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Sheraton Lisboa Hotel & Spa

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#66 of 247 Hotels in Lisbon
Certificate of Excellence
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Sheraton Lisboa Hotel & Spa
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1,946 Reviews from our TripAdvisor Community

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Showing 1,146: English reviews
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Dublin, Ireland
Reviewed yesterday NEW

We much enjoyed a five-night stay in the Sheraton, accompanied by three grandchildren (14, 12, 9), in two connecting ‘standard’ rooms. The hotel is located just beyond the NE edge of the city centre and about 15 minutes from the airport off-peak. There’s not much of interest in the immediate area but there are two metro lines and several bus...

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Helpful?
Thank globaltraveller200
San Francisco, California
HOTEL’S FAVOURITE REVIEW
Reviewed 21 November 2016 via mobile

I could live here! Front desk and restaurant staff were attentive and friendly. The rooms were modern and immaculately clean. The bed was comfortable, like all Starwood hotels. The breakfast spread was amazing. I would jump out of bed each morning knowing a comfortable chair, warm pastries, made to order omelettes, fresh fruit, hot coffee, etc. was waiting for me...

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Helpful?
2Thank LaulauSF
About Hotel's Favourite Review
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you very much to let us know your awesome comments after your recent stay with us. I was pleased to learn that our efforts to provide you with the best in services and accommodation were appreciated and that you enjoyed our staff's hospitality and breakfast buffet variety. It will be a pleasure to welcome you back to...

Glendale, California
Reviewed 3 days ago NEW

Good location and breakfast. Not sure what to make of the room—the bathroom consists of a window into sleeping area! Although great for spying on each other, not really practical. Fortunately there is a blind to provide some privacy. They were under-taking some maintenance during our stay…which was not noted on their website or well publicized by the staff. Nothing...

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Helpful?
Thank TheMilnerFamily
Sydney, Australia
Reviewed 4 days ago NEW

Although we only dined on level 26 at the Panorama Restaurant and were not hotel guests it was a very memorable experience. From the concierge to the restaurant staff, courtesy and service was impressive. Cocktails at sunset overlooking this beautiful city followed by a great dinner was a wonderful end to our time in Lisbon. The view is as spectacular....

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Helpful?
Thank rfm013
Hamburg, Germany
Reviewed 6 days ago NEW

We booked late for a long weekend and the higher-rated hotels with a bit more style were already booked out so we decided on the Sheraton as a safe bet. It was adequate. The staff at the front desk were indifferent. The double massages we received at the spa were barely average. Our room was modern with a cool-looking bathroom...

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1Thank Skib99
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you so much for sharing your feedback related to your last stay. We do regret that we have not been able to fully meet your expectations, for which we present our deep apologies. It is our goal to provide an excelent experience to all our guests and we can assure you that we strive our efforts in...

Bangalore
Reviewed 1 week ago

This hotel is further away from the touristy area. But we were very pleased with the service offered. We stayed on the executive floor. The room was very well equipped with all the amenities like TV, refrigerator, coffee/tea. The room and bathroom were spacious, updated and very clean. Though the bathroom and bedroom had a see through window, there was...

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Helpful?
Thank tellatraveltale
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We remain at your disposal, with best regards, AP

Reviewed 1 week ago via mobile

Busy Easter weekend but come on, Sheraton, put some effort into your service! Non-personalised, indifferent staff (especially at reception), virtually a motel and not a 5 star experience. The room was comfortable but v dark and depressing. Nice bathroom. Breakfast was plentiful. Staff at the bistro were friendly. Wish the service had been consistent elsewhere. When checking out the reception...

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Helpful?
Thank CroxEmz
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. With arm regards, AP

China
Reviewed 1 week ago via mobile

As expected, the Sheraton was a reliable choice. Lisbon is a huge city and it's not easy to select a hotel. The ones in the heart of the tourist area demand a trade off in terms of facilities, size vs those a little further up. This is in a good location, cabs are easy to find the there are quite...

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Helpful?
Thank WWTraveller26
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for sharing your experience at the Sheraton Lisboa Hotel & Spa. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your time and come visit us again soon! Best...

Doha, Qatar
Reviewed 1 week ago via mobile

The only nice thing is the hotel location, otherwise its old with a poorly fitted fitness room with no even weight bars to use, parking is with money, rooms are old and need renovation especially the tv with not even a single HDMI port. The reception needs more attendance and the check-in/check-out process is slow and lengthy.

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Helpful?
Thank Abdallah E
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding your stay. We will share your feedback appropriately within the organization. Best regards. AP

london
Reviewed 1 week ago via mobile

My husband and I arrived on 14 April, this being our first, much-needed trip in two years. Upon arrival in the morning we were told that our room would not be ready for several hours. That would have been okay had it not been for the utter lack of greeting or interest by the staff at reception. Might as well...

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Helpful?
Thank emmett1955
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, AP

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Restaurante Panorama
Restaurante Panorama
Cuisines: Mediterranean, European, Portuguese
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 

Additional Information about Sheraton Lisboa Hotel & Spa

Address: Rua Latino Coelho 1, Lisbon 1069-025, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Price Range: ₹ 10,147 - ₹ 21,754 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Reservation Options:
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Also Known As:
Sheraton Lisboa Hotel Lisbon
Sheraton Lisboa Hotel And Spa
Sheraton Lisbon
Lisbon Sheraton
Hotel Style:
#16 Business Hotel in Lisbon
#17 Spa Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#55 Luxury Hotel in Lisbon
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Lisboa Hotel & Spa staff and other travellers.
18 questions
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Chapel Hill, North Carolina
Greenville
Fort St. John
PHILADELPHIA, PENNSYLVANIA
9 months ago
Haymarket, va USA
2 months ago

See all questions (18)

Questions? Get answers from Sheraton Lisboa Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check-in with the front desk to ensure of any scheduled work does not impact your stay or room.”
TheMilnerFamily, 22 Apr 2017 | Read review
“if you are a platinum member (and i think even gold), they offer you a free high speed wifi”
khaledaX5557JC, 6 Apr 2017 | Read review
“Ask for a room that looks out to the river.”
96ralphd, 25 Mar 2017 | Read review
“I guess rooms on east has better views as far as the Christ statue closer Belem. Rooms on the west had city views.”
  • Beds seen from bathroom
chandana_silva, 19 Mar 2017 | Read review
“High floor, away from elevators and stairs”
801heikod, 18 Mar 2017 | Read review
5 of 5