Good hotel with very clean rooms. Coffee, tea, spring water, safe and TV in the room. Beautiful view of the lake and the city. Friendly reception, located on the 8th floor. There are also people living in this building so that can be confusing. Good beds and spacious shower. The fridge has little space. You can easily reach the center of Amsterdam by tram. Due to corona unfortunately no dinner and breakfast now. Shopping center around the corner.
Rude staff... twice we had to engage the services of reception after hours, and twice they were rude to me. It takes a lot to make a guest walk out of a hotel room at 1am... but that is what I was forced to do when the staff at the hotel refused to help. Let me break it down for you... we arrived late on Friday night due to inbound flight delays to find out that they had cancelled our reservation. Luckily we had been conversing with the hotel manager by email and he has stated that they were holding a room for us. After 30 minutes of the reception team unhelpfully telling us to contact Booking.com - they managed to come up with a solution. It seems they didn’t like the fact that we were talking back to them. I know it is not the Dutch people... they are lovely - so it must be just poorly trained staff who are unwilling to help a customer who made a booking in good faith through a partner website Booking.com First night was sorted... we were placed in a triple room with three single beds, the room was basic, clean, functional, but the mattresses are too big for the base boards, which means if you roll over too far, you fall out of the bed... but we made do... checked out the following morning - and were told the Deluxe Double room that we originally booked was available - exceptional news... After spending a fantastic day with the family, we arrived back to the hotel again late and were given a room - the room was pokey, small, beyond basic and again, the STANDARD double mattress was too small for the bed. Now my other half is 6’8” tall, and I am 5’11” tall... I’ve never seen him fall out of bed twice because there was not enough room in the bed for two of us... it didn’t help that the room was uncomfortably warm and it was 30 degrees outside. So after almost getting concussion and quite a bad back ache from the total lack of support from the mattress, he decided to sleep on the floor! No blankets in the room, no nothing to make a makeshift bed and so I called Reception... I was accused of making trouble and the bed was clearly big enough for the two of us - said the extremely rude receptionist... she raised her voice to us, stood at our door shouting at us - generally making us feel totally unwelcome and that we had done something wrong... all we did was complain that the large double bed they advertised on their website was actually a standard double with a small base board - again hence the reason why we kept falling out of bed when we tried to get comfortable. Now I am no expert... tongue in cheek here, but isn’t the purpose of a hotel to enable you to get a good nights sleep? If you plan on doing this, I can recommend the Crowne Plaza, the Hyatt Regency, the Palace, in fact ANY hotel in Amsterdam that isn’t this one. I am completely disgusted with the way I was spoken to, never in my life, and I have travelled a lot, have I walked out of a hotel at 1am... …
When you put together a vacation there is a lot of planning, when a worldwide crisis hits and you have no control over your ability to travel a company and hotels that only offer a voucher should be ashamed and boycotted in the future, thus is the case with this hotel , they will not support you in these times why support them when times get better? Avoid this hotel and all other hotels and travel agencies that basically are stilling your hard earned money
Me and my partner were supposed to be staying here but due to the coronavirus and Amsterdam being in lockdown we decided to postpone our flights to a later date. Contacted the hotel with whom I got little sympathy from and was told that there would be no way I would be able to change dates and that they have a strict policy. In a time where the world is panicking and stressing, a bit of decency would have been very much appreciated. I would never stay here and when we return will definitely be staying elsewhere. There is no common courtesy, especially at a time like this. Very disappointed indeed.
We found chocolate paper on the floor and after the 1st night the room service trashed the pyjama under a table on the dirty carpet. "This is not acceptable and we find a solution" said the hotel staff after complaining but they were not able to give any discount.