The front desk staff is beyond fabulous. Always with a smile, and willing to assist. There isn't anything they will say no to. You can depend on them for excellent service and response. Rooms are super clean, well serviced daily, sanitized frequently, not lacking for anything. The restaurant is sanitized, set-menu for breakfast. Excellent service.
Fantastic rooms and the staff are superb. The service is brilliant and they are extremely helpful especially Jessica and the girls downstairs, nothing is too much trouble. I would recommend this hotel 100%! Simply superb!
Unfortunately, we arrived at this hotel just as the 14 day Coronavirus quarantine took effect and had to cut short our stay, after just one evening. Not only did we miss out on our holiday but we also missed out on a wonderful hotel. We had an ocean view room which was so lovely with a really comfortable bed. Most impressive however, was the staff - every single person we came into contact with was just so kind and helpful. We can’t remember the name of the receptionist - either Sylvia or Olivia (sorry) who provided us with excellent service - helping us sort flights home etc, but we will always be grateful for her help during such a stressful time. We hope to return, just as soon as we can!
Brilliant service, great rooms, and a perfect location to explore Ponta Delgada - you're just 5 mins walk away from the centre of the town. There is a great indoor pool area for relaxing, and the food - from the breakfast buffet to the restaurant - was also excellent. Can't fault this hotel!
We loved this hotel. Its in a great location. Everything is near by. Clean and the staffs are amazing. Very very helpful. At the bar suzana gave us lots of information about where to go and great service. Front desk Joanna was amazing. Me and boyfriend enjoyed very moment. Thank you soo much everyone. Will come back 🙂😁
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