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Sheraton Cascais Resort

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#11 of 39 Hotels in Cascais
Certificate of Excellence
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Sheraton Cascais Resort
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626 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Cascais Resort
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Showing 226: English reviews
Reviewed 20 September 2016

The staff at the hotel are excellent! They couldn't do enough to make our stay more enjoyable and were available to assist at every turn. The hotel itself is modern and our room was extremely spacious with a large living room and bathroom. The hotel is outside of the town of Cascais but we rented bikes and cycled along the...

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Helpful?
Thank Simon M
GM_SheratonCascais, Guest Services at Sheraton Cascais Resort, responded to this review

Dear Mr. Simon, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are...

A TripAdvisor Member
Level Contributor
3 reviews
2 helpful votes
Reviewed 15 September 2016 via mobile

We stayed in this hotel for 3 nights. Very nice rooms and staff. Good breakfast. Negative- location, it was really hard to find this place, far from the city center. You need to have car to get to the city center.

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1Thank A TripAdvisor Member
GM_SheratonCascais, Guest Services at Sheraton Cascais Resort, responded to this review

Dear Sheraton Cascais Resort Guest, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that...

Essex, United Kingdom
Reviewed 13 September 2016

Stayed here for a 2nd time in September 2016, now taken over by Sheraton (was previously Vivamarinha Hotel) it was even better than the first stay. The beds and bed linen was awesome... so comfortable.. we upgraded to a suite and it is was well worth the extra. The room was lovely with a seperate living area and full kitchen...

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Helpful?
Thank Dan M
GM_SheratonCascais, Guest Services at Sheraton Cascais Resort, responded to this review

Dear Dan, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are succeeding...

Lisbon, Portugal
Reviewed 11 September 2016 via mobile

Amazing! A truly 5 star experience. Great room! The hotel offered us an upgrade to a garden view suite which was really amazing.The location is great (very quiet and green).the staff is always available and friendly. A truly relaxing escape

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Helpful?
Thank Rui M
GM_SheratonCascais, Guest Services at Sheraton Cascais Resort, responded to this review

Dear Mr. Rui, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that we are...

Modiin, Israel
Reviewed 1 September 2016

My husband and I stayed there for a night We got a super nice upgrade which we really appreciated but I had the sense that the hotel is not yet ran as well as other Starwood resorts I have been to. Room was not ready at check-in, door handle was broken, concierge didn't know what services were provided by the...

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1Thank gv0410
GM_SheratonCascais, Guest Services at Sheraton Cascais Resort, responded to this review

Dear Sheraton Cascais Resort Guest, We would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! We are indeed very concerned to learn of your disappointment with some aspects of your stay and I would like...

Reviewed 30 August 2016 via mobile

Service was excellent. We stayed there on our honeymoon and they were so kind, leaving a bottle of champagne in our room. The property is absolutely gorgeous and peacful. Only downside is that it suckd being so close to the beach but not having beach.

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Helpful?
Thank Juan A
GM_SheratonCascais, Director at Sheraton Cascais Resort, responded to this review

Dear Sheraton Cascais Resort Guest, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! Everyday we work with a main goal: the satisfaction of our customers and it is quite satisfying to know that...

Stamford, United Kingdom
Reviewed 30 August 2016

We really enjoyed our stay here, lots of good things staff - especially concierge and porters. Good facilities especially great pool. Couple of negatives - housekeeping dreadful don't think they know what a vacuum is. Also it is a shame they have to use tokens for pool towels - but they have 300 towels a week stolen - holidaymakers should...

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Helpful?
Thank BobStamford
GM_SheratonCascais, Director at Sheraton Cascais Resort, responded to this review

Dear Bob Stamford, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! I am indeed very concerned to learn of your disappointment with some aspects of your stay and I would like to sincerely...

Greater London, United Kingdom
Reviewed 29 August 2016

We (family of 4) stayed for two weeks in the middle of August. Our suite was spacious and beds were very comfortable. We dined in the restaurant every day and the food was delicious. Very fresh and a good variety both at breakfast and dinner. We were very lucky (or some may say unlucky!!) to get down to breakfast early...

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Helpful?
Thank 991carmeli
GM_SheratonCascais, Director at Sheraton Cascais Resort, responded to this review

Dear Sheraton Cascais Resort Guest, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! I am indeed very concerned to learn of your disappointment with some aspects of your stay and I would like...

Setubal, Portugal
Reviewed 27 August 2016 via mobile

stayed 4 nights with two kids. decent room, comfy bed and good pool area as you'd expect in a 5star hotel. Now, being a Gold SPG and frequently staying in Sheraton hotels, must say this has been one of the poorest customer service experiences I remember (except in reception where staff is trained and clearly from Starwoods - one I...

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Helpful?
Thank Pedro V
GM_SheratonCascais, Gerente geral at Sheraton Cascais Resort, responded to this review

Dear Pedro V., I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! I am indeed very concerned to learn of your disappointment with some aspects of your stay and I would like to sincerely...

Tonsberg, Norway
Reviewed 21 August 2016 via mobile

A quite new resort (opened in 2016 I believe) but that is both good and bad. On the positive side the resort look smashing good; nice decor, rooms are beautiful and everything looks fresh and clean. Our room was huge and well equipped with a small kitchen so staying with a 2 year old was great. On the backside the...

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2Thank superto
GM_SheratonCascais, Director at Sheraton Cascais Resort, responded to this review

Dear Sheraton Cascais Resort Guest, I would like to thank you for choosing Sheraton Cascais Resort for your stay in the fabulous village of Cascais and also for the time spent sharing your experience, it means a lot to us! I am indeed very concerned to learn of your disappointment with some aspects of your stay and I would like...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Sheraton Cascais Resort boasts an enviable location on Portugal's sweeping Atlantic coast, just 30 minutes from Lisbon and 2 kilometres from Guincho Beach. ... more   less 

Additional Information about Sheraton Cascais Resort

Address: Lote 5 Rua das Palmeiras | Quinta da Marinha, Cascais 2750-005, Portugal (Formerly Vivamarinha Hotel & Suites)
Region: Portugal > Central Portugal > Lisbon District > Cascais
Price Range: ₹ 5,638 - ₹ 13,662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Cascais Resort 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Vivamarinha Hotel Cascais
Hotel Style:
#8 Spa Hotel in Cascais
#9 Family Hotel in Cascais
#10 Romantic Hotel in Cascais
#10 Business Hotel in Cascais
#11 Luxury Hotel in Cascais
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Cascais Resort staff and other travellers.
20 questions
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Questions? Get answers from Sheraton Cascais Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites are awesome.”
 of 5 bubbles wjblunk, 12 Nov 2016 | Read review
“The layout of the buildings of the hotel allows the selection of rooms and suites for every kind of stay!”
 of 5 bubbles coolka_zu, 9 Nov 2016 | Read review
“The suites are big, comfortable and well furnished/equipped.”
 of 5 bubbles MikeF225, 15 Oct 2016 | Read review
“most seem to have a green view”
  • 146 rooms and 102 suits, 4 seater bar !!
  • service took an eternity to load
  • nice tidy tv cabling
  • bed to hall
  • bed
  • shower
  • bathroom
  • kitchen
 of 5 bubbles Barrie2010, 15 Oct 2016 | Read review
“Pick a room with convenient access to the pool if you have children. No views anyway.”
 of 5 bubbles gv0410, 31 Aug 2016 | Read review
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