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Hotel Heritage - Relais & Chateaux

Travellers' Choice award winner
#5 of 97 Hotels in Bruges
GreenLeadersBronze level
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Hotel Heritage - Relais & Chateaux
Hotel Heritage - Relais & Chateaux
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1,635 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Heritage - Relais & Chateaux
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Showing 1,232: English reviews
Barnstaple, United Kingdom
Reviewed 19 January 2017

We stayed 3 nights, our room was one of the more basic rooms but even so it was beautifully decoprated and was a good size with a large very comfortable bed and good quality linen etc. It was spotlessly clean, had a superb bathroom; it was exceptionally peaceful considering it was so close to the main square. We were made...

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Helpful?
Thank countrycompo
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the wonderful recommendation. We are happy to hear that you had such a wonderful stay with and that you enjoyed all the amenities that the hotel has to offer. Our staff goes above and beyond to make sure hat all our guests are well taken care of. We look forward to your return to Bruges in the...

Oxford, United Kingdom
Reviewed 19 January 2017

Location is excellent, staff are fantastic. Having a Tesla charger in this location is great the car was valet parked and fully charged for us. We stayed in a junior suite on the top floor with a great view of the Bell Tower. All the attention to detail is fantastic, the port and whisky decanter delivered every night is a...

Review collected in partnership with Relais & Chateaux
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Thank davidmY3464AD
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you very much for your review here on TripAdvisor. We strive to to strike a balance between traditional look and modern conveniences, just like with our Tesla chargers. We enjoy treating our guests to to special little things that make them feel at home and we are glad you enjoyed them. We hope to see you again in the...

United Kingdom
Reviewed 18 January 2017

Hotel Heritage is tucked away in an unassuming side street, just a few steps from the central market square and all the restaurants and bars. Step inside and you are in another world of warm comfort , exquisite interiors and welcome at every turn. Friendly and attentive staff, beautiful rooms and heavenly beds all contribute to an extremely pleasant and...

Review collected in partnership with Relais & Chateaux
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Thank Maravedi77
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

We appreciate all the wonderful words about the hotel We are delighted to hear that you had a pleasant and memorable stay at our hotel. Our location is probably one of our best features along with our level of luxury and our commitment to service. We hope to welcme you again in the future at our hotel

Malmo, Sweden
Reviewed 16 January 2017

Incredible hotel, beyond our expectations, and we expected luxury! The hotel made our trip to Bruges unforgetable. The location is perfect, the rooms are perfect, the service is perfect, staff are extremely friendly and professional

Review collected in partnership with Relais & Chateaux
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Thank 443tomasf
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for the wonderful review. We are happy the staff and the experience was beyond your expectations. We hope to have the pleasure of welcoming you again in the future.

Reviewed 3 January 2017 via mobile

We stayed at the Hotel Heritage with my girlfriend for our 1 year anniversary and the stay was wonderful! The hotel staff was so friendly and available to help us with anything we needed. They treated us perfectly with welcome drink, small chocolates and other very kind attentions. I have been to a lot of 5 star hotels around the...

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Thank Gilles M
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for this wonderful reccomendation We are honored that you decided to celebrate your anniversary here with us at Hotel Heritage and that we could make this day very special for you. We are delighted that you enjoyed your stay here with us and the personalized service by our dedicated staff. We hope to see you again in the...

London, United Kingdom
Reviewed 2 January 2017

Brugge has so much charm, we were happy to have found this hotel, which mirrors what you feel walking the streets of this jewelbox of a town. The public rooms are decorated beautifully, and we certainly enjoyed sitting by the fireplace in the parlour after our exploratory walks. Our room (22) was comfortable, with a solid fold out couch for...

Review collected in partnership with Relais & Chateaux
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Helpful?
Thank Nanette P
Managerheritage, Public Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for such a wonderful review. We ar every please to hear that you enjoyed your stay here with us in beautiful and historical bruges. Our level of luxury is one of our most noticable qualities next to our centralized location and our sumptuous buffet breakfast. We look forward to welcoming you again in the future, when returning do...

Meulebeke
Reviewed 24 December 2016

Excellent hotel. Very warm welcome with a drink offerde by the owners. Nice hotel staff and owners, very clean. Nice room with coffee making facilities. Althouhg in the city center, no noice in the hotelrooms. Excellent breakfast. It is very comfortabele you can drive in front of the hotel by car and the staff takes further care of it.

Review collected in partnership with Relais & Chateaux
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Thank Defour
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for all these kind words. We are happy to hear that you enjoyed your stay here with us in Bruges. Our location in the city is one of our best features next to our sumptuous buffet breakfast and our dedicated staff. We hope to have the pleasure of welcoming you again in the future

Edinburgh, United Kingdom
Reviewed 16 December 2016

This hotel was everything I hoped it would be superb service, rooms, staff, location and I wouldn't hesitate recommending it. I would have liked to given it a higher rating but unfortunately, and after reading rave reviews of the hotels restaurant my wife and I were very underwhelmed with the 5 course meal we had with wine accompanying each course....

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Thank royhuntley5
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for sharing your experience with us. Our guests experiences are very important to us to help us improve our products and services. We are sorry to hear that the trio of crab did not meet your expectations. Your comments will be taken into careful consideration. We are however delighted to hear that you enjoyed your stay at our...

Washington DC, District of Columbia
Reviewed 14 December 2016

Delightful boutique hotel with everything one expects in a 5 star property: beautiful room, fine linens, modern bathroom with towel warmer, delicious breakfast, helpful front desk staff, perfect location within walking distance to the heart of the old city.

Review collected in partnership with Relais & Chateaux
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Thank 40yrsworldtvl
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for all these wonderful words. We are very pleased that you enjoyed your time in Bruges and that you enjoyed your stay at our hotel. When you return do not hesitate to make use of our special repeat guest rate and our buffet breakfast included in the stay. We hope to see you again soon

Plymouth, United Kingdom
Reviewed 12 December 2016

Just one thing (the bed ) should of told them but you don't Very nice hotel fantastic staff Just of the square in a quiet street so many restaurants within 10 min walk Make sure you take something to put on in the gym ect

Review collected in partnership with Relais & Chateaux
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Thank stevenhR2508MS
Managerheritage, Guest Relations Manager at Hotel Heritage - Relais & Chateaux, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that the bed did not meet your expectations. We appreciate your constructive comments and will take them into careful consideration. However we are delighted to hear that you enjoyed your stay with us. We hope to see you again in the future.

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Meeting Rooms
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Perfectly situated near the Market Place, the four star boutique Hotel Heritage Relais & Chateaux is within walking distance of the city's most desirable sites, including the theatre district, shopping district, gourmet restaurants, and popular tourist attractions, such as the Belfry Tower, the Church of Our Lady, the Basilica of the Holy Blood as well as all of the historic museums. Isabelle and Johan Creytens together with all the team, are very pleased to welcome you very soon at Hotel Heritage! ... more   less 

Additional Information about Hotel Heritage - Relais & Chateaux

Address: 11 Niklaas Desparsstraat, Bruges 8000, Belgium
Region: Belgium > Flanders > West Flanders Province > Bruges
Price Range: ₹ 13,282 - ₹ 40,752 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Heritage - Relais & Chateaux 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
Hotel Heritage - Relais And Chateaux
Heritage Hotel Bruges
Hotel Style:
#2 Business Hotel in Bruges
#2 Green Hotel in Bruges
#3 Romantic Hotel in Bruges
#4 Luxury Hotel in Bruges
#6 Family Hotel in Bruges
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Heritage - Relais & Chateaux staff and other travellers.
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Questions? Get answers from Hotel Heritage - Relais & Chateaux staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room at the back of the hotel might be quieter than the road side. There isn't much traffic.. but when there is traffic it's al little noisy. ”
931tanithf, 11 Apr 2017 | Read review
“On the 4th floor is a rooftop space to enjoy your coffee or cocktails outside.”
498christyk, 10 Apr 2017 | Read review
“Suites - very comfortable. Sherry and snacks delivered each evening.”
138TimJ, 6 Feb 2017 | Read review
“We stayed in room 31, it was a lower priced room but it was still very good.”
countrycompo, 19 Jan 2017 | Read review
“Room 22 has a pocket sliding door into the bathroom with a motion detecting on (but not off) system. When getting up in the middle of the night to use the facilities, all the lights will go on, and you may not be able to fall back to sleep readily. In addition, to turn the lights off in the middle of the night, the sliding door must be fully closed. To do so, a little push is needed to engage the door fully, and is quite noisy in the middle of the night, in an otherwise silent room. The management seriously needs to rework this situation in an otherwise perfect room.”
683nanettep, 2 Jan 2017 | Read review
5 of 5