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Sheraton Lisboa Hotel & Spa

Booking.comUS$ 241*
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#66 of 247 Hotels in Lisbon
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton Lisboa Hotel & Spa
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1,946 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Lisboa Hotel & Spa
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Showing 1,146: English reviews
South Africa
Reviewed 16 May 2013

The service lets his hotel down terribly. It took for ever to check in and checking out the lady couldn't figure out how to print the bill. After waiting in line an then waiting for her to be taught how to do this and no concierge to call a cab leave plenty time or you will miss your flight. The...

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Helpful?
1Thank CathrynSouthAfrica
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for your comments following your recent stay with us. We regret that we have been unable to meet your expectations. Your comments have been duly analysed and discessued with teh Execuitive Team so we can make some improvements on some of the points raised by you. Again, many thanks for your input. Kind regards, Antonio Pereira,...

London, United Kingdom
Reviewed 13 May 2013

Great Location for traveling into central Lisbon and also the airport as bus stops very close by. Metro is very near too. Staff friendly but not as helpful as i have experienced at other SPG hotels worldwide. I was not very impressed with housekeeping as i had to call them three time to change my feather pillow to non-feather (something...

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Helpful?
1Thank Kaye b
Reims, France
Reviewed 11 May 2013

The Sheraton Lisbon is a well run Hotel, with great views over the River. It is a bit out of Lisbon centre, but easily accessible with the Metro. The Restaurant is slightly expensive, which is to be expected in a five star hotel, very nice bar. Customer Service was good, as were the hotel facilities – great Spa area

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Helpful?
Thank Fr_reu
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for having stayed with us during your recent visit to Lisbon. We are grateful for your fedback and sincerely thank you for the really nice comments you have posted about our hotel, our servicesand facilities. Looking forward to welcoming you back soon. Kind regards, Antonio Pereira, General Manager

Cambridge
Reviewed 8 May 2013

The hotel is a nicely updated Sheraton, not a boutique hotel, but very nice. The staff are excellent. Rooms are nice with good views.....more business than not, but still nice. The restaurant has fabulous views, but is very expensive. You can get the same views in the bar next door (very nice) and eat from the bar menu. The food...

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Helpful?
Thank Andrea S
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you so much for the really positive comments you have posted subsequent to your recent visit. We are delighted to learn that you have thoroughly enjoyed your stay with us. Looking forward to hosting you again, when you vist Lisbon again. Kind regads, Antonio Pereira, General Manager

Heist-op-den-Berg, Belgium
Reviewed 8 May 2013

I have booked this hotel before. For business reason it is well located. As tourist I would choose another location. I do have allways a room at the business floors, but you still have to pay for WIFI . This has to be included in the price.

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Helpful?
Thank dirk448
Calgary, Alberta, Canada
Reviewed 8 May 2013

This is a good hotel to stay and rest, location is near everything and every taxi driver seems to know where it is, I guess it helps that it is also the tallest building in the city. Service was good but they were overwhelmed the night a 150+ group of people arrived, which is understandable. The whole decor of the...

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Thank GIPMAIL
London, United Kingdom
Reviewed 7 May 2013

So disappointed with this Sheraton. I can only pick up on the points of other reviewers, the internet situation is just terrible. Location wise, should really have done more research because it just wastes too much time when you're only somewhere for a few days and not really much to do in the surrounding district - despite what the hotel...

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Helpful?
1Thank Lottipops
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for having selected the Sheraton Lisboa Hotel and Spa for your recent stay in Lisbon. I am indeed concerned to read your comments which show that you have not been entirely satisfied with your stay. The points raised by you will be duly discussed with the Executive Team so they are aware of our Client's valuable...

Rio de Janeiro, RJ
Reviewed 3 May 2013

Who charges 21€ for wifi connections on premium floors? Only the Sheraton Lisbon, apparently. Outside that...modern rooms, a friendly staff, small but good gym and reasonable price. Good bar and restaurant. Great location. I prefer the Four Seasons, but at half the price, this is a better value. The low point if the trip was at checkout when I asked...

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Helpful?
2Thank Knownews
Clarksville, MD
Reviewed 29 April 2013

We stayed here because we had a lot of Starwood points to use. We wanted two adjoining rooms and were arriving early in the morning from the USA. We contacted the hotel in advance to make sure our rooms would be ready, but they were not. We received one room when we arrived, and the second about an hour later,...

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Helpful?
Thank TRJRM
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for the comments you have posted following your recent stay with us. We are sorry to learn that some aspects of your stay did not quite meet your expectations though. Some of the points you have mentioned have meanwhile been discussed with the Executive Team so that some improvement can be implemented if and where applicable....

Wilton Manors, Florida
Reviewed 28 April 2013

My partner and I recently stayed two nights at the Sheraton Lisboa prior departing on a cruise. This was our first trip to Lisbon and we were looking forward to exploring the city. We were a bit put off by descriptions of the location that the hotel was not ideal for tourist and was a more business focused property. In...

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Helpful?
Thank Florida-Traveler-888
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you very much for your lengthy and really positive comments about our hotel, our staff and the servie provided. I am indeed honoured to learn that our hotel and the city of Lisbon have met (even exceeded!) your expectations. I am indeed grateful that you have posted your feedback. Both I and my Team sincerely hope that...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurante Panorama
Restaurante Panorama
Cuisines: Mediterranean, European, Portuguese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 

Additional Information about Sheraton Lisboa Hotel & Spa

Address: Rua Latino Coelho 1, Lisbon 1069-025, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: ₹ 10,317 - ₹ 21,686 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Reservation Options:
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Also Known As:
Sheraton Lisboa Hotel Lisbon
Sheraton Lisboa Hotel And Spa
Sheraton Lisbon
Lisbon Sheraton
Hotel Style:
#16 Business Hotel in Lisbon
#17 Spa Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#55 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Lisboa Hotel & Spa staff and other travellers.
18 questions
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Chapel Hill, North Carolina
Greenville
Fort St. John
PHILADELPHIA, PENNSYLVANIA
9 months ago
Haymarket, va USA
2 months ago

See all questions (18)

Questions? Get answers from Sheraton Lisboa Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check-in with the front desk to ensure of any scheduled work does not impact your stay or room.”
TheMilnerFamily, 22 Apr 2017 | Read review
“if you are a platinum member (and i think even gold), they offer you a free high speed wifi”
khaledaX5557JC, 6 Apr 2017 | Read review
“Ask for a room that looks out to the river.”
96ralphd, 25 Mar 2017 | Read review
“I guess rooms on east has better views as far as the Christ statue closer Belem. Rooms on the west had city views.”
  • Beds seen from bathroom
chandana_silva, 19 Mar 2017 | Read review
“High floor, away from elevators and stairs”
801heikod, 18 Mar 2017 | Read review
5 of 5
Booking.com
US$ 241* /night
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AMOMAUS$ 247
Hotels.comUS$ 242
Sheraton.comUS$ 240
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Prices are for 1 room, 2 adults
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