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Rua das Palmeiras Lote 5 Quinta da Marinha, Cascais 2750-005 Portugal
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About
#21 of 42 hotels in Cascais
Location
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Service
Value
Located in the heart of Quinta da Marinha, the most exclusive area of the village of Cascais, Sheraton Cascais Resort is the answer for those looking to enjoy the best that the western coast of Europe has to offer. In total the Sheraton Cascais offers 156 accommodations - from Deluxe Rooms to 4 bedroom suites (45 to 200 sq), suitable for any type of situation. As part of this experience, there is a wide range of services: in the category of restaurants and bars, there is the Glass Terrace, the Yakuza Cascais and the pool bar Flow Pool Bar; in the health and wellness category, Serenity - The Art of Well Being, a health club, an outdoor pool (half heated) and a privileged view of the resort's lush gardens. The Sheraton Cascais Resort also has indoor and outdoor spaces for events such as conference and meeting rooms.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Airport transportation
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Kitchenette
Microwave
Minibar
Flatscreen TV
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Quiet
Languages Spoken
English, Portuguese
Location
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Contact
Rua das Palmeiras Lote 5 Quinta da Marinha, Cascais 2750-005 Portugal
Name/address in local language
Getting there
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1,074Reviews53Q+A75Room tips
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We've just returned from a 5 day stay at the Sheraton Cascais. The facilities at the hotel were good with a nice pool area and spacious rooms. The hotel also coped well with the current situation so, whilst we felt safe (eg everyone wearing masks in public areas) it did not impinge on our enjoyment. However what sets the hotel apart is the staff - Marta and Ruben at the concierge desk and Beatriz at reception, as well as all of the other staff members that we encountered were incredibly helpful (sorry we don't have all the other names!) went out of their way to ensure that we had a great stay.
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Date of stay: August 2020
Value
Location
Service
Helpful
Response from Pedro Santos, General Manager at Sheraton Cascais Resort
Responded 30 Aug 2020
Dear familyher, On behalf of the entire hotel team, we want to thank you for sharing your comments with us after your recent stay at Sheraton Cascais Resort. It is always encouraging to hear positive feedback, particularly when it comes from our guests. Please note your feedback has been shared with the hotel team, specially Ruben and Beatriz, as a way of understanding how we can continue to provide great experiences to all of our guests. Everyday we strive to provide the highest hospitality service to our guests and our main goal is that everyone leaves Cascais with the heart full of unforgettable memories. We truly hope to see you and your family again whenever you come back to Cascais. We also recognize these are unusual times and we thank you for choosing to stay with us. At your service today and always, Marta Cerqueira Concierge
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All the hospitality of the staff ended exactly as soon as the Manchester City football team arrived at the hotel. Now they are treat all other guests as a second-class people. The restaurant does not serve the clients of the hotel, we need to wait for room service 2 and a half hours and they don't even hide it. Even pool bar is only for football players. Managers avoid communication and had closed access to the reception so that annoying customers would not bother them. Big money overshadowed the eyes of the hotel owner, he probably no longer has sources of income during the coronavirus.
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Date of stay: August 2020
Helpful
Response from Pedro Santos, General Manager at Sheraton Cascais Resort
Responded 12 Aug 2020
Dear portugalnomad, On behalf of the entire hotel team, we would like to thank you for sharing your comments after your stay at Sheraton Cascais Resort. At the moment, we are receiving an exclusive event in the resort and some of our services proceedings have changed. Nevertheless, providing the highest hospitality level to all of our guests is our number one priority everyday. The managers from all of the hotel departments are always available to help and provide further assitance to all of our guests. As a teachable moment, we have shared your feedback with the F&B team to ensure that the necessary guidelines are in place in order to prevent this type of room service experience from occurring in the future. Hopefully, we will be able to regain your confidence and have the opportunity to welcome you back in Cascais. We also recognize these are unusual times and we thank you for choosing to stay with us. At your service today and always, Marta Cerqueira Concierge
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I am writing this review to specially thank the General Manager @Pedro Santos and the Marriott International Management Team for accommodating a very challenging situation during the peak of the COVID-19 pandemic and my inability to return to North America. The hotel and the staff went above and beyond to provide same service level in the middle of a lockdown, including grocery delivery and everything else that was requested. Besides, the experience of Quinta da Marinha is unbelievable and a great "winter gateway". I ended up staying for two and a half months and I can say they were some of the best times of my life. Thank you so much.
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Date of stay: February 2020Trip type: Travelled on business
Value
Cleanliness
Service
Helpful
Response from Pedro Santos, General Manager at Sheraton Cascais Resort
Responded 12 Aug 2020
Dear drfaria89, On behalf of the entire hotel team, we want to thank you for sharing your comments with us after your stay at Sheraton Cascais Resort during the COVID-19 outbreak. It is always encouraging to hear positive feedback, particularly when it comes from our guests. Please note your feedback has been shared with the hotel team as a way of understanding how we can continue to provide great experiences to all of our guests. We truly hope to see you again whenever you come back to experience Quinta da Marinha one more time. We also recognize these are unusual times and we thank you for choosing to stay with us. At your service today and always, Marta Cerqueira Concierge
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STAY AWAY FROM THIS HOTEL. I never write reviews of places I stay at, but this time it is just unavoidable. Here is the bottom line: MY WIFE, MY 3 KIDS A I WERE KICKED OUT OF THE HOTEL THIS MORNING. Why? Because the hotel made a last minute exclusivity deal (without any prior notice to existing guests) with a football team and “requested” that all guests leave the hotel immediately. I woke up this morning with a phone call from reception inquiring what time I would be able to leave the room. I said that my stay wasn’t over yet, but they said we could no longer stay. After that, they kept calling my room every 30 minutes or so insisting that I had to leave as soon as possible. This is such a surreal situation that it’s even difficult to fathom how it could happen at a (supposedly) 5-star hotel. Totally unacceptable and borderline criminal. The staff kept saying they “understood the inconvenience, but the decision had already been made by management and there was nothing they could do about it.” If that was not enough, over our 14-day stay, the service was at the bare minimum and the restaurant was grossly understaffed (very long time until they came to take orders and even longer to bring the food). Moreover, they were opening the pool facilities to people who were not staying at the hotel, i.e. non-guests paid for the day. The result is that the pool was always very crowded, although the hotel was not full. DO NOT STAY AT THE SHERATON CASCAIS RESORT WITH YOUR FAMILY IN CASE YOU DON’T WANT TO TAKE THE RISK OF BEING KICKED OUT WITHOUT ANY PRIOR NOTICE.…
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Date of stay: August 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Pedro Santos, Diretor-Geral at Sheraton Cascais Resort
Responded 11 Aug 2020
Dear Mr. rrussowsky , Thank you for sharing your experience. We , at the Sheraton Cascais Resort , value the feedback of our dear guests . Firstly let me apologize for the service incidents during your stay and the inconvenience they may have caused. As for the extension of your reservation, we believe, taking in consideration the seriousness of the alegations , a more accurate perspective of the facts shall be provided in this response. rrussowsky , you have arrived to our beautiful property on the 27th of July for fourteen days with your departure confirmed for the 10th of August. Despite our efforts to understand if you needed to extend your stay this has not been confirmed on your side at any moment. Yesterday , the 10th of August , it was asked if you needed any assistance to prepare your departure when you mentioned that you would like to extend. Regrettably , it was not possible because the Hotel did not have availibility as another guest was arriving . From this moment ,all assistance was provided to you and even the Manager called you to assist on finding different accomodation. In order to not disturb your family and as you were unprepared for a departure , an extension of the check out time was provided until around 4 PM . rrussowski , the Hotel prides itself for delivering an excellent service , which you may recognize as a return guest , and we may understand that some elements of your stay did not meet the high level we endeavour to provide fail but we surely cannot be held accountable for not having availibility to extend your reservation that was due to depart on the 10th . Hopefully , we will be able to regain your confidence and have the opportunity to welcome you back. Best regards, Luis Seabra
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1st time at Sheraton Cascais. The 2 bdrm Ste with Kitchen, Dining & Living room is great for Groups/ Family of 5+. Plenty of self park (no charge). Friendly service. We did not have breakfast at their restaurant - line 15 to 20 minutes during the holidays. The "commute" to Lisbon is not bad - about 30 minute & plenty of parking garages in Lisbon. Once you park the car either walk or for longer distances take Taxi's which are reasonable. The Sheraton is also 10-14 minutes from the different beaches(Guincho, others) and Boca de Inferno. For family of 5+ I would return to Sheraton because of these 2 bedroom suites.
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Date of stay: December 2019
Location
Cleanliness
Service
3 Helpful votes
Helpful
Response from Pedro Santos, Diretor-Geral at Sheraton Cascais Resort
Responded 27 Jul 2020
Dear rpsw11, We would like to thank you for taking time writing a honest review about your stay with us during the unfortunate times we are living. It is always encouraging for the Sheraton Cascais Resort team to get positive feedback, specially when it comes from our dear guests. Since our location isn't at the city centre in Cascais, it provides a relaxed environment perfect for holidays and nearby Guincho beach just like you have mentioned. We are also placed at almost 30min away from Lisbon, the portuguese capital which it's a perfect option for a "day trip". We are going to speak with the F&B department in order to get further information about the breakfast and to be sure it was just a one time situation. We truly hope to see you soon as well as your whole family in our resort whenever you come back to Portugal. At your service today and always, Marta Cerqueira Concierge
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JP83 asked a question Nov 2019
Worthing, United Kingdom75 contributions24 helpful votes
Answer from Pfreakingk
Dec 2019 |
Try concierge at sheratoncascais com
julie s asked a question Aug 2018
Palermo, Italy227 contributions87 helpful votes
Answer from jjee46
Aug 2018 |
Hello: from the airport to lisbon tooked us 20 minutes and from lisbon to cascais another 20 minutes. We rented a car and paid with all insurances around 100 eur per day
We had a 3 bedrooms suite and loved it as it gaved us a feeling of living there in our own apartment
JuraJam asked a question Mar 2018
Glasgow, United Kingdom15 contributions15 helpful votes
Penelope N asked a question Jan 2018
Answer from 1observer2012
Jan 2018 |
In this hotel, the staff are very helpful. There are lifts to take you to your floor.
Your luggage will not pose a problem at all as the front desk will send it to your room.
I don’t know about balconies but it is not too chilly and you get some sunshine.
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LQ J wrote a tip Nov 2019
Atlanta, Georgia7 contributions8 helpful votes
"Corner Suits are large and accommodating."Read full review
Mariane B. wrote a tip Oct 2019
Galway, Ireland2 contributions
"We had an upgrade to another room and it was very big and comfortable. The bed is amazing!"Read full review
shira b wrote a tip Sep 2019
Tel Aviv, Israel21 contributions9 helpful votes
"a bit closer to the center of the hotel and with a view to the garden"Read full review
Ana Amorim wrote a tip Aug 2019
Porto, Portugal71 contributions19 helpful votes
"os pisos superiores não tem jardim mas são mais resguardados e mais silenciosos"Read full review
EdogMo wrote a tip Apr 2019
Wilmington, Massachusetts7 contributions4 helpful votes
"Panoramic suite is massive -- 2 bedrooms, 2 full bathrooms, fully-equipped kitchen, and very large wrap-around patio."Read full review
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PRICE RANGE
€ 110 - € 517 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vivamarinha hotel cascais
FORMERLY KNOWN AS
Vivamarinha Hotel & Suites
LOCATION
PortugalCentral PortugalLisbon DistrictCascais
NUMBER OF ROOMS
146
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Claim Your Listing Frequently Asked Questions about Sheraton Cascais Resort
What are some of the property amenities at Sheraton Cascais Resort?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Cascais Resort?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Sheraton Cascais Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sheraton Cascais Resort?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Cascais Resort?
Conveniently located restaurants include Gigino e Gigetto, Restaurante Pizzeria Pikas, and A Taberna da Bicuda.
Are there opportunities to exercise at Sheraton Cascais Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Sheraton Cascais Resort have an airport shuttle?
Yes, Sheraton Cascais Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sheraton Cascais Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Cascais Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Cascais Resort?
The staff speaks multiple languages, including English and Portuguese.
Are there any historical sites close to Sheraton Cascais Resort?
Many travellers enjoy visiting Fortaleza de Nossa Senhora da Luz (1.2 km), Quinto Patino (5.8 km), and Citadel Of Cascais (3.9 km).