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Booked on line and asked to reserve parking. Parking on the website is described as free. Having a new car I wanted it to be secure. When we arrived we were told that this referred to a large municipal open air car park about 10...More
Booked for a family of four for £650 for five days. Hotel is very dated and not very clean. Wallpapers were bubbling and peeling. Were stuck in a very hot loft room with four single beds. Bed covers stained and torn. No kettle provided so...More
Response from L0uis, Guest Relations Manager at Hotel LouisaResponded 17 June 2018
Thank you for your mail. It's the first time we respond to an review. Your behaviour on the minute of check-in is the same as in your text sending about us. You booked a wrong room, you put your parking on the wrong place (it...More
Stayed at hotel for 3 nights 2 march to 5 march in a party of 10 people.rooms fantastic.staff fantastic.( sheena and francis )
First time saying at this hotel have stayed at royal astor in past
Will be booking again for same period next year..
We were welcomed at reception and asked about the parking we had booked at 15 euros per night. He looked at our vehicle, a VW Tiguan, and wasn't sure if it would get into the park or designated space. It did but if there had...More
We often visit Ostend as we enjoy our time here so much. This is our first time staying at the Louisa and it was just lovely. The rooms are spotless with comfy beds. The hotel itself has a ideal little bar which did the job...More