributions18 helpful votes
5.0 of 5 bubbles
"Only 26 rooms. We had a standard."
Read full review
Nickspook wrote a tip Dec 2019
15 contributions9 helpful votes
2.0 of 5 bubbles
"Try a proper pousada"
Read full review
Bruce wrote a tip Nov 2019
Melbourne, Australia148 contributions99 helpful votes
5.0 of 5 bubbles
"All rooms have good aspect"
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Not the right property for you?
There are more places to choose from in the Queluz area.
PRICE RANGE
₹10,944 - ₹18,713 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Pousada de Dona Maria I
LOCATION
PortugalCentral PortugalLisbon DistrictSintra MunicipalityQueluz
NUMBER OF ROOMS
26
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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POUSADA PALÁCIO DE QUELUZ - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Pousada Palácio de Queluz
Which popular attractions are close to Pousada Palácio de Queluz?
Nearby attractions include Palácio Nacional e Jardins de Queluz (0.1 km), National Palace of Queluz (0.1 km), and Felicio Loureiro Urban Park (0.2 km).
What are some of the property amenities at Pousada Palácio de Queluz?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
Which room amenities are available at Pousada Palácio de Queluz?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pousada Palácio de Queluz?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Pousada Palácio de Queluz?
Yes, free parking is available to guests.
What are some restaurants close to Pousada Palácio de Queluz?
Conveniently located restaurants include A Gália, Retiro da Mina, and Grao de Cafe & Folha de Cha.
Is Pousada Palácio de Queluz located near the city centre?
Yes, it is 0.8 km away from the centre of Queluz.
Does Pousada Palácio de Queluz offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Pousada Palácio de Queluz?
The staff speaks multiple languages, including English and Portuguese.
Are there any historical sites close to Pousada Palácio de Queluz?
Many travellers enjoy visiting Mosteiro dos Jeronimos (7.3 km), National Palace of Queluz (0.1 km), and Royal Treasure Museum (7.0 km).
Is Pousada Palácio de Queluz accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
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