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Real Palacio Hotel

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#85 of 248 Hotels in Lisbon
Certificate of Excellence
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1,629 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Edinburgh, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW via mobile

Great hotel literally minutes away from metro - fantastic buffet breakfast which sets you up really well for the day The hotel laid on a lovely surprise for my birthday when they brought up a bottle of sparkling wine and a fabulous big chunk of dark chocolate cake 1 star taken off purely because the hot tub was out of... More 

Helpful?
Thank Rob H
Preston, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

A very enjoyable stay . The hotel was a Metro ride away from the city centre - but very easy. Breakfast was very enjoyable with lots of choice to suit most people. The room was very good except the bed was too firm .

Review collected in partnership with this hotel

Helpful?
1 Thank anne w
London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

We are still staying in the hotel & from the moment we arrived we have had to complain numerous times to receive any service. Whether it be pillows, towels, tissues or even a tea cup! This has really spoilt what was meant to be a relaxing break for myself & my husband.

Helpful?
Thank Benerr
Budapest
Level Contributor
112 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 2 weeks ago

On arrival staff made us most welcome and were very friendly. It was a large well furnished reception hall and well staffed. They willingly looked after our luggage and other arrangements until our room was ready. They were also very helpful in giving us guidance and tips in a City we had never been to before. The room itself was... More 

Helpful?
Thank colin_bishop1941
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest Thank you so much for leaving us your opinion. It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for your compliments regarding our staff, our prime location and rooms. We will make sure that all of your comments are transmitted to our team. They will... More 

Rotherham, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We asked for 2 rooms as we were travelling with our daughter but were not given adjoining rooms,which spoiled it a bit for us. Even bedside phone was not working so had to go across to ring the other room. Breakfast was very good, Basic toiletries were provided but no toothpaste. No tea making facilities too. Minibar did not cool... More 

Helpful?
Thank Granjum
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you very much for your constructive and detailed feedback, which we really appreciated and which will be taken into consideration. Regarding the tea and coffee facilities, we would like to inform you that it is not sustainable to have terms and kettles in each room but these can be provided upon request at the reception. If you... More 

Hereford, United Kingdom
Level Contributor
103 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 weeks ago

Well it is a nice hotel for sure, where to start with some problems. On checking in we were told we could not until 2pm, fair enough, but another customer stood next to us was found a room early almost straight away, the room was good to be fair though that was allocated to us. The bar prices are a... More 

Helpful?
Thank Durks65
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us your comments. We feel satisfied to know that you consider us a nice hotel and that you would recommend us. However, we are truly disappointed to learn that your experience was not the best one. Regarding the Jacuzzi and on behalf of our team, I would like to apologise... More 

Shrewsbury, United Kingdom
1 review
Reviewed 3 weeks ago

We really enjoyed our second stay in this hidden away hotel in Lisbon. Close enough to the city on the underground but nice and quiet at night. Would definitely book it again.The breakfast was very good, although id did get very busy in the breakfast hall after 8.30am!

Review collected in partnership with this hotel

Helpful?
Thank rachelcatherinep2016
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, It is really gratifying to know how enjoyable your stay was and that you would definitely stay with us again. The nicest compliment that our team can get is your desire to return. Thank you so much for your constructive comments and review. We look forward to your third visit to our hotel. Best regards, Jorge Cruz Neves... More 

London
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

Very nice large luxury hotel, large rooms, very comfortable, generous buffet breakfast. Next to Callouste Gulbekian museum, direct metro and bus access form the airport, 3-4km from touristic centre of town easily reachable by taxi, bus or metro. Breakfast is generous and good, served downstairs in a relatively small and poorly lit room (lower ground floor so no natural light).... More 

Review collected in partnership with this hotel

Helpful?
Thank CouleurFroide
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you so much for your opinion. We are happy to know that you consider us a very nice large luxury hotel and that you were pleased with our comfort, central location and the buffet breakfast. Thank you for your compliments which represent a great source of proud and motivation for the whole team. We also would like... More 

1 review
Reviewed 3 weeks ago

Thank you so much for an excellent surprised on Roy's birthday cake and a bottle of Champagne in our room!!! 'The Guarda Real Restaurant' dinner (fishes dishes)were wonderful and professional service. The stuff at Reception was very helpful. We are happy with our stay (4-7 Nov 16) at Real Palacio. Thanks again. R & B London, UK

Helpful?
Thank Yongyut S
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for the comment and for having such a great opinion of our hotel. It is very special for us to see that your experience was great and that you were pleased with our staff and service. Thank you so much for leaving us your feedback about our Hotel and we hope that we will have you... More 

Rochester, United Kingdom
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago

Nice hotel, good amenities, good breakfast. Jacuzzi was out of order when I visited, but sauna and steam room are both on Scandinavian level (TYLÖ sauna!); proper 80°C! WiFi was not working very well in our room (had to go to the corridor to get the signal).

Helpful?
Thank Heidi L
Grupo_Hoteis_Real, Gerente at Real Palacio Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your review. We would like to thank you for your constructive feedback and suggestions, which, we assure you, will be taken into consideration by our management team. Besides that, we feel truly happy to learn that you enjoyed a nice experience with us. Thank you for all your compliments which... More 

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Real Palacio Hotel

Address: Rua Tomas Ribeiro, 115, Lisbon 1050-228, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: ₹ 5,004 - ₹ 9,322 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Real Palacio Hotel 5*
Number of rooms: 147
Reservation Options:
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Also Known As:
Real Palacio Hotel Lisbon
Hotel Style:
#54 Family Hotel in Lisbon
#62 Romantic Hotel in Lisbon
#68 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Real Palacio Hotel staff and other travellers.
33 questions
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Questions? Get answers from Real Palacio Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hotel has rooms on the ground floor probably need to request these on your booking otherwise the access to rooms is via two lifts or stairs.”
 of 5 bubbles Sa11ydh, 7 Nov 2016 | Read review
“Don't accept room 014”
 of 5 bubbles PhilipJ853, 6 Nov 2016 | Read review
“Our room was quiet, on the first floor, ample storage space, clean and comfortable Very little traffic noise”
 of 5 bubbles BegumDazzler, 1 Nov 2016 | Read review
“Higher floors away from the elevator”
 of 5 bubbles 293kayb, 19 Oct 2016 | Read review
“First floor overlooking the courtyard has balconies with table and chairs.”
 of 5 bubbles JackCotterill, 13 Oct 2016 | Read review
5 of 5
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