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My Story Hotel Ouro

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Traveller (427)
Room & Suite (268)
Dining (46)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Inaugurated in February 2014, My Story Hotel Ouro, located in an 18th-century building, brought to down-town Lisbon the concept of hospitality that had been missing, in this capital, one of the most visited in Europe: elegance, comfort, modernity and design spread over five floors of charm and history inherent to its prime location- Rua Áurea, better know as Rua do Ouro (Gold Street)-one of the most famous and historic streets of Lisbon.
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Property amenities
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Minibar
Non-Smoking Rooms
Refrigerator in room
Good to know
HOTEL STYLE
Hidden Gem
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages

Location

Full view
100Great for walkers
Grade: 100 out of 100
582Restaurantswithin 0.5 km
168Attractionswithin 0.5 km
Neighbourhood
Baixa, Rossio & Restauradores
A pending candidate to become a World Heritage Site, Lisbon's downtown (the "Baixa Pombalina", or simply "Baixa") is a perfect example of anti-earthquake construction, having been rebuilt following the 1755 earthquake by the famous Marquês de Pombal (hence its name). Its offer is vast: restaurants and cafes in Rossio and Restauradores, outlets and shops in the Áurea, Augusta, Prata and other famous streets, the imponent Praça do Comércio and its Arch, the luxury shops along the Avenida da Liberdade, this is the beating heart of the city center. The Baixa also grants easy access to trains leading to Sintra, the trams that go around the Castle hill, old neighborhoods or even take you to Belém, and Lisbon's traditional restaurants and cafes. Considering a visit to the Fashion and Design Museum (free entrance) and don't forget to try the famous liquor, "ginjinha"!
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1,118Reviews
591Photos
37Q+A
100Room tips
Traveller rating
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Popular mentions
Advantages: Great location, 2 mins walk from Baixa-Chiado metro. Cant get better than this. Friendly smiling staff. Modern rooms and bathroom. Comfortable mattresses. Breakfast is good for a 3 star hotel. They even made me an omelette on request! Disadvantages: Smallest room I
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 2 days ago
Dear 789pulkitm, Thank you so much for have chosen us to spend your getway and for share your comments of My Story Hotel Rossio on TripAdvisor. In regards of the room size allow me to explain we are a 200 years old building converted in a hotel keeping the original architecture and what we try is giving a unique and diferente experience about our lovely city which we achieved many times regardless our prime location. The building was originally from architecture Pombalina. It was built upon the earthquake of 1755 and everything we could keep from the original building was kept. For example the stairs The building was restored during 3 years and opened its doors in 2014. Some rooms are smaller with better view some rooms are bigger with not so good view. Your well mentioned our team once they a important cornerstone of our success. Our focus is our committed and genuine team giving great memories to our guests and show them a bit of what is Portugal. Thank you so much and hope to welcome you again in the near future. When it happens please let us know through My Story Hotel Ouro WhatsApp +351 962 369 850 available 24 hours with the best offers. We will be more than pleased to take care of everything Warmest regards Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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Hotel's Favourite
There's not one bad thing we can say about this hotel. Loved it! Its location is brilliant - couldn't get better - across the road from Baia-Chiado station, in the middle of that excellent neighbourhood. From the moment we checked in, assisted by a smiling friendly staff
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Response from Alfredo t, Gestor at My Story Hotel Ouro
Responded 16 Aug 2018
Dear hobart_10, I sincerely must say thank you so much for your such a detailed and warmly written review of My Story Hotel Ouro. All the comments are very important but when is from a member with almost 100 reviews with a big experience in travels ir becomes even more important. We really do believe that a great hotel is built on great service, delivered by a long standing and loyal team. The other side of the coin is that our guests, equally rated to the hotel alike. It's our aim shape the way My Story Hotels feels when our guests are staying - welcoming, friendly, relaxed and with the feeling that are very much at home with friends on that point of view every guest is a King After a long day of shopping or seeing the sights of Lisbon, we are also a haven of peace and tranquillity in the very heart of town. More than many standards as the big companies we have focus in the genuinity with our guests and give them the best we have. Such comments are a great source of motivation and give us a huge responsibility which we do not fear and accept with a great pleasure. Also thank you so much for your kind words about Lisboa. More than a hotel we would like to promote our beloved city and as a native we cannot be more happy. Hopefully next time you have also the opportunity to go to the timeless Sintra and the beautiful fisherman village of Cascais where you can eat the most fresh fish and at the same time dive in the Atlantic in the beautiful gold sand beaches you can find just 30 minutes away from our Hotel. We hope to welcome you back or your family and friends from the other side of the world to the fantastic Lisboa in the near future. Hopefully to one of My Story Hotels and of course with the quality that we start to be known from he majority of our visitors from all around the world . Warmest regards from sunny Lisbon Alfredo Tavares atavares@mystoryhotels.com
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Beautiful hotel, perfect location and amazing staff. Really pleasant stay. Visited with a 1yr old and the staff made it extremely easy. Rooms are very nicely decorated and clean. It is perfectly located in the city.
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 16 Jan 2019
Dear 728tristand, Thank you very much for your review about My Story Hotel Ouro and welcome back. We very much value our guests responses, and delighted to read you had another lovely stay. Thank you especially for publicly recognizing our team. They are indeed what separates us from the rest. Your comments were shared with the entire team. We’re happy they delivered a rewarding stay and we look forward to seeing you again soon and well into the future ex best kept secret of Europe, the beautiful Lisboa. Please do not hesitate to contact us through WhatsApp +351 962 369 850 availabe 24 hours Warmest regards from Lisbon Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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This hotel is in the center of town, blocks from the water. It is easy to catch buses to wherever you want to go. Room was perfect for my weekend away. Keep in mind that it is at the bottom of all the hills so if you are walking to any sights--including most of the nicer
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 16 Jan 2019
Dear UKMickeyMouse, Thank you for choosing to stay at My Story Hotel Ouro and thank you also for taking a few minutes to leave your review following your visit. We are delighted to hear that you feel awesome with us and that you had enjoyed your experience in Lisbon. Next time please do not hesitate to contact us through WhatsApp +351 962 369 850, available 24 hours Warmest regards from Lisboa Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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The hotel location is good. Very easy for food. And easy walk to any place. Hotel is very clean. Bf not many choice. I love their egg tart. Staff very friendly and helpfull. We stay their during new eve 2018. Very safe. Have police check around that area.
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Response from alfredot937, Diretor-Geral at My Story Hotel Ouro
Responded 15 Jan 2019
Dear gerrin89, Thank you for taking the time to share these compliments regarding your experience at My Story Hotel Ouro. Our team take great pride in giving a fantastic service that exceed expectation so it is wonderful to hear that we were able to accomplish that goal with your stay. We look forward to welcoming you back very soon for another amazing stay. Who knows in the Spring / Summer time to have the opportunity to experience our beautiful beaches and an unforgettable sunset with the Tagus river has a scenery. please do not hesitate to contact us through WhatsApp +351 962 369 850. We would be more than please to take care of your reservation Warmest regards r Alfredo Tavares atavares@mystoryhotels.com My Story Hotel Ouro WhatsApp +351 962 369 850
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Dear Saafa T Thank you very much for you contact and interest. About transport from airport to our hotel, you have 4 options: Metro – you have a metro station inside airport. There you take the red line direction São Sebastião. Here, you take the blue line direction Santa Apolónia and your station will be Baixa Chiado. Duration: around 30 minutes Cost: 2.90€ per person Aerobus – you take this bus at the airport and your stop will be Comércio Square. After, you just need walk 5 minutes to our hotel. Duration : around 40 minutes Cost: 4,00€ per person Taxi – It is the easiest way to travel but the most expensive. If you take a taxi pay attention with this. Usually, the “normal” price don’t should be more than 20€ and 20 minutes should be enough to arrive to our hotel. Transfer – If you want, we can arrange a transfer for your friends. The price is 30€. We hope you stay with us. Should you need further assistance or information please do not hesitate to contact us anytime through My Story Hotel Ouro WhatsApp +351 962 369 850 Available 24 hours Kindest regards My Story Hotel Ouro team
1 vote
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is breakfast included?
It probably depends if your rate is including breakfast or not. I would definitely take rate with breakfast included - it is so tasty with wide selection of all you may ask for. If the weather is nice, you can have a breakfast also outside in front of the hotel. I can highly recommend this hotel.
2 votes
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Dear Regina S Thank you very much for your contact and preference for My Story Hotel Ouro. In regards your question there is several options when you leave the airport Metro – you have a metro station inside airport. There you take the red line direction São Sebastião. Here, you take the blue line direction Santa Apolónia and your station will be Baixa Chiado. Duration: around 30 minutes Cost: 1.90€ per person Aerobus – you take this bus at the airport and your stop will be Comércio Square. After, you just need walk 5 minutes to our hotel. Duration : around 40 minutes Cost: 3.50€ per person Taxi – It is the easiest way to travel but the most expensive. If you take a taxi pay attention with this. Usually, the “normal” price don’t should be more than 20€ and 20 minutes should be enough to arrive to our hotel. Should you need further information or assistance please do not hesitate to contact us to our guestservice e-mail. Warmest regards from sunny Lisbon Alfredo Tavares
1 vote
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Yes it is not too far to walk. I would say a 15 minute pleasant walk.
2 votes
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Dear maw125, thank you very much for your question. As other members already replied we do have twin rooms in My Story Hotel Ouro. Should you need further assistance and information please do not hesitate to contact us anytime. Kindest regards Alfredo Tavares operation manager
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1234568
"I had a room with a balcony on the big Aura street, on the first floor. It was however very calm. Very efficient shutters ."
"The staff will ensure your every need"
"No.309 is spacious"
"Try for a corner room. They have 2 aspects and lots of light."
"All are good solid, sound proofed rooms"
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PRICE RANGE
US$ 84 - US$ 202 (Based on Average Rates for a Standard Room)
LOCATION
PortugalCentral PortugalLisbon DistrictLisbonBaixa, Rossio & Restauradores
NUMBER OF ROOMS
51
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