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HF Fenix Lisboa

Praca Marques de Pombal 8, Lisbon 1269-133 Portugal
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
In a city with so much to offer that there is no time to lose.Stay in the centre, facing Marquês de Pombal, with Avenida da Liberdade, Lisbon's downtown and Bairro Alto very closed.With access provided by the entire public transportation network at its front step, in this hotel you do not need a personal vehicle, an advantage in leisure as well as work trips.And if it is easy to arrive and leave, the good part is staying. The HF Fénix Lisboa is a space of great comfort, where you will want to spend your time. Besides the room offer adequate for different tastes and needs, this hotel has excellent social and leisure areas, such as the City Garden Lounge. You can enjoy free Internet access in all areas of the hotel, as well as several other services thought out especially for you to feel at home.
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Property amenities
Restaurant
Business Centre with Internet Access
Room Service
Free High Speed Internet (WiFi)
Wheelchair Access
Bar/Lounge
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Refrigerator in room
Minibar
Good to know
HOTEL STYLE
Park View
Mid-range
HOTEL CLASS
Location
Full view
100Great for walkers
Grade: 100 out of 100
984Restaurantswithin 0.5 km
146Attractionswithin 0.5 km
Reviews & more
2,557Reviews
1,423Photos
66Q+A
100Room tips
Traveller rating
  • 919
  • 1,227
  • 285
  • 69
  • 57
Time of year
Traveller type
Language
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  • English
Show reviews that mention
We loved this hotel! Excellent location, right near the Metro, modern, neat and clean room, great hospitality, and we must mention the wonderful Nelson, who greats every one at breakfast, with extraordinary energy and goodness.
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I had a wonderful experience at this hotel. I read previous reviews and so my expectations were not very high. The room was clean - and cleaned regularly,the bed was comfortable and everything was conveniently laid out. the safe was in a convenient spot and there was a mini frid
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Location is fantastic with the hotel entrance literally 30m from the entrance to the Marquês de Pombal metro station. We took the metro from the airport and it couldn't have been more convenient. You can walk to the main tourist area of town in 15-20 minutes. Area is safe and cle
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Response from HFHotelsGroup, Guest Relations Manager at HF Fenix Lisboa
Responded 1 week ago
Dear guest, Thank you for your feedback, since it is through it that we can see improvement points. We regret that the stay was not to your liking and we will pass on your discontent to our Operational Coordinator. The above mentioned flaws have already been resolved and for that reason we appreciate the time you have taken to leave your comments. I'd like you to come back and visit us so that we can change your less positive opinion of our service. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager
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I stayed at this Hotel very recently and I list some pros and cons as experienced by me.
PROS: 1. Very centrally placed with Tour buses and City hop on hop off buses starting a stones throw away, a major Metro station 60 metres from the hotel and city bus stops nearby. 2. Walk-i
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I made a reservation for 4 couples. When we arrived our rooms were on different floors.
The hotel "didn't understand" that we are together. Rooms are too small for a 4* hotel.
Location not in touristic highlights area, but near a major Metro station and very good.
Hotel parking c
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Response from HFHotelsGroup, Guest Relations Manager at HF Fenix Lisboa
Responded 3 weeks ago
Dear guest, Thanks in advance for your preference and the time you spent sharing your comments. Whenever we have joint reservations and availability, we put all the guests nearby. What could have happened in this case was that they were different typologies, which means that they could have to be on different floors, just like it happened. We regret that we have not been able to fully meet your expectations and we will pass on your dissatisfaction to our Operational Coordination. Best regards, Bárbara Moreira HF Quality & Customer Relationship Manager
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Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Centre & Event Rooms
Lots of black mould in grout lines
Professional photo exclusively commissioned by TripAdvisorHF Fenix Lisboa
The Suite at the HF Fenix Lisboa
Professional photo exclusively commissioned by TripAdvisorHF Fenix Lisboa
The King Size Bedroom at the HF Fenix Lisboa
Professional photo exclusively commissioned by TripAdvisorHF Fenix Lisboa
The Twin Bedroom at the HF Fenix Lisboa
Previous
Hello all. I intend to stay at the Hotel Fenix Lisboa sometime for a 6-day break . Are there tea/coffee making facilities in the rooms ? Are there sockets in the rooms to charge laptops/phones ? Are there supermarkets close by..where exactly? My thanks in advance
We love this hotel. It really has everything you need incl. coffee and tea facilities in the room. I would suggest that you bring some extra coffee yourself. What i also would suggest is to bring an extension cord. there are enough sockets, but it makes you just a little more flexible especially when you bring 2 laptops. And you will have to enjoy the best breakfast. It is really perfect. enjoy your stay.
0 votes
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Thank you for your response, it's just that I read that it was till midnight Many thanks
Hello, I've just booked for the 23/9/18 - 28/9/18 but my flight arrives after midnight how will I be able to check in with you? The reviews for your hotel are great me and my party are really looking forward to arriving. Many thanks Kind regards Miss Sonia Dell
Yes I believe it's a 24 hour reception. Don't miss breakfast either!
1 vote
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Has anyone had any luck beyond “as per terms and conditions” when trying to get a refund from this hotel for a cancelled stay? Their reservations team are extremely unhelpful.
How can I get HF Fénix Lisboa to communicate with me? I booked a room on their web site and did not receive an acknowledgement. Sent them an email and did not receive a reply. Sent them a message via their facebook page but again, they did not reply.
Phone them
0 votes
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Previous
"Try to get one of the upper floors facing the Marques de Pombal ."
"There is no “free lunch”."
"Our room was second floor overlooking roundabout and was more than adequate."
"High rear room would be better"
"great price, the best breakfast, awesome service, nice and convenient location"
Previous
PRICE RANGE
US$ 79 - US$ 205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hf fenix lisboa lisbonhf fenix lisboa hotel lisbon
LOCATION
PortugalCentral PortugalLisbon DistrictLisbon
NUMBER OF ROOMS
188
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