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In the northern part of Antwerp, Hotel Docklands offers modern rooms 3 km from the historical centre with the Town Square and City Hall. It offers free WiFi. Londenstraat Tram Stop gives guests direct access to the centre at 100 m from the hotel. The rooms at Best Western Hotel...
First of all, this hotel was located in a building site. It didn't even feel safe walking there and it was extremely loud.
At check in we had to wait 15 minutes while the two people working in reception was arguing with another customer. At...More
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 19 April 2018
I am very sorry to read this review.
As I helped you during you check out, you can be sure the necessary measures are taken!
I ams very surprised with you comment about the "deaf ears" as I listened with all respect and...More
The hotel is good expect normal things, all works as expected. There is construction of new building ahead but its not a big issue - almost no noise behind the windows. The service was ok nothing to complain.
Thank Peter S
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 10 April 2018
Many thanks for placing this lovelly review on our Tripadvisor page.
It is nice to hear that everything was ok.
We hope to welcome you back soon!
Front Office Manager
last minute booking. called that i would arrive around closing. due to delay i arrived 30 minutes after closing and staff stayed and waited. yes i repeat, 30 minutes AFTER closing time, staff waited for my arrival.
the next morning i could not enter the...More
Thank Guy L
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 6 April 2018
Many thanks for your fantastic review and compliments!
It is always a pleasure to give our guests a good servcie!
I am happy that you enjoyed your stay and the surroundings of our new neighbourhood.
Please feel free to visit us again whenever...More
I stayed at Best Western Antwerp for 1.5 weeks and the staff were always welcoming.
The room is quite big with bathtub and always clean when you reach after work.It also refill your shampoo,sopa etc daily.
The open breakfast each morning offers lots of variety...More
Thank Dhanu G
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 31 December 2017
Dear Dhanu G,
Many thanks for your kind words!
I am happy to hear that you are very satisfied with our service!
Be always welcome.
Best Wishes for the New Year!!!!
Front Office Manager
This is the worst Best Western hotel, I've ever stayed in. There is no air conditioning, only a small fan is provided. My stay was in August the room was hot, forcing you to open the windows, hundreds of mosquitoes eating you alive. To make...More
Response from An P, Front Office Manager at Best Western Hotel DocklandsResponded 17 October 2017
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for...More