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What is Travellers’ Choice?
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About
#18 of 78 hotels in The Hague
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders GreenPartner
This hotel is situated in the centre of The Hague only 150 metres from the Bierkade Tram Stop. Mercure features a 24-hour front desk, room service and car rental service. All of the sound-proofed rooms at Mercure Hotel Den Haag Central offer cable TV, a refrigerator and a work desk. Guests can fill their refrigerator with a selection of drinks and snacks from the M-Shop kiosk in the reception. The restaurant M'Biance at Mercure Hotel Den Haag Central serves International light meals and snacks in a modern setting. Guests can enjoy cocktails and a selection of wines from the "flavours from the cellar" menu in casual surroundings at the bar. The Mauritshuis Museum is less than a 10-minute walk from the hotel. Panorama Mesdag is 20 minutes’ walk away. The seaside town of Scheveningen is 4.5 km away and reachable by tram.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Concierge
24-hour front desk
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Currency exchange
Newspaper
Non-smoking hotel
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Minibar
Flatscreen TV
On-demand films
Bath / shower
Room service
Safe
Telephone
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, French, Spanish, Chinese and 4 more
Hotel links
Location
100Great for walkers
Grade: 100 out of 100
207Restaurantswithin 0.5 km
41Attractionswithin 0.5 km
Contact
Spui 180, 2511 BW, The Hague The Netherlands
Name/address in local language
Getting there
Den Haag CentraalRotterdam Metro9 min
1127Reviews8Q+A89Room tips
Reviews
Traveller rating
- 444
- 536
- 103
- 37
- 7
Time of year
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Most Recent
I spent 6 nights at the hotel with a group of students who attended a Model United Nations conference. The staff was extremely accommodating in getting us into our rooms early, which was greatly appreciated. The rooms were perfect for my needs with plenty of space an a nicely appointed bathroom with a tub. The location was perfect. Walking distance to the tram station and the central area with shops and restaurants. I also ate twice at the Chinese restaurant next door and once in the hotel lobby restaurant. Everything was good. Breakfast was excellent. Fresh fruit and juices. and a nice spread. I do with there was a little more variety as it remained the same every day (pancakes, eggs, bacon, chicken sausage, mushrooms, beans). A potato offering would have been nice as well. My only issue negative with the hotel was housekeeping. The first day, they came really late (I believe after 5 pm)they totally skipped cleaning my room and then the following day was probably the worst cleaning that I have experienced in a hotel. I don't think my towels were ever changed. The front desk was responsive to the situation and even gave me a comped drink, which I appreciated. Outside of the daily cleaning, the rooms were extremely clean and comfortable. Unfortunately for me, I ended up in a double room because we requested to be in a room close to our students. The single beds were very small and it was uncomfortable trying to put them together. I definitely would have preferred a double bed, but it wasn't available for that floor.…
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Date of stay: January 2023Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip: some rooms have bathtubs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded 4 days ago
Dear Guest, Thank you for giving us an excellent review. We work hard to deliver an exceptional guest experience and such positive feedback acts as motivation for our team members to continue providing excellent service. It is a pleasure to know that our location met your needs perfectly and that you found your room equipped with everything you needed for a comfortable stay. However, we are very sorry for the issues you had, and rest assured that this will be addressed with our housekeeping team, as it is not the level of service expected. Nonetheless, we are happy to hear that our breakfast helped to start your day off the right way. Feedback from our guests is very important to us and we welcome your suggestion and will consider it for the future. We hope to welcome you back again. Best regards, Ryan Lala, Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
We enjoyed our stay here very much. We stayed for one night and wanted to be centrally located near the restaurants and bars. This hotel is near to all that and waking distance from the trainstation. Nice staff, comfy beds, big room. Will definitely stay here again
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Date of stay: October 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Fernandez, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded 25 Oct 2021
Dear guest, many thanks for your review and great score! We are happy to hear that you had a good stay and enjoyed the nice staff, comfortable bed, big room and the location. we hope to welcome you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is weel located, covered parking is a must for cold weather. The lobby attendants are very nice mainly Mare and Charlain. The bar has nice options. The service is perfect, Sandra will do everything to support the needs.
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Date of stay: January 2023
Rooms
Cleanliness
Service
Room Tip: Take rooms within higher floors for better view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded 2 weeks ago
Dear Guest, We are grateful for your kind remarks. Sadly we do not recognize the names you mentioned. It is still very lovely to read that these team members had an impact on your experience, regardless what brand they may be related to. Very best wishes. Ryan Lala, Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for 3 nights during a business visit to The Hague. The hotel staff are extremely welcoming and helpful. The rooms are comfortable and have all the required amenities. The restaurant also offers a wide variety of food for breakfast and evening meals. I will definitely be back.
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Date of stay: November 2022Trip type: Travelled on business
Room Tip: Pay extra for Privilege room, as rooms are on 9 & 10th floor and are quieter
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded 26 Nov 2022
Dear guest, Thank you for your review. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Your kind words about the friendly and professional service you received from our team members are much appreciated and will certainly inspire us to continue upholding our high standards. We all look forward to the pleasure of welcoming you back soon! Our kindest regards, Ryan Lala, F.O. Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Convenient central location, nice big room with big shower, comfy bed, nice bar. The only issue was the noise from the trams going past which I could hear from the 5th floor but it didn't bother me too much. There was also a neon sign from the building opposite which flashed in my room when the curtains were open.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded 20 Oct 2022
Dear Euan, Thanks for taking the time to provide feedback about your time at our hotel. We are glad that you appreciated our convenient location in the center of the city. However, at certain times the city center is busy, which means you may experience some outside noise. We hope that this did not cause too much of a disturbance. As for the Neon light of our neighbor we will try to contact them ans ask if they can change the brightness during the night. We hope to welcome you back. Best wishes, Ryan Lala, F.O. Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is good, reception and restaurant staff are amazing and very nice. The down side was cleaning service, I was in a business trip but one day worked from the hotel and noticed that the cleaning lady uses the hotel towels to clean the toilet. It was disguising… also the breakfast does not worth 20 euros even it’s good
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Hotel- cmanager, Owner at Mercure Hotel Den Haag Central
Responded 19 Sep 2022
Dear Jordan, Thank you for your review. Thank you for recognising our team's excellent service; your recommendation is highly valued and we will be sure to let our front office members know that they made an impact during your stay. We work hard to deliver an exceptional guest experience, and it’s apparent in your case, we fell short. Please accept our apologies for any inconvenience and rest assured we will be addressing this matter with our housekeeping department and will take the opportunity to carry out corrective training. All of the team hope to have the pleasure of welcoming you back on many more occasions. Best regards, Ryan Lala, F.O. Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A clean, quiet and comfortable hotel. I had a great night’s sleep. Breakfast was good. The room had free drinks available and was spacious. It’s central - near the Embassy quarter and close to the main shops - and not far by foot or by tram to the central railway station. .
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Lala, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded 10 Jun 2022
Dear Floofers, Thank you for sharing your experience and the wonderful score! It is really great to hear that you had a very comfortable stay and that you enjoyed our breakfast and location. We hope to welcome you again soon. Yours sincerely, Ryan Lala. Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Make sure you stay in a privilege room on the 9th or 10th floor! Although you can hear the trams when you open the window, it wasn't distracting. It was silent when the windows were closed. Nice bathroom, and loved that the fridge was refilled each day. Also appreciated the 5 euro bar discount if you chose not to have your room cleaned.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Helpful
Response from Ryan Lala, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded 10 Jun 2022
Dear Karin, Thank you for sharing your experience and the nice score! Great to hear that you had a very good stay and that you enjoyed our service. We are very glad you used the opportunity to use the voucher which benefits the environment as well. We hope to welcome you again soon. Yours sincerely, Ryan Lala. Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Stayed for two nights on the third Floor in a Room with a Bath, a little bit Noisy and the Train could be heard all the time. Suggest to get rooms with Showers and not Bath. The Breakfast was Good and the Service and Room condition nice. In Total I would say it was a nice Stay
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Date of stay: April 2022Trip type: Travelled on business
Room Tip: Near the Train Station
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Fernandez, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded 10 Apr 2022
Dear Mr. Benham, Thank you for sharing your experience. We are glad to hear you had a good stay and that you enjoyed the location and services. We apologize for the city noise. The option for a shower was indeed not provided because this room type was not available anymore. We apologize for not communicating this upon check-in. It was our pleasure to have had you with us and we are looking forward to welcome you again! Sincerely, Laura Fernandez. Front Office Supervisor
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kind and extremely client oriented hotel team, cosy and comfortable rooms, a very good parking deal. Is there something more to wish while travelling?.. Breakfast is reach both on choices and fresh products, including fruits and vegetables.
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Review collected in partnership with Accorhotels.com
Date of stay: November 2021Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Fernandez, Guest Services / Front Office at Mercure Hotel Den Haag Central
Responded 24 Nov 2021
Dear guest, many thanks for the review and great score! We are very happy to hear that you had a good stay and enjoyed the breakfast, comfortable rooms and friendly staff. We are looking forward to welcome you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$95 - $126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure the hague, accor the hague
LOCATION
The NetherlandsSouth Holland ProvinceThe Hague
NUMBER OF ROOMS
159
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Frequently Asked Questions about Mercure Hotel Den Haag Central
Which popular attractions are close to Mercure Hotel Den Haag Central?
Nearby attractions include Passage (0.5 km), De Bijenkorf Den Haag (0.4 km), and Filmhuis Den Haag (0.05 km).
What are some of the property amenities at Mercure Hotel Den Haag Central?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Mercure Hotel Den Haag Central?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Hotel Den Haag Central?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mercure Hotel Den Haag Central?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Mercure Hotel Den Haag Central?
Conveniently located restaurants include Pazze e Pizze, Happy Tosti Den Haag, and Ethica Restaurant & Bar.
Is Mercure Hotel Den Haag Central located near the city centre?
Yes, it is 0.5 km away from the centre of The Hague.
Are any cleaning services offered at Mercure Hotel Den Haag Central?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Hotel Den Haag Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mercure Hotel Den Haag Central?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, Dutch, and Indonesian.
Are there any historical sites close to Mercure Hotel Den Haag Central?
Many travellers enjoy visiting Madurodam (2.9 km), Old Church (7.5 km), and Museum Paul Tetar van Elven (7.9 km).