Hotel Okura Amsterdam
Ferdinand Bolstraat 333, 1072 LH Amsterdam The Netherlands
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#36 of 420 hotels in Amsterdam
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Welcome to Hotel Okura Amsterdam, where Eastern and Western influences are uniquely entwined. Rooted in the art of Japanese service, we offer peaceful luxury in Amsterdam, just 15 minutes from Schiphol International Airport. A member of The Leading Hotels of the World in the cosmopolitan De Pijp neighbourhood, our spacious rooms and suites gaze over the Amsterdam skyline for unparalleled city views. We are proud to be home to four acclaimed restaurants, with three Michelin stars held between them, while culinary excellence and attention to detail are also found in our extensive banqueting and conference facilities. Onsite Nagomi Spa & Health, with gym, swimming pool and treatment rooms, is our serene haven for true relaxation amidst city life. Step into our world, and experience the exquisite.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
ATM on site
Butler service
Doorperson
Umbrella
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bathrobes
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
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Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, French, Spanish, Dutch and 1 more
Location
89Good for walkers
Grade: 89 out of 100
100Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Ferdinand Bolstraat 333, 1072 LH Amsterdam The Netherlands
Name/address in local language
Getting there
Amsterdam RAIAmsterdam Metro12 min
WibautstraatAmsterdam Metro18 min
3429Reviews146Q+A100Room tips
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I have never written a negative review before but felt obliged to do so given the poor experience I received here This hotel is nowhere near 5 star standard. It was poor in so many ways. There was an obvious error in our booking of 3 rooms as one of them was for an extra day. The stated cancellation policy was 24 hours but when I tried to cancel the extra day 3 days before on arrival I was told that the policy was 30 days for a group. This was not made clear at the time of booking and the manger simply repeated “this is our policy” and refused to cancel or even offer any mitigation in the cost. The elevators are hopeless with lengthy delays for no apparent reason. Everyone complained about them. At breakfast there was a queue and I was informed there were no free tables and we would have to wait until other guests finished and left! The staff were poorly trained and supervised. Regularly forgetting orders and bring items to the wrong tables. There were numerous other issues and many other people I spoke to were dissatisfied with the hotel. If you are considering booking I would strongly advise you look elsewhere…
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 2 weeks ago
Dear Mr. HowardC168, I would like to take a moment to express my sincere gratitude for choosing Hotel Okura Amsterdam for your recent stay, and for taking the time to share your valuable feedback. I understand and acknowledge your concerns regarding the booking process, and I would like to extend my deepest apologies for any frustration this may have caused. As detailed in your confirmation, our policy allows for cancellations up to one month prior to arrival to avoid any associated fees. This policy was mutually agreed upon between your esteemed company and our establishment. I would like to assure you that this clause was applied consistently across the entire group. Furthermore, I have taken the liberty to personally address the situation regarding the booking made directly by your associate. I am pleased to inform you that we have processed the cancellation of the two nights without any charges incurred. It is important to note, however, that corporate booking is governed by a distinct set of policies and contractual arrangements. These details can be obtained from your event organizer. In addition, I deeply regret any inconvenience you may have experienced during your visit, especially given the high occupancy levels during your stay. Please be assured that we continuously strive to provide the highest level of service to our esteemed guests. Your feedback is immensely valuable to us, and I can assure you that it will be shared internally as we endeavour to further enhance our services and ensure an exceptional experience for all. Once again, I extend my sincerest apologies for any inconvenience you may have experienced. We would be truly honoured to have the opportunity to welcome you back to Hotel Okura Amsterdam in the near future. Kind regards, Andrea Romero Quality Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love the Okura brand. It is too far from the action in Amsterdam. Interesting history regarding that, but you can look it up if you’re inclined. Breakfast inadequate, maybe catering for loud people. Suits really loud on their proposals. Not for me.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 3 weeks ago
Dear HKeater, First of all, thank you for staying at Hotel Okura Amsterdam and for sharing your experience with us. We're delighted to hear that you have an affinity for the Okura brand. It is important to us that all our guests have a comfortable and enjoyable stay and I am sorry to hear of any inconvenience you may have experienced during your stay with us. I would really like to get in touch with you, however, I could not seem to find your booking. May I ask if it would be possible to reach me through Okura.service@okura.nl at your convenience? Once again, my sincerest apology and I am looking forward to hear from you. Kind regards, Selina Tan Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Everything was clean, room maid service was very good and obviously high end and of course pricey. The reason for the 3 star was that on the the morning of our checkout we had a problem. We were due to leave at 7:15 to get to airport. I had to wash and dry my hair quickly. The dryer blewup and blew the bathroom fuse. Called the desk to let them know and needed a dryer quickly. Never came! Mentioned this at checkout and with an empty lobby said they were very busy...sorry.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 4 weeks ago
Dear judie1967, First of all, thank you for staying at Hotel Okura Amsterdam. I am sorry to hear about the unfortunate event that you experienced on the day of your check out. Please know that we take your feedback seriously and it has been shared internally. I would like to personally apologize and get in touch with you. If you can reach out to me at Okura.service@okura.nl at your convenience and I will be more than honoured to hear from you. Once again, my sincerest apology and I do hope to have the opportunity to welcome you back here at Hotel Okura Amsterdam. Kind regards, Selina Tan Quality management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived after a Viking Cruise, and were told our rooms would t be ready until 3:00 pm. We went on a lovely walking tour, returned to the hotel at 11, and I was told “Happy Birthday, we have your room ready!” (It was my birthday… how did they know?) There were flowers and lovely chocolates in the room, which was in itself fabulous. They made it a memorable birthday in an incredible city… AND it didn’t rain!!!
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The best breakfast buffet ever… don’t miss it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 4 weeks ago
Dear I285QJerinh, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your feedback. We are very happy to read that you have enjoyed your stay and your birthday with us. I will share your feedback to the whole team and I'm sure it will inspire everyone as we always strive to give our utmost service and make sure our dear guests are happy. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service and cleanliness is great! This is our home away from home. Our daughter lives in Amsterdam and is pregnant and is supposed to deliver at the end of September, we plan to stay here for about 3 months. We are in the panorama junior suite which has a beautiful view over the city and the canal. Love this hotel! Thank you Okura for your wonderful service
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Tram 12 in front of the hotel brings you into the city center, very convenient
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 23 Aug 2023
Dear EstherD, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your wonderful experience with us. We are delighted to read that you have enjoyed your stay with us and that we were able to provide a true Omotenashi experience. I will personally share your comments with the team as we are certain that your feedback will encourage all of our staff as we strive to continuously create exceptional moments for all our guests. It makes me very proud to read that we succeeded in doing so. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing experience all in all, Hotel perfectly situated. Great variety of restaurants in the hotel with great food. Staff are amazing and very helpful, Specially Aakash and Makaela great people 😀
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Date of stay: July 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 23 Aug 2023
Dear 281adhamb, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your experience with us. We are delighted to read that you have enjoyed your stay and that we were able to provide an exceptional guest experience. I will personally share your comments with Aakash and Mihaela as we are certain that your feedback will encourage all of our staff as we strive to continuously create exceptional moments for all our guests. It makes me very proud to read that we succeeded in doing so. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was in a great location in De Pijp and was SO accommodating for our family. Our daughter loved her small bed in the room and all the surprises the hotel had for kids, including the pool, of course.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 23 Aug 2023
Dear E6969SMjohannab, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your wonderful experience with us. We are very happy to read that you have enjoyed your stay together with your family and that we were able to provide a true Omotenashi experience. I will share your feedback to the whole team and I'm sure it will inspire everyone as we always strive to give our utmost service and make sure our dear guests are happy. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The view was amazing, you could see the whole city just from your window. Also the lobby was astonishing to sit in and relax. One thing that's definitely worth mentioning is the service from the service desk with in specific one lady: Maki. She gave us a heartwarming welcome and was very polite and considerate. Those things make the difference. The cleaning roomservice was on point (towels, bathrobes and slippers. There were also small considerate cards with a sleepwell note. The Nagomi Spa (sauna, swimming pool and gym) could be more extensive, but it's okay for a short stay. The hotel is located at one of the most pleasant neighborhoods of Amsterdam with many nice bars and places to eat at walk distance (if you want). Service was 10/10.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The bar closes around 23:00/23:15 so be on time when you want to enjoy the top view with drinks.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 10 Aug 2023
Dear H1769OAaarons, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your experience with us. We are delighted to read that you have enjoyed your stay with us and that we were able to provide a true Omotenashi experience. I will personally share your comments with Maki as we are certain that your feedback will encourage all of our staff as we strive to continuously create exceptional moments for all our guests. It makes me very proud to read that we succeeded in doing so. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I extended my stay only because of the lovely and attentive team members all over. I am a Marriott Bonvoy platinum and other premium loyalty member across hotel properties/ groups and this was my first stay at the Okura- was pleasantly surprised by the service levels !! To name a few stars that you have-Akash ,Ai, other ladies at front desk, Nigel and Caroline at concierge, were amazing. We were greeted with so much warmth every morning by Charlie and other friendly staff at breakfast, Marc at lounge ( young dude with so much energy :) Housekeeping team were attentive and responsive. Valentin ( Director of Engg and Innovation ) who received us as we checked in and Last but not the least- Simon Potter sorted a few challenges with so much ease and he is a true leader with great hospitality acumen. I would take this opportunity to compliment Michiel Roelfsema for creating a great team and culture and in a busy/ peak period to look into details. Every day and across outlets we were addressed by our name. Well done Team Okura, you are better than many leading hotels in Europe, only because of the superstars who make it happen day in and day out.…
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Plan restaurant reservations in advance during peak period
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 10 Aug 2023
Dear atulsin, Thank you for staying at Hotel Okura Amsterdam and for sharing your experience. I am delighted to read that you had a wonderful stay and that we were able to provide a true Omotenashi experience. I will personally share your comments with my colleagues that you mentioned and especially to Michiel as we are certain that your feedback will encourage all of our staff as we strive to continuously create extraordinary guest experiences for all our guests. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Sincerely, Selina Tan Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best Pre-Post Viking we have ever done. Check in was easy. The elevator was swift, and with 4, never had to wait. The room was quiet and comfortable. The shower was hot and forceful. Breakfast was a vast selection of good food with good service. I loved the reservation idea. Front desk staff was extremely helpful and courteous. Easy walking distance to museums and Old Town (watch.the.bikes). Highly recommend.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Quality Manager of Hotel Okura Amsterdam, Other at Hotel Okura Amsterdam
Responded 4 Aug 2023
Dear melanie-tampa, Thank you for your visit to Hotel Okura Amsterdam and for taking the time to share your experience. We are delighted to read that you have enjoyed your stay and that we were able to provide a true Omotenashi experience. I will personally share your comments with our team as we are certain that your feedback will serve as an encouragement to all of our staff as we strive to continuously create unique moments for all our guests. It makes me very proud to read that we succeeded in doing so. Thank you again for sharing your impressions and we hope to welcome you back to Hotel Okura Amsterdam. Yours sincerely, Selina Tan Quality Management team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$294 - $449 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
okura hotel amsterdam, amsterdam okura hotel
LOCATION
The NetherlandsNorth Holland ProvinceAmsterdamAmsterdam South / De Pijp / Nieuwe Pijp
NUMBER OF ROOMS
300
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Frequently Asked Questions about Hotel Okura Amsterdam
Which popular attractions are close to Hotel Okura Amsterdam?
Nearby attractions include Twenty Third Bar (0.02 km), de winkel van nijntje - Amsterdam (0.4 km), and Museum De Dageraad (0.4 km).
What are some of the property amenities at Hotel Okura Amsterdam?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Okura Amsterdam?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Okura Amsterdam?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Okura Amsterdam?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hotel Okura Amsterdam?
Conveniently located restaurants include Teppanyaki Restaurant Sazanka, Ciel Bleu Restaurant, and Sir Hummus.
Are there opportunities to exercise at Hotel Okura Amsterdam?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Okura Amsterdam have airport transportation?
Yes, Hotel Okura Amsterdam offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Okura Amsterdam?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Okura Amsterdam offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Okura Amsterdam?
The staff speaks multiple languages, including English, Spanish, French, German, and Dutch.